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i didn't enjoy the period i stayed there. The people who work there are very confusing ,because when i asked something for them, they always answer in a difficult way to understand. There are no accommodations for the disability people . The room that was created for these people isn't useful, because the bathtub is horrible to enter and my grandmother couldn't enter there. Also, the breakfast is horrible, it hasn't anything good there. I didn't enjoy any minute I spent in these hotel. It was a totally waste of time. AH, and how many elevators should we get to arrive at the room ? i lost the notion. many many,! And everyday they were broken, so my grandmother had to walk through the stairs. And the price? Too much for nothing. I wouldn't go back again to these hotel, waste of time
Very convenient for visiting Mateus Estate
Close enough to centre of town without noise. Pool good size and accessible. Staff helpful.
The views and location. More services...gym...sauna etc..
location, view from room
Price Wish we had a room with River view and balcony as there appeared were quite a few available.
very nice and comfortable rooms, very kind and welcoming staff
Nice room and hotel, great breakfast. Vila Real is not so interesting place.
A good and efficient 4*hotel .Would definitly use it again
The location is outstanding and the hotel is a fine piece of contemporary architecture, beautifully integrated in the landscape. Comfort, taste and quietness. Friendly, helpful staff.
New hotel with a really incredible view from above the mountain, free working internet, good breakfast Not enough surveillance in the spa, it sometimes becomes a childrens playground. Staff needs to speak at least English.
The building is nice and rooms are good. The name of the hotel is "Água Hotels", but the pools are incredibly small!
360º views, quiet place, nice pool.
Nice room, good breakfast, free internet and spa.The view is amazing staf is friendly but should be able to speak english
The bedroom i stayed with my wife was excellent, very quiet, very clean, and with excellent taste in design, very simple, but very unique. The hotel staff were all very friendly and caring. The breakfast was excellent, and we definitely recommend staying in this hotel. All rooms have mountain view, and there are some with jacuzzi, as well, as apartments to rent. Definitely the worst you can say about this hotel is that the inside pool looks very clean, but it's a tank, not a pool, It has around 16m2 so it's too small for a 4star hotel. The hotel was excellent and this was the stain of it.
nature of environment
The value of the money is very good, the hotel design is modern and clean and the views are breathtaking. The indoor pool is small and therefore it can be crowded.
The perfect location in combination with the facilities like pools, sauna etc. Very quiet, perfect beds, good restaurant, good breakfast.
The design of the hotel and the beautifull view When it was sunny, there were not enough chairs around the swimming pool
I enjoyed the ambience, particularly the terrace for lunch. I enjoyed the architecture of the hotel. I enjoyed the view from my room which was spacious and very comfortable, especially the pillows. the food was good and the senior waiter was excellent. Nothing
Peace and quiet in a beautiful location. The hotel is delightful and charming. We had a room with a terrace where we could enjoy views of the river. The restaurant was beautifully presented but the kitchen did not live up to it's over-priced menu. We were very disappointed.
The wonderful welcome complete with a glass of port on the terrace - the best check in ever Lack of coffee table in junior suite
Wonderful location and views. A stylish, comfortable hotel I would like a towelling dressing gown in the room
Very peaceful and tranquil
Swimming Pool It is not a case of 'not liking' - if you are asked me to rate the restaurant I would have stated 'poor to fair'. Being a person with immense experience in food and wine - and taking groups to many European wine regions, I thought the hotel and service superb but the restaurant was in no way compatible. The 'degustation menu' was extremely disappointing, the wines were not served at the right te
the room and the view
Excellent view over the river Douro. Very good location to relax in a extravagant/luxory ambiance. Small balcony with two chairs or the canvas chairs near the pool let the Portwine taste even better. it is difficult to discover surrounding area by foot (no boardwalk, no hiking trails). Friendly staff, yet poorly trained.
It is one of the best hotels that I have already stayed. It is in a calm, beautiful and romantic place. It is wonderful!
The Port was great! Location in the valley and comfort of our room with our own balcony--excellent. Cleaning staff was prompt and responsive, very nice. The lighting was a little dim, it was not easy to read. Could use brighter bulbs at least at the bedside.
Very quiet hotel No internet access, TV set a bit old
Location and the city. Staff at the gym very nice. Unconfortable beds, rooms are a bit old and lack of decoration, the hotel allows people not installed in the hotel to use the pool, so when we intended to use the poll we had to sit on the flor cause there were no chirs available for hosts...
Good price for a 4 star hotel.
