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good breakfast, helpful staff, clean rooms, etc. please note my address is: ashton keynes not keyners
The location of hotel is so convenienet for the city tour and shopping. Also the garage facility is important for this city center although you have to pay it. The room we stayed is larger than our expectation of a 3 star hotel: It is difficult to find the hotel if you drive to, altohugh it is so close the center. It is better to recommend parking at a park next to Arena, and finding hotel to get a description of route as we did at the end.
the comfortable room, bathroom cleanliness. on the first floor, you hear the street noise too much.
The Hotel's location is perfect for site seeing within the city on foot, shopping and is close to several great restaurants.
we liked the location particularly,and the breakfast was also very good. our room was small but we had been told this on booking and as we were only there for a weekend it really didn't matter.
location, staff helped us find restaurants and could not do enough for us
Hotel very close to Ampitheatre and restaurants. Secure parking. Difficult to find, even my top of the line GPS couldn't do it. Had to enlist the services of a local on his bicyle, everything else good.
Excellent location Very small room
Verona is a fun place to walk around from this centrally located hotel. We had the large corner suite on floor 1 above the very cool bookshop. The decor could possibly do with a refresh. Initially our room was very hot and the heater controls seemed to be broken but we were able to open the large windows and soak in some of the surrounding bustle. The staff are efficient but not very warm. Free internet access is good, the breakfast is average. The hotel is obviously in an old building and the decor could do with a refresh but still keeping true to current old world charm
The rooms were exceptionally well decorated with all possible comforts. It was quiet an relaxing and extremely beautiful the atmosphere was captivating and classy, the staff proficient, efficient and unobtrusive. I didn't like the view. The room was surrounded by construction works and this really spoiled the beauty.
Perfect location good rooms
The reception and dining room staff were courteous and helpful. We only stayed for two nights but were made to feel very welcome.
I liked most the location, the helpful staff, and the quiet room.
The personell was excellent, very important. Cleanliness good. Location for shopping excellent No
Great position close to all sites and shops of Verona. Very attentive friendly staff. Lovely bar and lounge areas Lack of natural light
classy accomodations and very friendly and helpful staff as well as excellent breakfasts
Everyone was kind and helpful. I arrived early and they kept my luggage so that I could explore the city while my room was getting ready. They also offered for me to enjoy breakfast and a cafe even though I had not stayed there the night before. Lovely place and great location. It's on a main street, but the room was quiet. As a female solo traveler, I felt safe and content. Plus Verona is a beautiful city to explore. I also took a train for the day to Lago de Gardo 20 minutes away. Beautiful as well.
Beautiful hotel in the heart of old town Verona. Rooms were luxiourious; breakfast items varied and plentiful Not a single complaint
location, bathroom and breakfast difficult parking
n/a No Air conditioning,extremely uncomfortable because of this.No food available on arrival in the afternoon.Would you like some toast sir!!! 5 Star hotel,definately not,needs new A/C UNIT fitting which works whether the weather outside is warm or not!!!!
The hotel staff were very polite. I have asked for a smoking room and I got a non-smoking room.
The hotel has a super location and the staff were very helpful.
Impressive entrance and main lobby, one of a kind. Not appropriate breakfast room/feels really average to have breakfast there.... brakfast, small room
Beautiful hotel, excellent location, BUT lacks atmosphere due to it being so empty whilst there. I don't know the reason for this, but I wanted to eat in the great setting for a restaurant, but didn't see 1 person use it in the time we were there. The empty restaurant!
A 5 star hotel in the city center! Beautiful old palace!
Location and service. Rooms need a face lift..... but service made up for it.
We stayed at the hotel for three nights with our two small children. The staff were very pleasant and provided anything required to make our stay comfortable. The food was good and the rooms exceptionally comfortable. we would recommend the hotel for a most enjoyable stay in beautiful Verona.
Staff very welcoming, friendly and helpful and they all spoke English! The food was great in the hotel and it was situated close to all the sights and shopping. Our room was excellent with beautiful furnishings and they gave us complimentary champagne and fruit for our anniversary! Would thoroughly recommend this hotel.
This hotel was all we hoped for - luxurious, in a perfect location, with attentive and helpful staff. The breakfast in the room was excellent. We would love to stay again.
The friendliness of the staff. No iron, no bottle of wine, flowers etc on arrival as stated in the literature. Air con did not work very well. The fact that Booking.com had not informed the hotel operator of our arrival.
The staff was very kind and the locations is very central.
