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The brand new hotel had interesting design.The staff was excellent, very helpful, speaking very good english. Also we had a great big bed and the room was always clean and every day we had clean towels. No fridge in the room
The staff are friendly and helpful. There is no restaurant.
very nice rooms, very modern and clean the hotel is not very well located... out of acireale and far from the sea... you need the car all the time!
Very nice hotel with very friendly english speaking staff. Excellent value for money. There is just one thing - you should have a car to get there.
Brand new room, with whirlpool bath, fitted kitchen, huge bed, parking space in front of the room/mini flat. Quiet with the air condition. difficult to find the right direction to get there. Close to a motorway
The hotel was relaxing , with a nice pool. The staff were not pushy. We could'nt use balaconies because of odour possibly drains
Lovely private pool. Very good restaurant and good food and service. Very helpful staff. Room quite small but adequate.
great small hotel with easy access to various places (taormina 30mn, etna 40mn,catania 20mn, syracusa 1h30,etc...) close to acireale town centre (10 mn walk to all restaurants,bars,etc...), we liked the small swimming pool :great for children, good breakfast , parking easy, very clean room and lots of bath products in bathroom. we had room 200, no noise, no signs of trains either.staff very friendly and helpful. no, a good hotel for families enjoying a quiet well looked after stay.
Breakfast, the room was very nice, sky was free
The bar and general friendliness of the staff Location, there is not much around it within walking distance
The restaurant is amazing! Such good value for money. Try their pizzas! Excellent breakfast buffet as well. Unfortunately they had a problem with the water when we got there, but this was fixed by the evening and they kept us updated. However, on the last night, the air-conditioning stopped working and when I mentioned it they didn't seem too bothered! But the rest of the service was excellent. Free parking and use of a pool :)
The Hotel is a small well run hotel. The only downside id the railway and main road that run alongside, which can be noisy when sitting beside the pool. This does not affect sleep as rooms are double glazed.
room - lovely. Bathroom (shower) huge
We like all aspects of the hotel other than its situation ,but that was not the hotels fault we had not realised that it was a long drive to find a beach Our only fault was the width of the single beds which are abot 3inches narrower than British and amazingly enough it makes a difference
the bed in our room was short
Room was large and clean but next to some staff room at the very end of the hall downstairs so could hear loud talking. The location is good for travelers having to fly in and out of Catania airport. The hotel has a shuttle for 5 Euros. At a minimum coffee or tea should be provided for guests no matter even if they paid less than another guest. The hotel is not near restaurants and cafes so you would have to leave the hotel to go to a cafe.
Room was a nice size and it was clean. Steph was unfriendly and unhelpful. Also, shuttle bus was full when we needed it. We needed to get to the airport at 5 o'clock in the morning. That's why we stayed at the hotel! Had to take a taxi for $20 instead.
Good location. Generally pleasant and helpful staff. quick response from room service. Excellent potato and mushroom soup in the restaurant!!. Except for the bathroom safety issue, the room was good and when no opener was available for the minibar, one was quickly supplied along with the room service. We had a great view of Etna from our room that afternoon--an unexpected plus after spending ten days in other parts of Sicily. Downgraded you on "facilities" primarily on the safety issue. Like all European hotels, no one seems to make it easy for older people to get in and out of the shower/tub safely. Besides the wall bar, there are hold bars that fasten to the edge of a tub which are helpful in getting out. I have seen some here in the US, don't think I saw any in European hotels. Also square toilet seat was a surprise--we even took a photo because we had never seen such before--but I don't find that it is very comfortable to sit on!
Room spacious and clean. Close to airport. Shuttle pickup slow. Seem to run the shuttle hourly. So close to the airport it could be as needed or, at least, twice per hour.
The staff were extreamly polite and helpful. They showed us every place on map that we wanted to visit. The breakfast was very good too.
If one is travelling by car I can be safeloy parked in their garage The way the television was fixed. When lying on the bed to watch the tv I had to look sideways as it was fixed by the side instead infront.
