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Cons: "Thank you"

Pros: "Service was very good"

Cons: "Seat spacing"

Pros: "Crew, seat"

Pros: "Plane was clean. Staff helpful"
Cons: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("

Pros: "Entertainment"
Cons: "Small space in middle seat"

Pros: "Rude inconsiderate staff. Terrible plane"
Cons: "Everything"

Cons: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."

Cons: "na"

Cons: "The crew dropped the bottle to the head of my son."

Cons: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."

Pros: "Service, yr air hostesses are so polite."
Cons: "Food was too little for dinner and breakfast both"

Pros: "From start to finish there were no hiccups. It was a pleasant journey."

Pros: "Everything was awesome best flight i had in my life."
Cons: "Nothing"

Cons: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"

Pros: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Cons: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."

Cons: "No place to put my feet. No foot room"

Cons: "All good!"

Cons: "Checked baggage very expensive."

Cons: "Long delay."

Cons: "Delay"

Cons: "Cancel it"

Cons: "muffin for breakfast ?"

Cons: "Service was bad"

Pros: "Flight crew & overall experience was positive. Meal & entertainment were good."
Cons: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."

Pros: "Great airline, everything on time,exelent service, great staff, good food"
Cons: "Everything was fine"

Pros: "Flt was great - service was great"

Pros: "Flight was good and everything worked out perfectly."

Pros: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Cons: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."

Cons: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."

Cons: "."

Pros: "Got to destination safe and sound and was thankful for that!"
Cons: "Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult)."

Cons: "The flight was delayed but due to efforts of the pilot we were on time!"

Pros: "arrived early"

Pros: "they asked me if I wanted an upgrade to business class - nice"
Cons: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."

Pros: "On time, smooth flight."
Cons: "Boarding area cramped, all classes and rows boarded at same time."

Pros: "Plenty of leg room in economy. Will fly again."

Pros: "Flight crew was pleasant, calm, and efficient."

Pros: "Good movie selection on flight"
Cons: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."

Pros: "food was fine"
Cons: "to small seats"

Cons: "Plane rescheduled, left 55 minutes later than anticipated. I was already preparing for having my luggage lost."

Cons: "Our baggage did not make it to our final destination"

Pros: "The entire experience was a joy. I was upgraded to business class and the difference was noticeable. I was comfortable and suffered no ill effects after. Much different that my trip home."
Cons: "There was nothing I didn't like"

Pros: "Well worth the upgrade!"

Pros: "Exelent fly, service"

Cons: "Seat was small and narrowed with no leg room at all Worst I've ever seen"

Pros: "Crew was nice, plane was new and clean, flight was safe with no issues"
Cons: "Plane was so small, I had a feeling I was on a low cost carrier in Europe. Even carry on couldn't fit above in the bins. This is very disappointing for an airline that used to be great. That plane was like the bottom level of the Titanic where people were squizzed in. Upon arrival in Vienna getting off the plane we had to take the stairs and the bus to the terminal - that's how small the plane was. Just awful."

Pros: "Overall the flight was better than most. The crew was friendly, competent and as attentive as coach allows these days. I appreciated the attendant who asked the man in front of me to put his seat back up during the meal. The little red pillows were great - big enough to be useful and comfortable. Although we chose not to watch a movie, we were impressed with the offerings. Comfort on a long flight in coach is a thing of the past but we knew that when we chose to fly that class."
Cons: "Most of the crew was great (hence the five star rating) and the flight in general was at least on a par with competitive airlines but we did have an unpleasant encounter with a young man who we were told was the purser. When my husband asked about what seemed to us like a very high level of security (including dogs on the gangway as we boarded the plane), this young man replied in a very condescending manner,"It's America. You tell me". Well, we are Americans, not always in agreement with our country's actions and attitudes, but that comment was needlessly dismissive and hostile."

Pros: "Great plane good price for plane ticket."

Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."

Pros: "More leg room"
Cons: "Space"

Pros: "The crew was great"
Cons: "1-2 +cms leg space"

Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."

Pros: "Check in agent extremely helpful and friendly."
Cons: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."

