Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.1 "Excellent breakfast."
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9.1 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." -
9.0 "World class service."9.4 "94% found the
staff to be very friendly ." 10.0 "100% thought theservice was very professional ." -
6.4 "Bar is ok."
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6.0 "Internet is average."6.0 "60% thought the
wifi quality was ok ." -
5.8 "Rooms are ok."
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5.5 "Average value."
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3.7 "Pool is below average."
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2.7 "Generally quite dirty."
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1.7 "Quite uncomfortable."1.6 "84% said
rooms were small ." 2.2 "78% didn't like theuncomfortable beds ."
Overall Rating
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9.1 "Terrific location."
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9.0 "Excellent breakfast."
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8.9 "Great service."9.4 "94% found the
staff to be very friendly ." -
7.3 "Good amenities."7.4 "74% thought the
building was wonderful ." 9.2 "92%loved the terrace ." -
5.9 "Rooms are ok."
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5.9 "Bar is ok."
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5.6 "Average value."
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3.5 "Pool is below average."
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2.0 "Quite uncomfortable."1.8 "82% said
rooms were small ." 2.7 "73% didn't like theuncomfortable beds ."
Overall Rating
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8.8 "Great service."
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5.7 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.8review from
Restaurant was great, staff was great Bathroom and room small, couldn't sit straight on toilet no room for legs. Really uncomfortable.
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10.0review from
Spectacular grounds overlooking the Bay of Napoli. Service was impeccable. Great location ... Only a few train stops away from Sorrento and 25 minute train ride to Pompeii.
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7.3review from
Excellent facilities, beautiful views - wonderful staff! Nothing
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7.3review from
Room view for Naples Bay was amazing, so was the swimming pool, the garden and hotel's entrace. Staff was very friendly and I've had the best lemon yoghurt of my life. Restaurant's menu very expensive. The breakfast was delicious, but with few options. For a 5 stars should include hot dishes in the morning menu.
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6.0review from
great pool , but freezing. nice quiet area .good place to relax the room is not 5* standard. Very hard pillows & bed.
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4.0review from
Suite was big enough and had a jacuzzi Breakfast buffet: Not even good enough for a three star hotel, although they say the juices are fresh, none of them are, no selection of cheese only meat, hot chocolat milk on request seemed to be made with water and was undrinkable. Room: Main TV was in the sitting area, should have been in the bedroom instead, I missed showergel in the bathroom and the toilet didn't always flush as expected. Room service: poor, quality of the food was not what you'd expect from a gourmet hotel, one pasta was over cooked, the other pasta was under cooked. Almost an empty tray with no amneties like bread, salt, olive oil, so again very poor. No selection of wine on the RSmenu! Swimming pool not heated, ok middle east, unacceptable in Europe.
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5.7review from
Staff were very friendly and helpful and location was excellent to expore surrounding area in both directions. Breakfast
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8.0review from
The hotel is beautifully renovated, highly technological, rooms gorgeous with all great facilities no
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7.2review from
The front desk staff were fantastic at helping organise sightseeing activities. The restaurant was really very very good We ordered room service one night and it was terrible. It was only sandwiches & my kids couldnt eat them. They were stale and not toasted enough. It was our only negative for the stay but for the price they charge you expect fresh sandwiches
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6.0review from
nice rooms swimming pool not heated
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6.8review from
Immaculately designed and decorated hotel, stunningly beautiful location, great room and bathroom It is a shame that a potentially fantastic hotel is let down by the performance of the head waiter and his staff. Maybe they need more training (not quite Manuel from Fawlty Towers but, at times, not far off). A full-length mirror in the room would have been useful.
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8.0review from
The restaurant service needs a lot of work.
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10.0review from
Spectacular grounds overlooking the Bay of Napoli. Service was impeccable. Great location ... Only a few train stops away from Sorrento and 25 minute train ride to Pompeii.
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8.0review from
The hotel is beautifully renovated, highly technological, rooms gorgeous with all great facilities no
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8.0review from
The restaurant service needs a lot of work.
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6.8review from
Restaurant was great, staff was great Bathroom and room small, couldn't sit straight on toilet no room for legs. Really uncomfortable.
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7.3review from
Excellent facilities, beautiful views - wonderful staff! Nothing
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7.3review from
Room view for Naples Bay was amazing, so was the swimming pool, the garden and hotel's entrace. Staff was very friendly and I've had the best lemon yoghurt of my life. Restaurant's menu very expensive. The breakfast was delicious, but with few options. For a 5 stars should include hot dishes in the morning menu.
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7.2review from
The front desk staff were fantastic at helping organise sightseeing activities. The restaurant was really very very good We ordered room service one night and it was terrible. It was only sandwiches & my kids couldnt eat them. They were stale and not toasted enough. It was our only negative for the stay but for the price they charge you expect fresh sandwiches
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6.8review from
Immaculately designed and decorated hotel, stunningly beautiful location, great room and bathroom It is a shame that a potentially fantastic hotel is let down by the performance of the head waiter and his staff. Maybe they need more training (not quite Manuel from Fawlty Towers but, at times, not far off). A full-length mirror in the room would have been useful.
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6.0review from
great pool , but freezing. nice quiet area .good place to relax the room is not 5* standard. Very hard pillows & bed.
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4.0review from
Suite was big enough and had a jacuzzi Breakfast buffet: Not even good enough for a three star hotel, although they say the juices are fresh, none of them are, no selection of cheese only meat, hot chocolat milk on request seemed to be made with water and was undrinkable. Room: Main TV was in the sitting area, should have been in the bedroom instead, I missed showergel in the bathroom and the toilet didn't always flush as expected. Room service: poor, quality of the food was not what you'd expect from a gourmet hotel, one pasta was over cooked, the other pasta was under cooked. Almost an empty tray with no amneties like bread, salt, olive oil, so again very poor. No selection of wine on the RSmenu! Swimming pool not heated, ok middle east, unacceptable in Europe.
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5.7review from
Staff were very friendly and helpful and location was excellent to expore surrounding area in both directions. Breakfast
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6.0review from
nice rooms swimming pool not heated
