It could even be a nice place, provided the staff put more care on: cleaning, repairing non working items, gardening. If so, you could forget the noisy road (north facing rooms) and other minor inconvenients. No info on the nearabout places of interest. The room description in booking.com is not correct (no bathrobe, no slippers, etc.)
Extremely good value -- the best on the island that we found. An apartment with a fridge freezer, 2-hob cooker and oven together with separate bedroom and bathroom. There is an indoor and outdoor pool, sauna and fitness centre too. That with breakfast for two of us for less than fifty euros was amazing value. The restaurant is excellent, both for breakfast and dinner, with good local specialities. The location is not ideal as there is not much in the area - you need a hire car.
Nice location, room decoration, competitive price.
the Gym. the indoor pool was gross...
Bedrooms with good space and balcony. Nice decoration. Indoor and outdoor swimming pools. Nice breakfast variety. Several cockroachs appeared in bedroom and facilities like restaurant and breakfast lounge. Bathroom not cleaned properly between costumers. Not enough bedrooms with couple size beds, most were twin beds. Jacuzzi water not cleaned properly for days.
´hotel is situated in nice garden
The property is Beautiful & well maintained & the staff was great, very helpful. The main house is lovely with antique elements that really add to the charm of the place. Since our room faced the road- at night you could hear the cars speed down the road.The bathroom smelled a bit like the septic was backing up.
Professionally run old manor house hotel with character and a big garden; self-catering chalets in grounds. Atmospheric restaurant with friendly staff; food much as found on the rest of the island. Good breakfast selection for three-night stay. Driving out of the gate is quite exciting; there is a mirror covering one direction.
We were in a apartment in the main house, which was huge for two, very well equipped. The apartment central heating was turned up really high on arrival, which excarbated the dampness. It has been a very wet winter there and the roof was being repaired at the time of our stay. Lots of notices about security measures to take, more than usual and certainly more than experienced anywhere else in the Azores.
Attractive place outside the city, quiet, nice stay in small bungalow with possibility to cook etc. Non
THIS HOTEL IS MALL AND HAS AN INTIMATE ATMOSPHERE AND HAS A HELPFUL AND ATTENTIVE ENGLISH SPEAKING STAFF. IT HAS A GOOD CENTRAL PONTA DELGADA LOCATION PROVIDING EASY WALKING ACCESS TO CITY LOCATIONS . THE HOTEL IS SMALL AND COMFORTABLE AND HAS A WHOLESOME BREAKFAST BUFFET SELECTION THIS HOTEL IS GEOGRAPHICALLY WELL PLACED IN THE OLD PART OF TOWN IN A NARROW SIDE STREET AND PROVIDES AN OVERALL VERY PLEASANT STAY AND REPRESENTS GOOD VALUE FOR MONEY. INITIALLY WE WERE ASSIGNED TO AN INSIDE COURTYARD ROOM OVERLOOKING THE ELEVATOR SHAFT. THIS ROOM WAS POOR AND IN A STATE OF RELATIVE DISREPAIR WITH DAMP PEELING WALLS AND A BROKEN LAMP. UPON REQUEST WE WERE THEN RELOCATED TO AN OUTSIDE ROOM AT THE REAR OF THE HOTEL THAT PROVIDED AN INTERESTING CITY ROOF TOP VIEW AND WAS AWAY FROM TRAFFIC. THIS ROOM WAS IN A BETTER STATE OF REPAIR AND PROVED TO BE COSY AND PERFECTLY ADEQUATE. HOTEL WI FI INTERNET COVERAGE WAS AVAILABLE BUT OFTEN INTERMITTENT AND WITH LIMITED SIGNAL STRENGTH IN ROOMS BEYOND THE FRONT OF THE BUILDING. HOT FOOD CONSISTING OF EGGS AND BACON AT THE BREAKFAST BUFFET WAS NOT HEATED AND WAS THEREFORE COLD SHORTLY AFTER THE 0730 BREAKFAST START..
The staff were very friendly and helpful and the location very central. Most days the room was cleaned very well and the beds made up properly, but on a few days it was not cleaned as well - possibly different people cleaning the rooms on different days.
