Sotetsu Fresa Inn Tokyo-Kamata

Near HND airport

The staff probably had insufficient service training. The hotel had no proper sheltered lobby drop-off area. I was travelling with a young child and an infant and when I checked in, my husband was waiting in the car with the children. I asked for help with our luggage 3 times and each time I received slip shod service. The staff just pointed to the luggage trolley and told me to return it after use. When I repeated that I needed help with my luggage, the staff just wheeled the trolley out into the rain and left it there without helping with our bags. Then with a crying baby strapped onto my body and trying to get the luggages onto the trolley, the staff came back, not to help but to hand an umbrella into my already full hands, and left. It is a classic case of low EQ and no common sense. Later on, we were struggling to get into the lift with the trolley and no staff came to help us until I had to raise my voice for help before a lady staff came running to help us. We were drenched and angry. This is a far cry from our other hotel stays where the staff were consistently courteous and offered to help with our luggages when they saw that we were travelling with kids. I would NEVER recommend this hotel to anyone just based on the fact that the staff has poor service attitude.