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Reception clerks were very helpful.
In fact, I like this hotel considering the brand Best Western and the location: center of Gura Humorului and close to all the famost monasteries of Romania-Bucovina. I prefered junior suite and the room was wonderfool, but the bathroom was very, very small for a 4* hotel.
a nice hotel, good location for visiting the monasteries and I goot a big room with a view. To my surprise there was no air condition, but we were lucky that it was not too hot.
Kindness of staff, coffee in the bar.
The hotel was at a good level expected from belonging to Best Western chain. There where problems with the wireless connection in the public area (they have not internet in rooms). and I could not use my computer. They proposed me a wired computer in the public area but the use of the of the computer was not so easy having an old mouse which did not work well.
Nice hotel, well-maintained and clean. The free internet was a plus. The exterior of the building-- a little bit stern...
Very friendly and proffesional personnel. Excellent location for visiting the monasteries from Bucovina.Clean and comfortable room.
In the mountains and countryside with a good quality hotel and personal. With a good restaurant included.
easy to find. very good ambience, atmospere. relaxing surounding noisy heating system
Lucy and her staff were awesome. Service was excellent and attention to detail made it a nice place to be. Breakfast was a little bit different every day - better than The Hilton! I would have liked to have stayed much longer. It is a ' Home from Home ' .
Staying in this hotel is really delicious. The family atmosphere is very visible there. The food is excellent - made out of local producst only. Available SPA offer is at the very reasonable price.
Very helpful and friendly staff. The owner is very knowledgeable about the country and region. Excellent breakfast. Very friendly atmosphere that made the different guests feel very at home and comfortable to talk with each other and share travel stories about Romania. We met a really nice mature Irish-American coulple and a German man travelling with his son and some nice conversations. The restaurant was great. Could use a second dustbin in the room (not just the one in the bathroom)
Wonderful host, superb breakfast beautiful surroundings No
Privacy There was a problem but it was quickly addressed
Everything Lack of hot water first evening
The location is right near the city, but has a country type of feel. The outside eating area was nice and the food was good. No air conditioning, but we were fine without it.
very stylish hotel.
I found the staff to be very friendly. My brother and I were both sick and one waitress seemed so concerned about us during our stay at Hilde's. The Love Story room was beautiful, though a bit warm at night and no air-conditioning (we were there during the summer). The owner came over to us during breakfast one morning and introduced herself. I thought this was very nice. Above all, service was fantastic and the location was perfect! VERY close to two of the painted monasteries. Thanks for a great stay!
Very friendly and helpful staff, great room, very easy to find thanks to the signs along the road, convenient parking space None
The room is spacious and the location is suitable for visiting the famous monasteries nearby with a car. The staff cannot speak English. Internet cannot be connected even the password was confirmed and input in front of the staff.
Clean and small hotel near the forrest. Free internet in the lobby. Nice attic. Close to very good restaurants. Very nice staff. Noise in the morning from the neighbours.