Courtesy of staff, nice room, great location Lack of any common facilities (understandable given size of hotel)
The helpful receptionist. Excellent central position with lively street view. Attractive furnishings and comfortable room. over complicated touch pad lighting system and room safe locking system.
Really unusual location right in the heart of Verona with the entrance in the corner of the courtyard of the Casa di Giulietta (Juliet's house). If you arrive in the daytime, you will need to fight through the crowd taking pictures of the famous balcony. Once inside, it is a haven of peace and calm. Beautifully appointed and with a wonderfully attentive staff. It's expensive but a great treat in the very heart of Verona.
very good location if you wish to explore the city by foot, spaciouse and comfortable rooms and ofcourse, the main reason, the unique and atractive location within the Romeo and Juliet court yard with all the visitors as the constant background for the price, a little upgrade to the amenities would be welcomed: an English channel on TV, upgrade to the breakfast, etc.
Lovely rooms, excellent beds and bed linens perfect in town location, fantastic helpful staff. in room breakfast was a treat - they garaged our car in a close by secure garage . we very much enjoyed our stay. my kind of hotel. The zero cancellation refund policy is too restrictive and frankly unrealistic.
The staff went out of their way to help me with every demand or question I had
Staff was wonderful room perfect location unbeatable. We loved our stay.
Lovely hotel in a great location, not far from train station and main attractions. The hotel is decorated with beautiful artwork, including sculptures and paintings and has a lovely outdoor courtyard. Rooms were very clean. Looking forward to returning one day.
friendly staff, well appointed if smallish rooms, very convenient garage, nice breakfast, close to historical center; small rooms, wireless internet has clunky setup + was out of order the 3 days we were there.
The location was good for a first time visitor to Verona. All staff were courteous and no request or question was an issue for them. One minor issue I experienced was wi fi in my room. I was able to use at the reception area however could not connect from the room.
Location, breakfast... Rooms a bit too simple and small for a four star property.
Poor breakfast. Awful breakfast room.
Close to the opera etc. no
It's laying favourable and the city center is not so far with every spot.The staff is helpful and the room was confortable and big.Every day was hidden some candy in the bed. We had to left there in the parking place in a building the car key,in order to the workers can do able drive criss-cross in the parking place depended upon who has need his car.The cars were open and the keys were on the windscreen.
In the City
Great hotel! This was the second time we stayed at the Grand! The location is good, just a few minutes from the old town ( actually from the Arena, because you are in the old town, the hotel being situated just after you pass the Porta Nouva gate), the staff is really helpful and nice! The breakfast is super, taking into consideration that you are in Italy. The only thing i cand think of being not great is that the wi-fi connection had , from time to time, some problems..it didn't work properly every time you logged in.
the hotel had a nice area to sit outside breakfast room in basement
It was really a four star hotel. So many times, even though rated as four stars, I have been disappointed in the past. This was a great pleasure to have a hotel that lived up to its price and quality as an excellent hotel. The location was also good and close to places that could be walked to. A real pleasure. Thank you. Having to pay for internet service and not having it included in the price of the hotel.
The location is excellent and the decor and facilities are extremely tasteful. The rooms have originality and character. The shower was difficult to use without having water all over the floor. The bed-side reading lights were unsatisfactory.
Great boutique hotel in city center of Verona. Service and staff very helpful and always have a big smile. Rooms are quiet, clean, and nicely furnished
I like the style of that hotel .It is an old charming hotel with stylish saloons and elegant rooms no
The location was absolutely perfect! Right in the center of the old town, with shops, restaurants and night life right outside the door. The staff was very friendly and eager to help out. Great stay - will defintely try to book again. Reaching downtown via car is a little tricky because of all the one way streets and pedestrian routes but worth it once you arrive at the destination.
The attention to detail at the hotel, in the training of the staff, in the desing of the cooman areas and sleeping rooms, and in the elegant breakfast are first rate. The front desk sent us to a highly over-done and over-priced restaurant, representing it as "simple, but good." In 20+ trips to Italy, this was probably the least simple restaurant I have been in, and it was horribly over-priced.
I really liked the hotel and will be going back there again. Very nice room/suite in probably the best location in Verona. Very helpful staff who were there when you needed them without being unduly solicitous. Room maintained to a very high standard. Good breakfasts. Couldn't tell from the info in the room or on the phone itself how to get room service but still managed to get early morning tea thanks to the really helpful staff.
