Cons: Car was in poor condition.
Left tablet in Car and never was returned to us.
Jul 27 2016
Cons: The tiny shoe box of a car that I rented (Ford Fiesta) was nowhere near worth what I paid. It was the cheapest option I could find and thus I had no real choice, but still not worth it.
Oct 16 2016
Pickup and dropoff of site
Pros: Clean, cheap, reasonable price although i chose dropoff at different location than pickup
Cons: There was no information during reservation to ket me know that pickup is not at main location on airport. Had to waste time locating shuttle to pickup location
Nov 8 2016
Price did not match what was booked
Cons: I booked on kayak for 110.00 tax inclusive. When I got to the car rental desk it was 131.00. I know it is only 20 dollars and I did not have time to argue because I was running late but this was very misleading.
Dec 1 2016
Cons: Took me nearly hour and half to pick up. Changed my plans significantly
Jan 5 2017
A car will get you around
Pros: The car was fine - just a little confusing to find since I was told a row with 6 options but there were only two cars available.
Cons: The site is ghetto......it is off of the airport, which is fine, but the car lot was just ghetto...dirty and disorganized.
Jan 17 2017
They denied my rental
Cons: After a line of nearly an hour, they denied my rental because I only had debit cards (I did the reservation with the same debit card). When tried to switch the reservation to my wife, they said it wasn't possible and made a new one, of course more expensive than the original. I don't think I will ever repeat with them.
Jan 18 2017
Very rude customer service
Pros: The bus driver from the airport to the dollar store location.
Cons: Un professional, and unwilling to be helpful.
Jan 23 2017
Cons: Did not explain charges. Got reservation returns wrong. Bad
Pros: Finding the drop off on Tryon was nearly impossible. Literally hidden. Make better directional signage!
The price was great. The check in was super easy. All staff VERY friendly. I wouldn't buy that model of car but it met my needs for this trip.
Sep 11 2016
Pros: Car was clean
Cons: Need more signage at airport for returning car. BEWARE, they are great for wanting you to upgrade which of course will increase the cost. Have your agreement available from when you booked on line to confirm the agreed cost. Use of kiosk takes even longer to use then speaking with someone at the counter.
Oct 8 2016
Pros: Fast and easy at the counter.
Oct 18 2016
Pros: They drove us right to the airport.
Oct 22 2016
Cons: Inspecting car myself prior to use and no one asked for the paperwork before leaving airport. Seemed useless.
Oct 26 2016
Cons: When I got to the airport to pickup my car, the retailer told me there were additional fees and taxes that I needed to pay because it was an airport pickup. I was also charged an additional amount when I dropped it off, again because the drop-off was at an airport. I also paid for a intermediate sized car but was given a Ford Fiesta. I was disappointed in this experience and would not recommend Hertz to anyone.
Oct 31 2016
Cons: Taxes and Fees were almost 3x what was listed in Kayak. Avoid. Some kind of scam doing on with hertz
Nov 1 2016
Overall good, location issue
Pros: Great little car! Drop off was painless.
Cons: My car was equipped with an easy pass for toll lanes, but it wasn't until I had a problem that I found out that you had to open a box in order to use it, that was not explain to me when the car was given to me, I had to look up to the pass and read it. I'm guessing will get a fine in the mail.
Nov 9 2016
Cons: Unable to find car assigned to me,they try to charge me additional 400$ for car they gave me instead.
Nov 13 2016
Great Rental at an Amazing Weekend Rate!
Pros: Great price. Nice people at the service desk. Fast in and out.
Cons: Be aware that it is quite a hike between the terminal and the garage where the cars are stored. This is the same for EVERY car rental company at DCA. I was fine, but if I'd had a lot of stuff to carry or my elderly parents had been with me, it would have been a problem for sure.
Cons: Had to wait over 3 hours for a car. They don't know how to hold a reservation.
Nov 12 2015
Pros: The easiest process I have ever been through and true to my reservation.
Dec 28 2015
Pros: Let us change the return location with no extra charge.
Cons: Asked for a Ford Focus but got a NIssan Altima
Jan 6 2016
Pros: The car was fine. I had no complaints
Cons: When I returned the car I told them it needed a good vacuuming since my son's dog was in the car and he sheds. The attendant told me that dogs were not allowed and they would charge me $200+ for cleaning. No one had told me dogs were not allowed and nothing in their contract states that. It does state that a reasonable charge would be applied for clean up if necessary. The only additional cleaning needed would be minor. I'm aware of that since I brought the car to a car wash when I arrived at my destination on Dec 21st. The total cost including a generous tip was under $20. Budget has charged me over $300 which is totally unreasonable. There were no stain or anything extraordinary required.
Jan 21 2016
Cons: Car was not available. If you are going to allow customers to book a car, you need to be able to provide a car.
