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Our stay was wonderful! We were upgraded to a gorgeous room overlooking the lake, however, all the rooms looked superb. We were a very short walk to the city center and could see the islands on the lake from our balcony. The boats to the islands were also close by. The staff at the hotel were more than outstanding and when our car broke down they completely took charge and helped us get a new car. We had a great facial and massage in their lovely spa. I couldn't say enough about this great hotel. It was a fabulous and I can understand why Ernest Hemingway wrote about it in "Farewell to Arms". The perfect start to our Italian vacation.
It was wonderful to experience a few days of grand "belle epoche" style. The staff was friendly and helpful, and we had a nice stay. I wish the lighting in the bedrooms was better for reading. The bedside lights are not great for reading. Since it was raining for most of our stay, this was important.
a truly "Grand" hotel, very spectacular museum-like design, full of artefacts and ambiance. Restaurant rather expensive but very good, staff helpful and efficient. Close to Stresa beaches, shops and restaurants I think it is applicable to all the most expensive and renouned hotels on the Stresa promenade. Lake - facing rooms are exposed to the noise from the road (which isn't very busy, but an occasional bike makes quite a sound) and those garden-facing -a train which is not quite close but the noise reverberates from the mountains, so we chose to sleep with the door closed and the air conditioning switched on on the last day. These are however minor problems compared to the grandeur of the experience.
Have stayed in many other Stresa Hotels ,this is the best by far..at a price The rooms do not have tea & coffee
all was excellent No
Incredible view of the lake and mountains. Great locatio in Stressa. Absolutely one of the best in Italy.
This hotel is 1st Class!
The hotel has an unique and wonderful atmosphere. The room was very comfortable, clean and beauifully decorated. The staff (both in the reception and the staff in the restaurant) was extraordinary friendly and helpful. The food and service was excellent. The spa facility had a sauna and steamroom which looked very nice but was unfortunately turned off for most of the time so was not able to use it - which is a shame as the spa is very nice. The pool was open though.
The decor is wonderful, location for the lake & town are excellent. I booked for October by mistake, but the reception staff were very understanding when we arrived a month earlier in September! They gave us one of the best rooms with big veranda, but one of our dogs got on to the stain glass room. It was a talking point of our stay! The price was fair for the quirkiness, but the full price is quick high.
Comfortable room.Good location.Attentive staff.A very good staging place to make day visit to other lakes. None.
We enjoyed the location, the scenery, the people, and food of the area. The hotel was centrally located and open at the time we were visiting.
Good location, nice staff, good food, good parking facilities, garage. The bed was too small!
the view ,kind personel a bit expensive
I liked the location of the hotel, the helpfulness of the staff, the breakfast and the room. I didn't love the location of the room in terms of a limited view.
The hotel was impressive and very well maintained with a fine swimming pool. A good location in Stresa. The hotel was very good but I have the following comments: the room was very small but still comfortable there did not appear to be any bar service in the pool area - it would have been good to have the opportunity to have a cold drink (delivered)whilst enjoying the pool facilities
Isola Bella+Isola Madre.The old part of Streza.Visiting the north part of Lago Maggiore A small room under the roof-hot! no A/C during our stay.
Situation beside lake, with view fron window and balcony. Price of breakfast.
The staff was very friendly and helpful. We had a great view over the lake and the hotel was in an excellent position.
The hotel felt very traditional and grand. the decor was fantastic and the facilities excellent. Would have liked tea and coffee in the room
Beautiful design and internal fittings. Views of lake and mountains superb.
Location is excellent, the pool and garden are great. The restaurant - too many not-so-effective waiters, average food.
Spacious hotel, well decorated,good evening meals various and abbandant.
Superb location & lakeside facilities. Very well placed for the town and for boat excursions. Daily invasion of couch parties - 9 coaches one night! We do not expect or wish evening entertainment in a luxury hotel but it would have been nice to have a pianist playing the usual pleasant background music.Private guests in the minority. Junior suite was disappointing - rather an 'attic conversion style'
Swimming Pools very good, breakfast good, gardens lovely. Drinks in the bar very expensive - charged 7.50 Euro's per day for parking when street parking plentiful outside
The setting was marvellous and the rooms were wonderful. The price of breakfast was extortionate a family of 5 is not going to pay £25 per head.
