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location, staff helped us find restaurants and could not do enough for us
Hotel very close to Ampitheatre and restaurants. Secure parking. Difficult to find, even my top of the line GPS couldn't do it. Had to enlist the services of a local on his bicyle, everything else good.
Excellent location Very small room
we liked the location particularly,and the breakfast was also very good. our room was small but we had been told this on booking and as we were only there for a weekend it really didn't matter.
The Hotel's location is perfect for site seeing within the city on foot, shopping and is close to several great restaurants.
The location of hotel is so convenienet for the city tour and shopping. Also the garage facility is important for this city center although you have to pay it. The room we stayed is larger than our expectation of a 3 star hotel: It is difficult to find the hotel if you drive to, altohugh it is so close the center. It is better to recommend parking at a park next to Arena, and finding hotel to get a description of route as we did at the end.
good breakfast, helpful staff, clean rooms, etc. please note my address is: ashton keynes not keyners
the comfortable room, bathroom cleanliness. on the first floor, you hear the street noise too much.
Beautiful hotel in the heart of old town Verona. Rooms were luxiourious; breakfast items varied and plentiful Not a single complaint
The rooms were exceptionally well decorated with all possible comforts. It was quiet an relaxing and extremely beautiful the atmosphere was captivating and classy, the staff proficient, efficient and unobtrusive. I didn't like the view. The room was surrounded by construction works and this really spoiled the beauty.
Everyone was kind and helpful. I arrived early and they kept my luggage so that I could explore the city while my room was getting ready. They also offered for me to enjoy breakfast and a cafe even though I had not stayed there the night before. Lovely place and great location. It's on a main street, but the room was quiet. As a female solo traveler, I felt safe and content. Plus Verona is a beautiful city to explore. I also took a train for the day to Lago de Gardo 20 minutes away. Beautiful as well.
I liked most the location, the helpful staff, and the quiet room.
location, bathroom and breakfast difficult parking
The personell was excellent, very important. Cleanliness good. Location for shopping excellent No
The reception and dining room staff were courteous and helpful. We only stayed for two nights but were made to feel very welcome.
Verona is a fun place to walk around from this centrally located hotel. We had the large corner suite on floor 1 above the very cool bookshop. The decor could possibly do with a refresh. Initially our room was very hot and the heater controls seemed to be broken but we were able to open the large windows and soak in some of the surrounding bustle. The staff are efficient but not very warm. Free internet access is good, the breakfast is average. The hotel is obviously in an old building and the decor could do with a refresh but still keeping true to current old world charm
Perfect location good rooms
classy accomodations and very friendly and helpful staff as well as excellent breakfasts
Great position close to all sites and shops of Verona. Very attentive friendly staff. Lovely bar and lounge areas Lack of natural light
n/a No Air conditioning,extremely uncomfortable because of this.No food available on arrival in the afternoon.Would you like some toast sir!!! 5 Star hotel,definately not,needs new A/C UNIT fitting which works whether the weather outside is warm or not!!!!
Impressive entrance and main lobby, one of a kind. Not appropriate breakfast room/feels really average to have breakfast there.... brakfast, small room
The hotel has a super location and the staff were very helpful.
The hotel staff were very polite. I have asked for a smoking room and I got a non-smoking room.
A 5 star hotel in the city center! Beautiful old palace!
Beautiful hotel, excellent location, BUT lacks atmosphere due to it being so empty whilst there. I don't know the reason for this, but I wanted to eat in the great setting for a restaurant, but didn't see 1 person use it in the time we were there. The empty restaurant!
Location and service. Rooms need a face lift..... but service made up for it.
We stayed at the hotel for three nights with our two small children. The staff were very pleasant and provided anything required to make our stay comfortable. The food was good and the rooms exceptionally comfortable. we would recommend the hotel for a most enjoyable stay in beautiful Verona.
Staff very welcoming, friendly and helpful and they all spoke English! The food was great in the hotel and it was situated close to all the sights and shopping. Our room was excellent with beautiful furnishings and they gave us complimentary champagne and fruit for our anniversary! Would thoroughly recommend this hotel.
very good location if you wish to explore the city by foot, spaciouse and comfortable rooms and ofcourse, the main reason, the unique and atractive location within the Romeo and Juliet court yard with all the visitors as the constant background for the price, a little upgrade to the amenities would be welcomed: an English channel on TV, upgrade to the breakfast, etc.
