Pros (+) No breakfast bed was comfy.
Cons (-) The building smelled like smoke!
2 stars
Tru by Hilton Wilmington
Photos of Tru by Hilton Wilmington
Overview
Surrounded by shops and restaurants, our hotel is just off Business 17. Historic downtown, the Wilmington Riverwalk, and several museums are 10 minutes away. We’re also 10 minutes from Wilmington International Airport and 15 minutes from Wrightsville Beach. Enjoy our 24-hour fitness center, and on-site bar and restaurant.
Amenities at Tru by Hilton Wilmington
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee shop
- Free parking
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Adapted bath
- No smoking
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Services and conveniences
- ATM on-site
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Key card access
- Express check-out
- 24hr front desk
Bathroom
- Raised toilet
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Vending machine (drinks)
- Coffee shop
- Vending machine (snacks)
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
General
- Interconnected room(s) available
- Telephone
- Storage available
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Bedroom
- Socket near the bed
- Alarm clock
Things to do
- Board games/puzzles
- Pool table
Workspace
- Desk
Health and safety
- Daily housekeeping
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of Tru by Hilton Wilmington
8.7
Very good
298 verified ratings
Wonderful
57
Very good
18
Good
31
Okay
23
Fair
32
Mediocre
36
Poor
101
Summary of reviews
Guests say
Guests appreciated the amazing staff and great location of the hotel, with many mentioning the modern facilities and good breakfast options. However, there were significant complaints about cleanliness, with reports of dirty carpets, stained sheets, and unpleasant odors in some rooms. Overall, while the service and amenities were praised, the hotel needs to address its cleanliness issues to improve guest satisfaction.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
9 out of 10
283 reviews
6.6 out of 10
5 reviews
10 out of 10
1 review
4.3 out of 10
3 reviews
All reviews
Pros (+) NOTHING
Cons (-) Dirty smelly wet carpet. Stained sheets. Turned around and left. Never stayed. Now 1 month later still no refund.
Pros (+) I didn't like anything there
Cons (-) The hotel needs a lot of work, nothing like the pictures it was very dirty, floor and walls dirty fixtures in bathroom broken issues with AC. WE WILL NEVER GO BACK THERE AGAIN !!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How comfortable are the beds at Tru by Hilton Wilmington?
Guests often praise the comfortable beds at Tru by Hilton Wilmington, ensuring a good night's sleep during your stay.
Is parking readily available at Tru by Hilton Wilmington?
Parking is readily available at Tru by Hilton Wilmington, providing convenience for guests with their own vehicles.
What can I expect from the food quality at Tru by Hilton Wilmington?
Guests can expect high-quality food at Tru by Hilton Wilmington, ensuring a satisfying dining experience during their stay.
How is the cleanliness maintained at Tru by Hilton Wilmington?
Tru by Hilton Wilmington maintains high standards of cleanliness, ensuring a pleasant and hygienic environment for all guests.
When is the best time to visit Tru by Hilton Wilmington?
The best time to visit Tru by Hilton Wilmington is during the high season in June, offering a vibrant atmosphere and enjoyable weather for your stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Low Season Travel
September is the hotel's low season, which may offer more affordable rates and fewer crowds.
Explore Nearby Attractions
The hotel is conveniently located near various attractions, including the University of North Carolina Wilmington, Cape Fear Museum of History and Science, and Bellamy Mansion Museum.
Request a Room Away from Designated Smoking Areas
If you are sensitive to smoke, consider requesting a room away from the designated smoking areas to ensure a more comfortable stay.
Utilize the Business Center
The hotel offers a business center, making it convenient for business travelers to attend to work-related tasks during their stay.
Check Room Amenities
Some rooms are equipped with a refrigerator, microwave, and coffee machine, providing added convenience for storing and preparing snacks and beverages.
Inquire About Bicycle Rental
The hotel offers bicycle rental, which can be a great way to explore the surrounding area and enjoy outdoor activities.
Verify Cancellation/Prepayment Policies
Before booking, it's advisable to verify the specific cancellation and prepayment policies associated with your chosen room type to avoid any inconvenience.
Take Advantage of Laundry Facilities
The availability of on-site laundry facilities can be beneficial for guests on longer stays or those in need of laundry services.
Plan for Early Check-In
Guests have mentioned that early check-in may not always be available, so it's advisable to plan accordingly and communicate your arrival time in advance.
Consider Bringing Toiletries
While the hotel provides a hairdryer, guests have suggested bringing along additional toiletries for personal preference and convenience.
Location
5001 Market Street, Wilmington, NC 28405
What's nearby
- Corning Incorporated0.8 mi
- University of North Carolina Wilmington1.5 mi
- Brooks Field1.6 mi
- Regal Mayfaire Stadium 16 & IMAX2.9 mi
- Cape Fear Public Transportation Authority3.1 mi
- Cape Fear Museum of History and Science3.2 mi
- Martin Luther King Center3.3 mi
- New Hanover Regional Medical Center3.4 mi
- Bellamy Mansion Museum3.4 mi
- Burgwin-Wright Museum and Gardens3.6 mi
- New Hanover County Extension Service Arboretum3.6 mi
- William Hooper School3.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Tru by Hilton Wilmington
Low season | December |
|---|---|
High season | June |
Average price (weeknight) | $159 |
Average price (weekend night) | $231 |
When to book a room at Tru by Hilton Wilmington
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Tru by Hilton Wilmington
FAQs when booking at Tru by Hilton Wilmington
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in WilmingtonMost recommended
See most recommended stays in WilmingtonGood to know
Value for money | 8.8 |
|---|---|
Distance to city center | 2.4 mi |
Nearest Airport | Wilmington New Hanover County |
Distance to airport | 2.1 mi |
Everything you need to know for your stay in Wilmington
Complete your trip
Popular destinations