Jun 11 2016
good and poor
Pros: The budget people at our hotel were amazing, they allowed to return the car 1 day early and we did not have to hassle with the airport lot especially being they didn't open until 7 am and our flight took off at 7:15 am.
Cons: When we got to airport we went to rental agent at airport to find our we had to go to union station to pick-up car. We got a rate of $220 for week on internet and to get one from the airport she wanted $599 so we got an uber and went downtown and saved $400. The agent didn't offer any discounts or price matching.
Sep 8 2016
Oct 24 2016
No cars and poor customer service
Cons: Arrived at pickup counter, was informed that the reservation only locked in the price, not an actual car. Pulled up my confirmation email which said, "Rental car reserved" in large letters. The Budget representatives at the counter did not apologize. We will not be using Budget again.
Jul 26 2017
Cons: Incorrect billing on fuel and odometer led to painstaking process to get reimbursed.
Aug 16 2017
Expensive if you rent fully comprehensive
Pros: Good quality car
Cons: Dashboard and middle console had stains and sticky. Had to clean all aroun the driver's area before driving
Pros: there was nothing to like because YOU GAVE MY CAR AWAY
Cons: No car! I thought I had reserved a car - I had, in fact. But because I didn't arrive at the time I had reserved (I was an hour late), they gave my car to someone else, and had no other cars available. We tried calling 3 others Enterprise locations but no one had a car.
I had reserved a car for 24 hrs. If the staff wasn't sure I was still coming to pick it up, why not call or email? Or if they don't want to contact me BEFORE, why not contact me AFTER so I don't waste a trip to the pickup location? Completely UNACCEPTABLE and ridiculous.
This is not how a car "reservation" should work. If you have a policy that customer must arrive within X minutes of car's reservation time, please make that clear so we know what the window of time is, or so we know when we need to modify the reservation to adjust the pickup time in advance.
BAD EXPERIENCE!!!!!!!!!! Why would anyone make a reservation with Enterprise if we're not guaranteed an actual car? This was for an important trip to a hospital to visit a sick family member. Luckily I was able to get a car from Hertz.
Jan 5 2017
Pros: The folks at the 1069 Vermont Ave Enterprise in DC were incredibly nice in helping pick out my car before departing on my trip and were gracious upon return. I will definitely be renting from this Enterprise location in the future. It was a seamless and pleasant experience I will be recommending to friends. Thank you for helping make our holiday travels easier.
Oct 11 2016
Pros: I didn't get the car, they didn't have one for me
Cons: The person at the front desk was very very disrespectful to me and my husband. He claimed that he called and left a message and since we didn't call him back, we don't have a car. He also lectured us on how we need to answer our call when someone calls. we assured him that we didn't get a call but it didn't help. This was the worst experience of my life.
Sep 18 2016
Pros: The parking lot for pick up and drop off is about a block away and not spacious at all.
Cons: Parking lot away from the office
Dec 27 2016
Pros: The employees at this location were really fantastic.. Friendly, genuine, helpful.. The car was new, which was nice, but the employees really made this experience wonderful.
Feb 14 2017
Benning road - D.C. SE
Pros: Ease of service
Cons: Car reeked of cigarettes the whole time I had it. The smel just didn't go away. Car was a bit out of date as well. Brakes felt like it grinded.
Jun 1 2017
Nice new car, great service
Pros: The staff at Enterprise in DC were very accommodating and I was able to get my car in no time (on a busy Memorial Day weekend). I would recommend it again.
Sep 9 2017
Pros: Great Service and appreciated service with a smile. I would go again as the y gave me credit after turning in car early.
Sep 13 2016
Pros: The pickup was very easy and quick. The car was clean and performed well.
Cons: When I went to drop off the car, the gate wouldn't open, saying the garage was full. It wasn't. After a while I finally figured out that I had to drive around the building and enter the garage from the top of the hill and drive all the way down through the garage. This whole process was unclear and added at least 30 minutes to my drop off which should have been easy.
Cons: I pick up the car with an empty gas tank and returned it empty too but i was charged for the empty tank.
I am asking the company to refund the amount of money charged to my debit card
Poor axplanation of the bill upon drop off
Aug 21 2016
Pros: Pick up and drop off was very easy
Cons: Drop off fee.
The car was not clean on the inside.
Sep 4 2016
Cons: No directions to find the rental desk, on a hot day the address wasn't enough.
I wanted a small car, they didn't have any.
Nov 9 2015
Washington DC Rental
Pros: 1. We picked car up at Dulles airport and dropped it at Union Station with no extra charge.
2. We used the online checkout feature so we were able to skip the line and pick up our car from the lot.
3. Car was clean and ready to go.
Nov 21 2015
Pros: They were helpful when hertz wouldn't take a debit card. They wouldn't match Hwrtz's (much better) price but did work to give me a discount.
