It was nonexistant. We got screwed out of 2 roundtrip tickets due to lack of communication from Delta and Skywest.
It was a 1-hour flight on a small plane, so no extras were included. (i.e. no flight attendants were serving snacks, no entertainment) none was expected.
Pros: "Movies on any flight is great."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up"
Cons: "No sandwiches for sale just snack boxes"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Love the fact that the head rests move to support your head better."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Pros: "Amazing SLC Skyclub crew"
Cons: "Missed waiting 5 hours for next flight"
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Pros: "Flight attendants were very aware and accommodating"
Cons: "Nothing, great flight"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
Pros: "Good flight attendants.."
Pros: "Not on time"
Cons: "2 hour delay"
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Pros: "Flight attendants were great"
Cons: "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
Cons: "Lost baggage. No one told us anything till after an hour"
Cons: "The monitors kept on freezing"
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Pros: "Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "SLC ground gate crew was awesome."
Pros: "Flight went well and was smooth."
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Cons: "Seats not very comfortable-very close quartered"
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Pros: "Flight departed on time, arrived early! Boarding was smooth and effortless. I absolutely don't mind paying a little extra to fly on Delta vs the "low cost" carriers. Thanks Delta!"
Pros: "Quick trip and relaxing --- no high way traffic issues, accidents or construction hold ups."
Cons: "There wasn't anything I did not like."
Pros: "Great plane very comfortable"
Cons: "Everything great. On yome"
Pros: "Daughter's first flight and the crew really made it a special experience for her."
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "Quick flight; helpful and friendly staff"
Pros: "Easy loading and unloading the plane. Friendly staff"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Pros: "On time departure and arrival."
Cons: "Cramped! Cabin crew not particularly friendly."
Pros: "Everything was great. Boarding agents time arrival clean planes all good"
Boarding was easy but that was about it. The seats were way too close together. I couldn’t move without bumping into my nieghbors on either side of me or in front of me. The staff were rude and a bit lazy. Every time I had a question or someone around me needed something they would give a snarky comment or find another attendant to do it. The food was expensive and nothing was complimentary including water. And there were no entertainment options except their $20 Wi-Fi. Overall the worst airline experience I’ve had in a long time. 1/10 would never ever recommend
Pros: "Getting home safely."
Cons: "Getting home on time."
Pros: "Crew was great."
Cons: "The hour delay was really inconvenient"
Pros: "Security line over an hour long, finally reached gate and was not allowed to board"
Cons: "Everything poor"
Pros: "Nice crew!"
Cons: "Leg room"
Pros: "Seating space is even smaller than other planes, very bare bones. And they nicole and dine you for everything. I would rather just pay for these things up front"
Cons: "Raise prices and don't surprise everyone with last minute charges."
Pros: "Crew was great."
Cons: "The seats are so cramped and uncomfortable"
Pros: "Flight crew was very nice and flight was right on time."
Cons: "Seats a little small but for the price I can take it."
Pros: "Siempre que viajo con ustedes el avión se mueve y muchas turmulencias"
Pros: "On time"
Pros: "Trip was on time"
Cons: "Had to pay for carryon bag"
Pros: "Nothing very unprofessional. Seats small."
Cons: "The airline is terrible. Get there four hours early to check in and still expect delays!!!!"
Cons: "Awful. Charges for everything. And terrible customer service and communication."
Cons: "Arrived at airport after receiving messages of a delayed flight only to be turned away to fly! Spirit advised although my flight had been delayed three times between 4-7pm I needed to arrive at the airport 1 hr before my initial time to fly (6:15). No refund no options other than to file a complaint! No trip happened as a result of this"
Pros: "Everything was good for me"
Cons: "The luggage fee , 50$ each way only carry bag , maby too all the local travel the customer paid I don’t know it’s my first to travel inside , before was only internatinal travel"
Pros: "No delay, quick flight, no turbulence"
Pros: "Staff is always friendly."
Cons: "Comfort on seats was terrible. 3 hours flight and on first hour and a half I wished plane arrives faster to get rid of that seat."
Cons: "Flight was an hour late!"
Cons: "$55 for a carry on bag is outrageous, then on top of that its $18 to pick your seat. Never again."
Pros: "The airplane actually flew and landed - surprising considering how badly things work at spirit."
Cons: "Spirit is a money pit... you arguably spend less on the flight tickets, but everything, and I mean EVERYTHING is extra money: lugguage, weight in excess of 40lbs, any carry on, food, drinks, seats on the plane. Also, flight was super delayes (by over 4 hours) and there was no representative to speak to, no one to give any kind of explanation."
Pros: "More leg room than I expected. Crew was very friendly and accommodating."
Pros: "Delays happen. But the captain and crew were great. I think they are doing a great job considering that stuff just happens sometimes."
Cons: "seating is a bit tight. Thankfully I'm tiny, but I feel for the people who are taller and larger. Tight seating, altho good for the bottom line is not good for health on longer flights."
Cons: "Seat comfort was poor but everything else was very good, flight crew, boarding crew were very helpful and pleasant."
Cons: "They cancelled my flight. Ruined my plans with my family that day. Costed me time and money and inconvenience. I won't even use the flight credit they gave their service is horrible Return flight was delayed. Never again"
Cons: "They charged us an arm and a leg for our carry on!"
Pros: "Price and size and age of the plane."
Cons: "Was not aware of additional baggage charges at the time of the reservation."
Pros: "Arrived safe"
Cons: "Seats too small no leg room."
Pros: "4 hours delay between two flight"
Cons: "My flight was delayed. They couldn't get me a flight on time. So I missed out on an important trip."
