Pros (+) Comfy bed
Cons (-) No bar or restaurant. Bathrooms are ok but you bang your head on the shelf over the sink and the height of the bath for getting into for a shower is high.
4 stars
Mercure Hotel Raphael Wien
Photos of Mercure Hotel Raphael Wien
Overview
Situated in Mariahilf, Mercure Hotel Raphael Wien offers 4-star accommodation and a sauna, an express check-in and check-out feature and free Wi-Fi. It is surrounded by a range of well-known shops and is within a 10-minute walk of Wien Westbahnhof Train Station.
The hotel offers a 24-hour reception, luggage storage and a concierge. Additionally, the multilingual staff are available to provide local information.
Mercure Hotel Raphael Wien has 77 well-appointed rooms that are equipped with a range of essential amenities to ensure guests have a comfortable stay. Guests can relax in the comfortable seating area.
For guests wishing to dine out during their stay at the hotel, there are a variety of eateries situated close by. Cathedral of Vienna, The Danube and Schonbrunn Palace are nearby.
Amenities at Mercure Hotel Raphael Wien
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
General
- Window
- Quiet street view
- Seating area
- Hardwood or parquet floors
- Slippers
- Inner courtyard view
- Sofa
- Landmark view
- Lockers
- Telephone
- Storage available
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Elevator
- Accessible by elevator
- Adapted bath
- Allergy-free room
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
Bathroom
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Electric kettle
- Minibar
- Tea/coffee maker
- Kettle
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Bedroom
- Feather pillow
- Fold-up bed
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Terrace/Patio
- Balcony
- Outdoor furniture
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Parking and transportation
- Parking
- Airport shuttle
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
Fitness
- Fitness center
Spa
- Sauna
Reviews of Mercure Hotel Raphael Wien
8.0
Very good
4820 verified ratings
Wonderful
1864
Very good
1119
Good
966
Okay
343
Fair
300
Mediocre
107
Poor
121
Summary of reviews
Guests say
Guests appreciated the good location of the hotel, with easy access to the city center and nearby attractions. However, many reviews highlighted issues with the service, cleanliness, and breakfast quality, with several guests noting that the breakfast items were often cold and lacked variety. Additionally, some guests found the bed comfort lacking and expressed dissatisfaction with the staff's responsiveness to maintenance issues.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8 out of 10
164 reviews
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the cleanliness of the hotel rooms?
Guests have mentioned that the rooms are clean and well laid out. However, some have noted that the bathroom may need some attention to maintenance.
What are the common comments about the hotel's breakfast?
Many guests have praised the breakfast, mentioning that it was excellent, with a great variety and high standards. However, some have suggested adding more variety, such as fruits, to the buffet.
Is the hotel staff helpful and friendly?
Guests have generally found the staff to be very helpful and friendly, with special mentions of specific staff members who were welcoming and accommodating.
How are the beds at the hotel?
Guests have described the beds as comfortable and the rooms as spacious, with some mentioning the availability of nespresso coffee machines in the rooms.
What are the comments about the hotel's location?
The hotel's location has been praised for being great, easily accessible, and close to public transport links. However, some guests have noted that the area could be quieter and that there were limited open restaurants nearby.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Privilege Room
Guests recommended upgrading to a Privilege room, which includes a free minibar service and offers modern amenities.
Consider Nearby Dining Options
Several guests mentioned the hotel's proximity to a variety of eateries, making it convenient for dining out.
Check for Special Offers
Some guests received free upgrades, such as the Chamber room Privilege, so it's worth checking for any special offers when booking.
Explore Nearby Attractions
The hotel's location near attractions like Schönbrunn Palace and the Cathedral of Vienna makes it convenient for sightseeing.
Be Mindful of Room Selection
Some guests found the standard rooms to be clean and modern, while others recommended checking the room condition before finalizing the selection.
Utilize Public Transport
The hotel's proximity to public transport stations makes it easy to explore the city, especially for those interested in shopping at Mariahilfer straße.
Consider Parking Alternatives
Guests with long vehicles found the garage narrow, so it's advisable to inquire about alternative parking options if needed.
Be Aware of Room Features
Some guests noted the absence of certain amenities, such as hair conditioner and body cream, so it's advisable to check with the hotel if specific items are required.
Take Advantage of Sauna
The hotel offers a sauna, providing an opportunity for relaxation after a day of exploring the city.
Consider Booking Privilege Room for Additional Comfort
The Privilege room offers spacious accommodation, free minibar service, and a quiet location, providing an enhanced experience for guests.
Location
Wallgasse 23, 1060 Vienna, Vienna
What's nearby
- Theater an der Wien1.3 mi
- Kunsthistorisches Museum1.3 mi
- Schönbrunn Palace1.4 mi
- Parlamentsgebäude1.4 mi
- Karlsplatz1.5 mi
- Wiener Staatsoper1.6 mi
- Vienna Museum1.6 mi
- Hofburg1.6 mi
- Karntner Strasse1.7 mi
- Universität Wien1.7 mi
- Tiergarten Schönbrunn1.8 mi
- Stephansplatz1.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Mercure Hotel Raphael Wien
Low season | January |
|---|---|
High season | December |
Average price (weeknight) | $154 |
Average price (weekend night) | $133 |
When to book a room at Mercure Hotel Raphael Wien
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Mercure Hotel Raphael Wien
FAQs when booking at Mercure Hotel Raphael Wien
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Value for money | 8.0 |
|---|---|
Distance to city center | 1.9 mi |
Nearest Airport | Vienna Intl |
Distance to airport | 11.7 mi |
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