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This hotel is in a good location, is clean, the bed was very comfortable, the room had a refrigerator and coffee maker, and the staff was friendly. The furniture in the room and the carpet were a bit worn and the bathroom sink did not drain well. The room needed an update.
The floor was wet and stained, the bed was poorly made, with too short of a sheet, and there was a toxic smell in the room.
Check-in was nothing short of positive. I had used the Kayak app on my phone, not realizing I had the wrong dates. When I went to check-in, the young lady did everything to find a room, which was tough. Electric Forest was the next day. I was placed in a room, and didn't pay a cent extra. Great experience overall. The continental breakfast was lacking, but I'm not big on hotel breakfasts.
Infused water and coffee in lobby, bar area and parking. Room was clean and beds were comfy. No cots available. Had a sick child that needed to sleep alone. We ended up having an adult sleep on the floor. Grab and Go breakfast was OK, but fruit looked a little too ripe and no cups were available for coffee..had to go to lobby. Tablecloths were not cleaned off. No one was around manning the station at all to clean or replenish.
It was great my kids ate free!
Staff was friendly and accommodating. Rooms were fairly large and we got a good rate. There was no continental breakfast option (had to pay) and the top level of the parking garage was hard to navigate because of all the snow piles.
Everything was great! Friendly at front desk and in bar/restaurant. Room was clean & big enough, coffee in lobby all day, restaurant had breakfast at $10 for adults & $5 for kids. All we needed was milk for our baby & they gave it to us for no charge. Hotel also had free grab & go breakfast. Parking lot location was a little hard to find, but might've been my fault. It was fine.
Restraunt was nice and conveniate. Terrible access to lower parking garage. Elevators took for ever waiting on them sometimes up to 10 mins
Hot tub & pool
I liked the location of the hotel. Close to everything we wanted to do. We came specifically to spend time at muskegon state parks sports complex. Hotel was located only 20 ish mins away. You get what you pay for here. Overall our say was good for us. Hotel was under some interior renovations, pool and hot tub area had extremely strong chlorine.
I brought 3 kids 10 and under to stay at this Baymont. They loved the pool and hot tub, and the location was close to the museum we wanted to visit. We did not try the breakfast. Did I say we loved the pool. The sink outside the bathroom was unusual arrangement, and the undersink pipe leaked a little when using. The hotel could use a facelift. Theres no elevator to 2nd floor.
Had to take kids to emergency room at 2am for chemicle burns from the pool
Comphy bed and pillows.. Bugs...in the corners of the room..on top of the counter where tv was a bug was lying on its back kicking and dying...gross.. bteakfast room vould be bigger because it was packed..
Staff very friendly, proficient and accommodating. Very clean. Pillows were small throw pillows. Insufficient electrical outlets.
Nothing All towels were stained, bed sheets dirty as well as the shower. Smelled of cigarettes and there were spiders an bugs everywhere. Disgusting never again, wasted my money .. Almost bought another hotel.
Relatively cheaper price but if I had to spend more than the 7hrs I was there, I would have opted to pay 10-20 more for a cleaner place. Staff was the usual "I hate my job" attitude but checked me in in a timely fashion. I rented a non-smoking room but there was a faint smell of cigarettes right when I walked in. I thought maybe it was coming from somewhere else but I found what was an obvious cigarette burn on the comforter. I even took a few pictures of it. Too tired to complain as I arrived around midnight, I just slept on the other side of the bed. Bathroom smelled like urine, was not pleasant so I just skipped a shower altogether.
ground floor room
The breakfast was small but it had a waffle maker, and they had HBO in the room. Not enough outlets, the way they had the room setup with wall adapters and extension cords made it feel like a fire hazard. The alarm clock made a noise when the phone was next to it. The room smelled of stale smoke, and there was cigarette burns in the linen.
Clean comfortable bed,clean room. Air conditioner seemed out dated and no conditioner in bathroom.Towel rack over toilet.had to retrieve one face towel from toilet.Breakfast room to small,we asked two guest to sit with us because they were eating on top of the trash containers.
The staff was very friendly and nice. The prices were very high for a perfectly normal and acceptable hotel room.
Beds were soft Paper thin walls. Showers not working!?! Staff couldn’t care less. Three star price for a one star hotel.
Room was quiet. It was run down. Pretty expensive for what we received.
Inside room was fine. Pillows were uncomfortable. Outside room looked run down and filthy.
Pet friendly... I have given red roof 3 trys in the last 2 months...first time bed frame broken... Floors needed vacuumed.. 2nd time very loud music strong smell of marijuana and my card was double charged for the room. 3rd time I came at 2:30 and was told my room isn't ready came back a hour later and was put in the handicap room. Where the fridge didn't work and was told there is nothing they can do to fix it...loud parties all night. Horrible customer service, horrible rooms that the website says New rooms... Curtains are rigged up in all 3 rooms I stayed in...even worse is the ice machines don't work they are now locking up the only 2 working vending machines after breakfast..... DO NOT STAY HERE!!!!
Staff were nice an welcomed us and worked with us with are check in time. We arrived early. I live in Muskegon but I have family that come in all the time an we have been trying to find a motel for them to stay at. Wish it could be this one. Thought after motel was redone would be great place. But with children running around both times we stayed not sure if place for us . All entrances need to be shovled and salted my girlfrienf slipped an fell .Plus ciggrette butts need cleaned from all entrances was descusted. Children running around an staff allowing it to happen at all hours of the night. Tubs need to drain properly. An floors need to be cleaned.
The girl that checked is on was friendly and helpful. The place is run down, not clean. The bed was horrible.
The staff acknowledged a poorly cleaned room and refunded money. The sheets appeared to be fresh. The feel around the hotel is not very safe. Kids were running around unattended at night. Someone was talking to my wife in the parking lot appearing intoxicated. There was no prepared food for breakfast. Caution tape where landscaping should be, a boarded window. I understand that certain hotels may be in this kind of condition (from economics, supply, demand, price), but I thought I was paying for something better. Wished I would have read the reviews better.
There was absolutely nothing good about this stay. The hotel was dirty, and the people were sketchy. The hotel is in a bad part of town and the pictures are so wrong it's not even funny. I will never again stay at that hotel or in that town. There are way better hotels for the same price outside of Muskegon heights. I would never suggest for anyone to stay there. It's not safe or clean at all.
Not sure Too many things to mention here
My air didn't work. The drapes were to short, so at 6am I was up because the sun was shinning in. Didn't like the place at all!
The room where we were was comfortable enough for the price we paid and also considering we were there only on night, it was not bad at all. We did not have any expectations to start with in this place and were looking for a place to just sleep for the night. Needs a better breakfast room and variety. Staff is not friendly.
They brought in some great coffee from a local place. Location was okay. It was gross (very dirty), bed was uncomfortable, no curtain, no phone in our room, gave our room to someone else after we were already checked in, (they resolved the issue, but it took a while, they acted like it was no bid deal), Elevator didn't really work, Ice makers were broke or non-existent, Stairs had trash in them, TV didn't really work, Shower sprayed water everywhere. Overall it wasn't a great stay and we won't go back.
Nothing Really Rooms are Very Small walls were paper thin, I could hear the ppl next door one bed came with no pillows on it, curtains were falling down to the window. bathroom was Horrible. Toilet seat was cracked inside the toilet it looked as though no one cleaned it in months, Tub drain was broken and pieces were left on the tub. Carpet was very dirty,
Our guys where there on business and everything was down, the elevator the system the cards would not work.