The staff... air conditioning did not work!
Comfortable bed and good atmosphere I would have liked more choice for breakfast.
Very clean comfortable hotel in city centre with friendly, helpful staff. Parking at hotel was free, but the ramp to parking was very steep. Could be difficult for someone not used to driving standard transmission cars.
The staff was very helpfull and kind It was modern and confortable, but quite simple
Nice hotel for first timers who want to be pretty much within walking distance of a lot of attractions. We always were greeted with a smile both coming and going. It was our anniversary and they offered us a bottle of champagne. The rooms were lovely, very comfortable and clean. We had breakfast with an instant omelette, although the breakfast was only continental style with a good assortment; fresh fruit, yogurts, good bread. Would definitely stay there again.
Some staff was accomodating and helpful. Late hours reception offers an excellent service, much better than day-time, which at times appears understaffed. The place is clean and tidy and peaceful. love the big open spaces! On the phone, asking for further details before my booking, the lady was rather unplesant and unhelpful, I felt my enquiry was of no value or worth the time on the phone.
The place beach is not the best
lovely pool, good location staff has terrible attitude, friendliness non existant
pool and the pool bar were nice rooms are not of 4 star quality (badly worn down), there was in reality only one restaurant and even that has a fixed menu (2 options), airconditioning didn't work, you can hear everything through the walls
well located with a beautiful view, security
position. Hotel manager is arrogant. He moved 17 guests to another hotel for 3 days without any compensation. Substitute hotel was poor and 3 km from the beach.
Overall sense that the staff care about their customers. Very clean. Food excellent At this stage of the season not really geared up for English speaking tourists regarding information on excursions.
Very good and quiet location.Good parking facilities. Breakfast was limited with choice.Chemicals used in the pool irritated kids skin.
Swiming pool Room was not clean. Many equipments in the room is covered with dust. Old greasy soap was stucked to the rack in the bath. Hair and piece of something was found in the bathtub.
What a find. When we went it felt like we had the resort to ourselves. It is beautifully positioned on the waters edge with a pool lookng out to the sea. It would appear that the rooms are being refurbished across the resort and the new rooms we had were spectacular. The staff were second to none and the restaurant served excellent quality food. The hotel is away from the main town but has everything you need for a break and is a wonderful base for exploring the surrounding area. We were delighted to stay here rather than some of the more touristy locations such as Taormina as we were able to enjoy our holiday rather than being surrounded by crowds of people. AAA+++
vew and location are v.good,excelent atmosphere. dinner menew of the restorant was surprisingly poor.
the location - just on the seafront noisy air conditioning motors on top of our room - had to have the room changed. breakfast selection was poor.
The hotel is less than level 4 stars, the staff at the reception desk is unprofessional!
Rooms and hotel was dirty, breakfast offer was very poor.
Hotel very nice ! I think it was one of the best in this part of Catania. Good price for 4 stars. A lot of flora, swimming- pool, access to sea. Hotel close to the street, but you don't hear it. Great view from the restaurat or breakfastroom. Breakfast very, very tasty and big choice of food. Rooms comfortable and nice. TV rich in programs. About 20 minutes from airport by taxi or 1 hour by bus. Stuff have problem with english- especially waiters. Food in restaurant sometimes very good but sometimes terrible. Small choice in menu. No buffet lunch. I have big problem with mosquitos. Even by close the window they where in the room.
Superb location. Great swimming pool and private coast area for swimming in the sea.
The hotel is located on the cliff and the view is so great! The hotel staff are helpful. I especially like the cliff besides the sea and the view we had at breakfast. And the breakfast is also great with variety. It's only the location is not that close to the city centre. All the other things are almost perfect. You can even swim and do scuba diving in summer! Omg! How can it be so nice?
the view of the sea bit too far away from town if you did not have a car
The grounds of the hotel are spacious and beautifully landscaped, with a swimming pool and views of the sea. We enjoyed a fine dinner in the hotel restaurant on a terrace overlooking the water. The staff was friendly and helpful. Even though it is a large hotel that seems to cater to many business meetings, the staff offers individual attention. The equipment for the swimming pool near our room was quite noisy at night.