Pros: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Cons: "See previous"

Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"

Cons: "More options for gluten free food. Always get the same dish"

Pros: "Crew great."

Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."

Pros: "The cue lines per zone are a brilliant idea!"
Cons: "An explanation to passengers as to why there was a backup between the gate and the plane."

Cons: "Lost my luggage."

Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."

Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."

Cons: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."

Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"

Pros: "The crew was very careful"

Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."

Pros: "Everything. crew friendly and food/drinks the best"
Cons: "Nothing...all was wonderful"

Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"

Pros: "Service and crew are great"
Cons: "Seats"

Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."

Pros: "Timely and smooth teansit."
Cons: "Food has a way to go to be appetising."

Cons: "My luggage was lost in Paris. Now I need to wait still."

Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."

Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."

Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."

Pros: "Food was good. Crew nice and professional."
Cons: "Landing was not so smooth."

Pros: "Nothing"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Pros: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."

Pros: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."

Pros: "That flight have been short"
Cons: "Fly attendants have been in hurry when they served snack"

Pros: "Ok"
Cons: "Nothing"

Pros: "Plane was comfortable and new."
Cons: "Nothing really."

Cons: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."

Cons: "Screen broke half way through flight. Food was poor"

Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"

Pros: "Plenty of seat space"
Cons: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."

Cons: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."

Pros: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Cons: "Only 1 bathroom (toilet) for all of first class"

Cons: "only there were del;ay at JFK"

Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."

Cons: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"

Pros: "Great people"
Cons: "It was an hour late"

Cons: "They lost my luggage"

Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."

Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."

Cons: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."

Pros: "The food, the facilities, the seat, everything."

Pros: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Cons: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."

Pros: "The crew was professional and courteous. USB charger"
Cons: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"

Pros: "So many movies!"

Cons: "Good connection in Madrid and nice flight to Malaga. It was a long walk to get to the connection"

Cons: "No comfort. The USB wasn't working, even with the pilot telling us about it's availability."

Pros: "On time"
Cons: "SEAT was not confortable"

Pros: "The time arrived at the airport was great"
Cons: "Not enough leg room, had to wait too long for shuttle bus to the terminal."

Pros: "On time departure and arrival early by an hour."
Cons: "Seats were quite uncomfortable."

Pros: "Tenía reservado uno y de repente desaprecio"

Pros: "On time"
Cons: "Space"

Cons: "Seats switched from together with my wife on our honeymoon to seperate.Rrude front desk staff."

Pros: "Cabin crew was friendly and efficient"
Cons: "Crappy plane for an international flight"

Cons: "Lost our luggage"

Cons: "Sits are too tight. Honestly impossible to be comfortable"

Pros: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Cons: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."

Pros: "Service!"

Cons: "I paid for wifi and I could not use it. There was a problem with the connexion. So, I paid for nothing"

Cons: "Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice."

Pros: "No complaints everything was good No delays on time flights going and returning back"

Pros: "It wAs on time"
Cons: "NOthing"

Pros: "Great array of entertainment. The food was tasteful."
Cons: "No clear direction when attempting to board. Several passengers were unaware of what to do. Couldn't find the reclining button."

Pros: "That we at least got some water"
Cons: "The gate changes, the late start, bad or no info or help from front desk or onboard personnel regarding your connections"

Pros: "I liked the service and, the in flight entertainment system. It was good food."
Cons: "There was very little legroom in economy class. I was thinking for an overseas flight the would be more than 31 inches pitch of legroom, Mabye the can work on that on such a big plane."

Pros: "Excellent meal in premium economy. As good as business class on other airlines"
Cons: "Boarding process is excrutiating"

Pros: "Crew entertainment food."
Cons: "2 hours late. Missed connection in Madrid. Waiting 4 hours for next flight."

Pros: "Nothing."
Cons: "I left a day later. No effort made to change flight."