This is a beautiful hotel. It is in the best location in Verona. The service was impeccable and the staff was superb.
very nice and wonderful hotel
The hotel was really very charming and very comfortable. A little of the street noise from the location but well worth it to be in the heart of the city. The staff was very friendly and helpful, especially thee waiters in the morning serving breakfast! We hope to be back to Hotel Gabbia D'Oro and will be recommending it to our friends. Can't think of anything we didn't like, wish we could have been there longer!
Excellent location, genuine and historical venue, great people, good quality-price relation If window opened at night it can be noisy
Central location. Great breakfast.
Almost next-door to the Arena and within easy walking distance to the train station. Room in the new hotel building (separate from the Reception building) was comfortable, clean and quiet. Staff was friendly and helpful. Would have appreciated a coffee/tea-maker in the room, but it's absence may be normal for 3-star hotels in Europe.
position was great could walk to everything. Breakfast was great.
The location was perfect. The hotel can not offer much of a comfort though if you are in Verona for a few days it is a very good option.
The modern and renovated suites wrapped in ancient buildings. The umbrellas. Wi-fi access is still with user and psw.
very good location:100 meters from the historical center and only 4 min by bus from the train station. the breakfast was continental, but rich and good quality.the room was not big but very nice and refurnished, the bathroom spacious and functional. Above all, the bed and the pillows were really nice and comfy. the price i paid at the time was ok, but i wouldn't pay the prices i see now.
Very good location in centre of Verona near main sites
The guys Jimmy and William from general services at the hotel area great! Very poor service at the reception. Reservation was not made properly and I had to be transferred to another hotel for 1 night. They have this "apartments"away from the hotel building that is not practical. Shuttle to take breakfast is ridiculous. I was not informed at the reservation.
Proximity to Arena and main tourist areas
The staff at reception spoke english and were helpful. Our room accommodated 4 people reasonably well for a European hotel and was comfortable.The breakfast was fresh and plentiful with a wide selection of drinks and food. The location was very close to the old town centre and thus tourist attractions were within walking distance. The hotel room had a great booklet that suggested suitable walking routes with historical information in several languages.
As a solo traveller and a female I did not like being placed in a room separate from the main hotel
very near the most interesting places
The location of this hotel is perfect for enjoying the historic center of Verona. The staff was very helpful.
The cleanliness of the room and bathroom. The friendly and professional service during breakfast. And a professional front desk team.
Very convenient location, comfortable, very good buffet breakfast by Italian standards. The rooms backing on to the laneway can get a lot of traffic noise.
Excellent location (a little difficult to find by car due to one way streets but on foot very close to everything), very large and nice room Despite prominent signs everywhere regarding smoking being prohibited in the hotel, when someone smoked a cigar in the corridor outside our room and the smoke penetrated our room, the hotel staff at the Reception Desk were rude, unsympathetic and uninterested. A room of much lower standard was offered but no discount forthcoming. The only other offer made was to upgrade to a suite at greater cost
the staff was very kind, the hotel was great, the room I stayed in was also great. The location of the hotel is ideal if you want to take a few walks in the old city. It was a bit expensive, but ok.
The vicinity of the center, cleanliness of our room, price of the hotel and the possibility of using private parking of the hotel
location is great, staff is very friendly and helpful -
location and helpful attentive staff
I came to the hotel early but could check in anyway. Not very helpful when I wanted to know the times for the flightbuses from the trainstation.
The location and services value for money. The room is narrow and small to keep the luggage. The room temperature wasn't working.. it was too warm during the winter time.. so I had to open the window for a fresh air.
the staff and location was perfect
Great breakfast, beautifully designed interiors. Great hotel!
Location and free bike hire Noisy, strangers wandered into our room, we were given a key to a room which already had a guest checked into it but luckily they weren't in. Man on reception was hopeless and when the room we were originally given was non smoking, it smelled like cigars had been smoked in there. He also kept answering the phone instead of dealing with the customers on reception.
The rooms were big and nice. The breakfast was also good and Internet was free of charge in entire of the hotek
The hotel was nice, in very good location. Nice staff. Free internet
very good service and value for money. location is the best in verona. room is ok. breakfast perfect. free secure valet parking!
Staff very helpful in location of places of interest. Liked map we were given.
It was very close to the city centre I did think that the room was dark. The shutters were partially closed and there were trees outside the window. A good lamp in the room would have been useful.
The proximity to the town centre, the stylish decor, the view from the balcony. room a little too small for three people.
Central location, very good for sights and shopping. Excellent buffet breakfast, very good service. Extremely clean, comfortable and quiet. Staff spoke very good English and very helpful. None
Excellent hotel. Everything was new and clean.Extremely well locted and the empoyees were very nice!!!
