Cons: Car was in poor condition.
Left tablet in Car and never was returned to us.
Jul 27 2016
Cons: The tiny shoe box of a car that I rented (Ford Fiesta) was nowhere near worth what I paid. It was the cheapest option I could find and thus I had no real choice, but still not worth it.
Oct 16 2016
Pickup and dropoff of site
Pros: Clean, cheap, reasonable price although i chose dropoff at different location than pickup
Cons: There was no information during reservation to ket me know that pickup is not at main location on airport. Had to waste time locating shuttle to pickup location
Oct 12 2015
Decent Car Rental Experience
Cons: Car was out of washer fluid and the tires seemed a little bare.
Oct 13 2015
Only one problem
Cons: It should have been made clear by either Kayak or Dollar that the rental pickup was NOT at Reagan airport but rather required a shuttle to an offsite location. This added an hour of confusion to my morning.
Oct 18 2015
Pros: Don't rent from here.
Cons: Rude, wouldn't let me pick up car at right time initially, tried to charge me an extra hundred dollars wouldn't reemburse me for flat tire fix after their customer service said they would. Poorly managed and terribly laid out.
Oct 18 2015
Pros: Terrible service for pick up. Receptionist left us waiting for over 15 minutes and no one else was in the line.
Oct 18 2015
Don't waste a dollar on this
Cons: My experience at Dollar rental was lackluster to say the least. The woman who processed my reservation lied to my face about the prepaid gas option and what it provided. The store didn't properly process my rental when I took the car, so I had to go through the entire "check in" process when I dropped off the car. The employees worked at a glacial pace when there was nearly a line out the door. At least the car didn't break down. Dollar rental will not get another single dollar from me.
Oct 18 2015
Car was unavailable at pick up time.
Pros: After arriving into DC late, my car was unavailable, with no options. Had to Uber back to the hotel, then come back in the morning, putting a bad dent in my day.
Cons: Windows were dirty, mirrors were dirty. Car was very expensive for off airport.
Cons: I was unable to rent because I had a debit card.
Nov 28 2015
Pros: Color of car
Cons: Smoke was a problem as far as steel. Service was slow and we had to wait for the car a bit upon scheduled arrival
Dec 26 2015
Good, but not great
Pros: Good car in good condition. Return was easy, fast, and hassle-free. I liked that I could quickly and easily walk on the covered route from the terminal to the rental car center without taking their stupid shuttle bus.
Cons: The lady at the Fast Break kiosk was not very friendly, and the staff at the main rental counter seemed to be playing rock-paper-scissors NOT to be the one who did the work of renting us our car.
Jul 5 2016
Pros: We had a Ford Escape, it was a great car and worked very well for the short weekend. The price was good for airport pickup, which is always expensive with tacked on taxes.
Cons: Budget was short on cars and we had to wait 30 minutes to get the car. Also, short on people during busy weekend, and we had to wait longer to figure out how to get the Emergency Light off! It would have been ideal to keep the owner's manual in the car.
On the other hand, the check out process was very easy and efficient.
Aug 21 2016
Car we not clean or modern
Cons: Car was NOT clean, smelled like cigarette and had crumbs in back seat. Also did not have a tollpass or bluetooth.
Sep 2 2016
Cons: The car windshield was so dirty on the inside it was difficult to see out of and there was trash under the seat. Customer service was lackluster at best.
Sep 17 2016
Cons: I went with another rental company bc Budget had a huge line and too few people at the counter. Hertz had no line and plenty of staff.
Sep 23 2016
Oct 7 2016
Horrible Customer service
Pros: Car was reasonable price, clean no issues. Some of front desk staff was great.
Cons: Couldn't get someone to help with toll explanation. Car didn't have a fast pass type of device even though front desk said it would. After an hour trying to get ahold of someone they say it's by plate. Took 40 min to get someone to come check car in. Horrible service by some of staff.
Pros: Finding the drop off on Tryon was nearly impossible. Literally hidden. Make better directional signage!
The price was great. The check in was super easy. All staff VERY friendly. I wouldn't buy that model of car but it met my needs for this trip.
Sep 11 2016
Pros: Car was clean
Cons: Need more signage at airport for returning car. BEWARE, they are great for wanting you to upgrade which of course will increase the cost. Have your agreement available from when you booked on line to confirm the agreed cost. Use of kiosk takes even longer to use then speaking with someone at the counter.
Oct 8 2016
Pros: Fast and easy at the counter.
Oct 18 2016
Pros: They drove us right to the airport.
Oct 22 2016
Cons: Inspecting car myself prior to use and no one asked for the paperwork before leaving airport. Seemed useless.
Sep 23 2016
Cons: Vehicle was not clean; steering wheel shook at highway speeds, side doors were not smooth opening. Process took a long time as well to get the vehicle.