Some of the staff were extremely nice and helpful......but only some! Having specified a non-smoking room with big bed we were ushered to a stinky smoking room with two small single beds overlooking a demolition site. We were told that guests who booked through online agencies were always given these rooms. The guy did not help with the luggage even when we changed rooms after a long discussion on the matter!
Loation, Location, Location. Budget. Hotel Personel very friendly and professional. Very clean. BREAKFAST:Sometimes missing Cheese, Ham, Butter, Juices... To no fault of staff. Will recommend hotel with improvement on the above.
Location was downtown Single room views are terrible. The view is of a lot with building ruins not very appealing
Hotel was clean and comfortable. Had a small balcony and a nice living room area. The location was killer. Right in the heart of Ponta Delgada and within walking distance of several very nice restaurants. Right across from the harbor/port and 2 min from any of the whale watching operators. Market and shopping mall right next door. The hotel staff, particularly Enrique, were extremely helpful in arranging taxi services and restaurant recommendations. Enrique went out of his way to help us and make sure we had a great stay in the Azores. His knowledge of the local culture and food was incomparable. Could use a slightly larger balcony
Helpful friendly staff. Excellent location, close to everything. Was lucky enough to get top floor front room with huge balcony overlooking 'the Strip'. Roomy, yet charming. Bed was hard, as were pillows, but spare pillows in closet were soft. Could have put an iron in the room. But minor considering the pluses.
helpful staff, clean room, good central location, at a reasonable price
Huge room and very comfortable. Not really did not like but i think it can be improved, the choices for breakfast.
The location of the hotel is in the very center of the city, on the seaside. Big rooms with kitchenette. This type of hotel wouldn't quite be my choice for a holiday residence, but for the one night that we spent there it was ok.
spacious clean and quite even though it is right in the promenade with traffic. Good view from the balkony facing the sea. Very good value easy for public transports as we were on a walking holiday. The hobb in the apartment kitchen was not working when we arrived. However next day was promptly fixed.
Fantastic location of the hotel! The main pier with restaurants and bars was right across the road! The centre of town - just 2 blocks away. Breakfast had a good selection of breads, fruits and hot foods. Our 2 bed room had a separate living room / kitchenette.
Very beautiful,clean,comfortable and relax ..!!!!!! Very helpful personnel !Beautiful island! I would recommended more variation in breakfast....
Breakfast brought to our room in the morning
Great place to be in if you wish to be outside of the city centre Beedrooms could be a bit bigger on the one bedroom flats
friedly staff easy access to town
Relaxing atmosphere, nice view onto garden. Friendly, professional staff.
Good sized room with sitting area, small verandah, large bed, comfortable pillow. Everything was clean and in good working order. Good breakfast. Excellent value for money.
The stuff is friendly, rooms clean. Limited choice of food at breakfast
The size of the room and the balcony over the 'central courtyard' The 'central courtyard' was in fact open at both ends to traffic so was pretty noisy quite early in the morning.
The total area of the room
We were pleased that the discount offered via the site was around 50% of rack rate, as we certainly would not have paid anywhere close to full price for the hotel. It is walking distance to the city's main shopping mall, which is useful for short stays and also for those who wish to remain out of the tourist downtown. The hotel decor was outdated and needed revamping. It is located in a one way street which means that for early morning airport departure, one is forced to travel into town in very heavy traffic. Allow an extra few minutes. No good restaurant options within close walking distance.
The location was perfect for a 'base' to visit the island and all of the amenities available. The staff were very sullen and never greeted the guests and smiling seemed to be a major effort even when spoken in Portugese to them.
Good basic hotel, clean and comfortable for reasonable cost. Nice staff. Liked the fact that breakfast cntinued to be served til 10am so no need to get up too early. Also check out as late as 12 noon was good, and the staff were happy to look after our stuff while we wandered into town. Decor a bit dark and dingey. No outdoor relaxing area such as garden or terace. No WIFI in rooms.
