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Pros: "Nice folks"
Cons: "Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat."

Pros: "Nothing"
Cons: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."

Cons: "Children children children....."

Cons: "Could've been on time"

Pros: "Crew"
Cons: "Screens need update, mis functions on equipment"

Cons: "Terribly uncomfortable seat."

Cons: "Just except very bad to reserve 24h before by phone impossible to have the number call call geneve airport it was ile fidji a d south pacifica impossible to understand i speak french andlittle english perfortunatly my kids live princetona d boston Thank.you merci yvette ruggeri"

Cons: "Difficult if not impossible to sleep in coach"

Pros: "The crew were personable and the chocolate that was offered near the end of the flight was a nice touch."
Cons: "Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one."

Pros: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Cons: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."

Pros: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Cons: "NO legroom on the Zurich to Dusseldorf flight."

Cons: "The plane was ancient. offer wifi- at least be able to pay for it. charger outlets."

Cons: "Palermo never ready for plane arrival"

Pros: ";Flight attendants very attentive;"
Cons: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."

Pros: "After having read Swiss Airline reviews I was prepared for a difficult and uncomfortable trip from BOS to ZUR. I was pleasantly surprised to the kindness and comfort I found in the economy class of Swiss Airline. Bags were checked in, flight was timely and legroom was satisfactory. I would highly recommended Swiss Airline due to my overall experience."

Pros: "Everything was perfect"
Cons: "Everything"

Pros: "We were pleasantly surprised at how good the food was! An added bonus was the chocolate they gave us. Crew was professional and courteous."

Pros: "The staff upgraded me to business. It was a great wxperience"

Pros: "No problems to report. Boston to Zurich in under seven hours."

Pros: "11min for airplane docking and going through passport control . I have travelled the world but never seen a more efficient way than at Zurich airport.kudos."

Cons: "Outdated plane."

Pros: "I thought the attendants were nice and that it was an easy, relaxing flight."

Pros: "On time; everyone friendly and helpful."

Cons: "I wasn't able to select seat before boarding"

Pros: "Chocolate"
Cons: "Staff not very friendly. Very small seat. Worn out plane."

Pros: "Kindness, courtesy and smiles"
Cons: "nothing in particular"

Pros: "Everything !"

Pros: "Just another flight, nothing special."

Pros: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Cons: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"

Pros: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Cons: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"

Pros: "Swiss chocolate is always welcome!"
Cons: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."

Cons: "We were packed into the airplane like sardines!"

Pros: "Food was good. Seats were comfortable."
Cons: "One of our seat back entertainment units did not work. The attendants tried to reset it twice, but it did not help."

Pros: "Friendly staff"

Pros: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."

Pros: "No problems."

Cons: "Too narrow seats."

Pros: "Nothing! It was the first day of our honeymoon, and it was ruined by Swiss."
Cons: "This (attempted) flight was like living a nightmare. The aircraft had a problem with the A/C, so we sat in the extremely hot aircraft on the tarmac for 2 hours while they tried to fix the problem. Then, when we were finally told that the aircraft could not fly, the Swiss staff said that we were "not allowed" to leave the aircraft. After stressed passengers confronted the crew demanding to be let off the aircraft, we went back into the terminal to wait for hours in line as just two Swiss staff filled out hotel vouchers by hand for over 200 passengers. Adding insult to injury, we were then told to wait for a hotel shuttle at the curb, despite the fact that the shuttle had stopped running hours earlier at midnight. I didn't fly to Switzerland until the next day, losing hundreds of dollars on a missed hotel stay in Zurich, and travel plans. And it was an awful start to my honeymoon. The way the Swiss staff treated us was unconscionable and insulting. They have not responded to my several written complaints, so maybe Kayak can help!!!"

Pros: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Cons: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."

Pros: "Staff was very polite"
Cons: "Our flight got cancelled and it was slow rebooking very confusing"

Pros: "The food was excellent and the staff were attentive. The flight was smooth and the captain kept the passengers well informed"

Pros: "Nothing."
Cons: "Communication was terrible."

Pros: "We had delays boarding and no one was there to explain why."

Cons: "Confusion at boarding due to delay & Difficult to hear announced in the crowd & noise."