Cons: "I had 3 bags which could easily fit into the cabin space. One of the bags I had carried was the same bag which I had while boarding the flight from Boston to Chicago on 8th Jun 17. While in that trip I was not charged for the bag as the size & weight fitted into your norms. But I had to pay $195 for 3 bags,including the bag which I had while leaving Boston. The behavior of the staff manning the boarding gate was nasty. As I was not having a credit card with me, I chose to pay cash. But they refused to accept cash & told me that my flight will be cancelled and I won't be allowed to board the aircraft. I panicked & requested the passengers to take money from me and swipe their card. With great difficulty I found a passenger who obliged me. A fresh boarding pass was issued to all 4 of us. The bag which I had while taking the flight to Chicago on 8/6/17 fitted on the equipment which measures the sizes, but I was made to pay for it. Very horrible experience of flying a so called low fare airline."
Cons: "Customer service was horrible at lax"
Pros: "Pilot made funny jokes, lighten things up."
Cons: "Slight delay, just a few minutes. Not bad."
Cons: "No free water or coffee"
Pros: "Stewardesses were fun"
Cons: "Not knowing about baggage rules and fees until I got to the gate"
Cons: "Small seats that don't recline. After paying for luggage and seat it is no cheaper than other flights"
Pros: "FLIGHT DETAILS : Mr INAM Rabbani. FLIGHT NO NK541 CONFIRMSTION CODE : PHFHKE DATED : 25 FEB, 2017 Please refund my US DOLLAR 55, charged for my bag through my Citibank card. Cards code : 715. Please also give me compensation for giving me mental agony."
Cons: "I was travelling from Atlanta to Tampa on 25thfebrury 2017. The birding cards were issued. First it was announced several times the flight was delayed. Finally the flight was cancelled. I paid US 55 for the My only bag. The amount has so far not refunded in my account. My fight number was NK541. Confirmation code is PHFHKE. My name is Inam Rabbani. Please refund my money into my account."
Pros: "It's 7 hours and 17min delayed!!!"
Cons: "It's 7 hours and 17min delayed!!!"
Pros: "Nice purple clean spacious bathroom on board plane. Like seats on plane. Leather."
Cons: "Long lines on both legs of travel, 3hr wait, no staff to help, no organization. I missed flight in Detroit due to this on way to Houston. I had to pay change fee (100.00). Checked bags 50.00 vs 25 on other airlines. Barely made flight in Houston and only because IT was late, had to rush. Will not take spirit again if I have to check ANY bag."
Pros: "I liked the price of the flight... That lasted until I realized that I would have to purchase "upgrades" such as carry-on (and opted instead for checking a bag since that oddly was cheaper)"
Cons: "Our flight was delayed over two hours due to weather for our incoming flight. Understandable, however, they gate agents never gave an explanation (also, all screens other than the one at the gate did not say our new departure time, only that it had a "new time"). When we were in the air and beginning out descent, we suddenly felt weightless and then very heavy in our seats. I looked to the left, out the window, and another airplane could be seen at our same altitude beyond our wing. For an idea of how close the other plane was, hold your thumb and forefinger two inches apart at arm's length. That's how big the other plane was from my vantage point. My mother in the front of the plane got motion sick from the maneuver (if it hadn't woken me from sleep, I probably would have been too). From my seat a few rows behind the wing, I could see the air brake panels come up on the wing. In addition, customer service has been a pain to deal with. Would not fly their airline again - would rather pay more and go elsewhere."
Cons: "The Crew on my way to Florida from newark were little below in their service I ask if they could ask fellow passengers to stop shouting and did not do any. our flt was delay 30 min from FLL to Ewr."
Cons: "We have a one hour delay in the flight"
Cons: "Seats didn't not recline"
Pros: "One customer service woman at the airport."
Cons: "Literally everything else. I could not have had a worse experience. Spirit's online system changed unexplainedly changed our address without our knowledge, therefore preventing me from checking my fiance in online. I spent too much time attempting to talk to them about it over the phone, and ended up being late to leave for the airport. On the drive there, I was able to get ahold of a customer service representative on the phone who purchased my fiance's luggage, seat, and checked her in over the phone. We arrived 43 minutes before the flight, and were turned away while attempting to check in her bag, being told that she was not checked in for the flight, and it was now past the mandatory 45 minutes before flight time and would not allow her aboard. I spent the next 2 hours arguing with customer service, where they accused me of lying and said that they don't even offer to check in people over the phone. I could go on, but it was absolutely awful, and we weren't able to be placed on a flight until the next morning."
Cons: "Have to pay to select a seat and no luggage allowed!"
Pros: "Wheelchair service for my 86 year old mother; very efficient"
Cons: "High fees for checked bags"
Pros: "Cost was cheap, left on time, friendly service"
Cons: "No complimentary drinks. No entertainment available. No WiFi."
Cons: "Both flights were delayed"
Cons: "Flight was delayed,"
Cons: "The first flight, where I departed Chicago, Spirit had booked too many different flights and didn't have enough gates. We had to wait for an available gate and didn't board until an hour after scheduled. On the way back, we also boarded over an hour late. I understand late boarding times due to weather reasons and other factors that pop up, but it just seemed like it was a regular occurrence. Please don't book more flights than you have gates available for!"
Pros: "That we made it to Baltimore safely and early, about 30 mins before schedule."
Cons: "Original flight being cancelled due to lack of staff to service flight 2 days in a row. Who does central scheduling?? Why are flights cancelled due to workers not bring available?"