Hotel El Gran Marques

The hotel offers a nice menu in the restaurant and a good-looking bar, providing a pleasant dining experience for guests.

Guests have praised the very comfortable beds, ensuring a restful and relaxing stay.

The hotel provides free parking, making it convenient for guests with vehicles.

The high season is in February, offering an ideal time to experience the hotel's amenities and nearby attractions.

Guests have appreciated the clean and comfortable rooms, ensuring a pleasant and hygienic stay.

Some guests were disappointed with the functionality of basic facilities in the room, such as air conditioning and bathroom lights. It may be advisable to double-check the functionality of these facilities upon check-in to avoid inconvenience.

A few guests experienced language barriers and expected more English-speaking staff in a four-star hotel. Consider preparing for potential language barriers by using translation apps or seeking assistance from multilingual staff members.

Guests reported that the hotel applies a higher exchange rate for USD than the market rate, leading to dissatisfaction. It's recommended to exchange currency at local banks or authorized exchange offices to avoid unfavorable rates.

Some guests mentioned that the music in the hotel was excessively loud, affecting communication at the front desk. Light sleepers may want to inquire about potential noise disturbances and request a quieter room location.

Several guests praised the friendly and helpful staff, particularly highlighting the kindness of the waitstaff. Engaging with the hotel's staff, especially the waitstaff, may enhance the overall guest experience.

The hotel is conveniently located near various attractions, including Casa Urquiaga, Trujillo Plaza de Armas, and Museo de Arqueologia de la Universidad Nacional de Trujillo. Guests can explore these nearby sites for a well-rounded experience.

Some guests expressed dissatisfaction with the front desk staff's behavior, citing instances of rudeness. It's advisable to maintain a polite and professional demeanor during check-in to foster a positive first impression.

While some guests encountered initial issues with room facilities, such as air conditioning and bathroom lights, the hotel promptly addressed these concerns. Guests should promptly report any room-related issues for swift resolution.

The hotel offers a nice menu in the restaurant and a good-looking bar. Guests can enjoy the convenience of on-site dining and may find the restaurant and bar to be visually appealing.

Guests appreciated the security at the hotel's entrance and the presence of a child pool. Families traveling with children can take advantage of the child-friendly amenities, and all guests can benefit from the added security measures.