Really unusual location right in the heart of Verona with the entrance in the corner of the courtyard of the Casa di Giulietta (Juliet's house). If you arrive in the daytime, you will need to fight through the crowd taking pictures of the famous balcony. Once inside, it is a haven of peace and calm. Beautifully appointed and with a wonderfully attentive staff. It's expensive but a great treat in the very heart of Verona.
Staff was wonderful room perfect location unbeatable. We loved our stay.
The staff was very kind and the locations is very central.
The friendliness of the staff. No iron, no bottle of wine, flowers etc on arrival as stated in the literature. Air con did not work very well. The fact that Booking.com had not informed the hotel operator of our arrival.
The staff went out of their way to help me with every demand or question I had
This hotel was all we hoped for - luxurious, in a perfect location, with attentive and helpful staff. The breakfast in the room was excellent. We would love to stay again.
Courtesy of staff, nice room, great location Lack of any common facilities (understandable given size of hotel)
The helpful receptionist. Excellent central position with lively street view. Attractive furnishings and comfortable room. over complicated touch pad lighting system and room safe locking system.
Lovely rooms, excellent beds and bed linens perfect in town location, fantastic helpful staff. in room breakfast was a treat - they garaged our car in a close by secure garage . we very much enjoyed our stay. my kind of hotel. The zero cancellation refund policy is too restrictive and frankly unrealistic.
Close to the opera etc. no
It was really a four star hotel. So many times, even though rated as four stars, I have been disappointed in the past. This was a great pleasure to have a hotel that lived up to its price and quality as an excellent hotel. The location was also good and close to places that could be walked to. A real pleasure. Thank you. Having to pay for internet service and not having it included in the price of the hotel.
Location, breakfast... Rooms a bit too simple and small for a four star property.
Poor breakfast. Awful breakfast room.
It's laying favourable and the city center is not so far with every spot.The staff is helpful and the room was confortable and big.Every day was hidden some candy in the bed. We had to left there in the parking place in a building the car key,in order to the workers can do able drive criss-cross in the parking place depended upon who has need his car.The cars were open and the keys were on the windscreen.
Great hotel! This was the second time we stayed at the Grand! The location is good, just a few minutes from the old town ( actually from the Arena, because you are in the old town, the hotel being situated just after you pass the Porta Nouva gate), the staff is really helpful and nice! The breakfast is super, taking into consideration that you are in Italy. The only thing i cand think of being not great is that the wi-fi connection had , from time to time, some problems..it didn't work properly every time you logged in.
Lovely hotel in a great location, not far from train station and main attractions. The hotel is decorated with beautiful artwork, including sculptures and paintings and has a lovely outdoor courtyard. Rooms were very clean. Looking forward to returning one day.
friendly staff, well appointed if smallish rooms, very convenient garage, nice breakfast, close to historical center; small rooms, wireless internet has clunky setup + was out of order the 3 days we were there.
In the City
The location was good for a first time visitor to Verona. All staff were courteous and no request or question was an issue for them. One minor issue I experienced was wi fi in my room. I was able to use at the reception area however could not connect from the room.
the hotel had a nice area to sit outside breakfast room in basement
This is a beautiful hotel. It is in the best location in Verona. The service was impeccable and the staff was superb.
I really liked the hotel and will be going back there again. Very nice room/suite in probably the best location in Verona. Very helpful staff who were there when you needed them without being unduly solicitous. Room maintained to a very high standard. Good breakfasts. Couldn't tell from the info in the room or on the phone itself how to get room service but still managed to get early morning tea thanks to the really helpful staff.
The location is excellent and the decor and facilities are extremely tasteful. The rooms have originality and character. The shower was difficult to use without having water all over the floor. The bed-side reading lights were unsatisfactory.