Were able to get a tour to Mt. Etna
Middle-class hotel in the outskirts of Catania. Swimming pool is filled with sea water, ortherwise ok, although cannot be used used after 18:00. Looks like the hotel is focussed on holiday groups, there is personnel to keep you enternained.The hotel is in the harbour of Capomulini, if you want to swim in the sea you will have to swim in the water of the harbour, where there is hardly any ship traffic just leisure boats. At the same time the restaurants in the harbour are good and fairly priced. Car parking is private, it is possible to leave the car in the shadow. Easy to get to Catania, to the Etna or to Taormina. Standard rooms are inferior then what you expect from a **** hotel. Breakfast buffet could offer wider variety.
The hotel concierge and restaurant manager were very friendly, excellent communication skills and hospitable. The hotel was clean and well facilitated. Did not like restaurant opening times; 20:00, wish there was some flexibility with this. The room stated sea view but faced a construction site, could barely see the sea.
The location, period. see above
the vuew from the balcony riom was beautiful. We were there out of season, but the pools looked very inviting. We did not want to drive into Acireale, so the walk into town was a bit nerve racking.
Signage along the roads directing us to the hotel was very helpful. The staff at breakfast were very helpful, and the person on reception was helpful. It was a bit dated.
The structure is really nice The rooms would require a refresh
The pool area Unfriendly staff. Building weird like something out of a horror movie
Good standard. Restaurant good quality. Excellent base for Etna
It was beautiful...friendly service. Looked like a rennovated castle.
architecture is nice ,situation in orange plantage , landscape beach is relatevly far to go
Good location quiet peacful, nice swimming pool and lovely surroundings None
Friendly and helpful staff.
The staff were very helpfull Nothing
the bed as to hard
Staff was very friendly and helpful. The buffet breakfast, featuring both hot and cold items, breads, cornetti, cakes, champagne, and juices was not only delicious but the best that we have had in Italy. The room was clean, modern with comfortable beds. The location was ideal - right on the main shopping street of Catania and only 5-10 minute walk to the Duomo. The hotel is also very near the main open market selling fresh vegetables, fruit, bread, meat, and clothes. We stayed at the hotel in February. The temperature of the room was preset to 26 degrees Celsius. It was a little bit on the warm side. Although we tried to change the thermostat, it always reverted back to 26 degrees. This is only a minor complaint however as everything else about the hotel is perfect.
location in center of catania
I liked most the comfort of the room especialy the use of the air conditon,and the tideness of the beds.and next time i will be visiting Catania again I will book overethere.
We were in honeymoon and receptionist upgrade us to a suit.Staff is very helpfull and friendliness. Location is center and walk distance to many places. Smell of the room, Ac is not working proparly. Internet is expensive.
The location of the hotel was good, it is on the main street and near restaurants. The bus to the Airport is just outside the door and cost only 1euro, so dont bother with a taxi. The staff could have been more helpful. we went upstairs to the roof bar on our first night and were charged €8 each for a drink, there was a buffet set out, but none of the staff bothered to tell us that if we paid one euro extra we could have had the buffet included. The reception staff didnt seem to know much about the Mt Etna tours, they werent able to book one for us, yet when we rang the tour operator from our room, we were able to get it straight away. The lobby of the hotel was always very quiet, very few people around, a strange feeling.
Staff is excellent. Price is very good. I will come back again.
The location is excellent and the staff were so helpful and obliging. The cleanliness both of the room and the common areas was extremely good - better than in a number of 5 star hotels around Europe i stayed in.
