location; facilities; privacy I prefer sheets and blankets instead of duvets. The duvets used were too short. One gets either cold feet or cold shoulders.
Free parking and WLAN. Friendly staff and good sized rooms Room was a bit cold until I worked out the heating.
No free shuttle bus from/to airport
Very good service
Friendly helpful staff I had a double bed with a single duvet!?
Petrol station next door if you have to top up rental car fuel. No iron available - they had run out and didn't know where they all were. Crumpled shirt into Italy then...oh, the shame. Pretty pricey but then again - same can be said for any hotel around CGN airport
We thought it was a very good hotel. The rooms were very large compared to many in Germany, the hotel was easy to find, and the restaurant was very good. A full breakfast buffet was included in the price, which was great. The hotel is a very quick drive to the Cologne airport. We were hoping to find a fitness center in the hotel, but there wasn't one. And we took a while to figure out how to keep light out of the 45-degree angled windows on the top floor, so we could sleep in a little.
The staff's politeness, kindness and availability. The lightning in the room.
Convenient hotel close to the airport Only one pillow with the size of a stamp. No bottle opener at the room. A bit expensive.
very friendly approach, good breakfast, nice and handy location
Smell of cigarettes... don't go there if you cannot bare the smell of smoke.
The room was large, beautiful and comfortable. The host was very friendly and helpful.
We came late, and there was no problem with late check-in, easy access to Dusseldorf Fair, tasty breakfast, fiendly and helpfull staff, own bathroom, good relation between price and standard room a bit acoustical
Nice quiet room, very friendly people.and good breakfest. No dinner available, but there are some good restaurants near by.
The hotel was convenient for the tram into cologne and to the exhibition centre. breakfast was very good and the staff were very helpful and efficient.the room was very large and clean with a very large bed.we will book this hotel again when visiting cologne. It was a little conjested at early breakfast due to business conferences even though the staff were very efficient.
the bar n/a
the good restaurant the pellows in the bed are too soft ( no support )
All round great after the places i'd been beforehand! Language barriers but this is to he expected of course
evetrything was OK
The room That the bed linen and towels where not changed during my entire stay.
complaisant staff Restaurant services - long waiting time.
very clean, nice hotel. staff was excellent. breakfast was very good. paying for parking, further from city center than anticipated
Close to the motorway, ideal for bussines outside Cologne.
The hotel staff was very friendly No
Very cozy clean place for considerably little money. Good breakfast. Fast Wi-FI. Not at the centre but within 15 minute reach by tram.
Breakfast was a typical German breakfast with many choices of hot and cold items.
Breakfast was the best I've ever had in a 3 star hotel. Staff eccentric but very friendly. Minor point, but two pillows would have been nice.
Convenient location,good breakfast During our stay the lift did not operate after 1745 hours-far too early.Also the choice of TV channels was poor.
Nice setting, accessible by public transport, very friendly helpful staff No WC in ensuite, lift unavailable after 18.00, reception closed after 18.00.
Breakfast was excellent, as well as Internet connection. No
Very friendly and efficient service. Very neat and clean. Beautifully furnished. Excellent gourmet breakfast. Highly recommend stay.
very nice atmosphere of small but quite comfortable hotel. I do not see anything what I could do not like
Friendly and quiet - excellent breakfast
The friendly staff Nothing. It was a great experience
Walking distance from the central station
The elevator was out of order.
the extremely friendly and helpful gentleman on reception, unfortunately didn't get his name... also the hotel is in a great location, a short walk away from the Dom, the xmas markets, choc museum etc. Hotel was lovely and clean and very comfortable, rooms are generously sized
Very convenient located close to the HBF and Cathedral. The cleanliness of the room needs to be improved. They didn't change the towels even if we put them on the floor...One other ugly thing is that they insisted to charge since the reservation was done and they charged extra 5% at the reception.
+ courteous staff. + fantastic breakfast spread. - the room was very very small. - not only were there only german tv channels, but even the instructions for the english pay tv were in german!
the room is very nice, clean, the staff is friendly and breakfast is good. Also the hotel is located near the railway station and very close to center (the Dom and shopping area). It was quite cold inside the room and the maid leaved the windows opened all day (I traveled in november when outside the temperature was about 3 C), so when I came back in the evening it was not so pleasant.At breakfast time there was only one person serving and she was quite overwhelmed.
Location, friendliness and helpfulness of staff.
The Classic Hotel Harmonie (Superior) is clean, staffs are very helpful, breakfast is good. The pillow is too flat - need to get a better one.
Very central to train station and city centre Surrounded by bars and restaurants, can be a bit noisy at night
This was a perfect location for our business in Dusseldorf, the staff was so gracious and kind, the food was great. I will stay here again.
