Alpen Resort Hotel

The hotel offers a variety of dining options, including a restaurant, bar/lounge, and the option for food to be delivered to guest accommodations. Guests can also enjoy packed lunches and special diet menus upon request.

The hotel boasts a large swimming pool, a spa with various relaxation options, and a rooftop pool. Guests can also enjoy a sauna, hot tub, and steam room. The outdoor onsen surrounded by the snow-capped Alps is a particularly delightful feature.

Guests have consistently praised the hotel's clean and spacious rooms, with thoughtful designs and comfortable amenities. The staff ensures prompt attention to any requests, contributing to a wonderful stay.

Alpen Resort Hotel is a great choice for families, offering a child pool, kids meals, complimentary breakfast, a playground, and baby safety gates. The hotel also provides babysitting or child care services, making it convenient for families with young children.

The hotel provides parking and has an airport shuttle service available for guests. Additionally, there is a free shuttle service and an EV charging station. The hotel's location close to the train station and supermarket offers added convenience for guests.

Several guests recommended booking a room with a balcony facing the Matterhorn for a breathtaking experience.

Many guests praised the hotel's spa and wellness center, highlighting the indoor and outdoor pools, jacuzzi, and various relaxation options.

Guests enjoyed the diverse dining options available at the hotel, from the breakfast selection to the on-site restaurants and bar, catering to various tastes and budgets.

The hotel offers a shuttle service to and from the train station, which guests found convenient for transportation to and from the property.

Some guests mentioned issues with room cleanliness, such as dust and stains, so it's advisable to inspect the room upon arrival and report any concerns to the staff promptly.

The hotel's proximity to Zermatt Railway Station and the Gornergrat train, as well as its beautiful view of the Matterhorn, makes it an ideal location for exploring the area's attractions.

While many guests praised the friendly and helpful staff, a few mentioned encountering unfriendly or unhelpful behavior, so it's advisable to set expectations accordingly.

Considering the hotel's high season in December, guests may want to book in advance and be prepared for potentially busier periods.

Families appreciated the hotel's amenities catering to children, including the child pool, playground, and complimentary breakfast, making it a suitable choice for family vacations.

Guests highlighted the hotel's cigar lounge, smoking lounge, and entertainment facilities, offering unique experiences for guests with specific preferences.