Guest reviews
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Couples
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Families
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Solo
Overall Rating
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10.0 "Excellent wellness & sports facilities."10.0 "100%
loved the sauna ." -
10.0 "Excellent pool."
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9.7 "World class service."9.9 "99% found the
staff to be very friendly ." 9.5 "95% said thereception staff was great ." 10.0 "100% thought theservice was very professional ." 10.0 "Management was excellent , said 100%." -
9.6 "Awesome vibe."10.0 "100% said it was a
stylish hotel ." 9.5 "95%enjoyed the friendly atmosphere ." 8.6 "86% thought, thehotel was modern ." -
9.6 "Excellent amenities."9.8 "98% thought the
building was wonderful ." 10.0 "100% thought thearchitecture was beautiful ."
Overall Rating
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10.0 "Excellent pool."
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9.7 "Awesome vibe."10.0 "100% said it was a
stylish hotel ." 9.5 "95%enjoyed the friendly atmosphere ." 9.0 "90% thought, thehotel was modern ." -
9.7 "Excellent amenities."9.9 "99% thought the
building was wonderful ." 10.0 "100% thought thearchitecture was beautiful ." -
9.7 "World class service."9.8 "98% found the
staff to be very friendly ." 9.6 "96% said thereception staff was great ." 10.0 "100% thought theservice was very professional ." 10.0 "Management was excellent , said 100%." -
9.4 "Excellent breakfast."
Overall Rating
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10.0 "Excellent pool."
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9.6 "World class service."9.9 "99% found the
staff to be very friendly ." 9.3 "93% said thereception staff was great ." -
9.5 "Excellent breakfast."
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9.4 "Awesome vibe."10.0 "100% said it was a
stylish hotel ." -
8.3 "Rooms are great."10.0 "100% thought the
view was good ."
Recent reviews
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- Negative
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8.0review from
Excellent hotel conveniently located very close to the lifts leading to the main ski area. As a consequence, slightly off-center (still within walking distance). Nice view to Matterhorn, interesting design, with a coherent style in common parts and rooms. The staff recommended us good restaurants. Perfect.
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5.0review from
Great Location Staff seem very inexpereienced. Did not replace shampoo in the room, ran out of food at breakfast, etc. Staff was nice, but did not seem on top of things in general
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8.0review from
Our room was amazing! We were upgraded to a room with a balcony and a view of the Matterhorn. Very clean and spacious. The staff was welcoming and very helpful.
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7.0review from
The fascinating view
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7.0review from
discrete and very relaxing. nice rooms and a friendly staff. wellness is good. intimacy
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8.0review from
This is a fantastic hotel with excellent service. The hotel architecture and the spa facilities are so different, compare to the other hotels around. A place to remember....
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7.6review from
Great service. Very friendly staff. Excellent spa facilities included in the price of room. Very stylish decor. Nice breakfast.
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7.2review from
The view of the Matterhorn and the pool area As stated above, I was a little upset that I had to pay $130 extra for the two adults when it was clearly stated that this was a four person suite. I think the price should have included the four people. The breakfast was also not very good. And I did not like that you had to pay $1 for each cup of coffee you made in the room. That is not great customer service.
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6.0review from
Accessability to ski-lift, facilities, view from balcony Bedside light bulb was not replaced, breakfast choice
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6.8review from
The location was great and the owners were very pleasant. The Spa was equally good and very private. The design and interior deco were very chic and interesting. Amazing breakfast!!!!! The garden wasn't quite finished and if you had a room on that side, it was quite unsightly. Secondly, they could increase the temperate in the pool by a couple of degree celsuis. They didn't have dining facilities which will suck during the winter. They could also make an effort to provide more information on the local activities in Zermatt.
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8.0review from
Excellent hotel conveniently located very close to the lifts leading to the main ski area. As a consequence, slightly off-center (still within walking distance). Nice view to Matterhorn, interesting design, with a coherent style in common parts and rooms. The staff recommended us good restaurants. Perfect.
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8.0review from
Our room was amazing! We were upgraded to a room with a balcony and a view of the Matterhorn. Very clean and spacious. The staff was welcoming and very helpful.
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8.0review from
This is a fantastic hotel with excellent service. The hotel architecture and the spa facilities are so different, compare to the other hotels around. A place to remember....
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7.0review from
The fascinating view
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7.0review from
discrete and very relaxing. nice rooms and a friendly staff. wellness is good. intimacy
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7.6review from
Great service. Very friendly staff. Excellent spa facilities included in the price of room. Very stylish decor. Nice breakfast.
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7.2review from
The view of the Matterhorn and the pool area As stated above, I was a little upset that I had to pay $130 extra for the two adults when it was clearly stated that this was a four person suite. I think the price should have included the four people. The breakfast was also not very good. And I did not like that you had to pay $1 for each cup of coffee you made in the room. That is not great customer service.
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6.8review from
The location was great and the owners were very pleasant. The Spa was equally good and very private. The design and interior deco were very chic and interesting. Amazing breakfast!!!!! The garden wasn't quite finished and if you had a room on that side, it was quite unsightly. Secondly, they could increase the temperate in the pool by a couple of degree celsuis. They didn't have dining facilities which will suck during the winter. They could also make an effort to provide more information on the local activities in Zermatt.
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5.0review from
Great Location Staff seem very inexpereienced. Did not replace shampoo in the room, ran out of food at breakfast, etc. Staff was nice, but did not seem on top of things in general
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6.0review from
Accessability to ski-lift, facilities, view from balcony Bedside light bulb was not replaced, breakfast choice