Pros: "On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable."

Pros: "Everything"

Pros: "Cornella was my flight attendant and she was amazing! Such a sweet woman. Someone give that beautiful lady a raise, extra week of vacation and a high five for me. Food was great. Drinks were plentiful. Seat was comfortable and I felt the pilots did a great job of finding the smoothest flight path."
Cons: "Entertainment selection left something to be desired. When comparing to Virgin it is tough to be anything but disappointed."

Pros: "boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants."
Cons: "So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight."

Pros: "That I was going to Florence."
Cons: "This was the most uncomfortable flight I've ever experienced. The seats were so narrow, there was absolutely no legroom, and when the seat in front of me was reclined I had even less space. For an overnight flight, it was ridiculous. The planes for the short one hour trip from Zurich to Florence were more comfortable. The food was tasteless and very artificial in its appearance and taste. Inedible."

Cons: "The plane was cramped"

Pros: "Great staff , amazing dinner, and the entertainment screen size was best"
Cons: "Seats could be a little bigger"

Cons: "Food poor going to Munich , legroom poor."

Cons: "n/a"

Pros: "Na"
Cons: "Na"

Pros: "nothing"
Cons: "better accommodation of passangers"

Cons: "United Airline s***k. Flight was delayed 3 1/2 hrs and they don’t give a s**t you have a life. Never again UA!"

Pros: "Everything except the checking in process"

Pros: "I'm tall so the suit was somewhat uncomfortable."
Cons: "Other than the tight space I have no other complaints."

Cons: "You canceled my trip"

Pros: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Cons: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"

Cons: "I did not like the fact that the United flight I came in on was over a MILE of corridors away from the outgoing flight."

Cons: "The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover."

Pros: "Nothing"
Cons: "The flight left 19 minutes early, stranding 7 people who were connecting from New Orleans. We ran across the entire airport and made it to the gate before departure time. The employee at Lufthansa Senator lounge was nice enough to tell us that the crew must have felt like leaving early. She was very nonchalant about the whole issue. She also refused to assist us, and told us we needed to exit the airport and reenter through the ticketing counter. I upheld my end of the deal by reaching the gate in time. This situation needs to be rectified."

Pros: "The seat 16A is very comfortable and spacious. Most of the hosts were friendly and helpful."
Cons: "My screen did not function well and sound was very poor. I had to have my computer 'rebooted' two times. The second time was done by a gentleman who was a bit sarcastic when I asked if he could help me, as I had waited 20+ minutes for the help to get it going again. You need to update your system!"

Pros: "Nice Biz Class with typical empty center seat. Pleasant FAs."
Cons: "No complaints."

Cons: "The last rows are too near from the toilets or perhaps they weren’t clean when we left Washington"

Cons: "A bass blasting private event at the airport near Lufthansa gate"

Cons: "Missed this flight because my first flight was a cancelled flight, missed intercontinental connecting flight."

Pros: "new clean aircraft."
Cons: "no breakfast."

Pros: "On time"

Cons: "Walked a very long way in Frankfurf airport to transfer to another flight."

Cons: "I gave up my seat to permit an elderly couple to sit together There was an open aisle seat forward from where I was to sit and was not allowed to sit there, instead I sat i na middle seat One good deed did not another"

Pros: "Courtesy"

Pros: "I'm so glad with all workers in the plane, excellent !!!"
Cons: "Nothing"

Pros: "SERVICE"

Pros: "They were nice"
Cons: "They were good"

Cons: "Not enough room. Aisle seat was too narrow and short."

Pros: "Better then United airline"
Cons: "Everything was awesome"

Cons: "Lost my luggage ., not happy"

Cons: "Need free WiFi on international flights"

Cons: "bad weather, not your fault"

Cons: "24 hr delay. I was supposed to fly Lufthansa and had to deal with idiots from United from Jacksonville to IAD."

Cons: "When the lufthanza gate agents saw us running to catch the flight they ran into the jetway to avoid us instead of holding the plane. We waited for 5 minutes and watched the plane back out from the jetway. Their ignorance and 5 minutes caused us to miss the wedding we were flying to Italy to attend. Ridiculous!"