Oct 7 2016
Pros: Misunderstanding, The plane was late I was tired and didn't pick up my car at the time agree on September 21-2016 it was after 1 AM in the morning on the 22nd. I called a few days later to cancel and make another appointment for pick up with this call I was disconnected three times and on the final call the person said I had to re-apply with a credit card I couldn't use the same card it was tied up with Hertz, so I use another credit card, The first card what's going to be adjusted since I didn't pick up on that date.
Cons: The agent Kenneth in Oklahoma City was not a good agent with me, I had asked for a supervisor he replied there was none at that time. so we tried to resolve our mess. He also mentioned that I was no longer in the system and I try to ask if I was no longer in the system why I had to be charged all over again. Then when I return the car in good shape and fill with gas to the airport hertz my card was charged and additional $79.I sign discussed and wanted to just leave and get back home on the plane.
Aug 1 2016
Bait-n-Switch...or Price Gouge?
Pros: Nice van - Kia Sedona is worth a look...lots of standard features on the LX trim line.
Cons: Hertz rep said he'd work us an upgrade -- travelling family of 5 with bags enough for 5 weeks travel...full-size car we booked was too small. Hertz rep promised to upgrade us to a van for a "small fee." Turns out the upgrade was $30/day additional...nearly a $1000 more than my $950 pre-book price for the full-size. Total screw. Won't do this again...let the buyer beware of folks making promises they have no intention of honoring. Thanks Hertz!
Sep 12 2016
Great Car, Great Price
Pros: Very clean car, great gas mileage & great staff at Dulles Hertz
Cons: Pickup location but worth it considering the deal was $200 less than neighborhood car rental
The EZPass device was ridiculously exoensive
Sep 26 2016
Easy Peasy Lemon Squeezy
Pros: Pickup and dropoff were flawlessly easy - it helps that they are right off the metro at DCA Reagan. I got insurance through kayak so we declined the hertz insurance and had no problems with excess charges. Price was great, and the car was exactly as needed.
Great experience, would rent again.
Cons: I pick up the car with an empty gas tank and returned it empty too but i was charged for the empty tank.
I am asking the company to refund the amount of money charged to my debit card
Poor axplanation of the bill upon drop off
Aug 21 2016
Pros: Pick up and drop off was very easy
Cons: Drop off fee.
The car was not clean on the inside.
Sep 4 2016
Cons: No directions to find the rental desk, on a hot day the address wasn't enough.
I wanted a small car, they didn't have any.
Nov 9 2015
Washington DC Rental
Pros: 1. We picked car up at Dulles airport and dropped it at Union Station with no extra charge.
2. We used the online checkout feature so we were able to skip the line and pick up our car from the lot.
3. Car was clean and ready to go.
Nov 21 2015
Pros: They were helpful when hertz wouldn't take a debit card. They wouldn't match Hwrtz's (much better) price but did work to give me a discount.
Jan 6 2016
Very hard to find!
Pros: Very easy to access from the city
Quick & easy drop off
Cons: The place was incredibly hard to find. There are no signs. Instruction in confirmation were not clear enough. We called customer service because we drove around for about 39 mins and they were also not able to give us info on how to get there. They transferred us to the location desk and we were on hold for 15 minutes and no one picked up.
Jan 11 2016
Pros: This company is amazing. very easy pick up drop off, awesome cars, minimum contacts and paper work. Highly recommended
Jan 25 2016
Cons: Union Station drop off location for car rentals is almost impossible to find.
No direct number available to call and head office Alamo
Feb 12 2016
Good Price but Poor Vehicle Quality
Pros: Price was good and pickup personnel were attentive
Cons: The first vehicle (Economy) did not have a working passenger seatbelt. I switched for a second vehicle which had a very noisy ventilation fan/ motor. Unfortunately, it was 20 degrees at the time, so heat and the fan were necessary. In any event, it was only a day trip, so it was not the worst.
Cons: Reserved car on line with no problem using my debit card. Arrived at Avis, line was very long. Waited in line one hour to reach agent. At end of check-out process she told me my card we declined and she could not rent me a car. I was using my card frequently and it was never declined. She insisted she could not rent me a car because of a "soft credit check" by Equifax. So I went next door to Hertz and gave them my business.
Oct 20 2016
Pros: The car was clean, new, and drop off was very easy.
Cons: The rental was over $125 more than quoted on Kayak. Waited in line for over an hour to be told that if I didn't like the price AVIS was giving me I could go to a different counter in the terminal.
Dec 30 2015
Worked as advertised
Pros: Rented Ford Taurus. Drove from Washington DC to Miami and back without issues. Car was clean and functional. Got additional insurance through Kayak 3rd party at a fraction of the price that Avis would charge.
