Pan Pacific Xiamen

Top Luxury Hotel

Pros: I like how friendly and very accomodating are the staff. They were really helpful.

Cons: I was expecting the hotel to be in downtown area, with lots of shops beside, but the location is more on the commercial district, with lots of banks around it.

Pros: nobody helps to move up the luggage once we arrive

Cons: the breakfast room are not so good. very hard to ask the staff to fill up the empty foods in the breakfast room. Wrong description of the food and lazy to fill up.

Pros: The personnel in the VIP lounge was fantastic and the service was excellent. Room size was very good with a nice view. Always enough drinking water in the room. Nice breakfast, although missed more ...

Cons: Wifi was poor in room and public areas, also VIP lounge.

Pros: restaurant is extremely busy with 'clientele' who help themselves to massive amounts of food and sometimes things were not replenished quickly enough. Also the queue for omelettes was crazy ...

Cons: Dining chairs in the restaurant have seen better days and are too low for the tables. I chose to sit at the higher bar stool tables. I am 5'9' and felt like the table was too high.

Pros: Room very spacious and very clean Staff very friendly and efficient Great location

Cons: Wifi connection was very poor