Really comfortable,minutes away from the centre and I could sleep there during the day,having just got off a sailing ship
It's location was supurb! Close to the marina/pools, shopping, dining, other cultural and historical attractions.
We enjoyed the overall feel of the Boutique Style Hotel with spiral staircases, libraries and comfortable sitting areas on each floor. The breakfast was very good and location was within walking distance to shops, restaurants and city center. My only complaint was that the close proximity to the downtown area made it difficult to sleep with the outside noise.
The room I stayed in was huge and luxurious; they also gave me some water and biscuits when my room was ready as I had to wait, even though it was my fault for arriving a bit early rather than them being late in getting the room ready. Breakfast was good with wide choice of food. Staff were very helpful and friendly.
Good Location , well furbished friendly staff. Can be a little noisy because of location.
nice big room, beautfiul hotel and grounds
Fabulous breakfast buffet; spacious room; lovely view of garden No.
The front desk staff were extremely helpful in navigating the island. As other reviewers have mentioned there was a funny smell from the washroom. I found the location difficult to find with a car (we rented from the airport). I also think that many other places on the island are more worthy of mention and patronage then Ponta Delgada. I think one night is enough in the city. Spend the rest staying in the many picturesque places on the island.
The location is excellent. The breakfast is very good. The service is good. Everybody is eager to please. The room was large and pleasant.The free Internet was helpful. I can't think of any.
The location was perfect for a city tourist and the view from the room was spectacular they provide a water heater for coffee but no coffee or tea; the bed was poor quality; their credit card machines were broken
The hotel staff we wonderful and very accomidating to our needs. We travelled with 2 children and they made the experiece so stress free for us.
The location was very convenient, right in the center of Ponta Delgada, about 4 blocks from the city gates and main town square. Also, there was a nice garden in front of the hotel. The staff was very helpful in booking a tour of Furnas as well. Nothing I can think of.
Very modern and beautiful hotel. Rooms were clean well laid out and had views of the ocean. It was just a little far from the center
one bedroom plus one living room made a good plan to stay.Comfortable and quiet place also. unfortunately I couldn't use the computer downstairs.(no connection for e-mail?).
Excellent staff, good location if you have a car, that you can park on the street at the back of the hotel, that has an entrance to the hotel, close to the airport, quite, excellent buffet breakfast. Did not use, but the swiming pool at the top is actually a small tank
Good hotel at an excellent price however too far from city to walk. They allowed us to book in early which was an appreciated bonus after an all night flight. The hotel suited us because of ease of parking a hire car at the hotel. However the cost is 5 Euros a day which for a couple of days makes life easy. They should consider guests parking free. Most people parked in the street at the back of the hotel. However that means hauling luggage a further distance.
The vip is a bit out of the way, but a guest in good shape can make the trek to downtown Funchal fairly easily. The pool is beautiful, the views are great, and the breakfast includes a decent quality and selection. The bar serves great drinks including a locally themed cocktail made from banana liquor and often has live entertainment. Most of the service people are pretty helpful. Spa charge was a nuisance for the indoor pool/jacuzzi. Wifi and computers in the lobby were unreliable.
They tried to overcharge us for the breakfast and were extremely unfriendly when I asked for the correction.
Clean rooms Had to pay for parking, use of swimming pool towels, and the restaurant was not open during advertised hours. The reception staff knew very little about the surrounding area and the common tourist sites. When most businesses were closed on Sunday, the hotel made no concessions for this i.e., keeping the restaurants open longer or restaurants not open at all.
The room was always clean and the cleaning staff were very pleasant and always friendly. The hotel itself was very nice also. The only thing is the parking, I dint feel that guest should have to pay for hotel parking it should be included.
Friendly staff, very clean, good rooms. A swimming pool is missing and the location would be better if it was closer to downtown.
The staff was very friendly
It was very easy to check in and out and the staff were very helpful. The breakfast was very good value
Free of charge Bicycle service.
This hotel is in a very good location in Ponta Delgada and very comfortable for a city stay.
