Cons: that we had to drive one vehicle from wilmington to columbia to save $600, and then turn right around and rent another vehicle from columbia back to wilminton for $100. VERY STUPID way of doing business, especially as the first car had a NC plate.
Nov 23 2015
Pros: Staff pleasant at pick up and return. At return, representative was sympathetic to the situation.
Cons: Car smelled strongly of cigarette smoke. The shocks had to have been shot as ride very uncomfortable and felt like car was coming apart when hitting the slightest bump.. The change oil light kept coming on. The car was not clean. The radio had horrible reception. Hands down the worst vehicle I have ever rented.
Dec 29 2015
Cons: Did not have car that I reserved. Clerk was not helpful.
Jan 5 2016
Cons: I returned the car with a full tank but was hit with a $25 gas charge anyway. I can dispute it but that involves getting a copy of the receipt from my credit card company (takes 30 days) and then forwarding it on to Hertz, which is kind of an ordeal. There's little doubt in my mind that employees are trained to do this since most customers won't pick up on the extra charge or won't be willing to go through the process of getting it refunded. I won't be renting from Hertz again since I don't like doing business with companies that steal from customers.
Apr 18 2016
pickup very easy
Pros: short lines, carpark outside very close to terminal
May 8 2016
Pros: Easy to use and low price.
May 31 2016
Pros: The car that I got for my money and the space in the vehicle that was available to me
Cons: Could not find the cruise control on the controls if I even had one. Made my 5+ hour trip to Savannah rather uncomfortable.
Jun 6 2016
Three times but no charm
Pros: It took us 3 tries to get a sort of functioning vehicle. The first smelled like an ashtray. Back to the airport. The second had something wrong with the rear wheel. Back to the airport The third had a broken latch on the passenger side seatbelt. While the customer service was good, the cars weren't, and we spent half our vacation taking them back.
Cons: No where to park car on return- not enough spaces
Did not receive receipt at counter or via email ?
Feb 26 2016
Pros: The "premium" car was the best deal
Mar 7 2016
Pros: The price. They delivered to air Wilmington for me.
Apr 16 2016
Poor customer service
Cons: When I arrived for drop off, there was no one at the counter or lot to check me in. I waited 15 minutes and called the number on the business card. No answer
I then called customer service and go instructions on how to drop the keys.
Apr 27 2016
Pros: The ease of renting the car. Everyone was helpful, and the car was nice. Being able to drop off the car at my destination without a drop off fee was great. The agent that checked the car in was very nice and helpful.
Pros: Easy drop off. Easy pick up. We received a complimentary upgrade that we appreciated.
Cons: The truck we received as an upgrade was great except it did not have running boards. Next to impossible to get in and out of.
Oct 11 2016
Disappointed and felt pressured/taken advantage of
Cons: I was expecting to rent a car and when I got there they only had a pick up truck, Jeep and a Dodge Moreno. I felt The rental guys was trying to take advantage of me and pressure me into paying for a more expensive car even thought it wasn't my fault they didn't have the car I was expecting to drive. I was incredibly dissapointed in the serivce and more than likely will not rent from Thrifty again.