Hotel staff were very friendly and helpful Didn't appear to be any heating in the bedroom, although the en-suite was always lovely and warm. Bedroom was warm enough for us as bedding was nice and cosy but may not have suited everyone. Room was double- glazed so no draughts.
Very pleasant and friendly attitude by hotel staff and an excellent view to the Rhein.
internet access, feather pillow, balcony, privacy a little too noisy in a tourist area along the river front
breakfast is excellent
The heated floors were scalding hot and could not be turned off. They were dangerous for our children and led to an incredibly hot room as well.
Very nice staff and nice room. Reception is on 1st floor. There are not elevetor from ground floor to reception.
The friendliness and helpfulness of the staff.
The suite have a great view no
Nice and friendly staff. You can hire a bike to ride through the city Small room - real one place bed :(
I have chosen this hotel due to the location (walking distance from Lange Eugene). The hotel offers a good breakfast, free wi-fi, sauna and what I didn't know before, also a few bikes for free. TV was extremely small, also a room, but everything what I have needed was there. My room was connected with a room next to mine with a balcony.
Cleen hotel, parking place available, staff very frendly everything was OK!
The staff were helpful and friendly. The breakfast and breakfast room was nice. The room was clean. I had a room at the front of the hotel which was very noisy. The room was also too hot and the bed too soft.
Excellent location; on tram route and close to downtown. Great variety for breakfast, even though we can't eat wheat or dairy. Soy milk was available sometimes, and there was lots of meat slices, fruit, juice, oatmeal, and eggs. Fans in the rooms would be nice as there is no air conditioning, but that is expected in Europe. Since it was hot we had to keep the windows open at night, which was loud even with earplugs.
This is the first choice when I go to Bonn. Friendly staff. Impressive breakfast. And walking distance to the UN. The hotel suits me perfectly. Might be a bit distant from the centre for those going to Bonn for tourism. Also i had poblems getting a spot to park my car in the hotel parking lot as it was full
The breakfast was nice, the bathroom was very clean, and the staff were very helpful. the single room was a bit too small
pleasant staff smell in corridor,
Bikes free of charge, nice breakfast, free wi-fi which worked ok, big room. There was quite a variety in friendliness of the staff. Most were extremely nice and helpful, but not all. For a hotel which claims 24 h room service, serving the guests with even tiny requests was too difficult for one staff member.
Hotel restaurant. Good food at reasonable prices. Very convenient. Insecure parking at rear of hotel. (We were not offered the secure parking advertised.)
Extremely small room and toilet
Food Too cold in room
On arrival, the hotel appeared closed. We had to phone a number and after 10-15 minutes someone arrived to let us in. I think we were the only people in the building that night. The restaurant was closed also - the main reason we had selected to stay here was that there was an integral restauarnet. Your advert was very inaccurate.
Good atmosphere; good simple breakfast; nice to have the bar and restaurant, both with good food. Great bathroom. Perhaps too much furniture in the room (2-bed suite). A little bit cold at first.
Help of Staff Kerpen's traffic calming measures. The location is some 4 ,km from the centre and on the other side of the motorway interchanges.
Heating in my room was not running. I was cold.
The safe neighbourhood was great. Also conveniently close to the bus route in both directions. Nice quiet area - close to walks into the mountainside, even though I was at conference and didn't have time for this. Just one thing - on arrival over weekends, no staff to open and it was not clear who to phone for the key. Especially when the confirmation stated openeing hours to be till 22:00 and not 18:00 - I assumed I would be in time - I arrived just after 18:00 and had to phone the other hotel for keys - and my phone didn't have voice roaming, had to phone at the friendly staff at the Greek Restaurant down the road.
The staff at the reception was very friendly and helpful, the rooms are having a pleasant atmosphere, breakfast had a good variety. All in all, the hotel is recommendable.
Good breakfast and careful personnel. Inexpensive, appropriate for students. There modest, a very little room (apr.12 m.), but accurate. On Saturdays reseption closed after 19pm.
very nice double room, liked the interior a lot. great bed.
The best was definitely the location - right between the Cathedral and the Rathaus. The staff spoke only German so language barrier was definitely there. the breakfast was quite poor as well.
Hotel staff Hotel is located at the same bilding as restoran so the fridey nigth was too noise. The dolbs from pub scream up to 4 oclock.
It was extremely close to the train station. Bed was very comfortable. Staff extremely nice. The WiFi did not work. The room and the bathroom were embarrassingly small.
No air conditioning. Open window to greasy restaurant exhaust and banging pots. No in room safe, minibar, or even soap or shampoo! Very depressing view and decoration.
