Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
8.9 "Pool is good."
-
8.4 "Vibe was good."8.8 "88%
enjoyed the friendly atmosphere ." 9.5 "95% said it was astylish hotel ." -
8.3 "Very nice wellness & sports facilities."7.5 "
top-notch fitness area , thought 75%." -
8.2 "Great service."8.4 "84% found the
staff to be very friendly ." 8.0 "80% thought theservice was very professional ." 8.6 "86% found therestaurant service to be one of the best ." 9.0 "90% werehappy with the room service ." 10.0 "100% said therecreation staff was great ." 10.0 "100% wereimpressed by the valet service ." -
8.2 "Location is great."7.0 "
Great parking , according to 70%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
5.7 "Bar is ok."6.7 "
Bar service was average , according to 67%." -
4.7 "Internet is poor."3.9 "61% said the
wifi quality was bad ."
Overall Rating
-
8.7 "Pool is good."
-
8.2 "Great service."8.3 "83% found the
staff to be very friendly ." 9.2 "92% werehappy with the room service ." 7.8 "78% thought theservice was very professional ." -
7.8 "Good location."
-
7.5 "Good breakfast."
-
7.4 "Good cleanliness."8.2 "82% said
rooms were clean ." -
6.5 "Rooms are ok."6.8 "
Beds were acceptable for 68%." 6.8 "For only 68%, thebathroom was ok ." 5.0 "50% thought theminibar was ok ." -
5.7 "Bar is ok."
Overall Rating
-
8.9 "Pool is good."
-
8.4 "Location is great."
-
7.9 "Good service."8.5 "85% found the
staff to be very friendly ." 7.8 "78% thought theservice was very professional ." -
7.4 "Nice rooms."7.4 "74% were
happy with the bathroom ." 9.3 "93% thoughtrooms were spacious ." 8.5 "85% saidrooms were clean ." 9.4 "94% thought theview was good ." -
7.1 "High comfort."9.3 "93% thought
rooms were spacious ."
Overall Rating
-
8.3 "Great service."
-
7.7 "Good amenities."7.8 "78% thought the
building was wonderful ." -
7.3 "Nice rooms."
-
6.6 "Average comfort."
Overall Rating
-
8.0 "Great service."8.4 "84% found the
staff to be very friendly ." -
7.5 "Good amenities."7.6 "76% thought the
building was wonderful ." -
7.4 "Nice rooms."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
6.0review from
Had to pay a resort fee even after all the taxes and fees had been paid thru kayak. Certainly not worth the cost I will go back to a four or five star hotel where I get service for the cost.
-
7.7review from
I LIKED THE RENOVATIONS THE HOTEL/CASINO HAVE MADE AND ARE STILL MAKING. I THINK THAT ON THE WEEKENDS NEED A COFFEE SHOP WITH MORE HEALTH ORIENTED SNACKS AVAILABLE DURING LATE HOURS. ALSO TIME AGO YOU USED TO HAVE ON THE WEEKENDS LIVE MUSIC OR A DANCE AREA, NOT JUST A BAR ALSO A SMALL SPA. I HAVE TO GO TO SANDIA, AND SOMETIMES I THINK ABOUT RENTING THERE JUST SO I DON'T HAVE TO BE TRAVELING BACK AND FORTH THERE. AND LETS NOT FORGET ABOUT THE KIDS, THE AREA AND GAMES ARE ALWAYS THE SAME, NO NEW TECHNICAL STUFF GOING ON
-
7.7review from
Beautiful resort, great service, well maintained amenities. Balcony view is of the roof of the pool, casino, and spa. In the middle of nowhere.
-
8.0review from
The rooms are beautiful. A complemtry something would have been nice and made the price more worth it.
-
8.0review from
Love the value, comfort, newness of hotel. The food was terrible, tasteless and not made fres, burgers and fries premade, tasteless.
-
7.4review from
Room was overall clean, nice view, casino was great. Room wasn't ready when we were told it would be, so they moved us to the 4th floor instead of asking if we would mind waiting. The bed comforter was lumpy and dirty. We had a king unit but only was given 3 pillows.
-
10.0review from
Wonderful staff! Comfort and beauty.
-
2.5review from
The restaurant staff was kind and polite. The food was delicious. We had very loud neighbors that were screaming, yelling, laughing, and banging things around all night. We filed a noise complaint with the front desk but nothing changed. Finally just before midnight we decided to leave as no one was able to sleep. When we were checking out the front desk didn't try to switch us rooms, offer suggestions, or offer refunds in any way. He just said you booked through a separate service so there's nothing I can do. My husband and I have stayed at many resorts that include casinos and have never had such an awful experience. I sent a formal complaint to the manager, as none was available that evening, and still have yet to hear a single word back. We will never stay here again!!
