Hotel Ma'xanab Tulum

The hotel offers great food, with a variety of options and well-presented dishes. Some guests have mentioned that the breakfast included is excellent, and the restaurant and beach service are top-notch.

The hotel provides comfortable beds, with some guests highlighting the extra-long beds and the quality of the pillows. One guest mentioned that the bed was the comfiest they have ever had.

Yes, the hotel offers free parking, providing convenience for guests who arrive by car. However, one guest mentioned that the hotel staff locked their car keys at reception until 7am, causing inconvenience.

The hotel maintains clean and well-equipped rooms, with beautiful views and spacious layouts. However, some guests have mentioned issues with room odors and the need for improvement in managing insects in the rooms.

The high season at the hotel is in December, offering a great time to experience the wonderful beach area and the hotel's structure. However, it's important to note that the prices for food and beverages are considered expensive by some guests.

Guests staying in jungle rooms mentioned that they experienced a strong, toxic smell from heavy chemical treatment, which had permeated all the bedding sheets. This issue significantly affected their stay, so it's advisable to consider this when choosing a room type.

Due to the active mosquitoes in the tropical location with jungle surroundings, several guests recommended bringing plenty of insect repellent to avoid discomfort from mosquito bites.

Some guests reported noise issues in their rooms, including loud noises from nearby generators and music disturbances during the day. If you are sensitive to noise, it's recommended to inquire about the potential for noise disturbances and request a quieter room.

Before heading to the beach, it's advisable to check the condition of the beach umbrellas, as some guests mentioned that they were all broken and couldn't be opened or closed, impacting their beach experience.

Guests noted that the tap and shower water was salty, and the room lacked adequate lighting. Additionally, some experienced saltwater coming out of the taps and shower, which was not pleasant. It's recommended to be mindful of these aspects when booking a room.

Several guests found the prices for food and beverages to be excessively expensive, and they felt that the hotel did not offer good value for the money paid. It's advisable to manage expectations regarding pricing and be prepared for higher-than-expected costs for amenities.

Some guests found that the private outdoor pool area was unusable due to bugs, which was disappointing given the premium price paid for this feature. If considering a room with a private pool, it's advisable to inquire about measures to address bug issues.

Guests mentioned that the breakfast was limited to one dish per person, and there was not much variety. If you prefer a wider selection for breakfast, it's recommended to plan accordingly or explore alternative dining options nearby.

Some guests noted a musty smell in their rooms, mainly due to the humidity. It's advisable to be prepared for potential room smells, especially in jungle rooms, and consider requesting a dehumidifier if needed.

While not pushy, guests mentioned the presence of beach vendors throughout the day. If you prefer a more secluded beach experience, it's recommended to be aware of the potential for vendor activity on the beach.