Isleta Resort & Casino

The restaurant staff was kind and polite. The food was delicious. We had very loud neighbors that were screaming, yelling, laughing, and banging things around all night. We filed a noise complaint with the front desk but nothing changed. Finally just before midnight we decided to leave as no one was able to sleep. When we were checking out the front desk didn't try to switch us rooms, offer suggestions, or offer refunds in any way. He just said you booked through a separate service so there's nothing I can do. My husband and I have stayed at many resorts that include casinos and have never had such an awful experience. I sent a formal complaint to the manager, as none was available that evening, and still have yet to hear a single word back. We will never stay here again!!

Gorgeous facilities and reasonably well-appointed rooms; pool and fitness center are excellent, as long as you don't mind that the whole hotel reeks of cigarette smoke. This is a perfect example of a place that spent a lot of money on its physical plan but has no idea how to train its workers. Staff was well meaning but clueless. I asked for a quiet room (I had to be up at 5am to catch a flight) and was put between a family with kids screaming in the hallway, and then screaming in the room, on one side. On the other side was a group of college kids playing loud music. When I called the front desk and asked to be moved, they suggested calling the rooms and asking the guests to be quiet. Really? I pushed for the room change and they finally obliged, but I had to come down to the front desk to get the key. Sorry folks, but in that situation, you send a bellhop up to my current room with the new keys and a trolley to help me with my luggage. Pool area was overrun by screaming kids, even at night. The whole place reeks of smoke - my clothes stink, and now even my car stinks.

Dark rooms Smelled like smoke, service was terrible compared to the last time when it was the hardrock.

Class elevators. Other than that nothing really. Pillows were the lumpiest I've ever laid my head on. Got a balcony suite on the 6th floor for the "view" of the parking lot. Brought a very expensive bottle of wine so my wife and I could have on our 5 year anniversary but was stopped by security because (although it's not posted anywhere) no outside alcoholic beverages are allowed. Had to leave it my car overnight. At least the security guard wasn't a jerk about it but unbelievable. Worst hotel and casino I've ever been to.

we went for a concert , the concert was a blast we got there waited in line for long time to get our room and they gave us the wrong key had wait in line again over half hour just to get another key turns out they told us they gave us the wrong room. Appliances didn't work blow dryer, iron, there was no fridge in room they took it out. No breakfast buffet to go to just was not what we were hoping for had a better time at Route 66 casino better everything