-
9.1review from
We enjoyed the room, balcony, staff, pool, casino, showroom, etc... Cleanliness of the room was not the greatest. My husband and I had to clean up pubic hair on the floor and in the bathtub. We also had to clean up boogers that were pasted on the wall. Room was beautiful and comfortable and we still enjoyed out time, we hope the rooms get cleaned thoroughly for our next stay.
-
10.0review from
clean and friendly we liked it all
-
8.0review from
Casino was very smoky
-
8.5review from
The room was nice and spacious. The beds were decently comfortable. Most of the staff was excellent (pool attendants, front desk, cleaning staff, and most of service staff in Tiwa cafe on 1st floor). The casino staff is good as well. The door locks are not sensitive enough. It takes several seconds for the access point on the door to read the card. Not a terrible problem, but it was a bit annoying. The room has no refrigerator (might want to bring a cooler if possible). The pillows were a little lacking (don't provide great neck support). Although the room was smoke free and smelled good the hallways and lobby sometimes smell like smoke because the casino goers smoke like chimneys and tend to drag the smell with them. The staff works very hard to maintain a clean facility however. It's just something that will not get better unless smoking is banned on premise.
-
5.7review from
Gorgeous facilities and reasonably well-appointed rooms; pool and fitness center are excellent, as long as you don't mind that the whole hotel reeks of cigarette smoke. This is a perfect example of a place that spent a lot of money on its physical plan but has no idea how to train its workers. Staff was well meaning but clueless. I asked for a quiet room (I had to be up at 5am to catch a flight) and was put between a family with kids screaming in the hallway, and then screaming in the room, on one side. On the other side was a group of college kids playing loud music. When I called the front desk and asked to be moved, they suggested calling the rooms and asking the guests to be quiet. Really? I pushed for the room change and they finally obliged, but I had to come down to the front desk to get the key. Sorry folks, but in that situation, you send a bellhop up to my current room with the new keys and a trolley to help me with my luggage. Pool area was overrun by screaming kids, even at night. The whole place reeks of smoke - my clothes stink, and now even my car stinks.
-
4.3review from
Dark rooms Smelled like smoke, service was terrible compared to the last time when it was the hardrock.
-
9.3review from
Everything you need is there. Slots were VERY tight one night. The slot machine went offline and was inoperable for a few minutes. No credit was given for the inconvenience.
-
3.3review from
Class elevators. Other than that nothing really. Pillows were the lumpiest I've ever laid my head on. Got a balcony suite on the 6th floor for the "view" of the parking lot. Brought a very expensive bottle of wine so my wife and I could have on our 5 year anniversary but was stopped by security because (although it's not posted anywhere) no outside alcoholic beverages are allowed. Had to leave it my car overnight. At least the security guard wasn't a jerk about it but unbelievable. Worst hotel and casino I've ever been to.
-
5.0review from
we went for a concert , the concert was a blast we got there waited in line for long time to get our room and they gave us the wrong key had wait in line again over half hour just to get another key turns out they told us they gave us the wrong room. Appliances didn't work blow dryer, iron, there was no fridge in room they took it out. No breakfast buffet to go to just was not what we were hoping for had a better time at Route 66 casino better everything
-
8.0review from
The rooms are beautiful. A complemtry something would have been nice and made the price more worth it.
-
8.0review from
Love the value, comfort, newness of hotel. The food was terrible, tasteless and not made fres, burgers and fries premade, tasteless.
-
10.0review from
Wonderful staff! Comfort and beauty.
-
9.1review from
We enjoyed the room, balcony, staff, pool, casino, showroom, etc... Cleanliness of the room was not the greatest. My husband and I had to clean up pubic hair on the floor and in the bathtub. We also had to clean up boogers that were pasted on the wall. Room was beautiful and comfortable and we still enjoyed out time, we hope the rooms get cleaned thoroughly for our next stay.
