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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Several guests reported issues with the room facilities, including stained and dirty carpets, clogged and poor-quality shower heads, inadequate bathroom amenities, and thin walls leading to noise disturbances from adjacent rooms.
Guests were disappointed with the breakfast experience, citing a lack of communication about changes due to COVID-19, low-quality packaged food, insufficient utensils and crockery, and the need to cook their own breakfast.
Many guests expressed frustration with the lack of staff availability and poor communication, including unanswered phone calls, no on-site management, and a general lack of personal contact.
The hotel's location and views were highlighted as positive aspects by several guests, with praise for the beautiful surroundings and quiet environment.
Multiple guests mentioned issues with cleanliness, including stained carpets, unkept outdoor areas, and rooms with strong room freshener smells affecting allergies.
Some guests noted issues with room comfort, such as difficulty controlling the air temperature, spotty cable TV reception, and uncomfortable beds.
Safety issues were raised, including keys fitting all rooms, unattended gas log fires, and unlocked dining room/kitchen areas, leading to concerns about security and management oversight.
Some guests found the price reasonable for the area, but others expressed disappointment with the overall experience, indicating a lack of value for the services provided.
The hotel was praised for increased accessibility and the availability of amenities such as free Wi-Fi, heating, a ceiling fan, and air conditioning, but guests also highlighted the absence of certain essential items like hand cloths, bathmats, and ice.
While specific nearby attractions were not mentioned, the hotel's convenient location for accessing Bryce Canyon National Park was appreciated by guests.