Excellent location, genuine and historical venue, great people, good quality-price relation If window opened at night it can be noisy
I like the style of that hotel .It is an old charming hotel with stylish saloons and elegant rooms no
Great boutique hotel in city center of Verona. Service and staff very helpful and always have a big smile. Rooms are quiet, clean, and nicely furnished
The location was absolutely perfect! Right in the center of the old town, with shops, restaurants and night life right outside the door. The staff was very friendly and eager to help out. Great stay - will defintely try to book again. Reaching downtown via car is a little tricky because of all the one way streets and pedestrian routes but worth it once you arrive at the destination.
The hotel was really very charming and very comfortable. A little of the street noise from the location but well worth it to be in the heart of the city. The staff was very friendly and helpful, especially thee waiters in the morning serving breakfast! We hope to be back to Hotel Gabbia D'Oro and will be recommending it to our friends. Can't think of anything we didn't like, wish we could have been there longer!
The attention to detail at the hotel, in the training of the staff, in the desing of the cooman areas and sleeping rooms, and in the elegant breakfast are first rate. The front desk sent us to a highly over-done and over-priced restaurant, representing it as "simple, but good." In 20+ trips to Italy, this was probably the least simple restaurant I have been in, and it was horribly over-priced.
very nice and wonderful hotel
Excellent breakfast and the shuttle for Opera. It's rather far away from the centre.
Nothing This was the worst hotel that I have ever stayed in the hotel staff were so rude and would not help at all. The internet costs 3 euro an hour but it doesnt work and they still charge you after you have told them that it is not working. It is a horrible hotel no where near the city of Verona which is such a beautiful little city.
The staf hospitality was excellent none
Rude reception, not user friendly or welcoming in any way.
Very attentive, friendly staff. We were greeted with a smile and nothing seemed to be a problem. Room was spacious and spotless. Breakfast buffet was plentiful and had a variety of food and drinks to suit most people, which helped create with the stamina needed for a busy sight seeing day. Prior to booking, we knew that the hotel was slightly outside the city wall. This didn't present a problem for us as we enjoyed the 10/15 minute walk into the centre, despite the busy main road. The shuttle bus laid on by the hotel during the opera season certainly helped overcome this in the evening. The small charge was perfectly reasonable. If we stayed there again, we would make more use of the bikes that were available to hire.
Very clean room, good breakfast, not very far from railway station (10-15min by foot) was hot in the room, noisy a little if open window
Good location, close to the old town. Very comfortable and quiet No restaurant !
breadfast and good ventolation of room and easy to get to the center of Verona
cleanlines of our room services very poor, breakfast- buffet very basic, bad for commuting with the town center.
Good price, free parking, supermarket. Good location for day trips to Verona, Venice, Garda, etc. Rooms are too smal, a bit dusty, old fashioned. But for this price is ok deal.
Driving directions given on the website were not clear and we got lost. Reception staff was not very helpful.
The desk man was pretty helpful and did speak some English the info on the website was not updated- there was no free internet and no television station in English
convienient for city centre, easy access from motorway.
Good, clean hotel. About 30 minutes by public transport from the historic centre of Verona.
THe hotel clearly charged rates relevant to the surrounding events, ie the verona stone show and the rate paid did not reflect what I feel I should have received The hotel was not inviting and is in need of a make over, again felt it was exceptional over priced for the facilities on offer
Positive, helpful, attitude of staff. Dining/ eating generally was good. Lifts are too small (and somewhat idiosyncratic) when with a couple of suitcases. Could the hotel consider setting up a minibus service into the old town/amphitheatre?
cleanliness on 10/5/2008 there was no electricity until 9pm; buses to the city centre only ran once an hour (due to weekend/holiday) and the service ceased at 8pm so i had to take a taxi back to the hotel twice (sat+sun)
The hotel restaurant served good food. The staff that work at the reception were particularly rude and unhelpful, put simply, no customer relations skills.
staffs are friendly 4 stars hotel without a TV........
The staff at reception spoke english and were helpful. Our room accommodated 4 people reasonably well for a European hotel and was comfortable.The breakfast was fresh and plentiful with a wide selection of drinks and food. The location was very close to the old town centre and thus tourist attractions were within walking distance. The hotel room had a great booklet that suggested suitable walking routes with historical information in several languages.
