That when I showed interest in moving to 1st class not much was done to convince me of the value of 1st I was given a price and nothing else as said about. I would have loved a discussion and some negotiation on the price.
Delayed boarding without explanation. Dinner on 1015 flight not necessary, a snack & beveridges and later a muffin & juice before landing would be better. Told at ticket counter bag was fine as carryon, and had bag taken at door to plane, very unsettling as a carryon has meds, stuff to do on flight, travel documents, all the stuff you can't live workout, etc. Saw PLENTY of bags of same size allowed on, and there were overhead bins totally empty.
Flight was delayed over 2 hours. They don't announce anything on the speaker to keep you informed so we almost missed the flight altogether
The vouchers they gave us for our wait weren't offered until just before boarding so we spent cash and never used the vouchers.
The boarding area staff were extremely helpful and immediately got me on an SAS flight to Heathrow to connect to a United Airlines flight to SFO. They also rushed my suitcase directly through to United.
That I didn't get a chance to actually fly on AirBerlin!
Nice crew, food was good. 2.5 hour flight, so entertainment is not valid for this review.
However, the boarding was absolutely atrocious. They had two Dutch attendants dealing with a fully booked Airbus flight. I arrived at 11 AM and did not get to the front of the line until 1 PM. They actually had to take off later, as in, push the flight later, because of their inability to bring someone else to the check-in counter to help with boarding. For the Dutch and their famous understanding of efficiency and staying ahead of the curve, this was both frustrating and not understandable. Not really TAP's fault...
Even though TXL is a small airport, it is complicated to maneuver. My connection was in the same teriminal and only two gates away, but I had to exit the gate, find a departure information board at the entrance to the airport (because there was none inside of security and had not recieved any information about a gate change via email or SMS) and then enter through security again. This was a much more complicated process than it should have been to move only two gates downward for my connection.
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