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The cleanliness and decor/presentation were second to none. The staff were very friendly and helpful. There wasn't enough information made available for people who don't know the area.
The srevice was excellent and the staff was very friendly. The parking space for cars.
Friedly staff and good value. Nice for a short breakaway.
Difficult to provide a meaningful evaluation as I was there solely on business and spent very little time actually in the hotel. Within these confines would say that the best aspects were the comfort, architecture and decor, and exceptional staff service. Hot water in the shower took ages to come through.
Comfort of the room and lounge, friendly and helpfull staff and convenient location for local restaurants.
Proximity to the beach Ease of check-in/check-out Inability to have iron & ironing board; forced to use hotel valet
Everything about the hotel was excellent except there was no bar fridge in the room. Nothing
gym swimming no gymnasium
The bedding and alacarte breakfast. Allocation of rooms is very poor. You find given a room which is already accupied by someone.
the hotel has transformed from the last time we stayed there - 25 years ago for our honeymoon. had noisy neighbours
Wondeful room The rooms cleanliness could have been improved. Carpets were not clean.
Excellent service, very welcoming and Felt like home
Having your buffet suppers Room service, I had to phone 3 times to get some ice, my husband was very ill and I needed ice to make a cold compact for his head, the biggest problem was if I was going to pay for the ice?
The comfort of the room and the first class breakfast buffet. Your reception is too slow, the check in should not take longer than 5 minutes. The room was not ready at 14h00.
Location was good for day activities only First impression was the condition of the building, very outdated, very inconvenient ascent of stair from parking lot with all the luggage. Internet never worked in room, even after getting vouchers from staff. Bathroom had moss on floors and outside furniture was disgusting. The breakfast room staff kicked us out when requesting a cup of juice 30 mim before opening due to an early tour we had. Overall very dissapointed.
breakfast Matress was old, no plugs for cell phone
View from balcony Unfriendly and slow reception staff
Calm and reassuring in a busy city. Good value with online booking (as a retired academic I would not normally afford a Hilton)
Hotel rates where excellent given its grading. The location of the hotel was very convenient as it is close to the beach front, yet not exposed to heavy traffic associated with the latter. Parking space not user-friendly for bigger sedan cars
Superb service, fit for a 'king'. Location is ideal and central, secure.
Please write at least 15 words
Nothing. The rooms are dated. The services are expensive and the location is absolutely terrible.
Convenience for what I required. The lack of facilities and service for a hotel of this international category.
There was a problem with the booking. They did not have the correct information and there was a long delay at reception.
The comfort away from home and tranquility of the environment. The view of both the city and the beach.
Internet did not work. Staff not responsive to resolving issues. Very limited breakfast selection for the prices they charge. Far too many pieces of broken equipment in the gym.
It was value for money and comfortable.
Very friendly staff....nice atmosphere Not really anything
Relatively good service at the Hilton, front desk was just amazing, with check in and making sure all is in order. A place to stay with a family for leisure as well as business as I've always been here only for meetings and meals before. The location, reception area, pool, gym facilities and restaurants were good, the service were pleasant and the staff friendly. Rooms needs a bit of attention to detail and carpets. Breakfast was a combination of luxury and variety.
All was fine I only stayed one night I did not like the fact that there was no safe in the room, and when I requested another gown nobody came.
For a beautifully decorated Hotel with comfortable rooms Staff did not know how to direct people to the hotel and the shower pressure was to low and only a trickle of water came out. Advertise a roof top pool but only used for functions - why advertise it if you can't use it.
location, free parking, staff were friendly and tried to sort out all the snags & problems (being a pretty new hotel) internet was apparently not free as advertised on your site, tv remote was too complicated even for me a gadget guru
the friendly service Room service was very slow
Professionalism of the staff Limited viewing of dstv channel. Me and my family we love amongst other channel number 182 and the like but we were limitedto watch only 12 channels
It is overall very professional The staff members did not inform me that the parking is for free although I paid R100 from my pocket - when looking at the receipt parking was included.
the room was spacious and beautiful. we have a 6 yr old daughter and we had privacy as she had her own room and tv
location to resturants No pool or outdoor facilities
Room and facilities were excellent, service and assistance from staff exceptional.
The room The parking card that needs to be renewed everytime you drive out
Had a good stay. Would recommend it to anyone looking for a central place in Durban.
The facilities were excellent, modern clean and in this regard we enjoyed the stay. 1. Upon Checking in, (We arrived about 13h50 on our check in day) the check in staff were in a dis-array and we were left feeling like intruders rather than guests. On the second day our room was not serviced by 16h00 in the afternoon. 2. breakfast it also seemed that the staff were not aware of the amount of guests as there were no plates and bowls available. This was a tad frustrating
The room was very nice and spacious. The service at breakfast was very caotic and unorganised (no supervision). Cleaniness was also lacking unfortunately.