Almost next-door to the Arena and within easy walking distance to the train station. Room in the new hotel building (separate from the Reception building) was comfortable, clean and quiet. Staff was friendly and helpful. Would have appreciated a coffee/tea-maker in the room, but it's absence may be normal for 3-star hotels in Europe.
very good location:100 meters from the historical center and only 4 min by bus from the train station. the breakfast was continental, but rich and good quality.the room was not big but very nice and refurnished, the bathroom spacious and functional. Above all, the bed and the pillows were really nice and comfy. the price i paid at the time was ok, but i wouldn't pay the prices i see now.
The modern and renovated suites wrapped in ancient buildings. The umbrellas. Wi-fi access is still with user and psw.
Central location. Great breakfast.
position was great could walk to everything. Breakfast was great.
Proximity to Arena and main tourist areas
The guys Jimmy and William from general services at the hotel area great! Very poor service at the reception. Reservation was not made properly and I had to be transferred to another hotel for 1 night. They have this "apartments"away from the hotel building that is not practical. Shuttle to take breakfast is ridiculous. I was not informed at the reservation.
As a solo traveller and a female I did not like being placed in a room separate from the main hotel
Very good location in centre of Verona near main sites
The location was perfect. The hotel can not offer much of a comfort though if you are in Verona for a few days it is a very good option.
location is great, staff is very friendly and helpful -
The cleanliness of the room and bathroom. The friendly and professional service during breakfast. And a professional front desk team.
very near the most interesting places
The location of this hotel is perfect for enjoying the historic center of Verona. The staff was very helpful.
Excellent location (a little difficult to find by car due to one way streets but on foot very close to everything), very large and nice room Despite prominent signs everywhere regarding smoking being prohibited in the hotel, when someone smoked a cigar in the corridor outside our room and the smoke penetrated our room, the hotel staff at the Reception Desk were rude, unsympathetic and uninterested. A room of much lower standard was offered but no discount forthcoming. The only other offer made was to upgrade to a suite at greater cost
I came to the hotel early but could check in anyway. Not very helpful when I wanted to know the times for the flightbuses from the trainstation.
The vicinity of the center, cleanliness of our room, price of the hotel and the possibility of using private parking of the hotel
Very convenient location, comfortable, very good buffet breakfast by Italian standards. The rooms backing on to the laneway can get a lot of traffic noise.
location and helpful attentive staff
the staff was very kind, the hotel was great, the room I stayed in was also great. The location of the hotel is ideal if you want to take a few walks in the old city. It was a bit expensive, but ok.
It was very close to the city centre I did think that the room was dark. The shutters were partially closed and there were trees outside the window. A good lamp in the room would have been useful.
The proximity to the town centre, the stylish decor, the view from the balcony. room a little too small for three people.
The location and services value for money. The room is narrow and small to keep the luggage. The room temperature wasn't working.. it was too warm during the winter time.. so I had to open the window for a fresh air.
Great breakfast, beautifully designed interiors. Great hotel!
Location and free bike hire Noisy, strangers wandered into our room, we were given a key to a room which already had a guest checked into it but luckily they weren't in. Man on reception was hopeless and when the room we were originally given was non smoking, it smelled like cigars had been smoked in there. He also kept answering the phone instead of dealing with the customers on reception.
Staff very helpful in location of places of interest. Liked map we were given.
The hotel was nice, in very good location. Nice staff. Free internet
The rooms were big and nice. The breakfast was also good and Internet was free of charge in entire of the hotek
the staff and location was perfect
very good service and value for money. location is the best in verona. room is ok. breakfast perfect. free secure valet parking!
Staff was helpful,breakfast was good & location was good. limited internet access should be offered.
large room, modern comfort, great TV, quiet and first rate breakfast. Outside the city wall, but that makes it easier to access. hotel can be a little hard to find, even though it's on a main street.
The breakfast that was included was excellent. The shower was too small even with all the upgraded features it had.
Nice hotel. Good location. Close to the center and rail station. The price.
Location and Jacuzzi Breakfast staff were slow and in attentive - didn't seem to be able to cope with a busy restaurant
There were some very nice touches.....the welcome drink, the chocolates in the room, the slippers and the free internet. The breakfast buffet was very nice with a variety of fresh foods and breads. The staff were all very friendly and helpful. We arrived in Verona by train and the hotel is located close to the train station, which made dragging our luggage around much less of a burden. The temperature control in the room did not seem to work very well, so we opened our window for fresh air. Our room looked over the main street (Corso Porto Nuovo) so there was a bit of street noise at night, but it was not too loud, and did not disturb us once we were asleep.
