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Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
The facilities were poor, needs updating Decor and poor quality food, ate out
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
Pleasant quiet room A little slow booking in as receptionist had gone elsewhere
The most reeming factor of this hotel is the location. It is sufficiently close to Manchester airport wthout all the hustle & bustle. Accomodation was not very warm until the thermostat was located behind a chair. The restaurant was cold and the breakfast was not very inspiring. The evening meal was a disastor resulting in eating in the local balti house, which incidently was excellent.
Very clean and comfortable room,plenty of tea and coffee available. Music a bit loud in pub next door.
Good value for money. Pub menu varied and food of good quality, so we were happy to eat on site.
Good English breakfast, well equipped and spacious room. Member of staff being dismissed at breakfast, poor continental breakfast.
the proximty to where i wanted to be & the great value for money
Quiet, comfortable & clean room. Separate from bar. Delicious bar food! Very helpful staff.
Staff very pleasant and helpful. Breakfasts very good, very friendly cook. Only area of negative comment, a barman in the public house seemed to be unable to raise a smile, appeared pretty unhappy in his job.
Very comfortable, spacious and quality fixtures and fittings. It was day 2 of opening and whilst the staff were very welcoming and entusiastic there were clear training needs. The side of the bath seemed a bit high, o.k. for me but older or infirm people will find it a bit awkward stepping into the shower / bath.
Room service food was wrong first time round and then overcooked and tasteless second time. I put a request for breakfast in my room which was ignored. I had to then race for a breakfast in the dining room where i had to make my own tea/coffee, the hot food was overcooked and the milk was warm
Cheap and cheerful. Good value for money if you;re not too bothered about slightly shabby decor in rooms. As for question 2.
The food was good. the staff tried hard to please decorative standard and cleanliness of rooms (I tried 2) was poor. holes in the wall and noisy boiler room in first. was quickly moved to their credit but fan and telephone did not work in second room. my hair dryer blew up and theirs cut out I left after that completing my stay elsewhere.
My wife used to the facilities in the leisure center, and we ate dinner in the dining room. The hotel rooms are in need of refurbishment.
Price and location was very good - and it was good value for money. Although the room was very clean and comfortable, the room size was not very big.
Leisure facilities The breakfast was drying up under the heat of the lamps instead of just being kept hot.
Overpriced. Breakfast bland.
location room, food
Location and close proximity to Motorways and town The carpets wore worn on the steps and came away from the metal grips underneath and there was poor sound insulation with a regular sound of some type of motor from within the hotel each morning from 08:30
Room was warm
Cooked breakfast Aircraft noise
The bar was great, good atmosphere and welcoming for families. The room was comfortable and the pool was a great size, although was shocked no signs to say what shouldn't happen as very small children were in jacuzzi area?? Wanted to hire robe as taking very small baby to pool- didn't do robes? Would've liked a shower cap in room as soaps dispensible wasn't anything else. Also copies of bar menu/ childrens menu in room would've been helpful, The reason for out trip was to take baby swimming for first time without taking to a public baths.
Use of pool and gym Only shower/wc provided in room allocated. We were moved to a room with Bath/wc. TV/internet access nor working properly. Sound insulation between rooms was very poor.
The hotel was very convenient, clean and breakfast was good The verve restaurant closed at 5:30 on the Sunday we arrived which was a bit inconvenient as we wanted to relax and eat in the hotel we did not want to have to go out of the hotel and drive somewhere to eat to eat and the bar snacks were not really what we wanted for the evening meal.
food and service
Leisure club,parking,food No sofa in my room as stated in the room info on internet,a group of your guests were swearing a lot where your table and chairs area is outside the pub.
The leisure facilities the cracked sink in the bathroom
hotel was very nice,comfy rooms, staff were friendly , food was good in bar and breakfast, swimming pool was warm and clean will use this chain of hotels again
The room was very comfortable and well presented. The hotel has all the facilities of a 4 star hotel at a budget price!
Easy access to Town not far to go to Airport Nice Shops And market in Area No soap or Shampoo In shower Dispenser only did one Shower
Convenient and close to business meeting The broadband was not working and could not be fixed for whole visit
Had difficulty in initially finding hotel as several in area. Satnav does not take full postcode, only first part. Satnat requested door number. Phoned hotel to ask door number to help in finding hotel. Staff did not know door number. Would really help if staff knew complete address and details as to assit guests in finding them.