Pros: "Crew was good"
Cons: "Seating arrangement and lack of comfort :( Was impossible to get a seat assignment. Will not fly Lufthansa again."

Pros: "Everything was amazing Very pleased!"
Cons: "Good choice entertainment but system is slow to respond and crashed on a few occasions"

Pros: "My parents had a wonderful experience. Very professional and courteous!"

Pros: "Lufthansa always does an excellent job."

Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."

Pros: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."

Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"

Cons: "It was too cold on the plane."

Pros: "The food and the entertainment were excellent, staff also worked very well, and the airplane appeared well cleaned and maintained"
Cons: "The economy seats are too close to each other to be comfortable for extended periods of time (back to front ways - side space is reasonable)."

Cons: "I will never fly Lufthansa again anywhere"

Pros: "On time!!!!"

Pros: "All!"

Pros: "I enjoyed the attentiveness of the staff"
Cons: "No issues."

Pros: "Nothing to like since it was cancelled"
Cons: "This was a very long day and when we were told the flight was cancelled and we should rebook there were 350 people being handled by 3 airline personnel and no organization or info was available to all of us in line. It took over an hour to get to talk with someone and then we had to wait for another half hour before we could get our voucher for a room and breakfast after having no dinner! Really bad, but the next day we had an easy flight, just got to our destination late and missed several tours we had booked."

Pros: "great and pleasant service, caring and helpful, frequently offered beverages, delicious vegan option, great movies selection, not much turbulence, overall like Lufthansa the best: reliable, on time,"

Pros: "When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!"

Pros: "Food"
Cons: "Comfort"

Cons: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."

Pros: "One lady was so mean when I asked her a question ."
Cons: "Be more smiling and helping customers when needed"

Pros: "So many movies!"

Cons: "The seat was very uncomfortable. There were only two beverage services, at meal times, and the water pours were maybe 4oz. After 8 hours, I was pretty thirsty."

Pros: "The time arrived at the airport was great"
Cons: "Not enough leg room, had to wait too long for shuttle bus to the terminal."

Pros: "Tenía reservado uno y de repente desaprecio"

Pros: "On time"
Cons: "Space"

Cons: "Seats switched from together with my wife on our honeymoon to seperate.Rrude front desk staff."

Cons: "Lost our luggage"

Pros: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Cons: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."

Cons: "Our seats was almost the last seat of all our flights, even we checked in very early."

Cons: "I paid for wifi and I could not use it. There was a problem with the connexion. So, I paid for nothing"

Cons: "Iberia lost one of our bags and also broke our stroller"

Cons: "Even though I bought my ticket through British airways, they made me check in through Iberia. No one told me beforehand so I waited in line at the BA line for about 20 mins and was told by the ticket agent to go to Iberia instead. Also, two medium delays. Not major but I did feel like I spent more time on the plane than I should have"

Cons: "Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice."

Cons: "Your bag people are thieves."

Pros: "The entertainment was probably the best part of the flight."
Cons: "The staff were less than friendly, the food was terrible . Not to mention it was like pulling teeth to get a beverage from time to time. Wouldn’t do it again...... there too many service oriented airlines available to make this mistake again."

Pros: "No complaints everything was good No delays on time flights going and returning back"

Pros: "It wAs on time"
Cons: "NOthing"

Pros: "That we at least got some water"
Cons: "The gate changes, the late start, bad or no info or help from front desk or onboard personnel regarding your connections"

Pros: "Nothing"
Cons: "Flight from Iberia, operated by AA and finaly no flight!!!!!"

Pros: "Excellent meal in premium economy. As good as business class on other airlines"
Cons: "Boarding process is excrutiating"

Pros: "Crew was lovely. Economy seats were on the roomier side. Entertainment options were excellent. Would choose to fly with them again."
Cons: "Food was mediocre. Boarding process was poorly organized."

Pros: "Lovely staff"
Cons: "Due to delay of previous flight I missed my connection for which I had a 3 hour layover prior to delays. I was put on another flight out of LGA upon arrival but was not given a travel voucher even though I was told tmi had one in my envelope. Trying to get someone to issue a voucher almost made me miss my new connection."