The hotel has a perfect location close to the city center without being in the loudy area You can hear the noise of the people on the neighbor rooms
The room facilites, and the cleaniness no
Great Location - a little hard to find. Nice lobby and breakfast Room was very basic - but clean
Good service by helpful and accommodating staff and this compensates for simple room and the fact that internet has to be paid for (in my case it didn't work even I wanted to pay). Good breakfast. Internet should be free....and no good as I failed to connect
I liked most things- it was very enjoyable. And the breakfast was excellent. More info in the room about things to do in Verona
Location and breakfast
good location, very comfortable accommodation and very helpful staff N/A
Good location, price and staff. Excellent breakfast and wi-fi service. Decor a little dated and teutonic. Lacking atmosphere for a long term stay, but excellent business and city trip choice
I enjoyed the friendly and understanding staff, who, despite my lack of knowledge of the Italian language, were able to help me in English. Breakfast was great too.
The hotel was very welcoming, clean and comfortable. Breakfast was also excellent with a good choice. Absolutely spot on location.
Main attractions are within walking distance from the hotel yet still away from the hustle and bustle of the main center. The main train station, Verona Porta Nuova, is approximately a 15 minute walk from the hotel as well. Rooms are well insulated from outside noise. The elevators when in use make a roaring sound which can be bothersome if your room is near them. I requested a room change which the staff helpfully accomodated.
Had a very pleasant stay; very close to city center, piazza bra and arena Only thing we didn't like was not being able to have air conditioning; my wife and I both have a medical condition where our body temperature sometimes fluctuates. room was very, very hot when we first entered it. what helped to counter not having air conditioning when we needed it was being able to open the big window in the room. had a room towards the back of hotel, and noise level wasn't bad.
The maintenance staff of the hotel is very polite, all the engineering equipment is modern and quite good. Very clean and nice rooms. A little bit trivial breakfast (I was having almost the same at 3* hotels).
The pictures and the hotel name (Palace) did not reflect the hotel as it was not a palace lots of road no restaurant
The hotel had a private parking place, which was very good for us, as we didn't want to park our car in the open streets. Also, it was very clean and the rooms looked very nice in terms of design. By car it is easy to get to verona from the hotel, so the location of the hotel is ok. The hotel was very noisy, not only in the morning hours, but also at nights, we could hear loud and clear through the walls everything the other quests were saying in the room next door. After a 9-hour drive, that could be very unpleasant. The fact that it also didn't have a free WiFi was important, because it is a 4 Star Hotel, and not quite in the center of the town, and it could use something to attract clients. But the worst thing was that the directions given by Google Maps were off, and we spend 2 hours driving in the same neighbourhood trying to find the hotel. If you don't have a gps, it is very hard to find, not even the locals know were it is.
No restaurant in the hotel or near open after 22:00
Welcoming and very helpful staff! Beautiful facility from the lobby (with couches and grand piano) to tiled showers and spacious rooms. Room was clean and comfortable with all the amenities. Best breakfast we had on our entire European tour. Easy walking distance to all the sites in Verona. We wish we had more nights here!
the cleanliness of the hotel and the size of the bedrooms. parking was also free
Good parking possibility, convenient location for business, 20 min on foot to city center
The bread at breakfast was some of the worst I have ever had. Night reception staff Hotel decoration bad taste, presumptuous Hotel bar closing at 21.30 when there is nothing near the hotel
Good location, very nice hotel with comfortable room. Free of charge apple in the lobby :)
cosy a bit far from centre
Location 25-30 min walk to the center. Free parking next to hotel. Close to the store. Friendly and helpful sruff. A pan in kitchen could be better. No kettle! One day did not work a WiFi.
Looks much better on pictures than in reality.
Lundry machine available in room. Not a good place to stay for travelers it looks like a dorm for students no services what so ever. No internet in rooms tv is so small and no channels so to sum it all keep out if you are not a student.