Pros: "Landing was perfect"
Cons: "Everything was fine"

Pros: "It was fine, nothing special"
Cons: "The internet was very, very expensive! $35 for very very slow internet that didn't work half of the time. Also, before I departed from the US, the customer service rep at JFK made me purchase a refundable plane ticket for $2500, and charged me a non refundable fee of $35 for booking the flight for me ( I asked how to do it via the Iberia website on my phone and she refused to help me, and the website makes it extremely not obvious how to book a refundable flight). She said because my flight was one way to Europe I had to have an onward flight, even though I was traveling by car outside of Europe. She said that they would ask me for it at customs when I arrived in Europe. Well they have never asked me for this before, and they did not ask me this time either when I arrived, so this whole exercise was pointless. When I called to get my ticket refunded, they also charged me a $25 fee for refunding the ticket, which the agent in NY did not tell me about. So I just ate $60 for no reason. In addition, the customer service person was very rude about the whole thing."

Cons: "The airline put me on standby for my connecting flight without telling me at anypoint until I was at the gate. I lost a day of vacation and instead had to wait in Madrid for 4hrs, fly to a neighboring city, and then take 2hr bus to my final destination."

Pros: "Yes"

Cons: "The only bad thing is that the checking at JFK was very long!!!!"

Cons: "Delays delays delays!!! Terrible!! We were waiting 7 hours!! No compensation was offered!"

Pros: "The crew was super friendly."
Cons: "We didn't start boarding until the scheduled departure time. Made my connection much tighter than it needed to be."

Pros: "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Cons: "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."

Cons: "Missed my connection because they weren't super clear about the gate and then just kept me on standby. Would have liked to have had some options, like actually booking my flight so maybe I could have explored Madrid on my 9 hour layover after missing my flight by 4 minutes. And then they kept me shuttling back and forth while doing this. I went through security 4 times."

Pros: "Nothing"
Cons: "Terrible Uncomfortable Overbooked"

Pros: "Flight was on time. Pretty hassle free. Our flight wasn't completely full which helped. International flight so food was served as well as complimentary wine and beer. Would fly with them again."

Pros: "the food and the entertaiment"
Cons: "long trip"

Pros: "Crew was nice enough."
Cons: "Boarding started very late and left airport late, somehow landed "on time" but without enough time or guidance to make connecting flight. Although arrived at gate before schedule flight time, were not allowed to board, missing the connecting flight and was then charged a ludicrous amount in fees. Will never travel again."

Pros: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"

Cons: "It was cancelled"

Pros: "It got me hone."
Cons: "Very small seats we were not given any snacks or drinks."

Pros: "Excellent flight. Iberia had outstanding service"

Pros: "Guests were boarded quickly. Crew was friendly."
Cons: "Food was tasteless and bland. Crew was not very attentive."

Cons: "We took the red eye and there were children that would not stop screaming and crying. This was not your usual crying infant. These children were able to speak. The crew did nothing about it and let these children yell and scream as they played games on the provided tv. Most of the people on the flight were displeased by this family that made so much noise."

Pros: "Friendly staff."

Pros: "It was on time and good selection on movies"
Cons: "Iberia needs new aircrafts... They are always kinda old..."

Cons: "Put in standby, even with reservation. Choppy fight."

Pros: "I arrived safely at my destination. The crew was sympathetic to the plane's deficiencies."
Cons: "The reading lights didn't work. The movie had no sound. The charging station was outdated. The food was terrible"

Pros: "Horrible, On new itinerary they took me to Philadelphia instead of NY, Philadelphia fly was cancelled and they did not facilitated anything but an stand/by ticket. I was supposed to be home may two at night and did not get home until May 3rd in the afternoon. my bags did not come with me and I am still wIting for them to tell me that they have my bags and, I had to pay an extra day for my car that was parked at the airport in final destination."
Cons: "I will never flight Iberia or America Airline and I will never use KAYAK to book another ticket, never, ever!"

Cons: "Iberia elected to upgrade me to business class for around 70 dollars, to which I agreed. However when boarding my plane they made me wait around for 10 minutes, finally informing me that my business ticket was downgraded to economy because of a "full flight". Which is pretty ridiculous on it's own. But it doesn't end there unfortunately. When I asked how I could get my money back for the faulty ticket they sold me, they wrongly informed me of not one, not two but three desks where they could help me. After running around the airport for about an hour, and having equally useless conversations each receptionist basically told me I was out of luck and I should just call customer support and beg for my money back. So here I am, I basically feel stolen from. As far as I'm concerned I will be willing to go completely out of my way to avoid Iberia Airlines."