Food in the restaurant was very good. Staff very helpful, courteous and friendly Our meal on thursday 21st was exactly the same as that on the wednesday although very good 20th. Howevber a word with reception ensured we had different menu friday and saturday which were bo9th excellent. some thought need sto be put into serviuce for guest who stay more than 1 night
Good quality, clean and friendly staff. A bit pricy. Location not great (Catania is not great as well) but close to the center.
position for exploring
The breakfast and the dining area were lovely and the staff excellent. We are very comfortable in recommending it to others
Well appointed and tastefully furnished. Friendly staff on the whole. Excellent food and breakfast - beware of the gourmet dinner, it has 8 courses! Not a great location, being tucked away in side streets a fair walk from the city centre. Driving is impossible - allow 1 hour to get to the airport at busy times.
1) the central placement of the hotel 2) in low season they can park your car themselves in the garage 1) the city itself is awful: very dirty, all walls and historic buildings are in graffity even fountain and main street, a lot of poor and dirty people on streets outside the 1 main walking road (so in the evening it's scary to walk). We ran away from this city on 3d day, although planed to stay for 5. The main reason to come here is Etna - that is fantastic. 2) the hotel itself is business-style one with old furniture with respective "old smell" in rooms. Think that it should be cheaper
Staff were very friendly and the food was very good
Friendly staff (although the barman was sometimes difficult to find) Some loud, brash Americans who were obviously on their tour of Europe, and thought they owned it.
Free internet in the room and free drinks in frig, very nice deco overall.
Location is excellent - Staff very cordial and efficient - Comfort rooms - very good breakfast NA
Pool and beach facilities were excellent. Staff were friendly & helpful Cleanliness of the hotel was very poor, dirty windows & badly vacummed bedrooms
Flexible staff allowing for earlier check in and slightly later check out to fit my flights Not really.
Semmi!!!!!!az hogy hazajohettunk!!!!NOTHING We were glad that come back home.The worst hotel which y ever stayed.Breakfast poor,small balkony not big enough for one,the room design year 70....and in the room internet is not avible, and, many many many things but is not enough time and place for this.DONT Goo too sheraton catania!!!!! Its a big shame for sheraton Semmi!!!!!!az hogy hazajohettunk!!!!NOTHING We were glad that come back home.The worst hotel which y ever stayed.Breakfast poor,small balkony not big enough for one,the room design year 70....and in the room internet is not avible, and, many many many things but is not enough time and place for this.DONT Goo too sheraton catania!!!!! Its a big shame for sheraton
What a fantastic hotel,highly recommended,a real find. Pictures on web-site do not do it justice.Brilliant breakfast.
It's not a 4 stars hotel, I will say it is more a 3*
The hotel met our criteria in terms of location, fascilities and cleanliness of the rooms. Our group really enjoyed our stay except the arised conflict during the check-out procedure. The staff of the hotel was trying to cheat us at the check-out time convincing us the the confirmed reservation didn't cost a thing. Outrageous!
Excellent hotel and service, great pool, quiet and comfortable Outdoor music speakers at restaurant came on at 7am every morning, location wasn't really walking distance to many facilities/restaurants, some confusion on checking out as wasn't sure if I'd pre-paid the room as I gave my cc details on booking so assumed I'd paid already.
Sheraton Catania is the delightful hotel for family who has some children. We enjoyed playing the table tennis and swiming at the pool. We want to stay again!! We used the shuttle bus to go to the center of the Catania, but it was inconvenience about the arrival location and the time schedule. The hotel taxi which was called for going to airport early in the morning was very expensive!!
Room comfort was good even if the bathroom was "old fashion". Breakast is indeed poor for the price and the fame of this hotel network.
Staff was generally very keen on satisfaying requests. A very nice pool area and breakfast was excellent. Room is provided with a little terrace which gives privacy. My room was overlooking the garden and on the pool side area with in addition over the restaurant. As such, it was extremely noisy and even during the night (once at 1 am and another at 5 am) I was awaken by loud noises of staff cleaning either the restaurant or the pool side area. The hotel is quite in a remote area (far from city center and not as easily accessible by bus than what is advertised). As for the beach, there are none. Access to the sea is through stairs going down in the sea, these stairs being built on rocks (which are also everywhere and it is not really enjoyable for swimming - especially not for kids).