Ample parking, short distance to the city and good view of the city in some rooms.
The one bedroom apartment was in the middle of the city and would have slept 5. Perfedt location, 10 minutes walk from the central station. It was large, light and nicely furnished with a large well equiped kitchen. The main market was only 10 minutes walk. The breakfast was perfect at Gilli's. No wifi in the apartment, we had to go to the office to use the wifi.
Lots of storage space and a good sized room, plus the availability of a washing machine. Lift only takes one order at once so can take a while for it to arrive. Would have been useful to have some basic cleaning supplies (for kitchen) provided.
Good, quiet location and near train station and bus stop. Internet was a disaster - was not able to connect for our entire stay!
Very good expericence. Staff was great. Location was okay. parking was available.
spacious rooms, parking area No washing machine in bathroom as stated on website, wifi doesn't work in apartment
Location, value for money, parking, cleanliness Restaurant
Unfortunately it was not me who stayed in your hotelI. I'm a manager of a travel agency but from the words of my tourists the stuff was very kind, the room was clean and comfortable. The main reason for choosing this hotel for their stay was it's location. It is very comfortable because of the train station not far from the hotel. They also liked the territory around the hotel and so on and so forth. Thank you very much for wonderful time that our tourists spent in your hotel! I'll recommend Novo Hotel Rossi to my friends and clients. I hope to come to your hotel too!
near the train station Far from the turistic atractions
Excellent welcome and service at the reception desk. Good shower. breakfast good staff helpful.
The hotel was totally efficient and clean and functional The location is good in that it is close to the station, but it is also in a dull part of town and a bit remote from the main features of Verona. If you are on business then it may suit, but as tourists from Australia we would choose something closer to the river or main centre, although further from the station.
Perfect for train travellers.Friendly staff,good breakfast,calm area. Everything is aligned with expectations.
Good Breaskfast, friendly staff No-smoking rooms have a strong smell of cigarette. The shower is really bad. A bit far from city center, there aren`t restaurants around. Next time I will prefer stay near city center.
It is a competently ran airport hotel, only it is near the train station not the airport. The room is clean and tidy, and it is very wide. The bathroom is clean as well. The room all the needed amenities, like a mini-bar and a safe, and the hotel even has a pay-per-view TV. The hotel is a 5 minutes walk from the train station, and it they there is parking spaces for guests who are driving. Wi-Fi is not free and it's on the more expensive side. The hotel is near the station, but it is far away from the city center, so you would have to walk about 2 km or take a bus or taxi to get there.
Great location close to rail station, clean rooms, good value, sky tv - would recommend for a reasonable priced place to stay and do a city visit from thinner walls meant you could hear through them a little too much
Confortable room. Very attentive personnel. Good Breakfast buffet.
The setting and atmosphere. The wine is terribly expensive and there is no swimming pool.
I visited the horse show in Verona with my grand daughter and we spent a wonderful evening in Hotel Antica Porta Leona, it is by far one of the best hotels I have stayed in for a long time (and I spend a lot of time in hotels around the world due to business), compliments to the owners and all the staff who were extremely helpful when my grand daughter left her teddy bear, which they kindly posted onto us, many thanks to them all. Nothing all wonderful
The location in the historic centre of the city was very convenient. Although the hotel has no car parking which makes things difficult if you arrive by car, the staff are very helpful to arrange free permits and move your car in the public parking spaces immediately adjacent to the entrance or to arrange off site garaging for a fee. Our room's windows were eight feet from the floor and so there was no view out.
Cosy and comfortable room. No safe in the room.
helpfull staff breakfast facilitys poor , no room service,no fridge in room.
The cleanliness and location of the hotel and the comfortable room and shower. At times one could hear conversations next door.
Excellent hotel. Everything was new and clean.Extremely well locted and the empoyees were very nice!!!
Central location, very good for sights and shopping. Excellent buffet breakfast, very good service. Extremely clean, comfortable and quiet. Staff spoke very good English and very helpful. None
The Staff Nothing
The staff and the location. My room on 1st floor seemed a bit dark.
The hotel was conveniently located, it was a nice size, it had good facilities including a gym and a spa, the rooms were modern and of a decent size, would be very happy to return. Nothing