Would you like to save as your currency permanently or for this visit only?
the local facilities
Rooms available at an earlier time than specified. Traditional breakfast was good.
Friendly staff, comfortable room, excellent food in restaurant Room rather overpriced. Restaurant wine very expensive
staff very friendly
Location to castle wedding venue. Rooms were not heated on arrival on a bitterly cold day. Same complaint heard from fellow visitors.
Friendly staff nothing
friendly, helpful staff, beautiful setting no
Staff checking in were very helpful Staff checking out were rude and did not seem very friendly
Comfortable bed and a quiet room; I had a great night's sleep. The breakfast was good. There was only instant hot chocolate in the bedroom - I really fancied a cup of tea, but no tea bags or milk were in evidence. The bubble bath and the shampoo in the bathroom were strangely watery.
we were made very welcome as soon as we arrived all staff were very friendly and nothing was to much trouble from the off and would definatley recomend this hotel to anyone.
It was close to the town centre. the t.v didnt work. The shower didnt work so was not able to have one before going to work in the morning. The hotel bar finished at 9.30. The hotel had no record of my reservation with bookings.com,was told i should have called them as i booked it on same day as i was staying to confirm, never had to do this before with any other booking made with bookings.com. Waitress in the morning needs to learn how to smile.
relaxed friendly atmosphere
Friendly, helpful staff
The location was perfect for the events we had planned. I would think other people might also find it attractive both for its own immediate surroundings and for touring the wider environs. The cleanliness and decor of the room detracted from what was on the whole a generally well-presented service. That the one member of staff responsible for the upkeep of the room should let down the efforts made by others was disappointing. However, I would not prevent this one issue from recommending the hotel to anyone looking for accomodation in the area.
friendly staff and excellent food in a lovely hotel. the new owners have made a great start.
friendliness of staff, food prices very reasonable
Very friendly staff, good food, general common areas very comfortable Plumbing (banging in the pipes) the room kept me awake.
The staff are very friendly and the location is superb - right opposite Chepstow Castle. The room (cottage suite) was a good size and very clean.
The food selection, presentation and service. Helpful staff No
Staff - both reception & chef - were excellent & helpful
Our room smelt of cigarette smoke.
Lack of bar meal option at weekend and had to opt for the fine dining.
Just enjoyed our brief one-night stay
The building was full of charactor but at the same time beautifully maintained and very comfortable combining the old and the new. The staff were so friendly and helpful. We did not stay for dinner but would have liked to. The breakfasts were excellent. Nothing to report. Would go again.
Excellent staff. Quiet location.
Attractive,comfortable hotel. Staff friendly and efficient. breakfast very good. Only stayed one night but would have liked a longer stay!!
Staff were extremely friendly, courteous, efficient and professional
The staff are proffesional yet friendly
Great location, very good staff, nice bed, nice pillows, good breakfast. Room was small with no proper windows, there was no fixed shower or wallmount so you could have a proper shower, the taps were wrong for the sink, there was only an expensive fixed 3 course menu available for dinner.
The room. I stayed with my daughter and would have preferred two single beds.
Comfort of rooms, excellent hotel food, friendly and helpful co-owners, ease of access to local sites of interest and enjoyable walks
Friendly and helpful staff, great breakfast and location. great parking
free broadband internet the shower was very poor
Small hotel friendly staff good food and very good value.
The staff at the hotel were very helpful. The food was delicious and used many local ingredients, freshly cooked. The breakfast was one of the best I have had in any hotel.
very convenient for a wedding at Tintern church on a busy main road
Friendly Management & Staff
Friendly and quiet
The room was clean and comfortable, the food was excellent (superb value for money);the staff were helpful; convenient location for exploring a beautiful area. Some traffic noise.
The staff, room and food were all very good. The hotel is located ideally for those that like walking etc. Nothing.
Hoging the bridge
food was excellent service good hotel staff freindly no water for hot bath shower poor
friendly staff, proximity to castle and other points of interest, pub was good the shower
Central location, and value for money Car parking limited, but adequate for rooms in hotel
ease of access around the town
The welcome was good. There was an initial problem re the booking - 2 males who'd requested a twin room being given a double room - which was promptly resolved. Not something I would have thought about, but there was no raised eyebrow etc about the initial booking arrangement. Breakfast excellent, prompt pleasant service. Good location. The beds were hard and a little uncomfortable - but did not interfere with my sleep. Location quiet, no disco noise etc.. If you want a touring base with good central location and functional facilities - fine place to stay.
It was close to all the local amenties.
Staff were friendly. Room was clean and comfortable. Food was excellent and the 7am start for breakfast is great for business people but... ... there was no internet in my room and I was informed by reception that it did not reach my room. It does not state on booking.com that internet is only availabe in some rooms so I feel as if I have been conned as my main reason for booking was the internet conection so I could complete and upload my reports from my room. Quite expensive for what it is. Breakfast should be included in the price.
Overall friendliness and willingness to help. None.
Being in the centra of town for the bike rally The room was very dated, carpets on the stairs were worn
Peaceful hotel with good staff Not told about restaurant being closed, bistro food poor so dined out for rest of stay. Heating control in room not working
The stgaff on arrival were extremely polite, helpful and courteous. The room was clean and comfortable. Our stay was short but very relaxing. Comments re breakfast as in question 1
Lovely surroundings and entrance Room very small for 2 people - could not be ventilated as french doors. Shower poor. Room service breakfast poor - No plates for the toast. No rolls or marmalade. Only 1 butter and 1 flora pack on the tray. Very poor value at £14.95 each.
Excellent standard of accomodation together with superb customer service
Reception staff - excellent. None.
lovely hotel and setting not a good nights sleep ,i did complain but nothing done about it ,stayed in tulip room great but floorboards above never stopped moving,sorry to complain otherwise great
The setting of the Hotel was lovely. Rooms were great and staff very helpful.
I stayed 2 nights with my girlfriend. The St Pierre is a beautiful place in a wonderful setting. The decoration is an original blend of tradition and modern design. We really enjoyed our stay there and plan to come back. No complaints
Very good helpful staff, great location and beautiful grounds, very good food in the restaurant as well..