Cons: Comfort rating isn't a reflection on Avis, more about the long distance comfort of the vehicle itself.
Pick-up/Drop-off location at 1722 M street opens precisely at 7am. No early/late drop-off available.
Sep 6 2016
You get what you pay for
Pros: price, location
Cons: unfriendly staff, confusing procedures
Oct 11 2016
Great experience with Avis
Pros: The price was very fair, and having no drop fee for state-to-state rental was a very pleasant surprise! The employees at both pick up and drop off were very nice. The car was clean and trouble-free.
Jul 20 2016
No cars available
Cons: No cars were available despite making a reservation and arriving on time. I noticed on multiple occasions that this location is understaffed (just one person at the front desk and one person at the car pick up site), and I experienced a 45 minute wait before I was told they could not provide a car. Alamo was less expensive if I took the car back to the airport instead of Union Station, and thankfully they had a vehicle ready.
Aug 25 2016
Difficulty returning car at Union Station in DC
Pros: Great car, efficient pickup
Cons: Finding out where to return car/bad phone service. Couldn't get thru to local rental car counter
Feb 17 2016
Pros: Check in went very fast
Cons: No drop off
Jun 21 2016
I wouldn't do a Kayak rental again
Cons: Fortunately, a day before we left, I noticed that the pick up and return were not what I had specified in making the rental. Rather than being at the airport, they were at some other location in the D.C. area. When I called to change, I found out that there would be an additional charge and then the computer system shut down so I was told to call back. I went to Avis on line and was told that the reservation number was not associated with my name. I called again and cancelled. When I received the cancellation, it had the correct number, but was for some location in PA. I then used my Avis preferred number and made a reservation. Although $30 more than my original reservation, it was uneventful. I will never use a KAYAK arranged rental again!!
Pros: I didn't get the car, they didn't have one for me
Cons: The person at the front desk was very very disrespectful to me and my husband. He claimed that he called and left a message and since we didn't call him back, we don't have a car. He also lectured us on how we need to answer our call when someone calls. we assured him that we didn't get a call but it didn't help. This was the worst experience of my life.
Sep 18 2016
Pros: The parking lot for pick up and drop off is about a block away and not spacious at all.
Cons: Parking lot away from the office
Sep 13 2016
Pros: The pickup was very easy and quick. The car was clean and performed well.
Cons: When I went to drop off the car, the gate wouldn't open, saying the garage was full. It wasn't. After a while I finally figured out that I had to drive around the building and enter the garage from the top of the hill and drive all the way down through the garage. This whole process was unclear and added at least 30 minutes to my drop off which should have been easy.
Sep 14 2016
Service was great -- kudos to Andy
Pros: This office does a lot of things right -- acknowledges your presence when you enter the office, especially if there's a wait ... walks through the process quickly and efficiently ... offered a slight upgrade at no cost ... uses wireless checkout ... points out location of gas gauge & tank operation (a first in my 25 years of renting cars) ... does a thorough damage check ... and still got me out of the office in seemingly record time. Way to go, guys.
Cons: A drop box is offered until 10pm ... a 24hr would be better if it's at all possible. Car was generally clean but not spotless (previous driver had left food remnants in the hidden section of the console). Overall a great experience. I'll be renting here again.
Dec 26 2015
Beware Trumped up Charges
Cons: When dropping one -way rental off, agent tried to indicate I had caused damage to car. She couldn't even point out what damage there was and photographs and firsthand inspection show nothing. A week later they closed out so I'm assuming/hoping they've dropped this.
Charged for gas at higher rate though I asked to prepay.
All DROP OFF negatives
Jul 20 2016
My Second Poor Experience with Dulles Enterprise R
Cons: My Second Poor Experience with Dulles Enterprise Rent a Car
I have rented two vehicles from Dulles Enterprise. Both were damaged. One SUV, one full sized car. Both times they attempted to charge me for the damage upon return. On pickup, they have you inspect the car under a canopy which makes it harder to see damage. On drop off, they inspect the car in the sun. Both times I almost missed the damage because it was under the canopy. Fortunately, the brake lights of the car parked in front of me went on that revealed fairly substantial damage which I could not see under the canopy. Because the same thing happened to me twice, I would classify it as a scam. It is intentional. Further, I booked my reservation through Kayak. It said it was an “on-airport” rental. I specifically check this because I have been burned a couple times. When I got to Enterprise, they showed me the reservation was for downtown DC. So they upcharged me from $260 to $410 for the same car. I will not use Dulles Enterprise again.
Oct 7 2016
Great car, friendly staff
Pros: Staff were friendly and helpful during pick up and drop off. Car was clean and fuel efficient.
Cons: Car speedometer was in kilometers instead of miles, meaning it took some calculations to ensure I was keeping to the speed limit.