The location is very good, looking at the atlantic sea, very modern
Excellent location, very nice buffet breakfast, cleanliness of the entrie hotel, and the spa service. I was in need of a massage in which the spa service took me in quickly, I was very grateful. Beds were very hard.
The staff was very efficient and pleasant.
good selection of food on the breakfast buffet.The reception desk staff are also very helpful in giving info about the place. The room we got was very small and had a small window with just a street view.
I liked that the hotel was located in the city The beds were very uncomfortable.
The Lince is a good hotel all around.Good location,service,staffand very good food,I would go back anytime ( I will stay there again next time I go to St Miguel).
Food quality is based around quantity rather than quality. When we arrived at 0030 in the morning (flight from uk arrives 23.45 at airport) we were told we had no room and were being changed to another hotel for one night - all went well (the other hortel was good) but it meant another taxi ride and bed at 0300 rather than 0100 after a longggg day - I am told that this is not an unusual occurence for the Lincs Azores
We stayed at this hotel 6 years ago when it was a Holiday Inn and were pleased to see that there is no obvious deterioration since then; the hotel has obviously been very well maintained. The desk staff spoke excellent English and were very helpful and friendly.
Polite and helpful staff; clean rooms; convenient parking. Nothing
The staff were very nice and the hotel has a good location. We had to ask to have our soap/shampoo refilled. The pool area is a bit shabby.
-Very nice rooms. -Good view over the ocean. -Only at 5/10 minutes of the city center. -Nice staff and helpful. -Some of the hotel services don't work during the low season.
Very helpful staff that could help much with knowledges of interesting places in the iceland Not very comfortable internet room
The room was OK, nice bath room, new furniture, large underground private parking garage (keeps the car cool!), 20 - 30 minutes' walk to the city center, bath room very clean, location OK Please clean up the stairs outside and remove the dust under the bed. Advice to the staff: smile please!!! A nice "hello" is enough! The swimming pool area / wellness is too small and not attractive. The hotel feels more like a "business hotel"
Hotel is close to the city centre. We were offered a room with sea view, as requested. Hotel wasn't crowded. Staff was competent and discreet. Breakfast could have been better. Butter should be chilled but wasn't so if you arrived close to the end of the breakfast period it was unedible.
The view from our room was spectacular room decor was dated, bar staff was not very social and not always there to serve
Very central and close to all amenities the town can offer. Good value, very friendly and helpful staff. Good choice.
Fantastically helpful staff at reception, room attendants etc. and a great location that more then compensates for the lack of seaview.
very poor quality/price relationship
Really central, near everything: monuments, parking possible in the street above, municipal market one street away, shopping center 50 ft away, restaurants all over the surroundings! A very nice hotel where to stay and from where, simply walking, you can reach everything to satisfy your needs, from lunch or dinner or shopping or parking, visiting museums or going to the theater (2 streets above). Fantastic staff, helpful and very efficient and nice breakfast (buffet). Enormous room, very clean and quiet! Internet was not available (pc was not working); breakfast could have more regional choices (local cheeses and pineapples could make it even better!); no spa, no sauna, no pool which is somewhat usual on this sort of hotels (4 stars)
The position and the quiet; the kindness of the staff
Nice experience. Great location, quiet and decent room. Very helpful people.
We liked the size and character of the hotel. The location was excellent for visiting the town.
Really , i like it very much it wasn´t my first time there that´s why i choose it again , i was happy with all people they are nice and friendly .
walking distance to many places
We liked the restaurant and the relaxed atmosphere.The hotel was clean and was very organized.
Everything was good: the rooms, staff, restaurant, location. The price also was very good.
The "Alcides" is a simple hotel run by very kind and generous people. It is conveniently located in the VERY center of the city. Rooms are modestly furnished, but clean and comfortable. Breakfasts served in the restaurant downstairs offer many choices (even fresh OJ!) Did I mentioned kind, generous, helpful service?
