Alcester Hotels

Building and garden are fantastic. The waiters for the dinner took good care of us, very professional.

The swiming pool was open for children (ours were 11 and 13) only a very reduced period (apparently only from 14-17h), as if tourists are going to be in the hotel in that part of the day. The worst: this was apparently done to keep the "swiming pool members" (not customers of the hotel) happy and calm so they can have a quiet swim after their work.

good location, lovely grounds, although could do with some care and attention, beautiful old manor house.

staff on reception need need more customer care training, ignored my wife completely thoughout the checking in process, although better on checkout.

everything

Friendly staff, nice atmosphere in bar and restaurant

It looks impressive when arriving up the drive

The attitude of the owner was appalling...and I mean appalling. it was like checking into a squalid b&b in some seedy backstreet where the room key is literally thrown at you. serious attitude problem. Checking out was like the Marie Celeste...nobody whatsoever to be found in the reception, bar or restaurant. Mattress in room wafer thin.

The mill has plenty of character, and the staff were very friendly and helpful. Ideally located for Ragley Hall.

A little difficult to get to without a car.

Pleasant location, easy to reach local attractions eg Stratford and Warwick

The food in the bar left a lot to be desired, the pool needs a refurb

i was at a family wedding so the best thing was spending all weekend with my family

i was in room 120 right next to the hotels main boiler the noise from this boiler at night was awfull

Just a clean and lovely well run hotel

No

The bedrooms were of a nice design, the breakfast was very good, there was plenty of free parking.

Had trouble with getting sky news on tv

Excellent location near to the town centre. Room was clean and breakfast was excellent.

Nice host, good location - 10 minutes walk to old city walls. Good breakfast.

Room very small, but ok for the price. Bed not particularly clean; hair from previous guests still on sheets. Room quite cold. Only a small radiator.

Location and breakfast

Rooms were clean and large enough. Breakfast was fairly good.

We had a 4 in the morning fire alarm go off and had to evacuate the hotel. That was due to an employee opening the fire exit at that time for a late arriving guest. That was quite unpleasant, and tiring.

Very good food, staff went out of their way to help out. Lovely open fire in main lounge. Wonderful spa facilities

Felt that as we were on a 2 night package we were given the cheapest rooms. Booking for spa treatments was messed up by the staff so only 2 therapists were available instead of the 3 we had booked

Staff polite, helpful and friendly. Beautiful Room. excellent spa.

Very comfortable bed. Staff were very helpful and upgraded us when we objected to our original room.I also left a ring behind which the staff located and returned to me very promptly.

Initially claimed they had no booking for us,eventually resolved after the intervention of Booking.com but wasted time we wanted to wander around Stratford.Initial room could not be accessed as lock didn't work-then shown a room overlooking the car park which had cars a few inches from the window.Upgraded room had obviously not been checked very carefully as there were dead lightbulbs next to the bed, insufficient towels in the bathroom, and the previous occupants comments form still on the desk. We were also offered a discount for the dining room which was only applied when I queried the bill on check out.

Staff were very helpful.

Corridors were shabby and full of creaky floorboards. Windows in room were badly fitting and worn. All doors locked at around 11pm apart from the main door and one other, which was annoying.

Very friendly. Spotless and a lovely interior with attention to detail.

the hostess was very helpful and suggested places to dine

the room was very small and uncomfortble bed due to mattress lacked support

Location (very central), friendly and helpful staff, character. WiFi was very accessable

Room was a bit worn. No mention was made before arrival (eg at time of booking) of £10 per night charge for use of the carpark.

Comfortable hotel with character right in centre of town. Ideal for visiting historical houses and close to lots of restaurants.

The staff were eager to please, very helpful and both polite and charming.

The hotel is a cosy little treat away from the hustle and bustle

Excellent location, very clean room with a nice bathroom. Our room was very quiet. Good value for money.

Good spacious room with big bathroom, clean and well presented, nice breakfast and owner very helpful.

Very friendly and helpful. Very good breakfast

The local knowledge and wit of the owner.

Uncomfortable and noisy bed.

Nothing

I was specting the twins to come out at the end of hallway in any minute! It is an old hotel in the middle of nowhere.

The use of the pool, gym and sauna,great relaxation after a busy day out in Stratford Christmas Shopping.

Could do with some kind of evening entertainment,the bar prices were far too expensive,thats why guests go into Stratford for the evenings Food and drink prices are much better value,and there's entertainment.The football table should be disposed of,far too noisy to be in the bar area,cards and table games would go down much better,or even bar quizzes!!!!!!!!!!

Location close to Stratford made it easy to walk to sights, pubs, restaurants, etc.

Breakfast did not start until 8.30 and they were unwilling to serve earlier or even leave out a simple toast and cereal for me as I had to leave at 7.30.

I found the host extremely welcoming. The room was clean and comfortable. The location was superb.

We only stayed one night, but it was comfortable, clean, very convenient short walk to the Theater, not far from the rail station, walkable to the sights. People were friendly, and room service breakfast was right on time, so we could catch our train to London.

extremely close to the RST theatre, no more than 5m walk; very quiet, free parking, great breakfast and very comfortable bedroom.

waiting staff on the restaurant could be increased in numbers - or efficiency - waiting 15 minutes for the waiter to take my breakfast order, while the restaurant is half full is the only negative item to point out - the breakfast itself was fantastic.

We loved the location of this hotel and we found all the staff to be extremely helpful and very friendly

We found our room to be a little cold and also the shower temperature wasnt quite hot enough either. The 'double' bed was 2 singles pushed together which we found to be really uncomfortable!

Attentive staff. Lovely environment. Excellent room.

Having stayed at this hotel twice before, when it was owned by the Folio group and very good, I recommended it to friends for a get-together. It has since changed hands, the standard has dropped, and I was embarassed by having recommended it. None of us would go there again.

The rooms on the otherside of the car park now appear to have wifi access.

The evening host, Ian, greeted me at the door and knew my name, and was very helpful orienting me to the theater a few blocks away. It was very nice to find a place that offered a big English breakfast as well.

Very good for sight seeing, Theatre, shopping, every thing is close to hand with in walking distance.

Great room, excellent staff, great location for the town and surrounding area.

Thought the en suite could have been cleaner.

We were very pleased with our choice as we just booked over the internet, your hotel was very comfortable, the breakfasts delicious and the staff exemplery.

As I booked on line I requested a ground floor room as I have just recently had 2 knee replacement operations, I was a bit disappointed I had to struggle up apprx 20 stairs to room 10 I wish I had been told before arrival that our room was on the first floor. Apart from that I thoroughly enjoyed my stay and would book again next year.

This is very good example of a tourist friendly hotel for its location of Stratford upon Avon. Lots of features embrace its acknowledgement of Shakespeare's town. Very cosy and the room was comfortable and warm.

The location did put it on the nightime path of homeward bound party-people and the street noise of these people did filter into the room well into the early hours.

Convience to shops river /canal walks buses , excellent service and an excellent breakfast and very good service all round.

Relaxed atmosphere excellent value for money