Wonderful location on the lake front, surrounded by mountains. Next to the boat stop for easy access. Food at the hotel restaurant was excellent, would recommend half board as local restaurants were dissapointing unless you go further afield. Staff were always friendly and helpful. The single room, had a good lake/mountain view and was well appointed, with a balcony too.
Impressive hotel in a superb location. Spacious room with large bathroom. Excellent indoor and outdoor swimming pools with towels(although thin) provided. Next to ferry that goes to different islands and towns. The breakfast at 25 euros was too expensive, we ate breakfast around the corner in a little cafe. It would have been nice to have more information on the hotel restaurants, bars, opening times, prices etc in the room information pack, we just had a room service menu.
swimming pool and related facilities
Location, layout, size Hotel charged for bigger room which was the only possible when I booked thru Booking Com. And gave me a smaller room of cheaper category! They shoul have given a refund of 60-70 €?
Excellent breakfast choice and lovely views of the lake. Swimming pool Guests were a bit lost with all the conference guests taking priority
I was there so short time, so i cannot tell
Excellent hotel wonderful view.,nice!!
I like the location and the vue over the see. Yes that the room vas very smal
The staff were helpful and friendly. The room had a great view of the lake and the breakfast was very good
the staff at this hotel were wonderful especially Angela the receptionist who was a mine of info the room couldnt have been better fab views very clean breakfast each morning great a five star experience we will be returning a s a p
The reception staff were friendly, efficient and helpful. The restaurant staff run a very impressive facility to a high standard, The view from my room was wonderfull and breathtaking and will remain the abiding image of our holiday. The room cleaning staff were very helpfull and work hard in keeping the rooms fresh and clean. Yes, the cost of using the Internet facility is the most expensive I have ever seen anywhere in the world. It is disgracefully slow and in my opinion borders upon being unusable.Twenty Euros for one hour is disgusting!! Either the Hotel or Swisscom are ripping off the Hotel patrons outrageously. It leaves a lasting bad memory of an otherwise very good hotel.
The hotel atmosphere.
Location and view to lake
It was great. I would return. Perfect location, modern, and clean. Pool is across the street and right on the lake (better since you are in Stresa). They accomodated a family of three with an upgrade to a junior suite -- making sleeping arrangements comfortable for our adult son. It's hard to find a room for 3 with comfort!
friendly staff who spoke English only buffet dinner available. No wine in the minibar. Pool outside and you had to cross the road with heavy traffic to get there.
Location in Stresa
Near the train station, breakfast, and could walk most places Front desk employees when in the concierge services could be more helpful and answer questions in greater detail, especially if a traveller is new to the area and new to Europe's transportation modes.
Everything there is excellent; the lake view, restaurant and rooms Not a thing
A very nice and supporting atmosphere, caring staff, they even run to the railway station to bring you the left colledge ring. Bath, brilliant view to the lake. -
Nice hotel, not overwhelmingly luxurious, or large, just right for our taste. True 4 stars and in off season good value for money. Probably the most enjoyable in a trip that took us from Italy through Switzerland, Germany and France. Street noise as we were offered lake view room, but the heat in the room to high and we slept with the window open.
The hotel decor was fabulous. The restaurant and bar staff very friendly. The beds were a bit on the hard side.
Excellent hotel staff and srevice all around. Typical of Europe rooms were small,not like viewed on website.We did not get the class/level of rooms we paid for with no remedy from the hotel,this was a real dissappointment.
The care and attention of the dining room staff, the ambience, the excellent service of the shuttle bus drivers. Rather poor pool service. I.E. they seemed to decide whether anyone would use the pool rather than the customer. We had to collect own mattresses and towels after exploring under hotel. The request to reception for help was answered by "immediately" which never came. Admittedly the weather was doubtful but still felt we should be able to use pool if we wanted too.
being welcomed by professionals; great assistance and service; wonderful food; comfort; spa-massages swimming pool area too noisy due to nearby busy road, unfortunately this cannot be changed... They have a nice tennis court, but it is abandoned, a real pity.
Excellent, no problems at all. Price could be lower for multiple nights.