Jan 6 2016
Very hard to find!
Pros: Very easy to access from the city
Quick & easy drop off
Cons: The place was incredibly hard to find. There are no signs. Instruction in confirmation were not clear enough. We called customer service because we drove around for about 39 mins and they were also not able to give us info on how to get there. They transferred us to the location desk and we were on hold for 15 minutes and no one picked up.
Jan 11 2016
Pros: This company is amazing. very easy pick up drop off, awesome cars, minimum contacts and paper work. Highly recommended
Jan 25 2016
Cons: Union Station drop off location for car rentals is almost impossible to find.
No direct number available to call and head office Alamo
Feb 12 2016
Good Price but Poor Vehicle Quality
Pros: Price was good and pickup personnel were attentive
Cons: The first vehicle (Economy) did not have a working passenger seatbelt. I switched for a second vehicle which had a very noisy ventilation fan/ motor. Unfortunately, it was 20 degrees at the time, so heat and the fan were necessary. In any event, it was only a day trip, so it was not the worst.
Cons: Avis staff were rude, uncommunicative and unhelpful. Very long wait to pickup car, no explanation, lots of chaos and confusion. Staff were fighting with each other and ignoring customers. Total lack of accountability or basic customer service.
Dec 30 2015
Worked as advertised
Pros: Rented Ford Taurus. Drove from Washington DC to Miami and back without issues. Car was clean and functional. Got additional insurance through Kayak 3rd party at a fraction of the price that Avis would charge.
Cons: Comfort rating isn't a reflection on Avis, more about the long distance comfort of the vehicle itself.
Pick-up/Drop-off location at 1722 M street opens precisely at 7am. No early/late drop-off available.
Sep 6 2016
You get what you pay for
Pros: price, location
Cons: unfriendly staff, confusing procedures
Oct 11 2016
Great experience with Avis
Pros: The price was very fair, and having no drop fee for state-to-state rental was a very pleasant surprise! The employees at both pick up and drop off were very nice. The car was clean and trouble-free.
Dec 30 2016
Pros: I reserved the car on Kayak at one price and learned at the counter that appropriate insurance would double my price. This was an unpleasant surprise. Very stressful.
Apr 23 2017
Big delay in getting car
Pros: Car we finally ended up with was fine. Manager tried to be helpful when we spoke with him.
Cons: Union Station DC location is very hectic. Desk workers were unfriendly and unhelpful. Had to wait a very long time for our car. First car we were given reeked of cigarette smoke and had ashes on the console; clearly had not been cleaned.
Apr 24 2017
Disrupt this market pls
Pros: The car was new and clean. All sales associates were kind and understanding
Cons: Dear god, can someone disrupt this antiquated market of rental car companies? They rented us a car not knowing if there would be enough cars and though the office peeps were very helpful, AVIS company policies have backed them into a corner. We waited for our car for over an hour and watched our rental specialists spend most of that time idle as well. There are no options to switch locations, there is little communication about what is going on, and the documents are still printed slowly on dot matrix printers. Why can't we have an ap for this?
May 31 2017
Great car, awful service
Pros: The car was great - great value for what I paid.
Cons: The service at this location was abysmal. Cops were called because a customer has "lost" a car. No one was helpful in getting the car OR returning. It took me an hour to pick up car and an hour to return. There was only one person at the counter the entire time. Good value but you get what you paid for with service.
Jun 18 2017
Cons: There was an enormous line and three visible staff members doing nothing while customers waiting. They were just talking amongst themselves about personal things - in plain view of customers - while just one person checked people in. It was absurd.
Jun 26 2017
Pros: Car was fine
Cons: Checkout was disorganized and really slow. Not too friendly either
Pros: Drop off folks 9:30 pm 6-17 were very courteous and helpful - pointing me towards terminal
Cons: Reserved a compact car for pickup at Reagen National Tuesday June 15th, 2017 close to Midday. But was given a gas guzzling Chevy Impala (they said they didn't have any compacts to give me). Was also told at the rental counter that my car would have an EZ Pass for tolls. But when I took possession of car - no EZ Pass. Attendant in garage told me, "I don't have any EZ Pass cars to give you." Not having an EZ Pass is a major inconvenience in the Metro DC area (slows you down and you have to have exact change).
Finally, when I took possession of the Impala, it had several significant scratches on the front and rear bumper. Asked garage attendent for car diagram to document the scratches (BEFORE I left garage). She said, "the attendent at the rental garage exit point will help you." But when I saw the last attendent he didn't have the diagrams either and seemed irritated that I was requesting a diagram to document scratches (so I wouldn't get charged for scratches upon returning car). Drew up a diagram myself by hand and the attendant seemed irritated When I asked him to sign diagram (once again - in an effort to protect myself from liability). He signed the hand drawn diagram in an illegible fashion (making me feel uneasy about taking car). But I was in a rush so I left garage. About an hour or 90 minutes later I called the customer service toll free number on the Payless sleeve that contained my rental agreement. After a 15 minute wait on hold , woman on hold told me I'd dialed the wrong number (she told me to call road side assistance. Called and put on hold again. Filing a claim was a long and terrible experience. I will rent from Hertz now. Will never rent a car from Payless or Budget ever again. And I will never fky into Reagan National again. Will fly into Dulles.
