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Room was spacious and clean. Staff were efficient, and there were convenient trollies for luggage, as well as an excellent varied breakfast of both hot and cold food. As we were next to an exit, we had a lot of noise in the morning from deliveries arriving at the hotel.
It was clean and they had service in English and also had some TV programing in English Out of the way, I would have prefered being closer to Heidelberg
The staff was excellent, friendly and accommodating to all my needs. The room was clean. I have high standards when it comes to cleanliness and this hotel met my standards.
We had a Club room and thoroughly enjoyed it. The beds were the most comfortable we've found in Europe. It is a basic Holiday Inn but it was clean, comfortable and easy to sleep. It was convenient to the autobahn. We would recommend the hotel. The internet was terrible. It was expensive and then would not work with a Mac. We were over 2 months in Europe and this was the first time this had ever happened. Thankfully, the hotel reimbursed my internet expense.
It was a clean hotel.
comforable rooms and good food we didn't like the dining outside by swimmingpool, there must be also the opportunity for dining in th restaurant. After discussion they arranged for us 2 places in the restaurant after complaining.
The staff were very friendly. I was on a business trip and the location for the highway was fantastic. Restaurant being open until 10.00 p.m was a big help, I didn't arrive until 8.30 after a long day and to be able to eat good food was very nice. I tried to watch Sky Sports on pay channel but couldn't get the system to accept my room number. All instructions on the TV were in German
A good place to prepare the Kraichgau triathlon.
The hotel has a very good position near to the highway, the facicilies are ok. When you book and pay!!! A room in advance with 1 week and at your arrival the lady from the reception says that she don`t find your reservation ... It`s quite terible !!! But in the end, after she was upset why I`m asking to check what I pay 1 week before, and with the kindness help of booking staff everithing was ok !
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Great location, whole new object.
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
Very quiet ! Not enough international TV channels
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Pleasent location and facilities
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
breakfast was great parking at extra payment 12 euro, bed little bit too soft
Modern and nice hotel, good location! Nice staff, good value for money!
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
the facilities, the shower in particular...
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
Staff was very courteous, friendly and helpful.
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Location Air conditioning not working
Everything was great
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
I hope to came to germanty and stay a gine in this hotel
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
Gym was not really a gym, pool was very small.
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
Location, English speaking staff Had to pay for parking
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
Loved the old town near by.
In general OK No gym at the hotel, a bit difficult to park
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
Relativly Cheap The Bed and pillows are not comfortable
The rooms were spacious and clean. The property was elegant and comfortable. The staff was friendly and helpful. Nothing really negative. The location is a little bit weird since it's next to a ciment factory, but that did not have any effect on our stay.
Good value for money, good size rooms, comfortable beds, quiet location and a very nice restaurant.
The spa facilities were good. The environment was quiet. The breakfast is OK, but a little bit overpriced. The day after the first night, the room was not done. The whirlpool in the spa area are not free of charge, although on the website it is indicated that the spa facilities are free of charge for hotel guests.
Our room was large and light and pleasantly decorated. The bathroom was okay, and it was only a 23 minute tram ride to town (plus 5 minute walk to tram stop). Staff were pretty friendly and the restaurant was nice/somewhat plush. The area was a little industrial - Leimen is a bit of a whole in the Earth but it is very handy and the surrounding villages are nice. Given the roomy hotel and the nice development of the hotel grounds, you would have to otherwise pay a fortune for a similarly spacious hotel that wasn't in Leimen (there is nothing all that wrong with Leimen, it is just not as nice as much of the rest of Germany).The cuisine suffered from the typical lack of imagination when it comes to preparing gourmet food (i.e., the dogma that nice food needs to have one, or all of the following, in it: wine, meat, or goats cheese!). If you are a vegetarian wowser (as we are), maybe you should eat in town (though perhaps not in Leimen).
The hotel was new, the room was very clean, rather big for Europe and comfrortable. Spa fascilities were great. No airconditioning - it was hot and the hotel shoudl have AC at least during the summer months. Lack of at least a small pool in the spa to cool down. Must be a perfect place toi relax during cold weather months.
Room was so beautiful! Staffs were so kind. no freezer...
Nice hotel, good service.
Nothing was too much trouble for the Staff. Due to the lack of Air-Conditioning in our Room, they cheerfully provided a Fan when we requested one.
I loved that our room had a balcony that looked onto the courtyard NA
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
food and staff view from window - but could not be helped...
Quiet and efficient in a great location
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
external sportsfacilities and free wifi no decent wifi reception in room
Centrally located. It is little bit below value for the rate. It should be cheaper.
Efficient. Nice lunch in garden. Wake up call on time!
Staff was very friendly and helpful, spoke excellent English. Breakfast was amazing. The "fitness center" was a joke, although the surrounding area is great for running and cycling.
The room was quite large and very clean. Nice location.
Helpful friendly staff, good food, convenient location, average room, but with excellent panoramic views which are a 'must see'.
Location High charges for period during German gp, but typical for hotels in area!
Very cosy hotel, friendly staff and brilliant kitchen.Comfortable and very clean room. A little noise from the street, when the windows are open.
Cleanliness, breakfast , value for money 20 min drive from Heidelberg. No easy access with public transport
A very good hotel for those who come by car - the motorway is very close. Very clean, new, comfortable and soundproof. The air conditioning does not work in the rooms and it was a very - very hot summer ! The fan we had in the room did not help !
The staff was polite, welcoming and helpful both at the reception and in the restaurant. Rooms were immaculate, and parking in the basement garage, while not free, was given at a modest rate and was very convenient. A fine experience.
Nice hotel, comfortable rooms and a rich breakfast. OK for an overnight stay, with fast internet. Parking not free, but not too expensive.
The nice kindness of mr. Fischer and his staff, the warm atmosphere in the room, the elegance of details, the good breakfast
very goog service, friendly and helpful
hotel staff was very friendly, pleasant garden terrace, room was quite spacious wifi connection was very poor from my room