Smart, professional staff and relaxed, friendly atmosphere.
The hotel had a warm ,comfortable atmosphere and the staff were professional yet friendly.they accomodated our needs very well..nothing was too much trouble.dining room was excellent.room 105 stunning view The swimming pool is outdoor,i cant remember noting that beforehand.there was some confusion with booking appointments for facials etc.we would have liked the courtesy car to have run more frequently at peak times but were happy that there was a service.these are very minor comments!
the luxury, the decor and the amazing views of lake maggiore nothing i did not like.
I absolutely loved the view of Isola Bella and Isola Pescatori. It has the best view of any hotel in that region! Gorgeous! Didn't eat breakfast in hotel...to expensive! I'm sure it was good though.It would be great if they offered a continental breakfast for lighter eaters that was included in the room price,
I liked the location of the hotel on the shore of Lake Maggiore with the view of the Borromean Islands front and center. The furnishings and finishes in the hotel were excellent. The staff was very courteous and helpful. The bath was cramped although it included a toilet, bidet, double sinks, shower and jacuzzi tub. The room was not spacious either but the furnishings were very nice.
The hotel was indeed in a splendid location; our room had a lakeside view which was quite stunning. The service and attention at the reception was first class, the pool and the sun terrace were lovely. We were astonished that during dinner Italian radio was the source of musical entertainment - not at all what you would expect in an hotel of this category. It seemed to cause consternation when we asked for the volume to be lowered as the speakers were right above our heads!
Lovely hotel, location fantastic, large rooms and staff helpful
Fantastic Hotel! Everything was very nice. We had a family of five and were given two adjoining rooms with views of the lake. Be aware that not everything is included in the room rate. We had to pay extra for breakfast, our pet and parking. It was worth it and we weren't surprised.
The view. The menu items available in the main dining room.
the room was very nice, staff friendly,the location directly on the lac, breakfast,the coffee not good,
The lake location was wonderful and the staff was excellent. We booked for one night, stayed for 3. We didn't like, .......that we had to leave!!
The room Dining.- Food value/quality does not match hotel emitities
the water in the swimmingpool was to cold
The lake view breakfast was expensive and the choice poor for this money.May be it's because it is now the end of season .
La situation au bord du lac, le buffet du petit déjeuner, l'ambiance générale. The mattresses and pillows were much too hard! Internet service should be included in this category of hotel.
beautiful location very quite
Liked the classical decor and minimalist arrangement of the rooms. We had a beautiful lake view from the room.
The hotel staff was excellent, very friendly, polite and helpful. The service was also excellent. The breakfast buffet was very good. The hotel was charming and so was its location. A truly lovely place! Although the hotel and its facilities were very good, some of the rooms definitely need refurbishing, especially the bathrooms.
too much/ too expensive/ lacks charm
The beds and pillows were extremely comfortable. Bathroom was modern and very well equipped. Everything was meticulously clean. Breakfast was delicious. Hard to find. Room was extremely small for the price we paid. Asked for room with lake view, but had to stand out on the very small balcony and lean over to really see the lake. Parking was extremely tight -- we worried about someone damaging our rental car. Staff seemed a bit indifferent.
Food and helpful staff Staff was unclear about whether or not service was included. [Service was included so it looked like staff was trying to increase their gratuities. Two of three rooms had some plumbing /electrical problems.
Great location with stunning views
Location; pool and terrace; on site parking (at a cost) Room was dark and over-priced; restaurant prices high;
Nice hotel to relax and enjoy a small lakeside town. Nothing
Excellent food and wine. Beautiful location. Hotel is a bit tired. Spa was not particulary impressive either.
Location was very good, Parking was good and free, Staff was very helpful. The food in the resturant could have been much better!
The air conditioning was not on when we arrived and our room felt quite cold and damp. After speaking to the management, we were given a fire and the air conditioning was eventually turned on throughout the hotel
The views were fantastic and was quiet and peaceful, the short walk to town made an enjoyable evening stroll
Location to Stresa was good The Matre de in the restaurant was a very arrogant man
Room with terrace and view on the lake and the mountains was superb. Breakfast was great and plentiful. Staff and decor are very classy and the hotel is 5 minutes from the railway station by taxi. Everything was great. Stay too short.