Pros: "Smooth flight"
Cons: "More food, more water"

Pros: "The flat bed"
Cons: "The Captain made loud announcements waking you up"

Pros: "TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR."
Cons: "CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS....."

Cons: "Customer service from the crew, it could be nicer and better attitude and more positive."

Pros: "I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again."
Cons: "Train the staff to be nice and pleasant"

Pros: "We upgraded to first class, so everything was perfect!!"
Cons: "Nothing"

Cons: "We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray"

Pros: "It got us to our destination."
Cons: "Seats sucked. Screaming kids. Wouldn’t let us bring our carry-on for the last leg: Lisbon to Barcelona even though there was room."

Cons: "Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival."

Pros: "Really great"
Cons: "Need entertainment"

Cons: "We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee"

Pros: "New plane, clean, entertainment system was state of the art."
Cons: "The flight attendants were not very nice. Seemed to not want to be there. Service was nearly not existent."

Pros: "The only salvation was the entertainment choices. ."
Cons: "The planes need to upgrade the seats. When we were served food if the person push their seat back your food tray would flip like two did on our flight. Staff was jaded and sarcastic. I'm glad I had a discounted flight. I'd be angry if I paid full price. Poor staff, seat architecture, and poor food."

Pros: "The crew was good and went out of their way to help the passengers. The seats were uncomfortable."
Cons: "The entertainment could definitely be better. Newer screens, and more options."

Cons: "Been on schedule"

Pros: "The staff, the linens, the fruit"
Cons: "Bigger bathroom, more padded seat with adjustable bolster"

Cons: "Long wait on crowded hot bus to the plane."

Cons: "We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is"

Pros: "In flight crew is really nice and respectful, seats were comfortable, clean bathrooms, in flight entertainment is good."
Cons: "Boarding at Lisbon airport was one of the worst experiences. Passengers were asked to line up at least 30 minutes before boarding started and it was hot in the terminal. As boarding started, passengers were split into groups by boarding zones...premium passengers boarded first as expected, then people with small bags. This is where the problem was because a group of four passengers who had one small bag (that could fit under seat) were allowed to go before passengers in boarding zones A/B. The whole idea is people who could fit bags under their seat would board first, but the tap team made a mess and allowed many passengers with large bags in as well. I was one of the last ones to be boarded and stranded on the line for over 40 minutes with my backpack...after traveling for a month and being delayed in Rome, last thing you want is stupid mistakes like this to cause you stress."

Pros: "Nothing!!!"
Cons: "Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it."

Pros: "Overall, the flight was good. Seats on the international flight could have been a bit more comfortable. Entertainment was available and satisfying. The meals were good. Crew was nice."

Pros: "The price for Businesses Class was very affordable, wine & food was good, also received a charmingly designed toiletries kit to top it off. Crew all helpful."
Cons: "We were delayed and sat on runway for 45mins, they did however turn on the entertainment screens and announcement was made to inform us about it."

Cons: "the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers."

Pros: "Cancelled flight. Charged for bags even though we prepaid for them."

Pros: "Nice and easy. Very uncomplicated."
Cons: "n/a"

Cons: "late flight lost my connection"

Pros: "Plane was good, service on board pretty good."
Cons: "Flight was delayed and we were never notified despite receiving multiple emails to ‘upgrade’ our flight. While checking in we attempted to upgrade 3 tickets to first class and were sent to 3 different areas in the airport with our luggage, having to wait in line each time. Didn’t provide vegaterian options on board. Weren’t given a gate ever after landing 5 hours late and were kept on board for half an hour making us miss a 2nd connection we had to rebook after the initial delay. A frustrating experience hat could have been made better with just some communication about what was going on."

Pros: "Big plane. Breakfast snack was a nice surprise, didn’t expect that on an intra-European flight"
Cons: "Boarding started a bit late, didn’t like the bussing on the airport. Entertainment minimal (then again, it was an intra-European flight ...)"