Excellent value for money. Extremely nice staff, difficult to find anywhere else. Very interesting old town with a relaxing atmosphere.
Conveniently situated as a base to explore the Douro valley. Helpful staff and excellent value for money.
The Sunday's buffet lunch in the Hotel is fabulous.
Handy location for railway station and excellent views over the Douro Single room for our daughter was expensive
proximity to boat, train and bus transport, great views of river, restaurant: good food, wine and service, and moderately priced, would have liked more tourist information available
excellent position with easy transfer to rooms overlooking the douro river and vineyards good restaurent and other restaurants nearby.excellent staff nothing
The balcony overlooking the beautiful Douro river. Spacious room and facilities. Wonderful breakfast.
The hotel is excellently located at directly at the river Douro in the heart of the Douro region. We received an upgrade and had a suite available with a perfect view to the river. Ask for a room with river view, because the rooms to the street side may be noisy due to heavy traffic. Also the breakfast buffet is really good. We could not find anything negative during our stay.
View over the river was worth the extra cost
Right on river with good views, and close to best restaurants in town. Important to get the river views. A couple of the reception staff were not that helpful and spoke little English. One was very good.
great view of the river, upgrade to a suite rooms need restoration, swimming pool not working
The view and the restaurant They need a lift to the car park
The room was spotlessly clean and the view from the balcony was exceptional!!! I also loved the lobby mural and view. The town of Regua is wonderful, and we found it the nicest and most charming in the whole Douro area. We actually booked in Regua because we were taking the Douro Azul cruise and it left from there. We felt extremely lucky to have happened upon your hotel. No.
Everything perfect for romance. The Villa option is apart from the main building but you have full privacy in return.
The design of the hotel is just gorgeous, and I cannot find the right words to describe the feeling you experience from lying in the bed simply contemplating the most spectacular view over the river and the vineyards... (we got ourselves a Riverview Room, please do the same!). The spa... well, what can I say about the spa...? Is just amazing....!
The peace and quiet - almost never seeing another guest, even though you were almost full. The food was very good The "background" music was both a poor choice and played far too loud, especially in the restaurant.
Location, View, Confort of the Room, Spa facilities, Silence and Breakfast. - Too dark in the room, - Restaurant for Dinner- food too heavy, lacking smoothness. - Check out- cold and not answering to a complaint I had (water leakeage in the shower room).
The hotel has an excellent location and an impressive architecture. The staff is friendly but not professional style. The facilities don't work in an efficient way. The hotel is taciturn and with a lack of life and music. The spa is badly managed and the mechanical equipment often broken. Poor lighting.
The hotel design, the beautiful scenario of the douro hills and the overall tranquility. The untidiness of the room. The layout and in-room glass partitions not allow a desirable level of intimacy/privacy. No particular attention or pampering from hotel staff.
Beautifully designed in a very nice location. Excellent staff; friendly, helpful, efficient. Great breakfast and dining experiences. A highlight of our stay in Portugal.
Very charming and confortable
A charming Hotel surounded by vineyard. The original house as been restaured giving the guess a mix of modern confort with a taste of tradition. Our Bedroom was big, well decorated, and very confortable. Bathroom was a very nice surprise very modern with only the finest materials. A final toutch was given by the Occitanne products. The breakfast is served in a large room with an excellent view. The buffet was five stars, we love the natural peaches. We finished with a nespresso coffee.
Great location, easy to find, great views ( from all rooms). All facilities were great. Room was 2nd to none with lovely balcony. Limited parking at front, but we still got a spot quite easy.
Reception staff very helpful. Breakfast very good. Building light, airy and spacious. Restaurant very disappointing, let down by inefficient service and long waiting for menus, drinks, food.
gorgeous room, cool detail of having a window from the bathroom to the room and to the perfect douro view. unique view from the bar terrace at night. the swimming pool outside is actually a plastic tank. as usually, the single rooms are the least best ones, yet we pay the same as a couple.
I mostly liked the confort of the hotel (room included). The breakfast was fine. The breakfast room should be more sound efficient, any conversation we have over breakfast you can ear it all over the room.
Very good room, bathroom well equipped, and a very good quality breakfast.
