That when I showed interest in moving to 1st class not much was done to convince me of the value of 1st I was given a price and nothing else as said about. I would have loved a discussion and some negotiation on the price.
Delayed boarding without explanation. Dinner on 1015 flight not necessary, a snack & beveridges and later a muffin & juice before landing would be better. Told at ticket counter bag was fine as carryon, and had bag taken at door to plane, very unsettling as a carryon has meds, stuff to do on flight, travel documents, all the stuff you can't live workout, etc. Saw PLENTY of bags of same size allowed on, and there were overhead bins totally empty.
Nice crew, food was good. 2.5 hour flight, so entertainment is not valid for this review.
However, the boarding was absolutely atrocious. They had two Dutch attendants dealing with a fully booked Airbus flight. I arrived at 11 AM and did not get to the front of the line until 1 PM. They actually had to take off later, as in, push the flight later, because of their inability to bring someone else to the check-in counter to help with boarding. For the Dutch and their famous understanding of efficiency and staying ahead of the curve, this was both frustrating and not understandable. Not really TAP's fault...
Old plane. Floor lighting was duct tapped down... Very surprised to see.
Nice that food was provided on a short flight but bread was ice cold and hard.
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