Jul 17 2017
Bait and switch
Pros: Car was clean.
Cons: I ordered and paid for a Jeep Cherokee or similar (i.e. a mid-size SUV that could hold five suitcases), but Payless tried to give me a Jeep Compass (a compact cross-over) and claim it was "similar" - not even close. The Compass hold four duffle bags, not five suitcases. After a lot of complaining on my part, they "upgraded" me to a Ford Escape, which is what they should have given me in the first place. I spent an hour total in line because they were trying to give me the runaround. Then I had to wait in line again when I dropped off the car (rather than just leaving the keys with the parking attendant, as usual) because the system couldn't locate my rental agreement. Total of 1 1/2 spent in line due to their nonsense.
Oct 30 2017
Pros: Good response at pickup counter
Cons: They did not provide a receipt when I returned to the car -- they sent me back to the pickup desk, where there was a long line.
May 7 2017
Interesting Business Model and Rental
Pros: Price was good. Always wanted to try a Fit which is a nice car. Interesting business model - Avis is the new cars, then they go to Budget, and finally to Payless. This one was a former Zip car, you could still see where the logo was removed. Fellow at the rental desk was very nice. I might try Budget next time.
Cons: Car smelled faintly as though someone had smoked in it. The cargo cover was missing.
May 23 2017
Pros: Car was new, full of gas, and the vehicle we needed
Cons: Rental process was very time-consuming . . not helped by a lengthy staff personal conversation . . and the van smelled like a smoker had used it last.
Jun 5 2017
Pros: Car was clean and relatively new, and drop off was a breeze.
Cons: Fairly long wait at DCA to pick up car! Need better signage at DCA for Payless drop off.
Jun 9 2017
Pros: Quick checkout, even if the associate was less than friendly.
Cons: Car wasn't cleaned of trash from previous driver.
Jun 11 2017
Easy-Peasy and Great Fun
Pros: Really liked the ease of picking up the car at Reagan National, which is just a short Metro ride from downtown Washington, D.C. The car was current model Ford Fusion. It drove well and had all the right electronics to integrate with my iPhone. Really comfortable for our family of three, plus adding my aunt when we picked her up.
Jul 10 2017
Cons: No attendant at the desk for 20 minutes. When they arrived, Avis agent processed 12 people in the time it took to get my contract. Very poor directions to vehicle location.
Jul 16 2017
Clerk was a jerk
Cons: Have rented many cars in my life, few if any delivered by a clerk who palpably cared not at all for the customers. Real jerk. Terrible marketing for Payless.
Pros: The lady who helped me to my car was the shining moment with this car.
Cons: The car smelled of cigarette smoke. I didn't realize it until I had pulled out of the garage, and it was too late. It was the most basic model of some kind of Kia, and it was outdated.
Apr 10 2017
Pros: After recent storms there wasn't a lot to choose from but they made it work with what they had. Simple and easy check in and out.
May 25 2017
Cons: Had reserved a Suburban. After I checked in and waited for 20 minutes was told they did not have any vehicles that size.
Don't understand how you can run a business that way. I was moving my son from DC to Baltimore and needed a large vehicle.
Was given a mini-van--which was not large enough.
Jul 2 2017
Reagan airport rental
Pros: There was no pressure to buy their insurance, which is unusual for car rental companies. And we got a ride to our terminal after dropping off the car. It was worth the tip to the driver.
Cons: Thrifty is now on-airport at Reagan National, but this wasn't clear on GPS or airport signage.
Oct 20 2017
Pros: Car was clean and fine
Cons: Rented a car for one day and they asked me 10,000 questions. Was in town for a funeral and don't understand why that was any of their business. My husband and I have the same credit card - same exact number, we just each have our name on o e. We inadvertently swapped cards and they wouldn't let me use it. I went to use debit and they first needed to check my credit score?!, see my return flight info and see more ID. It was such a hassle.
Oct 25 2016
Cons: They probably charged my 5x my online rate with all the extras they added on. Service was slow and had to renegotiate everything I wanted twice.
Apr 4 2017
Pros: The complimentary shuttle was very nice
Jun 11 2017
Dirty car. Ok service
Pros: The service at pickup was quick
Cons: The car was dirty with blemishes inside and out.
Jun 13 2017
Pros: brand new car in excellent condition, inside and out