Accessibility and suitability
Things to do
Services and conveniences
Bathroom
Dining
Health and safety
Basics
Parking and transportation
Media and entertainment
Outdoor
Laundry
Workspace
General
Family friendly
Fitness
Pool
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the highlights of the hotel's amenities?
The hotel offers a rooftop pool with scenic views, a gym, and a jungle garden. Additionally, guests can enjoy the convenience of laundry facilities and a business center.
Is parking available at the hotel?
Yes, the hotel provides parking, including private parking and an EV charging station. However, some guests mentioned that parking should be free for hotel guests.
How is the food quality at the hotel?
Guests have praised the breakfast and the generous portions. However, some mentioned that the rooftop bar can be loud in the evenings, and a few found the food to be overpriced.
What are guests saying about the cleanliness of the hotel?
Guests have appreciated the clean and modern rooms, the rooftop pool, and the gym. However, a few guests mentioned a light mold smell in some rooms and a stall smell due to lack of cross ventilation.
What is the best time to visit the hotel?
The hotel's high season is in January, and the low season is in February. Visitors can expect a comfortable stay with modern and clean rooms, a rooftop pool, and a gym.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Consider Paying the Destination Fee
Some guests found that paying the destination fee was necessary to access benefits such as transportation to the beach club and food & beverage credit, which proved useful given the high prices in Tulum.
Opt for a Room with a View
The rooftop pool offers scenic views, so booking a room with a balcony or view of the jungle and sea can enhance the overall experience.
Be Mindful of Additional Costs
Some guests were surprised by extra charges for services like off-street parking, and found that the pricing and inclusions were not always clearly communicated in advance.
Take Advantage of the Gym Facilities
Guests training for events appreciated the well-equipped gym, which featured quality machines and a spacious, airy environment.
Plan Airport Transportation Through the Hotel
It's recommended to arrange airport transportation through the hotel to ensure reliability and avoid potential issues with external providers.
Be Aware of Noise Levels
Some guests experienced loud music from the rooftop bar, which affected the tranquility of their rooms, particularly at night.
Check for Inconsistencies in Included Services
Guests noted inconsistencies in the services included in their stay, such as the availability of bicycles and the application of the destination fee, which were not always clearly communicated.
Explore Nearby Attractions
The hotel's location provides easy access to downtown, the beach, restaurants, and a grocery store, offering convenience for guests looking to explore the area.
Consider Room Amenities
Some guests found the rooms to be spacious and well-furnished, with notable features such as Marshall speakers and laundry facilities.
Engage with Helpful Staff
Several guests praised the hotel staff for their friendliness and helpfulness, contributing to a positive overall experience.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
June | January | $183 | $246 |
Cheapest month to stay with an average 48% drop in price. | Most expensive month to stay with an average 128% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.4 | 1.1 mi | Tulum Intl | 13.8 mi |