That when I showed interest in moving to 1st class not much was done to convince me of the value of 1st I was given a price and nothing else as said about. I would have loved a discussion and some negotiation on the price.
Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so.
Flight was delayed over 2 hours. They don't announce anything on the speaker to keep you informed so we almost missed the flight altogether
The vouchers they gave us for our wait weren't offered until just before boarding so we spent cash and never used the vouchers.
The a330 was nice, seats had a good incline and cabin crew was very accommodating and friendly to me.
In flight entertainment didn't work at all
Food was bland, but somewhat on par with American carriers (low bar). But the ticket was pretty cheap.
Very cold
well im not an expert but , my flight was 2.5 h late , i understand thinks happen , but i believe is solution on that . On my job if im late my costumers dont coming back ( it is just how to control the time ) If we not can control the hours on the flights how we can control airplanes in the air ????!!!!!!!!!!
Carlos Cristovao
The boarding area staff were extremely helpful and immediately got me on an SAS flight to Heathrow to connect to a United Airlines flight to SFO. They also rushed my suitcase directly through to United.
That I didn't get a chance to actually fly on AirBerlin!
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