Hyatt Place Washington DC/US Capitol

Good intentions

The staff when I spoke with them was helpful and professional. Overall cleanliness of the hotel was very good. The hotel is relatively new, but kind of on the edge of a good area. Breakfast was good each morning that I was there.

Called the hotel several times during my travel to the location due to airline issues. Phone rang as many as 50 times with no one picking up. Same thing happened when I called the front desk from my room. Not sure what the issue was since the staff was always courteous and helpful when I interacted with them in person. Room was only cleaned 2 out of the 4 days that I was there even though I was out of the room from either mid-morning until late night or early morning until dinner each day. Not in the hotel's control, but construction site across the street is very loud. Sleeping in on a weekday not really an option.

Disappointed

Nothing

The neighborhood was so bad that we did not check in.There was no parking and the surroundings did not look safe. I would not walk from street parking to the hotel with my wife and two teenage girls. The hotel is attached to a wheel shop. We went to Alexandria, Va and stayed at a Residence Inn by Marriotte instead.The website for this hotel is very misleading.