Pros: "Landing was perfect"
Cons: "Everything was fine"

Pros: "Reclination system, closer and closer to the AVE, is an advantage. Although still to improve how not to disturb the passenger behind you."
Cons: "Boarding was messy. We barely fitted in the waiting area. Food quite crappy, especially breakfast."

Pros: "Smooth, more food than I've had in the past on united, everyone was friendly, everything seemed clean, smooth take off and landing!"

Cons: "The airline put me on standby for my connecting flight without telling me at anypoint until I was at the gate. I lost a day of vacation and instead had to wait in Madrid for 4hrs, fly to a neighboring city, and then take 2hr bus to my final destination."

Pros: "On time to madrid... late to Alicante"
Cons: "Personal video screen froze and didnt work...chicken meal was too salty. Britisk airways cancelled our return transatlantic flight LGW to JFK and the Iberia (one world) representative Alicante airport could not help us getting on another flight we now are landing in LGW and have to transfer to LHR at iour own expense and are getting to J FK almost 4 hour later than scheduled...spenrt over 40 minutes on phone with British airways at international cell phone rates which also cost us a fortune"

Pros: "Yes"

Cons: "The only bad thing is that the checking at JFK was very long!!!!"

Pros: "Good movie selection"
Cons: "check-in very poor. Priority check-in was slower than the others. The attendant was unhelpful and had inaccurate information"

Cons: "We were in JFK for over 24 hours being lied to and being promised that our flight to Madrid although late would leave that day. We were changed from boarding door to boarding door, we were told that there were no hotel rooms available in New York that they could place us in and told that they were testing a plane and as soon as it was confirmed it could fly we would be on it. At approx. 1am or a little after we (the passengers) from the flight were located at boarding door 7 and they brought an Iberia plane right by the windows in hopes that we would be put at ease at the sight of a possible flight only to find out that there are no flights out of JFK after 1am. The lies they told and or lack of truths was very frustrating"

Cons: "Missed my connection because they weren't super clear about the gate and then just kept me on standby. Would have liked to have had some options, like actually booking my flight so maybe I could have explored Madrid on my 9 hour layover after missing my flight by 4 minutes. And then they kept me shuttling back and forth while doing this. I went through security 4 times."

Pros: "Nothing"
Cons: "Terrible Uncomfortable Overbooked"

Pros: "Seats were comfortable, excellent movie selection, ample leg room, clean and new plane, staff was attentive."
Cons: "Food was average, foot rests were hard to operate, alcohol selection was scant, only beer and wine are complimentary, you must pay for spirits in premium economy"

Cons: "Gate agents never seem to recognize how difficult it is to hear announcements when there are anout 100 people milling around the gate and chatting. Boarding announcements need to be loud, clear, and spoken slowly. Repetirion wouldn't hurt."

Pros: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"

Pros: "The flight attendants were so kind, the food was delicious, and the entertainment options were great!"

Cons: "It was cancelled"

Pros: "It got me hone."
Cons: "Very small seats we were not given any snacks or drinks."

Cons: "The air conditioning was not working correctly, they opened the door during boarding to allow for some relief. ??? It was just uncomfortable. Another thing which is terribly annoying is the touch screen entertainment on the back of the seat. Who in their right mind invented this? What happens when you have a inconsiderate person playing games behind you tapping your seat back like they are playing the xylophone? Ridiculous! People have lost their ability to be respectful, so please get rid of this and put the controls someplace else. This goes for all airlines. Thanks."

Pros: "Nothing."
Cons: "They kept delaying the flight and then cancelled. I had to take uber to Penn Station and then AmTrack to Union Station. Otherwise I would not have gotten back until over 24 hours later the next day. So, in the end I had to spend over $200 more to get home. I really have never had a good experience flying Iberia."

Cons: "We took the red eye and there were children that would not stop screaming and crying. This was not your usual crying infant. These children were able to speak. The crew did nothing about it and let these children yell and scream as they played games on the provided tv. Most of the people on the flight were displeased by this family that made so much noise."

Pros: "Friendly staff."