Good value for Money, nicely kept hotel and facilities
the fact that it was a family run hotel and the family were there
Staff were great - many of whom spoke English. Room was large, airy, bright, very clean. Excellent location in Stresa, & easy to park car. They have a open air panoramic roof top - the view from there is stunning. The lobby area is great as there are a few different places to sit and each has different feel. Breakfast typical continental menu and nice. Great Hotel! Our room had a balcony with a sideways view of the lake which was still OK, but not as nice as a full front-on view. But nothing else to complain about at all, and positive points far outweigh this one negative point. If booking, ask for full front facing view, and ask for room on 3rd or 4th floor - best place for good views. Some rooms on lower floors are overlooked and view restricted.
Good location. Near Stresa center. Near lae.
All the staff were very helpful and the Hotel was decorated with excellent paintings The choice and standard of food did not come up to the high standards of this fine hotel
The staff were very helpful. The rooms were clean and well appointed. The outside garden and balconies were inviting. I did not like the construction. I could not determine where the actual castle was located.
Excellent facilities, and adding a pool and spa etc. Fantastic helpful and friendly staff, gourmet but unpretentious dining, and just wait till you see the light show in the gigantic shower. Luxurious bed, linens and decor. This is exactly where you want to be at the end of a long busy travel day. There is nothing l didn't like about this hotel.
The medieval atmosphere and the furniture TV not working, safe deposit not working, no slippers, the towels not changed for 3 days, no help for the luggage although there is no elevator.
The breakfast buffet was very poor !
Lovely rooms and friendly staff. We were directed to an excellent restaurant for dinner. No restaurant yet, but see above.
Really end of season no service at all. Very strange for a XXXXXL Not mentioned on site that wellness is closed
Staff, Parking Paid for upgrade but not told of two weddings being held directly under our room for the whole weekend. Shower unit in bathroom far too small to shower properly. No fridge in room to keep water cold. Menu was very poor and hardly any vegetarian choice, staff member was told off in front of us for booking another restaurant so we could eat. Breakfast extremely poor and very little choice. Pool and area especially sun beds were in a filthy state and starting to look rundown. Not given air-conditioning remote till three days into stay. Hotel starting to look shabby and run down with plaster coming of walls and dirty carpets. All very poor for a 4 star hotel and a huge disappointment to spend a birthday celebration.
A lovely relaxing holiday.
A great place to relax - nice view of Orta lake, clean swimming pool, 2 tennis courts. 3 minutes drive from Orta St. Julio - must see.
The distance from toe town and there was no local taxi services
great view, friendly 24 hours reception
The view on the lake is fantastic. Restaurant is excellent none
nice and comfortable swimming pool, wide garden, access to the lake. Everything very convenient. Lacks a little charm.
Staying on Lake Orta is stunning. The Hotel is in an excellent location, close to Orta.
Check in, staff, near Lake Maggiore, parking Lack of vegetarian choice on menu, hotel in need of renovation, main area carpets and sun lounges very dirty, very small shower unit, no fridge in room which needed in high temperatures, breakfast was very poor for 4 star hotel, activities offered were far too expensive.
good location on the Lake. Nice pool and the service was very good and friendly. Wished we had booked another couple of days.
Staff very unwilling to give much site-seeing info. Our waiter in the restaurant was very rude. As a result of this, we chose to go elsewhere for dinner the 2nd evenign of our stay.
this hotel had good reviews and it did not fail to deliver. The staff couldn't do enough for us, especially when we were delayed from the airport and arrived after midnight, the official closing time of reception. they not only stayed on until our arrival at 00.30 a.m. but offered to prepare us a supper of delicious hams, cheeses, bread and drinks for a midnight feast in our room. We insisted they added any cost to our bill but it was a life-saver. the hotel was ideally placed for access to the medieval town of Orta San Guillio, other towns on lake Orta and a half hour drive to Stresa on Lake Maggiore. Visitors would need a car as we did not see any public transport. We would certainly return here again!!