When we had minor medical emergency, the staff responded immediately with true concern, which they showed throughout our stay. Pool and turkish bath were heavenly, very clean and well maintained. New carpet fumes in the hallway outside our room detracted from otherwise perfect stay.
rooms were to hot almost suffocating; breakfast incredible poor; parking for mini cars
Undiscovered gem. The hotel is a true notbleman's century old family room that is still occupied by the owners (couple with 2 children). It is in the middle of a huge farm / family estate (the drive from the gate to the house is > 2km). Impressive property with 3 large and formal sitting rooms and 3 large and formal dining rooms. Large bedrooms in the basement. Decoration possibly too ornate / kitsch for some. The hotel is not on the gps and is hard to find. Would be better if they give the gps information of a nearby loation instead (E.G. gas station), so that they only need to give instruction on how to reach the hotel on the last km.
I would recommend anybody in the area to stay at this hotel. This is not 5* Sheraton with plasma TV and state of the art air con but it is 5* character and comfort and friendliness. The food if you stay for dinner is very local and amazing good value and breakfast is as good as you will get anywhere.The building has been restored magnificently and if you are near the Douro it is a must.Although booked for one night did extend the booking to two nights as we were so impressed
The hotel is very beautiful designed and decorated, however do not let beauty mislead you. The clerk tried to be very helpful and to compensate us for all the trouble the hotel caused. When we were there - they had 2 weddings in halls situated next to the guest rooms. They allowed loud music to play until after midnight! We were there with 2 small children and it was horrible. It seems that they just do not care about their guests. the room was very smelly (smell like cat pee) and there was a showercup hang on the door).the room have a window and a door that opened to the outdoor dining room - so you couldn't open them as you had no privacy - and that was a major problem as there was no airconditioner in the room!!! I would not recommened this place to anyone.
During our five weeks in Spain and Portugal this amazing quinta was by far the highlight of our hotel experiences on this or any other trip The building itself is furnished with such style and elegance we felt we were staying in a castle. The really fun thing is that many of the decorative items in the lovely rooms are actually for sale. It was like having a totally private, unhurried shopping experience! The English-speaking staff were extremely attentive, welcoming and helpful. We were encouraged to walk around the extensive vineyards and orchards and pick all the fruit we wanted. I cannot say enough good things about this amazing destination. It was totally awesome...we didn't want to leave, and are already talking about returning.
We liked the countryside location yet convenient for Lamego and motorway access to the Douro valley. The propriertor herself gave us tips on what to see in various places. Our room was a thoughtful convertion of an outbuilding and gave us a sitting area as well as bedroom space on a mezzanine floor. Swimming pool about 100 metres walk from main house. Guests should be aware that the evening meal is 37.5 euros. It is reasonable value for money for a gourmet meal in a special location but the full meal is the only option offered.
We enjoyed an unbelievable warm atmoshere in an environmet that was full of history. The decoration of the rooms and the whole area gives a strong flavor of Portugese history which we really appreciated. The dinner we had was a perfect example to learn about traditional cusine of this region - we will come back - quite soon - to stay a bit longer and relax.
Charming staff, wonderful common areas. Large room and bath. Wonderful setting on a large farm Hard to find
On arrival we were shown the hotel and quinta. We were met with great hospitality and felt welcome at once. Dinner was delicate and clearly made with much care.
Spacious rooms, clean and comfortable Price for night not adjusted with the services offered, mainly the very poor breakfast, lots of better options in the region for 125€ a night
The fantastic view, the quietness, the portuguese kindness, the wine, everything...
Beautiful location and immaculate attention to detail. Provided everything we could possibly need. None
A beautiful setting and a well run, well equiped,and friendly hotel
The staff and location are wonderfull. A great place to relax and enjoy the wine and country
The location and staff were first rate and better than could be expected. None
Superb location, attentive service, wonderful food. Fantastic - we will return.
The environment. The grave yards, the weather and sightseeing. The AC noise
Helpful and knowledgeable staff and wonderful setting.
Room and facilities were superb and memorable. Views were breathtaking and worthy of many photos. Wines were first-rate and the tour of the facility was very interesting. Can even walk among the vines. Glad we stayed there! This is not about the hotel itself but the drive to it on a very harrowing and treacherous road. The road is a switchback and very narrow, only wide enough for one narrow car but is considered two-way. This makes the 15 km. drive to the hotel about an hour! The infrastructure needs to be improved, because the guests are absolutely exhausted (speaking for ourselves) by the time of arrival to the hotel.
Stunning sorrounding, super friendly staff, a real gem. Be aware that you have a 25 minutes ride off the main street in the Douro vineyards. Not negative, just be aware....
The environment The air conditiong was not functioning well!
Kindness Staff and see sight No cold minibar in my room
Very poor breakfast (choise)
The Quinta itself is very beautiful, with plenty of spaces to explore and great views over the Douro Valley. Nothing to point. Excellent experience.