Pros: "food and comfort was okay.."
Cons: "Outbound flight - Miami check -in personal was extremely unfriendly for no reason - got charged $160 - although have not received an upgrade - the connection flight had 3h delay- resulted and 8h waiting time at the Lisbon airport after an already 10h flight"

Pros: "was a direct flight"
Cons: "we were made to exit down a slepery stairs and pack ourselves like sadines on a bus to the terminal..not good!"

Cons: "The fact that the airline only gave us a 18Euro voucher good enough for one meal. A thievery."

Cons: "No usb Mediocre to disgusting food"

Pros: "First class accommodation was great! We had about a 3-hour flight and would have appreciated a blanket, pillow and a headset."
Cons: "I didn't like that first class was checked in first at the counter. But everyone rode on the same bus and disembarked at the same time so first class didn't really board the plane first. Some of the TAP counter employees were very unhelpful & actually dismissive. We had gate 19 and there was no sign of activity when it was time to board. When asked some counter employees, they couldn't care less. You should post something at the gate assigned about a gate change or delay. A lot of passengers were confused and uninformed."

Pros: "Same as above."
Cons: "Same as above."

Cons: "I was told that I can check in my luggage free of charge. So I bought some wine and checked in for the connection flights. They charged 35 euros and to final destination 75 euros. I tried to watch some movies and they had only one English channel. I couldn’t believe that kind of shitty system still exists. I don’t recommend it."

Cons: "We missed our connection Lisbon to Venice because our plane out of Boston was delayed. We flew TAP Lisbon to Rome and then Alitalia to Venice. Our fight to Rome was delayed. We were never told the plane was delayed or how long we should expect to wait. We just stood at the gate waiting to board and time ticked further and further past the boarding time listed on our tickets."

Cons: "They were lying about a supposed compensation for denied boarding which was supposed to be handed out in Lisbon. I didn't expect this behavior from grown up people, and such a company in Europe. TAP should be excluded from star alliance."

Pros: "Time in the air was fine, efficient once we arrived in Newark and bags arrived fairly quickly. Check-in counter in Lisbon were a little tricky to find (around the corner with no signs posted...) but it was efficient."
Cons: "The boarding process was ridiculous. Went through security and then a second security screening at the gate when everything was gone through for a lot more than random folks. Then getting on a bus to board the flight instead of a jetway? I thought TAP was Portugal's national airline and had priority space at Lisbon..apparently not. No soap in the bathrooms on the plane! Ran out of diet soda (and we weren't at the back of the plane). On the way over, the flight attendants gave us conflicting instructions about our toddle sons's ability to sleep on the floor or on our laps. The entertainment system didn't work."

Pros: "The only airline that makes me feel like a human being and not a piece of baggage. Very comfortable seating with good legroom for tall people like me. Attendants treat you with respect and are responsive to requests."
Cons: "Gate number was different from what was on my ticket and the tv screen at the original gate didn't indicate where the new gate was supposed to be. Don't need that kind of stress when traveling!"

Cons: "Your change and return policy is a ripoff."

Pros: "Very good leg room. Easy pleasant flight."

Pros: "This was a small airplane and a very quick flight. It was pretty standard as a whole."

Cons: "We were advised as we boarded that there would be no meal/snack service on the 3 hour flight. There was no time to purchase food at this time. It would have been good to have a big sign in the check in desk or a PA announcement so passengers could make alternate arrangements."

Pros: "The staff was very nice. Only bad incident was the misinformation on getting the D Tax. We went early to the airport to do it but could not get it because of erroneous information form the check in agent."
Cons: "When we checked our bags the check in agent did not let us take out bags after getting the boarding pass so we could get the D Tax refund at Customs. She said it was not necessary. She was wrong. French customs wanted to see the merchandise which we no longer had. When we complained at TAP we were told do it in Lisbon. Again in Lisbon we could not get the D tax because that custom agent wanted to see the merchandise which was being transferred to our Lisbon - Newark flight. We loss refunds of over $400. This problem ruined a perfect trip."

Cons: "I had a 17 hour overnight layover in Lisbon and I am a gold member of star alliance yet the TAP customer service desk in Lisbon told me they can not give me a hotel voucher for the night! Seems wrong."