Made to feel very welcome and I was looked after well.
Mr. Graaff enjoyed his stay and will be staying there again. No
Everything was good at The Sandringham - from the efficiency and frienfliness of the Management throught to the quality of the rooms and facilities. Only small comment is that the room we were allocated was on the small side - but still adequate and luxurious.
it was very clean and the staff was very friendly and helpfull the bathroom and toilet were too close to the bed
The motto of this hotel is, "We treat you like royalty", and they very much lived up to this. I had a number of requests over and above the usual B + B and these were dealt with courteously and quickly Parking was a bit tight
Staff were always friendly, helpful, keen to assist and always on hand We were expecting a bath in our bathroom as per photos on internet, and at no point were we told we had to advise we wanted a bath, all photos reflected baths in on-suite bathrooms.
Really enjoyed our stay at the hotel, the staff were all excellent, would do anything for you to make your stay even better. Great location, a little out of Durban city centre but that suited us. The rooms were magnificent, home from home really. All in all a fantastic place to stay on your holidays.
Every aspect of the stay was great. Excellent facilities, loaction,staff are extremely friendly and made us feel very welcome. Excellent.
Spacious room with comfortable bed. Staff are very friendly and helpful.
The welcome, the quality of accommodation and the breakfasts were all superb and the help and advice offered by the management team was all very useful. As I was there for the rugby at the Absa Stadium, the only possible negative was the distance from town, although the location and neighbourhood more than made up for this.
Very friendly staff, good location, secure car parking. We booked the self-catering unit & all the facilities were available. Would highly recommend as a place to stay.
Location, Large modern spotless room/em-suite. Lovely pool, garden and outdoor sitting areas. Jack and Mark great hosts and exceptionally helpful and friendly.
Reception and the help was excellent. Room and facilities is the room was good. No view. You look into a wall and another building outside.
The hotel is very comfortable and the hosts are evry helpful to make the stay a relaxing one.
We've spent a 4-day week-end at Manaar House. The guest house itself is nice, clean and comfortable. We rented the Luxury self-catering appartment, and we had comfortably place for 5 persons, 3 adults and 2 children. 2 negative points : Located right behind the highway, so rather noisy, and not very close to the beach.
The friendliness of Jack and Mark, constantly made sure the stay was pleasant.
Proprietors very helpful and attentive and the accomodation was of a high standard. Our stay was in one of the self catering units and the facilities were very good. Some noise intrusion from the nearby busy M4 road but thankfully this was confined mainly to daytime.
Our stay at the Manaar House was just spectacular and exceeded our expectations. This is a charming self-catering bed-and-breakfast. We stayed in the family two-story suite. The suite was spacious and well designed. All of the necessary amenities were available including kitchen facilities along with a washer and dryer. The hosts of the Manaar house (Jack and Mark) were extremely gracious and tended to all of details that made our stay extremely comfortable and enjoyable. Although we had originally booked it for our family of four, we had two additional family members join us during the trip at the last minute. Our hosts were quite accommodating and made the necessary adjustments to assure that we were comfortable. Located in a safe area. Internet facilities available but somewhat expensive.
Everything. Mark and Jack were great, very friendly. Made us feel at home and part of the family. Very helpful, couldn't do enough for us from advising where to go, restaurants to organising cabs. The fact that we had to leave!
The staff were exceptionally friendly and helpfull Nothing about the Hotel - just a few arrogant guests at breakfast
The layout of the room , it was very spacious. Bathroom was a bit cramped .
A very enjoyable stay, the family loved it. Super breakfast buffet, friendly staff. Aircons not working well
Room cleanliness, room set up, good staff - very helpful Not bad, but the fact that you are stil renovating (dust) Eating area (would prefere buffet)
The cleaners were very friendly all the renovations because my clothes were damaged bt the paint, so our stay was unpleasent
The room was clean and the staff was very friendly The lift needs some upgrading
Excellent value for money and outstanding cleanliness all over. Hotel parking was a dissapointment without cover.
The room was specious and had sea views. nothing
We loved the informall but extremely helpfull service from staff who were the best we have come across in a long time A credit to the hotel. Nothing
Staff were very helpful. Taxi driver associated with the hotel was excellent This room was classified as 'Disabled'. We were on the 8th floor. Neither of the 2 lifts were working when we returned at night so we had to climb 8 floors. Luckily at age 59, I can still climb 8 floors but many would not be able to do this. I would not return to the hotel for this reason.