Position,helpfulness of staff and restaurant
The setting is idyllic and the hotel very comfortable and spacious. The food is quite exceptional and the staff are all multi-lingual and attentive. The area lends itself to sightseeing while being itself quiet and peaceful. We had some reservations about safety in the bath.
beautiful location! good breakfast dated rooms
Location, Facilities, room & food No
the fantastic views, friendlyness and helpfulness of the staff and the food in the restaurant The hot drinks machine we had to use at breakfast I could not get a decent cup of coffee
Very friendly staff, beautiful location overlooking the lake with views on the mountains. Need to book a lakeside room. Real Italien atmosphere. Staff speaks english, french and italien. Super hotel to relax without the children. Speedboot hire and watertaxi over the lake at the hotel. Super! No
Nice position for a good breakfast on the nice balcony,the staff are very kind and the restaurant serve novell cusine, good and tasty, raccomended place!
Nice Landscape! Enjoy the authentic mountain atmosphere in a very modern comfort!
A great place, clean nice and luxurious. Extremely friendly staff who gave us a lot of help by arranging transport to the ski resort when our car got stuck in the snow.
Very friendly staff. Excellent location and beautiful accomodation.
+ Room was large,very comfortable and clean.Hotel staff was helpful.Sound of river and nature was great. - There was no supermarket near the Hotel. It's better to go in whenever you find the supermarket along the street in ta way to the hotel.
Friendly and capable staff, good facilities
Friendly staff, clean room, free parking
The staff were friendly and the hotel was located in beautiful area, ideal for relaxing. No
Hotel situated next to nature trail, so nice for short walks through the forest. Close to Lago d'Orta. Great coffee from the bar. Hotel faced directly onto main road. Some decoration very "70s English hotel" so didn't go with the modern building or furniture - doilies under everything, plastic flowers, yellow floor-length table cloths, cloth bows on chair covers. Rooms very nice, but could do with some pictures or photos on walls as a bit sparse.
everything exceeded our expectations .. the resturant offered v good food and service. hehe the shower holded did not work well ....room 212 but its a small thing.
Very friendly and helpful staff and clean, quiet, modern accommodation You needed a car!
We found Micheal very helpful, warm and friendly. The rooms were nice, the location is fabulous. The reception staff were very helpful and friendly.The food was delicious. A part from the lovely smiley girl at breakfast time, we felt the staff in the restaurant were rather surly and not very approachable compared to other michelain starred restaurants we have been to.
The Villa Crespi is an architectural masterpiece and a joy to stay at. Sop well appointed and comfortable Slightly too laid back at times so that they took the eye off the needs of the client and a bit pompous in the restaurant
A stunning piece of architecture with a real wow factor. Posh without being pretentious. We were told that the very expensive restaurant catered for vegetarians when in reality they tolerated them only. Had a very disappointing main course as part of an otherwise lovely meal.
Very elegant and comfortable hotel. Excellent breakfast. Hotel is situated ca 10 minutes walking far from the village.
Hotel staff was great. Friendly and service oriented. We had a nice room with big balcony. Restaurant Diner was based on menu's. With small children we prefer a la cart. Swimming pool water was way too cold but nice pool.
Great Staff and Facilities - particularly the pool.
Spacious room and stylish. The food at the restaurant needs really to be improved.
Staff are very helpful and efficient. The hotel and grounds are very well kept and clean and the pool area is beautiful. The food is mediocre and rather over priced and it would be nice to have a bar service at the pool.
courtesy of staff, availability of parking space, closeness to centre, free swimming pool in hotel next door. two separate mattress in the double bed, too complicated heating and cooling system (we had to sleep with open windows because too hot and unable to decipher the thingie on the wall)
Very friendly staff and a very elegant hotel! We loved it! No complaints whatsoever
High class hotel, polite stuff. Restaurant for mainly customers with half board. Cost of dinner not visible anywhere.
The Hotel was beautiful and relaxing, Staff were very friendly. We were upgraded to a room with a view and terrace, which made it excellent value for money. For a 4 star hotel I would have preferred proper hand towels not thin ones offered. Also a box of tissues not a little packet in box. Offer of Sauna, Jacuzzi etc was not included in the price, we would of had to pay extra.
friendly staff, excellent food, swimming pool not a lot of obvious information about the locality and services available in the hotel.