-
10.0review from
clean and friendly we liked it all
-
8.0review from
Casino was very smoky
-
8.5review from
The room was nice and spacious. The beds were decently comfortable. Most of the staff was excellent (pool attendants, front desk, cleaning staff, and most of service staff in Tiwa cafe on 1st floor). The casino staff is good as well. The door locks are not sensitive enough. It takes several seconds for the access point on the door to read the card. Not a terrible problem, but it was a bit annoying. The room has no refrigerator (might want to bring a cooler if possible). The pillows were a little lacking (don't provide great neck support). Although the room was smoke free and smelled good the hallways and lobby sometimes smell like smoke because the casino goers smoke like chimneys and tend to drag the smell with them. The staff works very hard to maintain a clean facility however. It's just something that will not get better unless smoking is banned on premise.
-
9.3review from
Everything you need is there. Slots were VERY tight one night. The slot machine went offline and was inoperable for a few minutes. No credit was given for the inconvenience.
-
7.7review from
I LIKED THE RENOVATIONS THE HOTEL/CASINO HAVE MADE AND ARE STILL MAKING. I THINK THAT ON THE WEEKENDS NEED A COFFEE SHOP WITH MORE HEALTH ORIENTED SNACKS AVAILABLE DURING LATE HOURS. ALSO TIME AGO YOU USED TO HAVE ON THE WEEKENDS LIVE MUSIC OR A DANCE AREA, NOT JUST A BAR ALSO A SMALL SPA. I HAVE TO GO TO SANDIA, AND SOMETIMES I THINK ABOUT RENTING THERE JUST SO I DON'T HAVE TO BE TRAVELING BACK AND FORTH THERE. AND LETS NOT FORGET ABOUT THE KIDS, THE AREA AND GAMES ARE ALWAYS THE SAME, NO NEW TECHNICAL STUFF GOING ON
-
7.7review from
Beautiful resort, great service, well maintained amenities. Balcony view is of the roof of the pool, casino, and spa. In the middle of nowhere.
-
7.4review from
Room was overall clean, nice view, casino was great. Room wasn't ready when we were told it would be, so they moved us to the 4th floor instead of asking if we would mind waiting. The bed comforter was lumpy and dirty. We had a king unit but only was given 3 pillows.
-
6.0review from
Had to pay a resort fee even after all the taxes and fees had been paid thru kayak. Certainly not worth the cost I will go back to a four or five star hotel where I get service for the cost.
-
2.5review from
The restaurant staff was kind and polite. The food was delicious. We had very loud neighbors that were screaming, yelling, laughing, and banging things around all night. We filed a noise complaint with the front desk but nothing changed. Finally just before midnight we decided to leave as no one was able to sleep. When we were checking out the front desk didn't try to switch us rooms, offer suggestions, or offer refunds in any way. He just said you booked through a separate service so there's nothing I can do. My husband and I have stayed at many resorts that include casinos and have never had such an awful experience. I sent a formal complaint to the manager, as none was available that evening, and still have yet to hear a single word back. We will never stay here again!!
-
5.7review from
Gorgeous facilities and reasonably well-appointed rooms; pool and fitness center are excellent, as long as you don't mind that the whole hotel reeks of cigarette smoke. This is a perfect example of a place that spent a lot of money on its physical plan but has no idea how to train its workers. Staff was well meaning but clueless. I asked for a quiet room (I had to be up at 5am to catch a flight) and was put between a family with kids screaming in the hallway, and then screaming in the room, on one side. On the other side was a group of college kids playing loud music. When I called the front desk and asked to be moved, they suggested calling the rooms and asking the guests to be quiet. Really? I pushed for the room change and they finally obliged, but I had to come down to the front desk to get the key. Sorry folks, but in that situation, you send a bellhop up to my current room with the new keys and a trolley to help me with my luggage. Pool area was overrun by screaming kids, even at night. The whole place reeks of smoke - my clothes stink, and now even my car stinks.
-
4.3review from
Dark rooms Smelled like smoke, service was terrible compared to the last time when it was the hardrock.
-
3.3review from
Class elevators. Other than that nothing really. Pillows were the lumpiest I've ever laid my head on. Got a balcony suite on the 6th floor for the "view" of the parking lot. Brought a very expensive bottle of wine so my wife and I could have on our 5 year anniversary but was stopped by security because (although it's not posted anywhere) no outside alcoholic beverages are allowed. Had to leave it my car overnight. At least the security guard wasn't a jerk about it but unbelievable. Worst hotel and casino I've ever been to.
-
5.0review from
we went for a concert , the concert was a blast we got there waited in line for long time to get our room and they gave us the wrong key had wait in line again over half hour just to get another key turns out they told us they gave us the wrong room. Appliances didn't work blow dryer, iron, there was no fridge in room they took it out. No breakfast buffet to go to just was not what we were hoping for had a better time at Route 66 casino better everything