Pros: "Movies"
Cons: "Boarding was laugh out loud stupid. Worse than cattle. No announcements. Looked like the entire process was run by high schoolers. They wouldn't let us board till the last because we hadn't booked a return on BA. Among the worst flights ever"

Cons: "Put in standby, even with reservation. Choppy fight."

Pros: "Horrible, On new itinerary they took me to Philadelphia instead of NY, Philadelphia fly was cancelled and they did not facilitated anything but an stand/by ticket. I was supposed to be home may two at night and did not get home until May 3rd in the afternoon. my bags did not come with me and I am still wIting for them to tell me that they have my bags and, I had to pay an extra day for my car that was parked at the airport in final destination."
Cons: "I will never flight Iberia or America Airline and I will never use KAYAK to book another ticket, never, ever!"

Pros: "Quick boarding and unloading. Very organized. Entertainment was great to see real time map, tons of movie and music option with each seat having its own screen and choices."
Cons: "No air vents and it was hot. Food was no where near the quality advertised, but not terrible. Not enough beverage service. Couldn't get enough water to stay hydrated on a 7+ hr flight. Payed extra to pick seats but when we checked in we didn't get them."

Pros: "The crew was very friendly and responsive and the flight left right on time."
Cons: "The food was not good and there was very little in way of tv entertainment."

Pros: "Very happy with the service and seat comfort. Thank you"

Pros: "I liked that pillows, blankets and headphones were provided."
Cons: "Boarding was a cluster (mainly because the lines were unorganized)."

Cons: "Watch out for the extra fees and restrictions. We booked a flight knowing that we weren’t allowed a free carryon. We didn’t know the cost for one checked bag was $120!"

Pros: "Nothing stood out. Legroom was ok."
Cons: "Boarding was confusing and poorly managed."

Pros: "everything from the boarding and check-in process to in flight comfort."

Cons: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."

Cons: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"

Cons: "Milan airport closed and flight diverted. Horrible experience"

Pros: "Encouraged to take the pillows home they were nice"
Cons: "Headphone jacks that work would have been nice. 6.5hr flight without sound! The crew disappeared and would only give half cups of water when asked for. ALCOHOL not just wine and warm beer."

Pros: "A short but very pleasant flight and food was served, excellent in every category."
Cons: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."

Cons: "I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining."

Pros: "loved the pillow and the blanket and the movie options"

Cons: "bumping and no coffee"

Cons: "Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space"

Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"

Pros: "I’m taking offFlight was smooth and service was great."
Cons: "Flight was smooth and service was great. Long wait before taking off."

Pros: "Cancelled flight. Charged for bags even though we prepaid for them."

Pros: "Smooth flight"
Cons: "We had to pay extra for checked baggage which were not aware of earlier. The counter person told us we could have saved if we purchased it earlier online and would have saved us 15 euros per person"

Cons: "Flight was delayed"

Cons: "Not getting new business configuration"

Cons: "On any international flight I've been on in the past one checked bag has always been complimentary. This is the first time I was surprised by a checked luggage fee of $85. Considering my wife and I were already at the airport, we had no choice but to pay for our checked bags – resulting in almost $380 in luggage fees for our round trip flights. This restriction was buried on the ticket purchase information – a very sneaky move that cost us significantly. Won't be flying TAP Air Portugal again!"

Pros: "Liked connections and price. Nice crew."
Cons: "There was a hefty charge to reserve seats which wasn’t clearly mentioned on the Justfly website. Knee room was the tightest I’ve had on a commercial flight. The seats barely reclined which is important on an overnight flight."

Pros: "Very nice flight. Complimentary wine, meals and movies. We were in Economy Plus so the leg room was quite good."

Cons: "The 2 hour delay!"

Cons: "Seats are very tight had more room on earlier jet blue flight"

Cons: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"

Pros: "Price"
Cons: "Business flat seats quite restrictive"

Cons: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."

Pros: "I liked the foot rests and leg room. The gluten-free meal was wonderful."
Cons: "Although I had a delicious gluten-free dinner roll with the main meal, I was served a soggy rice cracker for breakfast. Why not another roll?"