Pros: "Flight staff was great, service was top notch. food was surprisingly good, red wine included in your ticket. movie choice was good. coach seat was as manageable for a long flight. you pretty much know what your getting yourself into flying coach overseas. this was a pretty good seat."
Cons: "We flew thru about an hour straight of moderate turbulence but i'm guessing that was unavoidable. Checkin was a bit weird, they had a gate change and never announced it. Fortunately, i checked the board. about 6 of us had been at the other gate for a long while."

Pros: "The crew."

Cons: "flight was delayed and sat on the run way for close to an hour."

Cons: "They didn't hold the flight for a minor delay of our flight into Lisbon."

Pros: "The food was good and the seats were very comfortable. The selection of moves was alright. The crew was very gracious despite all the problems with boarding."
Cons: "The boarding process could not have been worse. Both legs were delayed because of bag issues. One leg a significant portion of us had to get off the flight because there was not room for all the luggage. They made me a check my carry on bag because it was over small mediocre weight requirement even though lots of people had heavier bags. Then they LOST that bad for 2 days and it was a nightmare getting it back in another country. The second leg, a person whose bag was on board was unaccounted for, so we were delayed again."

Pros: "Efficient. On time."
Cons: "Water, courtesy of the airline. More space, of course."

Pros: "Fast and esay"

Pros: "Timely departure and quick boarding."
Cons: "Seats were not comfortable and staff was not exactly tentative."

Pros: "The price was cheap"
Cons: "Barcelona airport was a mess. They lost my bag with half of the plane bags and they didn’t even update the bag status online or call me when it arrived"

Pros: "Vueling is a high quality airline. Much better than Ryanair"
Cons: "The club sandwich was rather disgusting"

Pros: "La sinceridad del piloto al señalar que los retrasos se debieron a los proveedores de servicios en el aeropuerto de Roma"
Cons: "Deberían mejorar la provisión de servicios aeronáuticos en Roma"

Cons: "they don't provide even water for the passengers"

Cons: "Kiwi booked only 15kg bags instead of the paid 20kg bag on my booking confirmation. We had to pay an extra 90 Euro. It ruined our morning."

Pros: "The crew was nice and friendly."
Cons: "The plane was extremely dirty, almost disgusting!"

Cons: "Boarding process"

Pros: "Nothing."
Cons: "Food was not offered. Boarding was chaotic. Took off later than expected because of the chaotic boarding."

Pros: "Staff was pleasant and polite. Seats were comfortable enough for economy."
Cons: "Boarding seemed to take and incredibly long time."

Pros: "Nothkng"
Cons: "Everythkng"

Pros: "The person I was sitting next to."
Cons: "Everything. Horrible experience at Gatwick and witnessed one staff member being very condescending towards a guest and made her get off the plane for Vuelung’s mistake. Will never fly this airline again."

Pros: "The crew was amazing. They makes sure that we will be comfortable with a baby"

Cons: "Not even free water for guests. On a two hours flight bot very comfy."

Pros: "The crew was fast, but grumpy."
Cons: "Vueling delays flights."

Pros: "It was very busy at the couñter this morning but the staff made sure everyone got on their flights. Thank you"

Pros: "Punctuality and safety"
Cons: "Food options are very limited"

Pros: "Amazing and helpful crew"
Cons: "Long delay and inefficient boarding for people with digital boarding pass"

Cons: "Somehow my bag didn’t make the allowance, and I had to pay $40, everyone else had equal baggage and were allowed to use them as carry on except me! NEVER FLYING WITH VUELING AGAIN!!!!!!"

Pros: "Straightforward flight. I feel like I would fly with vueling again but from a different airport."
Cons: "It was delayed by 30/40 minutes and the price was quite expensive (but that was probably my fault)"

Pros: "Everything except luggage handling."
Cons: "New luggage came off plane in pieces."

Pros: "The flight was on time. The ground crew was pleasant and helpful, especially in meeting the needs of handicapped passengers."
Cons: "You have to pay for anything you consume in the way of food and drink... even a glass of water to take a pill. My wife and I fly frequently and this will be our last time to fly Veuling. Other than the lack of any free beverages, the legroom is minimal, there is no TV and no electronic recharging at the seats."