Perfect place to visit old town, dom, very close to central station (5 min. walk)
Rooms were very clean (I stayed in 2 different rooms). Breakfast was very good with wide variety of choices. Very kind english speaking staff. Well situated, 5 minutes walk from central train station and old town. The walls are thin or the rooms not well isolated, we can hear the neighbour watching football or going to the toilet/shower while trying to sleep. The hotel is quite expensive, the rooms small.
close the train station, small room, weak breakfast
location is really excellent, well, the breakfast is normal,,, but for me it is not neccessary
room quality did not match with what we were expecting viewing the prices.
nice room, good bed and breakfast
Clean rooms and bathrroms and a good location when it comes to transport. The reception desk is working only 8 hours during the day. There is no possibility to contact receptionist in the evening. There was no internet (wireless or wired), we were asked to buy the cable ourselves because all were in use at the moment. Location is pretty loud (many restaurants working till late night) and dangerous (it's a back alley and many weird people gather there).
Fantastic location behind the famous cathedral, Kolner Dom, and located adjacent to restaurants and great shopping. We were lucky enough to be there on All Saints Day and hear church bells ringing frequently. Completely lovely guestroom in a beautiful and friendly city.
Price No lift
The rooms are really clean, spacious, luminous. The hotel is not really an hotel, more a set of rooms in a building (there is no common space, no hall). The reception was really at its minimum, the owner had apparently no time for us and our questions...
very clean would have liked the heat turned on
location close to centre. quietness. size of room no hairdryer provided!
Big, light, clean rooms right in the Altstadt It should be more clear on Booking.com that you have to call the Gästehaus before you go in order to make an appointment about the keys because it is not a traditional hotel with a reception.
The location in the old market and the proximity to the Dom, Hauptbahnhof, Heu Markt and the Rhine river. There was a theater company, or some group, on the ground floor that would take smoking breaks under our window every night. They were very loud and it would go on till very early in the morning.
There is no reception. we had to collect the key at an other hotel, when we came sunday evening at 19:00. We had to ring a bell many times before someone answered us an after some time came with the keys (3 diffeerent to get to a room noby showed us were). The room was cold when we fianaly found it. it was not possible to by water on bottles to drink.
quiet. friendly staff. modern design. pillows. rest wonderful. some may not like the sink in the main room... shame the bar area wasn't so slick.. (as in hub).
Decoration Internet and music in the room didn't work. Once the forgot to clean our room.
Free wifi and internet. Excellent breakfast. Friendly staff. Good central location. Stylish rooms. Hotel does not have duvets for two persons. No wifi access in all rooms.
Good environment, clean, modern, good staff Hot items at breakfast ran out towards the end of the sitting.
A so called added "culture tax" of 6% is complete ridiculous. Normal tourist taxes are between 1 and 2,5% per night. This kind of "squeezing your customer" has to be punished !
The design and the facilities and also have free WiFi There is no public computer to use
new stylish hotel in the center of cologne. light and bright rooms. friendly and young service at all areas of the hotel. good new concept idea
Contemporary design...very artistic! The coloured windows...blue, green, yellow and red......they reflect coloured light in the room. The sink in the bedroom rather than bathroom.
Clean convenient and pleasant staff No internet access. Long wait on sun morning for breakfast
Location and atmosphere Smoking everywhere!
that the breakfast is not included
Easy walking distance to banhof and restaurants and mini-balcony off room. No coffee maker in room
Staff at Reception very helpful
We had booked two single rooms but were upgraded to a suite on arrival. The location is excellent and the staff very professional. The pool area is also good.
It was atrium and roof made of glas. Nice elevators. Wonderful view from the window. Hotel restaurant in evening time. We were waiting waiter more then 25 minutes . Then we leaved it.
The general feeling of the hotel trying to find places to eat as clearly sign posted
location and service the breakfast buffet could be improved
It wasa calm,modern hotel The pool of the hotel was not good at all.Cold temprature and sour water made it a bad experience!
Staff where very curtious, rooms where clean and the location was perfect.
very efficient and friendly staff overall, empathy for guest, swift service
The hotel is very close to the city centre and only 36 miles from the Nurburgring
Staff were very good and attentive to all details. All instructions were in German--how to arrange for a wake up call; the directions on the coffee machine in my room. I cannot read German. Staff were always polite and helpful, but some of these I could have done easily for myself. I also wish that there had been a small sundries store for magazines, water, and other small things to purchase.
Well run and comfortable hotel The proce was a little high but this may reflect the fact that the hotel was full.