Pros: "The staff were really friendly and the flight was as comfortable for me as a transatlantic journey in stage class can be. The food was surprisingly tasty and that Portuguese wine was offered for free made me and the passengers around me feel welcomed and well taken care of."
Cons: "My flight arrived late, apparently, as myself and people on two other connecting tap flights all deplaned after our respective boarding calls had begun. There was no announcement for people with tight connections or about what to do if we couldn't make them. That tap didn't plan out sufficient connection times for the conditions of the airport, and that it was security, not to itself, that did anything to try to expedite is through passport control, etc was disappointing and resulted in several extra hours stuck in the airport for me and for those on one of those other missed flights having to wait overnight for another seat"

Pros: "Nothing"
Cons: "Everything"

Pros: "Seats felt smaller than most international flights"

Cons: "Rock hard seats. Surly stewardess. Mediocre to poor food."

Pros: "There was great entertainment on the first flight"

Pros: "very rude empoyees at check in"

Pros: "Comfortable seat"
Cons: "No lounge airside at Lisbon airport, no shops open that early in the morning"

Pros: "No reason given, just wouldn't let me check in online."

Pros: "The flight was on time. The airplane was clean, there is a lot of space between seats, the seats are confortable and each seat has a computer screen so you can play games, watch movies, news. Etc. The airplane is a brand new airbus."
Cons: "Airplane should have more bathrooms."

Pros: "Friendly crew. Good info on delay"
Cons: "No offer of coffee in businesss when woke up. Still 35-40 before landing"

Pros: "Some staff were helpful"
Cons: "To start off our trip we weren't allowed to get on the plane until an hour after our boarding time. After we were allowed on, the air conditioning was not working and continued to sit on the tarmac not even leaving our terminal for another two hours. Within this two hours there were many elderly people asking for help and one specific gentleman whom was in his late 70s, informed the people around him that he had a pacemaker was pleading to get some air conditioning to the point where 6 people on the airplane were fanning him off. It was 90 degrees in the airplane and we had been sitting in the plane without any help even pleading with the attendents to let the elderly off so they did not pass out. Once we reached the 2 hour mark without any ac the gentleman in his late 70s was beginning to lose consciousness and many people had to call the emergency services, and the crew on flight TP214, tried to tell us everything was fine while the plane was pulling away from the terminal ... as they were giving the man oxygen, even though the elderly gentleman had lost the ability to communicate verbally and was about to pass out. They had to pull the plane back off the tarmac fully delaying us 3 hours in the process making us miss our other two flights. Once we were finally in the air for the 6 hour flight our entertainment system was not working so we were left to twiddle our thumbs for the remainder of the trip. It really ruined what seemed to be an exciting trip and I highly doubt we would ever take TAP Portugal ever again or recommend it to anyone no matter the price."

Pros: "I tot was nice that the flight was not completely full so that we could have a little bit of room"
Cons: "Second connecting flight was very rough. We thought that this would be the shorter, easier flight but it was not"

Cons: "After we had to turn around to BOS because of a technical issue with the plane, the customer server was really unhelpful! I ended up figuring out a completely other flight, through another airline and booked myself on that flight. I worked with this Airline almost an hour to get myself on it and then it seems that it took TAP Portugal that hour PLUS SOME to suggest alternate flights to other stranded passengers."

Pros: "Everything was good"
Cons: "I enjoyed flying with tap"

Pros: "Free blanket, pillow, headphones, and wine! Flight was on time, no one weighed or measured carry on bags."
Cons: "Tight seats for an international flight!"

Cons: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."

Pros: "very pleasant experience flying TAP. Baggage check was free, and for our international flight we had a top notch entertainment system in seat. Would definitely fly again!"

Pros: "The service they provided us reminded us of how airlines used to treat their customers in the past. Meals were provided as was entertainment (there were individual tv screens for us to watch movies on) all for no additional cost to us. From the customer service to the services provided and the legroom on the flight -- everything was more than what we expected and we would consider flying TAP Portugal again."

Cons: "Paid for a seat with extra legroom because I'm 6'4". Was given a different seat and still charged."

Pros: "Good organized, friendly staff"

Pros: "The tablet selection was very variety."
Cons: "The announcement was hard to hear the volume was loud but something not quiet understandable"

Cons: "The seats were so uncomfortable for such a long flight. And they was not enough space between rows. I felt like cattle. It was in humane. My legs were numb several times during flight. My chair would not recline properly. I’m exhausted. Won’t be booking aireuropa ever again."