Friendly and helpful staff. Good TV in the lounge area. Relaxed atmosphere. My room was cool and quiet. The shower wored well.
perfect price/quality, we were very happy with our choice. Although the hotel and rooms are old, they are perfectly maintained: everything works as it should. All the rooms have airco, and there is free internet service in the lounge. It's like staying at grandma's house, with all the comforts of a modern hotel.
friendly bilingual staff environmental policy
The reception staff was pleasant and most accommodating. Location - not a pedestrian friendly part of the city. West of central square was much more pedestrian accommodating - wider sidewalks, pedestrian only streets, parks and sidewalk cafes - less dangerous for walking.
swimming pool and spa the breakfast was not so good and it was to expensive
- Compared to other hotels in the city, the pool area was fairly large and there was enough space was sunbathing - Furniture arrangement in the hotel room was not practical
the pool was great, and the staff very helpful. The hotel location is very good, near the town center and the new "portas do mar".
If you need a family Hotel, choose this one. The hotel is very comfortable with friendly staff. In addition, the hotel is very clean. (Even in scandinavian standardt;-) The sidewalks are very narrow in this side of town - thats not Hotels mistake, I assume.
Nice rooms and overall decoration. Clean. Breakfast could be included in price. You might have more interesting options in the cafes of the surroundings. Rooms at the first floor might have a view to a wall/small garden instead of the picture on booking site.Pool operating hours could be longer.
OK for an overnight stop. Convenient for city centre. Clean. Outdated decor. Small, dark & gloomy room.
The employees are friendly and professional. We've stayed at pricier hotels but if you really want a feel for the island and the people who live there you should stay at a hotel like this. The breakfast in the morning consists or juice, coffee, rolls (lots of rolls), cheese, meat and yogurt. If you want decaf coffee, you'd better learn how to ask for it in Portuguese or you may end up with a cup the size of an eyewash cup with expresso. Easy access on a oneway road and walking distance to Ponta Delgada's downtown. It gets noisy from about 11PM-2AM. There is a bakery next door that attracts college kids and people leaving the many bars in town. If you get a room on the back side of the hotel, the noise probably won't bother you.
clean, nice basic rooms in a busy street, close to the city center, with elevator, breakfast was continental, nice fruitsalad
location, staff no shampoo in baths
Our room was on the third floor, so our balcony had a great view over the building across the street, as well as of the street below. Also the pressure of the shower was incredible! The hotel is exceptionally clean, partially due to the lack of sound absorbing carpet. Our room was near the stairwell/ elevator so we probably did hear more noise than other guests might have.
The staff was very kindly and happy. The room was also good. Air-condition would be nice.
staff was very nice and accomodating to change room type. It's a bit old, but it's clean and for the price, it's very good. the free parking in the backyard is a plus. breakfast is varied. Hotel is a bit old, and the pillows weren't the most comfortable. but these are minor issues.
location to the town - the staff were very helpful n/a
proximity to the center and price. Helpful staff. The hotel was tired appearance. and the rooms were very small.
Central location, helpful staff, nice breakfast buffet not applicable - everything was satisfactory
I found the staff very friendly and helpful. As this was my first time to Portugal I was nervous about the language. Staff where very fluent in English which was helpful to me. Food was very good. Had to go to the bar for ice. There should be an ice bucket in each room and a ice machine on each floor.
Buffet's were good
Smart and clean hotel with good food/drink availability plus a nice pool area. Modern card locks on doors and handy vending machines on floors plus free internet access.
Very clean. Nice rooms. Nice view. Quiet clientel (no banging doors, shouting etc) . Good central location. Very helpful staff.
poor breakfast buffet same every day
The hotel staff, sound insulation of the rooms is very poor, breakfast is not worthy of a 3-star hotel.
The location... close to shopping, restaurants, entertainment etc. It's a very comfortable and clean hotel. Staff are very friendly. The buffet breakfast was great.
the staff we had contact with tried to please the maids looking after the rooms did a good job it was easy to see why it was a 3 star and not a 5 star just small little things like the plug in the sink didnt work properly the furnichure was chiped the remote for the telly was cracked and hard to use breakfast tables did not have clean table cloths on each day orange juice was not fresh certain types of bread were in short supply room service was only available 11am to 11pm
Very short stay. Normal hotel.