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The owners make the stay very special.
Beautiful scenery, friendly, accomodating staff. No hidden fees. Online price is exactly what you pay. Credit cards not accepted.
helpfulness of staff, relaxed setting, friendly atmosphere, quiet and beautiful surroundings
perfect place! food was limmited but very good, close to "Burg Eltz" lovely area, very tidy and clean!!
Ursula was welcoming and accomodating. The scenery and countryside were lovely. The breakfast was great. Beds were comfortable. We had the large room with the balcony, really nice room. Really close to Burg Eltz. Would reccommend this hotel again and again.
Great location, warm welcome, great Flamkuchen (thin traditional German pizza type meal) quiet location, home cured ham for breakfast, attention to detail, authentic. Excellent, enjoyable.
Location and restaurant No
It is near to Burg Eltz, which is very beautiful + a must-see. When we asked for an english menu at the hotel restaurant, the waiter seemed to be very insulted and was quite rude with us, saying things in German with a clearly nasty tone. This was despite the fact that we had been told an english menu was available at reception that morning. My partner was very upset and we almost (and should have) walked out immediately. To be fair, the young waitress on that night was very kind, however this experienced coloured our stay at the hotel.
Wonderful breakfast selection and a little quiet luxury in a lovely little town on the Mosel River.
Very comfortable and very clean nice and airy room with a lovely view. Would have appreciated an English menu or a translation from the waitress when asked but I appreciate that I am in a different country and it is up to me to try to understand the language. Not all the words in the menu are in the phrase books.
the river view is only house roof view !!
The staff were courteous,kind and spoke English well. The hotel was in a great location, visible from the train stop at Treis-Karden. Don't be fooled by what the lady at the front desk says, it's about an hour and a half hike to Burg Eltz from the hotel if you don't take the train to Moselkern! It was a beautiful hike though!
Excellent room. Helpfulness of staff to only English guests.good variety of food. Access to Moselle.
The area is beautiful, the service was excellent, the food was delicious. The carpet in room
Very nice, clean hotel with non-smoking restaurants and rooms.
Our single rooms were large and nicely decorated. The hotel's restaurant is gourmet quality and our meals were superb. There were two things on the website which were totally misleading. Firstly the description says that part of the hotel is housed in an 800 year old castle. There was no castle at all, so perhaps there was a mistake in the English translation. Also the website said the hotel is 200 metres from the train station and this is not true. At most it is 20 metres from the railway, in fact directly over the road from the station. Almost no English spoken at reception and their restaurant menu was only in German. Fortunately our nice waitress managed to translate some of the menu choices.
staff excellent, very helpful pleasant and understanding. reastaurant and food great and good value. location lovely. no fault of the hotel, but the wine fest in the village across the river had very loud music until 4 in the morning
Location and staff The noisy wedding reception! (that was OK, really)
The staff were very helpful and friendly, the rooms comfortable and the dining room, in particular, was very pleasant. We thoroughy enjoyed the dinner menu and wine list. None
Friendly staff. Clean room. Well presented dining room with a professional air. Tasty food at a reasonable price.
o.k., but didn't sem the sort to go out of their way for you.
Nothing When we arrived, we were told that there is an over booking and there are no rooms available. thus the took the initiative to book 4 rooms at the Hotel Traube about 500 meters away.
Excellent location in the Mosel Valley and very convenient to Burg Eltz and other sites. No baby crib was available. And a double room meant a tiny room with two single beds in single file, not even next to one another.
A quiet, not too big, friendly hotel. Excellent evening meal and breakfast. We thought the towels were rather old or at least not very full and absorbant.
My family and I enjoyed the terrace where we had dinner and wine. My kids were happy with the mini golf area. A good place to stay if you are visiting Burg Eltz (20 minutes). The walk-in rates are so much better than the internet rates!!
Confortable and well prepared to receive! Was really good place to stay! We recommend/is really advisable. Continuous improve, Your commitment will be your advantage!
excellent dinner at hotel restaurant, and our room was very spacious. the selection in breakfast was alittle bit less than our expectation.
Best Place we stayed in all the Mosel. Easy train ride to anywhere else. Best food we had in Germany. Staff was So very friendly and wunderbar!
Very quiet location, near forest, very scenic - still close to tourist areas in mossel valley very accomodating hosts - good breakfasts - very relaxing.
Loveley atmosphere, Landlord and landlady extremely serviceminded!! Absolutely not
We travel to Germany every year. This hotel was the nicest we have ever stayed in and we have stayed in some nice places. The location was quiet (no shops or restaurants in the village but near enough by car) but absolutely beautiful and completely restful. Great location for touring the Mosel and surrounding cities and sites. The facilities were excellent (great indoor pool) and the hotel was spotless. Breakfast exceeded our expectations and the evening meals that we booked were wonderful. Heidi and Stefan (as well as all other staff) were beyond helpful and the highest praise that we can give this hotel is that we fully intend to spend another week there next April. I hate to say anything negative but BBC WorldService (or CNN) on the television would have been nice, although I do enjoy trying to understand German tv.
we enjoyed the calm, the room spacious, the style "like at home", really a good adress, and not really far from nurburgring!
THe hotel was very good and fit for purpose
The older lady that were in charge of breakfast. -
Great location and reasonable value for the area WiFi was advertised (on the Bookings.com site) as available, but was code protected. We were told that "because of risk of criminal activity it was not possible to give the code to guests"!
Very helpful staff and delightful views of the River Mosell from the bedroom and restaurant. Did not accept Mastercard or Visa and not aware of this until late the evening before check out.
Hotel is conveniently located for good access to the autobahn (we stayed overnight en route to Austria). Food and wine good.
The area of the hotel
pleasant stay,very good food too.
They do not take card payments... so be advised to have plenty of euros
The staff was very nice and patient even though we didn't speak German properly. The food served in the restaurant was way above average from what is normally served in restaurants. Noise from other rooms did find its way to our room rather easily.
Great buffet breakfasts with your choice of egg served to you. Hotel also has excellent dinner menu, which we enjoyed twice with a nice selection of local wines. Our room had a balcony overlooking the Moselle River, which was lovely. Friendly staff. Short walk from Moselkern railway station. Payments need to be made in cash for which we were prepared, but it is worth bearing in mind of course.