Nice hotel, good parking and connections, close to center. Some noise from road work, but nothing that the hotel could do about...
the facillities no
The staff was extremely friendly and professional. I am regularly at Hilton hotels, but I was really struck by the friendliness of the staff.
The reception staff were always pleasant and helpful. The room was basic but very nice and clean. Small things like extractor fan in shower room not working. Ice machine provided but not working.
Breakfast Smell of cigarette smoke in the rooms
Very good restaurant food. Very friendly staff. The sauna was not open. There was little choice for vegetarians at the breakfast. The area around the hotel was not very nice. After reading the reviews I expected the hotel to be closer to the city centre.
The staff was really friendly and very helpful. Many German hotels will not speak english with you. The staff did a nice job in helping me out by speaking English with me. They made me feel very comfortable. I would stay at the hotel again and have recommended it to many teacher friends. Not a thing this was the most perfect hotel I have stayed in since I have been in Germany
pool price of breakfast, room service knocking on door at 8.30am,lack of information on hotel facilities.
pleasant staff big room good breakfast swimming pool and sauna internet access expensive
Close to amenities i.e. supermarket We had to have a smoking room as original room booked had problem with lights in bathroom, told smoking room was only room available. No apology or compensation offered. Room offered was also much smaller than the room we booked and paid for. No slip mat in bath/shower room and no kettle available to make hot drinks in room. To be honest my partner and I were quite dissapointed as we expected more from a 4star hotel.
beds were comfortable. Staff friendly. breakfast poor. bathroom dirty - mould around the bath. Hotel too far out from city centre
Good service buffet, a bar in the foyer opened till very late evening hours. Having a kettle facility in the room would be nice, more english chanels too. We cant really say anything negative about the hotel, just as per our experience, this one is rather "good" 3* class (swimming pool makes it up 4?)! We very enjoyed our w/e in Koln ;o)
Poor hygene of the bathtub (found black molds around the borderline of the bathtub); bathroom door very rumorous, extremly limited space around the bed (could not access the bad from the window part of the wall), the frig in the room not functioning and had broken parts.
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
The hotel room was lovely and comfortable and the staff were very helpful
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
Room was clean and modern. Bathroom door did not close.
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
Nice Location. Near Cologne Dom.
Professional and helpful staff
price-comfort factor No one on the desk after 22.00 hours
Modern hotel near the motorway. Easy to reach when your on the road...
We enjoyed how quiet the hotel and surrounding area were. When we had problems with the code for the door the receptionist was extremely helpful. Also, the machine out front to check in when there was no staff avaible was great. It was nice to see our accomodations before we spent the whole day sightseeing.
Some shopping centers are near by.Very friendly staff.
The price is good. All facilites in the hotel are new. The staff is nice. The room is a little bit small. And this hotel will be good only if you go with car.
Shower was contructed badly, when not in the shower more water came in the bathroom than pooring down the drain. Although this malfunction was already known nothing has been done about this.
Friendly staff, very helpful, always had time to speak to us. Nothing
Friendly staff, comfortable room, nice decoration. Short walking distance to the tram stop that takes you to the city center
very close to a near-by supermarket (only 50 meters away), good parking area. too expensive (even not reasonable) on the internet access charge.
Basic, but modern, efficient and convenient for business-travelers on the road.
out of season, it would be incredibly good value it turned out I was staying during high season - I didn't realise until I arrived that there are three different rates, out of season, in season and between seasons, and the in season rate is quite expensive.
Clean room, great location - near S-Bahn and Messe Koeln, very good wired Internet. All in all, it's a very good deal for a business traveller... For leisure trips might not be the best choice... Bathroom curtain smelled a bit, they should change them to plastic ones or something...
One thing not mentioned is the fact that there is no lift.
Very nice modern rooms, everything very clean. Free parking. too many rules notes around the room. Also, surcharge for late arrival was a surprise - it was on booking.com but it's not standard practice so didn't notice the 'small print'.
Very nice apartment with kitchen and modern facilities.Close to s bahn.Good for business people who nedd to be near the Cologne Show
The apartment I stayed in was very modern, clean and comfortable. Just 3 miles by car to the Messe. Tram station 5 mins walk away was only 3 stops from the Messe and 4 stops from central station. No bars or restaurants in walking distance so you have to be prepared to travel.
Clean nice rooms more info as maps & brochures
This was a well appointed studio apartment type accommodation which was very clean with good modern furnishings and a mini kitchen. The place was well managed. Monica, the owner, was helpful and spoke English. A train station was near by with a free car park convenient for Koln and Dusseldorf.
Great place for stop over overnight. Clean, modern, nice, mini kitchen installed, 10 min. drive to the old town. Nice staff, great price. Had to prepare breakfast by myself... :)