The excellent service provided by reception and breakfast room staff N/a
Friendly staff Small carpark spaces
Very clean and well equipped. Comforatble bed and excellent shower. Fried eggs were hard! However that would not stop me from re-booking.
Very centrally located Shower curtain smelly
location no apparent control over tv volume after 01-00.am from other guests why not provide ear phones like on aircraft.
The hotel staff was very friendly and helpful. We would recommend the Premier Inn to others and will stay here again.
1 night was not long enough to say
relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
Hotel in desperate need of refurbishment - inside and out.
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
Rooms where really nice, staff vey helpful. No aircon
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
Very friendly staff Old fashioned rooms, small bathrooms
Convenient location in need of a makeover
Very pleasant and helpful staff throughout the hotel and quiet room that was requested was allocated even during a very busy period. Excellent rooms and leisure facilities. Bacon at breakfast was undercooked.
Pool was nice, although jacuzzis not working. Bar staff were efficient and friendly. 11am check out was good. Jacuzziz not working was disappointing. When we enquired about booking a cab to go to Tatton Park for the evening I was surprised to be given a list of numbers to try. I would expect a 4 star hotel to automatically call one for you. Bar prices were expensive.
Friendly atmosphere, good quality breakfast with a vast choice of food Did not appreciate the spa being open to non residents and also did not appreciate the problems with payment following our stay. Your hotel have debited my bank account twice, which had i not been vigilent with my account may have gone unnoticed.
Friendly staff and good service
Offers a great location next to knutsford, which has great resturants, wine bars, shops and walks. Great to come back and relax in the spa. I think the breakfast is a little expensive.
A lovely 4 star spa hotel which could easily be a 5 star. Lovely surroundings and hotel itself had lots of cosy places. Possible upgrade on bathroom but like any hotel they are used so often that it is not always possible to keep spending the money.
The Spa was lovely and staff were very helpful. Only one set of towels was provided in the room despite having booked a double!
Good ambiance, good Spa facilities, very helpful staff, beautiful floral decorations,well maintained,modern, very clean and fresh. Could offer shuttle service into Knutsford for guests, or to Tatton Park for the Show. Renew daily bathroom toiletries and include body lotion or moisturiser,renew Tea/coffee supplies daily.
It was very good value for money. the route to get there from the A56 was not easy as the surrounding roads are not signposted, but i don't have sat nav.
Friendly helpful staff, good breakfast,handy location near the metro with a free car park.
Ample space in room,lovely pillows,really good dining room and pesentation. Cooked breakfast,very good.Small lounge with bar and tv lounge very nice indeed. Secure hotel with ample parking at rear. Impression of exterior of hotel in need of paint and to windows to bring them in line with the new plastic that have been fitted. Small wall unit/shelves/or cupboard in bathroom for toiletries would be helpful.
Lovely decorated and clean premises. Large bedroom. Great parking. Lovely breakfast. No soap.
Service second to none - very friendly N/A
Staff is really kind and helpful. Nothing to be complained.
Good clean hotel ideally situted for pubs restaurants and metrolink None
bed was very comfy steep stairs
Very friendly family and staff, and will probably stay again when visiting Salford
The best hotel I have stayed in of the price range. Excellent throughout and the attention to detail that just gives that little bit extra. Decent cooked breakfast too, which in most places I'd normally skip. The bed was a little too soft for my taste
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..
The bedroom and bathroom were very clean, spacious, and well lite. The hotel is only 5 min drive to the Manchester Airport. Dinner is available and was very good. The couple who manage the hotel are super. No.
Friendly staff A few language problems and tv didn't work and staff were unable to help.
Friendlyness of the staff Lacking cleanliness in the room (carpet, bed side tables, extensive mould behind the shower door)
As we came with friends for plane spotting, we appreciated location nearby of the MAN airport :-) Hotel staff was very friendly and helpfull. We had really good times in Pymgate Lodge :-)
near to airport
Room was very nice and comfortable - the price was good. I would go again. No negative points
Lots of little things. The cups on the hostess tray were badly chipped. There was no water glass in the bathroom. All of the glass doors were very dirty. At dinner my table cloth needed to be changed. There were no paper napkins at any meal. The only coffee was instant coffee. There were no sugarless cereals. Only white toast was available.
credit card machine not working, staff unable to provide payment receipt as a result. There was a 1 hour wait had we decided to eat at the Hotel.
