Good to know
Value for money
Distance to city center
Distance to airport
|"Clean, good breakfast, helpfull friendly staff"||(in 23 reviews)|
|"Staff were very helpful."||(in 40 reviews)|
|"Close to metro, comfortable."||(in 7 reviews)|
|"Not enough English tv channels"||(in 2 reviews)|
|"Good parking on premises"||(in 5 reviews)|
|"The bed was extremely hard"||(in 10 reviews)|
Time of year
Show reviews that mention
|bed was very comfortable||in 36 reviews|
|breakfast buffet||in 47 reviews|
|cafetera||in 3 reviews|
|close to several restaurants||in 12 reviews|
|close to the airport||in 40 reviews|
|far from the city||in 35 reviews|
|good value||in 5 reviews|
|helpful staff||in 84 reviews|
|hotel is good||in 60 reviews|
|late in the evening||in 4 reviews|
|little bit||in 1 review|
|location is very good||in 48 reviews|
|lots of choice||in 4 reviews|
|metro station||in 36 reviews|
|nice rooms||in 26 reviews|
|parking is free||in 27 reviews|
|quiet residential||in 3 reviews|
|tv channels||in 10 reviews|
|walking distance||in 11 reviews|
Close to motorway system
No food available sun -thursday evenings
Things went missing from the room (a clothes shopping bag with items in it) and staff refused to take action as "it wan't in the safe"
I was a loyal customer with around 4 long visits to this hotel from july till january. good metro location and usually nice and helpful staff. The breakfast used to be good as well.
TWO SHOPPING BAGS WERE LOST FROM MY ROOM. When I reported to the reception, hoping that this was a mistake by cleaning staff and they got accidentally thrown away, maybe they could still be retrieved. I was promised that they will look into it. When returning after work I was told that they can do nothing as hotel policy states that they are only responsible for what is in the safe. They did not even check any cameras or anything. I would have accepted an official apology saying that the mistake has been admitted or something similar. BUT NOT THIS!! so unless your entire suitcase can fit into the tiny room safe I advise you not to visit this hotel anymore. Breakfast is becoming sub standard The TV was not working. After 5 days asking politely at the reception, and being promised it will be solved by the technician that same day, on one day the receptionist became very agitated and frustrated speaking in Spanish and saying she is not the technician. I was and remained polite just pointing out that I was not expecting her to fix it herself but to send the technician as promised.
Excellent hotel. Nice and helpfull staff. Quite close to the airport. Very clean
Nothing which I can think of
Very nice staff
With a stay at Eurostars Gran Madrid in Alcobendas (Arroyo de la Vega), you'll be within a 10-minute drive of IFEMA and Autonomous University of Madrid. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
based on 1,282 reviews
Value for money
Policies vary by room type and provider.
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Most Popular Landmarks
- Jardin de la Vega 171 yd
- Centro Comercial La Vega 285 yd
- Heron Diversia 0.3 mi
- CosmoCaixa Science Museum 0.4 mi
- Parque Omega Park 0.8 mi
- Plaza Norte Shopping Center 1.3 mi