Hotel Alpina

The staff at Hotel Alpina are known for being super friendly, helpful, and accommodating. They provide useful information and are polite and patient with guests.

The rooms at Hotel Alpina are clean, cozy, and well-sized, with comfortable beds and a great shower. However, some guests have mentioned that the walls are slightly thin.

Hotel Alpina offers a superb breakfast with a spacious and welcoming breakfast room. Additionally, they provide packed lunches, special diet menus, and the option for food to be delivered to guest accommodation.

Hotel Alpina is in a great location, not too far from the train station and within walking distance of bars, shops, and entertainment. It's also close to the Matterhorn Museum and the Zermatt-Matterhorn Ski Resort.

Hotel Alpina offers amenities such as a shared lounge/TV area, a beauty salon, a gift shop, and recreational facilities like bicycle rental, hiking, and skiing. They also provide a shuttle service for additional convenience.

Several guests recommended choosing a room with a balcony to enjoy stunning views of the Matterhorn and the surrounding area.

Some guests noted that certain rooms lacked amenities such as electric kettles and hairdryers, so it's advisable to confirm the availability of these items before booking.

A few guests mentioned that the walls were thin, leading to sound transfer between rooms. Light sleepers may want to take this into account when selecting a room.

The hotel's reception is located in the adjacent hotel, which some guests found inconvenient. It's helpful to be aware of this arrangement to avoid confusion upon arrival.

Some guests reported ongoing renovations in the hotel, which could lead to a less-than-ideal aesthetic. It's worth checking for updates on the renovation status before booking.

A few guests mentioned that the hotel seemed understaffed, particularly during breakfast service. Being prepared for potential delays or limited support can help manage expectations.

While many guests praised the breakfast, a few mentioned limited choices or the quality of certain items like pillows. It's advisable to clarify breakfast offerings to ensure they align with personal preferences.

The hotel's location was praised for its proximity to the train station and attractions, but some guests highlighted challenges related to the terrain and access. Guests with mobility concerns may want to consider this aspect.

The hotel offers shared bathrooms, which may not be suitable for all guests. It's important to consider individual preferences and comfort levels when booking.

Some guests mentioned receiving room upgrades, so it may be worth inquiring about this possibility during the booking process for a potentially enhanced experience.