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Hotel was lovely, clean and very accommodating. I found it very comfortable. I do not understand some of the mixed reviews I found on the website. I would definitely stay there again. cost for meals was high, but that seems true of all Japan hotels. Many staff did not speak English, but they always found someone who did, if necessary
+ Got a free upgrade to the "Intercontinental Suite", with amazing views of Minatomirai, the Yokohama Bay, and Bashamichi. + The staff also pro-rated my first night's stay since I checked in at 4am. + Hotel is very nice, quiet, and has fast+reliable WiFi! + Location is excellent: the Intercontinental is one of the landmark buildings in the modern Minatomirai neighborhood of Yokohama; it just across a pedestrian overpass to Minatomirai Station and Queens Mall + Landmark Tower and all of the rest of the surrounding attractions. + Easy access to Tokyo via Minatomirai Station (from where you can catch a train direct to many Tokyo neighborhoods or get anywhere with 1 transfer). (I would recommend using Hyperdia (http://www.hyperdia.com/en/) for looking up train directions.) + While I was checking out, a staff member came up to help me with my two large suitcases and spoke into his headset to have a cab waiting for me by the time we got down the escalator. + Many more instances such as this of subtle and excellent customer service are what really defined this stay for me. + Access to the airports is easy via Yokohama station where the Keikyū Airport Line will take you to Haneda in 30 min or the JR Narita Express will take you to Narita in 1.5 hrs. If you are traveling light, you can change trains at Yokohama to the Minatomirai line and take that to Minatomirai Station, which is a block from the Intercontinental. (If you have a lot of bags, as I did, you might find it easier to take a 10 min cab ride between Yokohama station and Minatomirai station.) - No power outlets accessible by the beds, hard to get at by the desk. - No ethernet (wired) internet connection. - Shower head and beds a bit short (I am 6'/1.8m and they were just fine, I would say that anyone taller might need to bend their knees, but this size is also typical of hotels in Japan).
I stayed in 3 levels of rooms during my 2 stays in the same week. The higher levels definitely were more enjoyable. I did choose to include breakfast each morning and was happy with that decision. While expensive it is expansive and extremely well prepared. I also used the fitness center each day and found the additional cost worthwhile as in addtion to the gym there are full locker areas with Japanese style baths and sauna as well as a pool.
My room wasn't big, but I was nonetheless pleasantly surprised by it, given what I paid. The hotel has some style, though my room was a little characterless, and had no view of anything interesting out the window. The room had a simple desk, which was useful to me. I needed to do laundry, and they had a simple in-house laundromat which was cheap and easy to use. Everything was spotlessly clean. Two subway station were within about a seven-minute walk. Reception staff were friendly and polite. For one person, the room was fine. For two, though it had a double bed, it would have been a little cramped. And as I say, the room didn't have much character--pretty functional. But these are quibbles -- really, there wasn't anything to complain about. I would recommend it.
good loctaion, easy access to sightseeing place card key doesn't work once
The hotel is clse to a train station and also to Yokohama's shopping center so it is quite convenient. No direct access to any airport transportation without transferring to a train or the bus..Rooms are really very tight with no drawers at all..
Minato Mirai View from room. Room temperature was kind of hot. Could not locate thermostat settings.
A/C was too low and cannot be adjusted.
Very clean fabulous, nice size rooms. Great staff and location with shopping and good outlets close to JR station and direct link bus to Hanaeda airport Also, walking distance to Ramen museum! My kids were were a little scared by central light shaft but the lifts. We were on high floor and they are shy about view down
Good location, large well equipped room, top of the line Japanese toilet, good price, good view. Almost nonexistent and shabby lobby, underwhelming and over priced breakfast, dated look to public spaces. Health club was an extra 1000 yen per visit to use and did not include a pool, sauna, or steam room.
Lovely views, polite and courteous staff Rooms are old and need to be renovated.
By far the largest room I've had in Japan. The room was a little older but there wasn't anything wrong with it. It had a great view of Yokohama harbor and the Yokohama Bay Bridge. The staff was great and accommodating and even held onto my luggage before I checked in and after I checked out. There wasn't anything wrong with this hotel. The original price for the room was to high in my opinion but it was just fine with the discount I got from the site.
The staff was especially courteous, friendly, and helpful on a range of issues, including reservations, travel to and from the airport, hotel services such as maid service, laundry service, message delivery, and meal services. The Japanese, Chinese, and Western breakfasts were phenomenal. The rooms were comfortable, well maintained, and completely met the needs of tired travelers coming in from overseas, and then visiting family and friends, as well as re-visiting favorite tourist sites in the Tokyo, Kyoto, and Kamakura regions. The location was also extremely helpful being close to the metro, as well as close to where our son lives in Motomachi. The sights of Chinatown, Yokohama were just an added benefit. Getting into Tokyo or excursions to sights further afield such as Kyoto, Kamakura, and Nagano, were also easily accomplished with the metro line so close to the hotel. Overall, a perfect visit, in large part due to the attention and services provided by the staff of the Rose Hotel. Thank you for a wonderful stay. Submitted by a visitor from Virginia, USA Not applicable.
They had the most comfortable bed I've ever had in a hotel. I just sunk into it. Other than that, the front desk staff was friendly and helpful. The hotel was about a 5 minute walk from the train station, less if you weren't carrying luggage, and that station was only a couple stops away from Yokohama station - great location. I wish I had known the bed was the way it was. I would have booked an extra night or two. The only complaint I have - and this isn't really a complaint - is that you could tell that it was an older room. It was clean but you could also see the occasional scuff on the wall. That sort of thing.
This is a very comfortable hotel, with a solid location - you are not right in the heart of Kyoto, but that is not a problem as you are right next to a subway station. Add in a great view of Niko castle (make sure to ask for a room with that view), and it works well. The restaurants are good, although nothing I would get too excited about. If you are looking for a high-end kaiseki dinner, my advice is to get out to one of the places in the city itself as the hotel's Japanese restaurant is average at best. If you want to be right in the heart of all the sights and the action, then a place closer to the river would be a better option, but for the price this hotel works very well.
For a relaxed vacation at the beach, this hotel is perfect. The view is amazing, the staff extremely good, and you can't beat the location for being at the beach. If your goal is to sightsee you will need to use the local train to get into Kamakura itself, but it is a short walk from the hotel and extremely easy to do. The rooms are huge, and rate as among the most comfortable I've stayed in - certainly the best I used while in Japan. The only drawback to the hotel was the limited dining options, although there are some good options a short walk away
If you just need a cheap place to stay before catching a flight home (or after arriving), this hotel is OK. For anything else I wouldn't advise it. The rooms are tiny - that is nothing new for Japan, but this is easiest the smallest room I have had anywhere in that country. What is more disappointing is that the rooms themselves are not all that clean. The tiny bathroom was showing some serious age, and there were some signs of mold that made me uncomfortable. The free internet is nice, and I suppose the free breakfast could be a plus, but not enough to convince me to go back.