Pros: "Everything"

Pros: "2 per row so no middle seats"
Cons: "charged me 2x what they would have online for a checked bag 60 euros which i thought was egregious. they were late & no beverages"

Pros: "All the way unti dinner everything went fine. Once dinner started all good things up to now everything went down the drain. The crew were rude, unprofessional and disgusting. Everything else was excellent. Arlindo Fernandez"

Pros: "Unfortunately there is not one positive thing I can say"
Cons: "The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah"

Cons: "This is a complaint regarding a luggage that was not included in my fare ticket. I was not informed from your company Kayak that the luggage was not included in the price. I had to pay extra money on top of the fare ticket of $150 for just one luggage just because was not mention on the fare ticket. Please give me an explanation of your policy in regard, and please advice people in regard of what I just mention otherwise I think your company tricks people without mentioning clearly that suitcases are not included to lower prices"

Pros: "Boarding"
Cons: "Entertainment"

Pros: "The crew was helpful, well spirited, and timely."
Cons: "The inflight TV monitors didn't work."

Cons: "After 2 days at the airport I still waiting for the airline to give me a date and new time for another flight since the airport is having problems after the storms on Wednesday, they don’t have a counter or anything where travelers can ask questions and have problems solve. They keep making you come but with no guarantee of anything. No one knows nothing, it’s very bad the way they are managing the situation."

Pros: "Nothing"
Cons: "Not only did we board an hour late but we were basically held hostage for over 3 hours inside the airplane due to navigation difficulties. We were in the middle of the ramp and little information was given. Needless to say I missed my connecting flight. A total nightmare."

Pros: "Boarding process"
Cons: "A sick/drunk/unfit person delayed the take off for 1 hour, and absolutely nobody informed the rest of the passengers about the situation. We all saw her but no idea what was going on. The aircraft is old, without personal entertainment (Air Europa provided free Wi-Fi to browse a small selection of content though)."

Cons: "I booked a Delta flight and got an Air Europa flight. The flight was two hours late. The plane was really old and and had no screens, USB chargers, super tight space and things kept breaking. I’ll never book a flight that is operated by Air Europa."

Pros: "Service was good food was very good."

Pros: "This A330 had IFE in Coach unlike other A330s the airline flies. That said, the IFE has limited choices."

Pros: "Low Fare"
Cons: "No IFE in Coach"

Pros: "Flight crew was accommodating. Moved us to an empty row so our infant child could stretch out and sleep."
Cons: "Have to pay to secure seats in advance. No access to a bassinet even though we were traveling with an infant"

Cons: "they didn't bring for all the passengers that ordered a kosher meal."

Pros: "I'm a big guy, 6ft 4in, over 300lbs and I had an exceedingly comfortable 6 hour flight. Staff was friendly and just the right amount of interactive."

Pros: "Will never fly this airline again"

Pros: "Food was good. Crew was friendly but not attentive at all."
Cons: "Left late; 40 minutes. The Airbus A340 business class seats from JFK to MAD have a serious design flaw. Three people had their cell phones or iPads slip down the side of the seats, requiring the seats to be disassembled in flight, and getting down on the floor to reach in and get it....if you have small enough hands. Boeing aircraft are far better quality. Noisy aircraft, again, not Boeing quality."

Pros: "In my opinion this to me was the best customer service experience ever on an aircraft. Crew was polite and attentive. Offered food and drinks which most airlines don't do anymore. A+!!"
Cons: "Leg room was a bit tight for a 6hr flight"

Pros: "The airplane was clean, and the staff were correct and professional."
Cons: "The seating is very tight. I also didn't appreciate the ongoing videos on the main screens, many of which were distracting in a negative way. Boarding was also a bit chaotic. Rather than call us to the plane by rows, we were asked to form two lines, right at the moment of boarding, and the passengers all had to scramble together and jostle our way through."

Pros: "Price was very good. That's a big plus."

Pros: "None"
Cons: "Still haven't received been over 2 days."

