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Telephone response to on line booking which was very welcoming
We have visited this hotel on a number of occasions and always been very satisfied. Farticular strengths is the high standard cuisine and restaurant service as well as the comfort of the rooms. Above all there always a most friendly welcome.
The room was quite nice and the bed comfey the breakfast was mediocre. The view from the room window the absence of heating in the room in the evening
The surroundings, easy access from highway. The pillows!!!
The friendly staff and very clean hotel
Easy access to the highway. Not much choice for breakfast.
It was just fair. The location suited our needs as it was close to St. Gotthard's Pass and other areas we were exploring on our motorcycles. The parking for the bikes was ok and that was important. There were few places to eat close by. The hotel food was overly expensive for the setting, area, etc. So, we chose to eat at a pizzeria nearby, which was excellent. The rooms were adequate, but old. Good enough for a one night stay.
Quick clean and efficient. Food very good indeed. Simple car parking opposite. Some train noise. Not your fault.
Very helpful staff, clean and comfortable, good breakfast, convenient location for travelling
The Chalet is unbelievably gorgeous, set in the most beautiful surroundings with very helpful friendly staff, delicious food (even as a vegetarian!) we absolutely loved it and are trying to think of an excuse to go back! The bedroom was a bit disappointing in that the 'double' was a twin and the standard was really that of a european travel lodge. We were in a 'silver' room which didn't seem particularly nice. We were obviously paying for the setting rather than the room.
The service at the hotel is excellent. The room was small but comfortable with an amazing view of the mountains. The breakfast could be better, the selection was extremely limited.
Great service, great views, and some of the best food we've ever had! After an epic day cycling through some high passes in freezing blizzards, this guest house was a godsend. Seriously, the restaurant was superb with great views of the mountains, and subtle flavours that are difficult to find these days. Delicious! We took the spa room, and though it didn't have a view it was clean and comfortable with a nice big jacuzzi that wasn't too noisy in its operation, and very soothing on our tired legs. The buffet breakfast was a simple continental affair with several types of bread, cereal, fruit, cold meats and cheese, and boiled eggs. All in all a beautiful little guest house with the restaurant being the highlight.
The quality of the food at dinner and that's it. Poor breakfast. Poor wellness facilities. Only 2 staff, one of which only speaks Italian and is not very friendly. Too expensive for the location (far from everything) and the quality of the rooms.
wellness area Poor breakfast, Italian speaking staff mainly, no TV, radio in the room, hotel far from everything
Hotel is sited in beautiful mountainous area, Room with jaccusi was good although there were 3 flights of stairs to climb with no lift to transport heavy cases. Room had one small window with no view. Restaurant was disorganised staff forgetting our drinks with the meal. We felt the Italian food was expensive here; Breakfast was no different.
To sleep for one night
Beautiful location with mountains surrounding the village that the hotel was located in. Limited breakfast.
We have stayed here twice now, en route to Italy. The hotel is not far from the motorway but feels remote in a pretty mountain village. The staff are always charming and anxious to please.
Everything! The staff was wonderful. Our room was perfect. For a weekend getaway, away from everything hectic, this place is perfect. And the restaurant has amazing food! Can't think of anything!
The restaurant was very good for dinner. The beds were very squeaky every time someone rolled over you would be awakened by the squeak.
Efficient service. Good. fairly priced, restaurant and bar.
It was adequate no
Optimal position for a stop-over during long trip. Right services for your money. Too many flies in the breakfast room.
Location bed was hard and uncomfortable
Very close to train station, but room was not noisy. Large size room and bathroom. Staff have limited or no English
Ideal travel trough Hotel, located immediatly next to Gothard Tunnel
the family room was huge and the staff were friendly and helpfull.The on site pizza restteraunt served great food
Ideal location at bottom of Gotthard Pass. Directly opposite the station. Hotel was a bit utilitarian and with laminate floors throughout was very noisy. The disco attached to the hotel played loud music that reverberated through the room until 3am. Inconsiderate and noisy guests returning to rooms after the disco kept us awake until 4am.
The hotel is in a good location if your traveling to Italy as we were (its right at the southern exit of the gothard tunnel),although no English was spoken it wasnt a problem,the propierters were very friendly.Nice resteraunt and bar. The end fell off the bed when we walked into the room.The breakfast was basic but plentyful
I love this hotel! Next trip Im back! Nothing...
