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It is near to Burg Eltz, which is very beautiful + a must-see. When we asked for an english menu at the hotel restaurant, the waiter seemed to be very insulted and was quite rude with us, saying things in German with a clearly nasty tone. This was despite the fact that we had been told an english menu was available at reception that morning. My partner was very upset and we almost (and should have) walked out immediately. To be fair, the young waitress on that night was very kind, however this experienced coloured our stay at the hotel.
Our single rooms were large and nicely decorated. The hotel's restaurant is gourmet quality and our meals were superb. There were two things on the website which were totally misleading. Firstly the description says that part of the hotel is housed in an 800 year old castle. There was no castle at all, so perhaps there was a mistake in the English translation. Also the website said the hotel is 200 metres from the train station and this is not true. At most it is 20 metres from the railway, in fact directly over the road from the station. Almost no English spoken at reception and their restaurant menu was only in German. Fortunately our nice waitress managed to translate some of the menu choices.
Wonderful breakfast selection and a little quiet luxury in a lovely little town on the Mosel River.
Very nice, clean hotel with non-smoking restaurants and rooms.
Excellent room. Helpfulness of staff to only English guests.good variety of food. Access to Moselle.
Very comfortable and very clean nice and airy room with a lovely view. Would have appreciated an English menu or a translation from the waitress when asked but I appreciate that I am in a different country and it is up to me to try to understand the language. Not all the words in the menu are in the phrase books.
the river view is only house roof view !!
The area is beautiful, the service was excellent, the food was delicious. The carpet in room
The staff were courteous,kind and spoke English well. The hotel was in a great location, visible from the train stop at Treis-Karden. Don't be fooled by what the lady at the front desk says, it's about an hour and a half hike to Burg Eltz from the hotel if you don't take the train to Moselkern! It was a beautiful hike though!
Location and restaurant No
Great location, warm welcome, great Flamkuchen (thin traditional German pizza type meal) quiet location, home cured ham for breakfast, attention to detail, authentic. Excellent, enjoyable.
The owners make the stay very special.
perfect place! food was limmited but very good, close to "Burg Eltz" lovely area, very tidy and clean!!
Ursula was welcoming and accomodating. The scenery and countryside were lovely. The breakfast was great. Beds were comfortable. We had the large room with the balcony, really nice room. Really close to Burg Eltz. Would reccommend this hotel again and again.
helpfulness of staff, relaxed setting, friendly atmosphere, quiet and beautiful surroundings
Beautiful scenery, friendly, accomodating staff. No hidden fees. Online price is exactly what you pay. Credit cards not accepted.
staff excellent, very helpful pleasant and understanding. reastaurant and food great and good value. location lovely. no fault of the hotel, but the wine fest in the village across the river had very loud music until 4 in the morning
o.k., but didn't sem the sort to go out of their way for you.
Location and staff The noisy wedding reception! (that was OK, really)
The staff were very helpful and friendly, the rooms comfortable and the dining room, in particular, was very pleasant. We thoroughy enjoyed the dinner menu and wine list. None
Friendly staff. Clean room. Well presented dining room with a professional air. Tasty food at a reasonable price.
Nothing When we arrived, we were told that there is an over booking and there are no rooms available. thus the took the initiative to book 4 rooms at the Hotel Traube about 500 meters away.
Excellent location in the Mosel Valley and very convenient to Burg Eltz and other sites. No baby crib was available. And a double room meant a tiny room with two single beds in single file, not even next to one another.
pleasant stay,very good food too.
The area of the hotel
The older lady that were in charge of breakfast. -
Hotel is conveniently located for good access to the autobahn (we stayed overnight en route to Austria). Food and wine good.
Very helpful staff and delightful views of the River Mosell from the bedroom and restaurant. Did not accept Mastercard or Visa and not aware of this until late the evening before check out.
The staff was very nice and patient even though we didn't speak German properly. The food served in the restaurant was way above average from what is normally served in restaurants. Noise from other rooms did find its way to our room rather easily.
Great location and reasonable value for the area WiFi was advertised (on the Bookings.com site) as available, but was code protected. We were told that "because of risk of criminal activity it was not possible to give the code to guests"!
They do not take card payments... so be advised to have plenty of euros
Great buffet breakfasts with your choice of egg served to you. Hotel also has excellent dinner menu, which we enjoyed twice with a nice selection of local wines. Our room had a balcony overlooking the Moselle River, which was lovely. Friendly staff. Short walk from Moselkern railway station. Payments need to be made in cash for which we were prepared, but it is worth bearing in mind of course.