Pros: "Key to long haul flight is keeping everyone happy without forcing them to sleep. On a westbound flight arriving at night you want to get on the target timezone asap, this flight is the FIRST that really allowed me to do that without conflicting with people who don't know how to manage jet lag. The dimmable large windows and comfortable seat make it more comfortable. A/V with 3D map, online lunch ordering, being able to see outside without the bright sun bothering anyone, all worked well. +100 I was skeptical of the a la carte food & beverage service, without any regular service, especially on a long haul flight, but it seems to be much less hassle for stewards and frees up passengers to eat when they want. the food selection was meager and overpriced though. video system worked well, fortunately I found one good one, had all the trick play (replay, captions) so, ok, given meager selection. after 12 hour, people are tired, but few were visibly annoyed or crabby."
Cons: "They didn't have place to put garbage on the airplane, we tried to stuff it in the bathroom once, we just left the rest in the empty seat next to us. Spanish airports don't have good queue management, only two boarding classes, makeshift line. People crowd the gate making it seem like they'r about to get on next confusing the people who actually are next."

Pros: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Cons: "Delayed again to depart, and over 30 minutes to show reclaim belt to get the luggage"

Cons: "Our flight was delayed by over 3 hours but we were never properly informed as to when the flight was actually leaving. Therefore instead of being able to sit in a restaurant comfortably waiting. We had to sit at the gate."

Pros: "Efficient boarding and departure. Clean aircraft."
Cons: "Seats are too close together. This is the first time my knees the seat ahead of me."

Pros: "Booked though kayak selected hold in bag was forwarded to Expedia .. did the same thing Selected a price that included check in bag when was given a choice and I get to vueling the charge me 40€ Was on the phone woth. Expedia 3 hours first to make sure the ticket was right cause I didn’t get email coformation and that the bag is included Then another 2 hours after I was charged the 40€ I hate kayak I hate expwrdia never again never ever again"
Cons: "Kayak"

Pros: "On time departure"

Pros: "The staff were nice, and we landed which is always a bonus"
Cons: "Almost missed the last aerobus because of the long delays. Long waits with boarding."

Pros: "Crew. Extra leg room on first leg."

Pros: "Everything perfect"
Cons: "Boarding via bus. I purchased priority ticket for priority boarding but in end priority was only from checkin to bus. Fortunately there were not so many passengers. it should be indicated in the flight information whether boarding is via bus or bridge."

Cons: "Sitting is bad"

Pros: "on time arrival"
Cons: "Couldn't add baggage online with airline Kiwi.com/ Kayak couldn't add it either. Ended up paying 40 euro in manual check in -- too expensive compared to their web 19 euro cost.. they didn't allow me to add even 72 hours before. Not happy with cost and no service."

Cons: "Didn’t get there yet"

Pros: "Muy bueno y tranquilo el viaje"

Pros: "On time. The price."
Cons: "All as expected."

Pros: "Comfortable chairs, clean airplane"
Cons: "Flight attendant had a bit of an attitude. Bad day, perhaps."

Pros: "clean aircraft"
Cons: "all good"

Cons: "Flight delayed but not announced. Gate changed but not announced. Slow and painful boarding process."

Cons: "Cancellations and delays over and over again. Will not be using them again."

Pros: "Flight arrived back in Manchester 20mins early - bonus"
Cons: "not much choice for food"

Cons: "Delay of 35-40 minutes again, as always."

Pros: "The crew were friendly, boarding was quick, it was a nice flight"
Cons: "As it was a night flight, it would have been nice if the lights would have been lowered so we could sleep and no entertainment if you couldn't sleep was provided"

Cons: "Board personnel not polite; no assistance were done with my baby."

Pros: "Delete and seating and a plane for two hours,when the flight was two hours,not tell the people was rwrong;sooner. Landing was scary,really poor. Bad experience,not recommended."

Pros: "This was awesome experience!"
Cons: "Nothing."

Cons: "The landing was horrible"