The Staff Nothing
The location in the historic centre of the city was very convenient. Although the hotel has no car parking which makes things difficult if you arrive by car, the staff are very helpful to arrange free permits and move your car in the public parking spaces immediately adjacent to the entrance or to arrange off site garaging for a fee. Our room's windows were eight feet from the floor and so there was no view out.
The cleanliness and location of the hotel and the comfortable room and shower. At times one could hear conversations next door.
The hotel was conveniently located, it was a nice size, it had good facilities including a gym and a spa, the rooms were modern and of a decent size, would be very happy to return. Nothing
helpfull staff breakfast facilitys poor , no room service,no fridge in room.
I visited the horse show in Verona with my grand daughter and we spent a wonderful evening in Hotel Antica Porta Leona, it is by far one of the best hotels I have stayed in for a long time (and I spend a lot of time in hotels around the world due to business), compliments to the owners and all the staff who were extremely helpful when my grand daughter left her teddy bear, which they kindly posted onto us, many thanks to them all. Nothing all wonderful
The staff and the location. My room on 1st floor seemed a bit dark.
Cosy and comfortable room. No safe in the room.
There was car parking available. It was located in the right place. Ridiculously bad value for money. Surly reception staff. Inefficient breakfast staff. At breakfast, first in gets fed, but later on - tough.
Proximity to town centre garage was not very good and the man who moved the cars around was not very competent
It was in a great location in town. We had walking access to the sites we wanted to see.
The location is strategic. The hotel staff are friendly and very helpful especially the man who was on am duty on the 23.10.2010. ( His shift was over at about 8.30pm ). Sorry I didn't get his name. Nothing
Lots of power points and good strategic lighting. Trouble had been taken by the staff regarding our query about an elevator. Actually it was one of the most convenient rooms we have ever had.
We appreciated the hospitality, friendliness and help that this hotel's staff provided us during our stay.
Excellent location; nice rooms; good breakfast
We found the staff consistently helpful and pleasant. The location is great, and we were very happy with the Europa. No
Location within walking distance of main town Very noisy at night in the streets below
The location is absolutely outstanding. You can site see and shop right out your door, and return to your hotel a few times a day with ease. The staff was so nice! My room was over the front entrance, and I could hear all the hotel guests coming home after later dinners/nights out. A bit too much noise, but I'm sure there are other rooms without this problem.
excellent location, near the main square but in a quiet street no tea and coffee making facilities in the room
The location of the hotel was excellent near the main tourist attractions and in the town centre. I was impressed by the hotel cleanliness. Nothing
The location of the hotel. Amazing bathrooms. Great design .Lovely shower with lots of room. Found the bedroom a bit small for three people. However we were only there for one night so the room was acceptable
The hotel staff very friendly and welcoming. The front desk staff could speak english which was helpful to a non-italian speaker, but were willing to help me learn some italian also. I was traveling alone, so I was happy about the safety of the area and that there was 24 front desk staff. The buffet breakfast was very good. Eggs, meat, cheese, bread, fruit, cereal, juices etc. The wifi internet worked in my room and a computer was available in the lobby for guest use.
Location, hotel staff No bar, rooms being renovated while I was there, noise from bathrooms above my room
The staff was very helpful and everything was excellent.
The location was perfect, just minutes away from the roman theater and close to shopping and restaurants.
The friendly and helpful staff
The location was ideal. A fairly quiet street just of the city centre.
Good location in the heart of town. They nickle and dimed the guests.
Excellent location, just a short stroll from Piazza Bra and the old town of Verona. Gorgeous decor, comfortable room. Modern, spotless bathroom. Small hotel with an intimate feel. Charming staff. Small bar with little atmosphere, though not really necessary as plenty of bars just outside.
convenient position to arena
Location and breakfast. Small and not great value.
The location is great to access several touristic areas. Although the locatios is good, the street where the hotel is located is not good.
There was a lovely selection for breakfast. The computer in the lobby for guests was a great convenient. The location of the hotel is close to main attractions. It was a hard to find at first.
Localization Difficult park car.
Situated 200 m from Piazza Bra, very convenient.
The room was comfortable. The location was great. The front desk staff was superlative.
Excellent location, breakfast and comfort. International standard
the location, staff and the hotel itself all contributed to the experience. no
The location is great! I walked to Juliet's balcony and the arena in less then10 minutes. Our room has stylishly decorated and spotless. The free breakfast had everything. You could have eggs done your way and fresh fruit, yogurt, muffins, etc. the place is perfect