Cons: "Look tasted old and greasy"

Cons: "Boarding delay"

Cons: "Website not working. I had to call and was sent a PDF boarding pass without a barcode. I ended queuing at the checkin counters again."

Cons: "No vegetarian options at all"

Pros: "I was upgraded to business class which was very spacious and comfortable. The chair fully reclined and I was given a pillow and duvet. Details like a travel bag with socks and a toothbrush were a pleasant surprise. I was thrilled that I could charge my devices all at the same time due to ample outlets."
Cons: "The food was just okay (only one option) and I had to ring the attendant to ask for water. There was no beverage service on a 7 hour flight and that seemed odd to me."

Cons: "People were boarded by standing in a line instead of zones. We stood in line for a good 30 minutes. Also, while standing in line, a gate representative decided to take the back half of the line and move them to the priority line to "expedite the boarding process". As one of the last people in the original line seeing everyone behind me board before me, I was annoyed. This was poor form."

Cons: "No outlets!"

Pros: "The flight was great, had seen some negative reviews. But for me nothing negative to say about air Europa, wonderful seat, great flight crew, everything was on time. Just and overall great experience."

Pros: "NONE!!!"
Cons: "I have asked for a larger sitting area due to clusterphobia with doctor's note. However, they gave me a sit that is right next to bathroom with reclining chair not even working all the way through....the worst flight ever in my life!!!"

Cons: "The flight was delayed more than 2hours. Our flight was supposed to depart at 01:15am and until 2am pilots didn't show up. The flight finally took off around 3am....such a bad experience in the mid night"

Cons: "The boarding procedure need to improve."

Cons: "I had asked for a bottle of water and offered to pay and was told no. There were TVs however they were scarce. The plane needs updating, seats were narrow and tattered."

Pros: "Food was good."
Cons: "Not on par with competitors when it comes to the technology on the plane. No tv, no phone charger which is common now and this flight had neither."

Cons: "Airlines provides no customer support. Do not take it. You have been warned. If you need any changes or any cancellations the policies are extremely unfair. Complete garbage."

Pros: "Food portions were generous."
Cons: "Possibly the most uncomfortable chairs ever. Entertainment was also outdated."

Cons: "We had 1h30minuts of delay. Too much for a 40 minut flight..."

Pros: "Liked the boarding process (from back to front)"
Cons: "Crew not friendly, food was mediocre, the entertainment did not work at all"

Cons: "The seats didn't have their own screen."

Pros: "It was quick"
Cons: "Porly maintained interiors and tight seats"

Pros: "10pm red-eye flight from JFK to Madrid was cancelled, passengers were made to wait extra hours before having this be confirmed. Then we were told to return to the airport the next day for a 2pm rescheduled flight only to find no Air Europa workers even there, and that we'd be put on the 10pm flight for that night, combined with people already on that one. Virtually no compensation nor apology with the exception of ONE worker who joined the air europa staff that afternoon during the re-check in process. Once finally on the aircraft, we left an hour late, as well. Upon arrival in Madrid, spent a long time searching for the way to get compensation back for my taxi rides, and was given options to do online, call, etc., so the process is still ongoing. I will think twice before flying with them again!"

Pros: "Super friendly and accommodating."
Cons: "No problems"

Pros: "the price"
Cons: "service,flight entertainment and food was poor quality."

Pros: "Food was good, service was great. Seemed like a brand new plane."
Cons: "Smelly passengers"

Pros: "Our flight was ontime"
Cons: "Minimal leg space, only a couple of televisions, uncomfortable flight overseas"

Pros: "I have never been on a flight to Las Palmas where the crew was so un attentive. It was really a shocker to me. I have had the luck of flying and usually getting very professional and courteous flight attendants and crew members. On this date I hardly saw them, they didn't acknowledge me whatsoever. I am wondering if the reason for this was because I sat way in the back of the plane. It was my first time selecting a,seat near the end of plane. However, that is no excuse. I had waited a long time to board this flight and I attempted to order some food but after 3 attempts and being ignored by the 2 female crew members in my isle I just fell asleep. It was a negative experience because as,a paying customer I always expect good service to say the least."
Cons: "The lack of attention, acknowledgement, food service."