Close to motorway. Good for one night on our way to Italy. Free parking for car. Clean rooms with good beds. Limited choice of meals in restaurant. Very basic. Breakfast very simple. When almost all guests have had their breakfast the waiter started to refill empty plates. All in all price/quality ratio for hotel + meals was too high. Can easily be changed and improved.
The friendly and professional approach of the hotel staff. It made it pleasure to stay at the hotel. It is a hotel we frequently stay at when travelllng between England and Italy and have never been disappointed. The fact that the hotel menu did not seem to include organic or free range food.
Easy access from the motorway. No character, no atmosphere, very much a quick overnight stopover, up&away place.
very good location near St. Gottardo Tunnel. Warm room with excellent shower. Ok breakfast with fresh bread (sunday morning) and possible to have breakfast from 7.30pm Had to pay with cash. Credit card not excepted. Fortunately we had the euros. also did not like that Hotel waas removed from bookings.com website which neccesitated a telephone call to ensure booking was secure.
The view from the hotel was excellent, the staff were very helpfull, room was extremely clean with a very comfortable bed & the breakfast was very relaxed with a good selection of breakfast dishes. No, everything was more than satisfactory.
Very friendly stuff. Comfortable beds.
Friendly staff, quiet and clean rooms. Not luxury but good value for money. Breakfast was ok
Easy to find, good location Hotel is very simple, I'd rather say it is 2 stars than 3 - you have minimum what is needed and it's fine, but it is definetely not 3 stars hotel
Spacious room, clean smart furnishings, mountain views, helpful and friendly staff
Quiet place, splendid view to the Alps, confort, good food, friendly personell, a lot of turistic informations available at the reception desk, excelent base for visiting Switzerland.
Friendly and accommodating staff. Beautiful location with good access to the mountain passes. Could be difficult to find but plenty of signs if you look carefully. The excellent Thai cuisine was a surprise!
Quiet, very clean and near the localities we wished to visit - glaciers, mountains, high mountain passes. No
Quiet location. Excellent Thai restaurant. Friendly staff. Good breakfast.
Well, I came back so it must be good. Excellent host and the location is so quiet and peaceful. No wonder it was fully booked!
Hotel staff was fantastic. The food was great as well.
Excellent Hotel & Staff None
Helpful friendly staff. Excellent location. Very quiet.
The views was excellent and room was spacious very friendly staff.
Nice location and quality, good breakfast. Price is as good as it gets for Switzerland I believe. They did not let me keep my road bike in my room which made me a bit uneased. There also were no sauna even though it said so on booking.com.
Room decoration, internet, breakfast, service. Very nice environment.
no WiFi in rooms (although Internet terminal was available and working without problems), Bath/WC too small and sink had large hole without any net, so if you drop something (a ring) by chance, then it is gone.
very confortable, clean, ... nice staff could be more sympathetic
Quality of food and attitude of staff were excellent.
It was a disaster.My wife and I drove on the very steep mountain, narrow roads and its very far from the autobahn.Very disappointed won't stay there again.Accommodation was poor with regard to the cost we paid.
The hotel staff were very friendly and thankfully spoke good english as my german is poor. We stayed in an apartment which is located a short distance away to the rear of the hotel, with its own underground car parking space. You can then use the hotel restaurant if required.
Nice location, friendly staff, good restaurant. Good value for money.
It was in a good location Very spartan for 150 CHF a night
Nice hotel and rooms.
Free secure motorcycle parking, good breakfast and dinner
Staff were very welcoming and helpful Lack of car parking
We felt extremely welcomed, the owner and staff were very kind and accommodating. These people know how to look after their customers. On arrival there was a problem with the room, it wasn't the type we had booked. They went to great lengths to give us different options and make sure we were happy with it. The food they offer is superb, made with local produce and you can taste the difference. We would have stayed a few more days if it wasn't so expensive. For this reason during this trip we spent most of our holidays in France and Italy and kept our stay in Switzerland to the minimum.
Nice staff, good food. On a busy main road and lots of traffic noise late into night meant we didn't get a lot of sleep. Also bar terrace was directly below our room so noise from patrons was very loud.
everything, the road was closed, so we arrived at 12 midnight, they did not mind waiting up for us and also made us something to eat and drinks, rooms where great, highly recomended to anyone