The location was ideal for an early morning flight from Manchester Airport and in close vicinity of a Beefeater pub for good value food. Illuminated "hotel name" sign located directly outside room window. Blackout curtuains required to block out the light pollution
It was absolutely chocolate box meets, four weddings and a funeral and the sumptuous luxury of the mini break in bridget jones' diary. The proximity to London Roads vibrant and cosmopolitan night life more than makes up for any absent room service.
Lovely property - great if you are looking for something a bit different to a hotel. Fabulous location and very relaxing - highly recommended
The main thing about staying here is it is "different". It feels special and is a treat versus the usual nice hotel! Not really, although it has to be said that the rooms are quite small and cottage-like. The photographs give the impression of a much more spacious layout.
The uniqueness of the property and excellent service were both a refreshing change and a great experience.
everything was absolutly amazing and we wil definately be going back at some point. We wish we could live there permamently. Thank you very much!!
a wonderful hideaway in Alderley Edge, but within walking distance of many restaurants and shopping in the surrounding area. The suite was simply beautiful and the owner (Ian) could not have been more helpful Will be booking again.
Spotless,more than one room,fresh flowers,comfortable bed,good tv Not a hotel but self catering rooms ina not a hotel but self catering accommodation in a pprivate house,no staff,no breakfast served,strong unpleasant smell,clutter,needs extra bedside table,poor parking facilities
the cottage was amazing. Totally unique experience, will definitely come back and will tell friends about it. Clean and warm with lots of interesting thingsto look at .
Had a wonderful time at Wizard's Thatch. The suite was charming.Will stay longer next time.
Paid £53, expected like other Premier inn! 2 people stayed in single room with double bed which moved towards wall. No place for vanity, dampness and black colour on ceiling in the bathroom. Tall mirror was hiding.
Excellent choice of Breakfast and the close proximity to restaurants and bars etc. Free parking. Freezing cold room - we had to get an engineer to fix radiator and the bathroom was shabby and old fashioned.
The breakfast was good and the staff very pleasant. The bed was not very good at all.
Friendly staff None
Excellent location, Duty Manager Lee very helpful & Breakfast staff delightful with delicious hot cooked breakfast. Sadly the extractor fan in the rooom next door was on all night resulting in no sleep and the fan in our room also really loud
Good hospitality. Lack of family room for three people.
Cleanliness, Friendly Staff and Location Stayed in 'old' wing. Poor lighting made it impossible to use hairdryer. Room 29 toilet awkward to use due to positioning.
Staff very friendly and helpful, bar area dog friendly Hotel under refurbishment, workers started very early.
Cleanliness, friendly, efficient service, excellent breakfast
Good location one night stay over good comfy bed clean bathroom etc
The staff are extremely polite and friendly, the food is great and very reasonably priced....this is my third stay and I have booked several trips in advance to avoid disappointment!
Staff went out of their way to help us. Owners were also very welcoming. They also have an amazing chef.
nice out door seating and garden area wasn't told the restaraunt was closed on Sunday evenings
Very happy with the overall experience. Efficient staff; comfortable room; good service
Staff were pleasant & easily approachable None
Conveinient to my destination. Ok for one night Outside was shaby and needed smartening up
The friendliness and helpfulness of the staff and the fact that it is a family style hotel and not just a pub with rooms which seems to be the modern way. Occasionally couldn't find a member of staff but this is a minor complaint.
Very friendly and helpful staff. Excellent clean rooms.Really beautiful grounds. The rooms were in need of a little updating but good value for money
The Hotel had a nice feel to it when you first walk in, but is in need of a good clean The Cleanliness of the bathroom,and the toilet seat was in bad repair The bathroom in our room had not been cleaned well,the shower tray was dirty and ahd hair in it, also there was damage to toilet seat that should have been sorted as it was unhygenic
Friendly and accomodating staff TV seem to be centrally controlled - going off after midnight.