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The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
Air con not working and very poor breakfast.
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
Rooms were ok Air conditioning didnt worked at all.
The local in Seligenstadt -close to all the tourist items. Bathroom water took a long time to heat up.
the hotel was clean and the staffs were friendly. Parking was good and free. the room was too small, The price consider little high compair to the hotel facilities. The internet charges is high too.
the homey atmosphere, the food, speaking some English, the staff
Quiet, well located hotel. Pleasant clean rooms. Reasonable breakfast selection None.
They were very accommodating when learning that I would be arriving late and left my key in a easy to find location outside the hotel so I could let myself in. In addition they had also put some cold drinks in my room, admittedly on my request but still very helpful.
Comfortable clean friendly hotel, short walking distance from centre. Rooms quiet. Not very strong ware flow from shower.
Helpful staff. Adequate breakfast. Near airport
The breakfast was really good, the staff spoke very good english The only thing was the dinning hall was not open over the period that we stayed. Also the tv was only in german except for news chanels.
Tonya at the front desk was a star employee, she helped us out many times in our short stay. The restaurant up the road from the hotel on the left side had great food but are closed on Mondays.
the hotel is very clean, the room is very big and they have very good breakfast!
Friendly helpful staff. Clean, functional hotel serving decent breakfasts. No free Wifi. Small rooms
Staff and dining room nothing
Excellent, helpful staff
The staff was very friendly - we arrived very late (3am) after being stuck in a terrible traffic jam, but received a friendly welcome and were allowed a later checkout time. The room was large, very stylish (a 19th century feel), comfortable and very clean. The breakfast was excellent (though quite expensive at 17 euros pp). We chose this hotel because it had airco, which was important because our dog has a heart condition and needs airco in hot weather - unfortunately, the airco in our room was very weak and insufficient.
The bed was very comfortable, room was also very clean. but was situated in a building next to the main hotel and there was a strange smell in the corridors room was situated in a building next to the main hotel and there was a strange smell in the corridors
Room lovely - we were travelling with our dog and with a small terrace on to the garden this was perfect. Dinner was great and breakfast also excellent. Location was perfect, this was a stopover on our way to Slovakia, close enough to motorway for convenience, but far enough away to feel you are truly out in the country. None
Very nice and quite location, willingness o the owner/staff. Nothing.
Very nice hotel, lovely food ,(the best food sofar) been at this hotel many times must say 10 out of 10 wow what a hotel, thank you again for a lovely meal
very friendly owner with the will to please everybody staying with them ,good kitchen nice breakfast,nice wine, nice and quite surrounding.We are for sure coming back to this hotel.clean rooms just a great place to stay!! nothing at all
it was away from the hustle and bustle. very peacefull and relaxing in lovely surroundings. The service was excellent and the owner very helpful. The breakfast was fantastic with homemade products. Very good value for money.
an excellent choice for an overnight stop
wow, we have been to many hotels (france germany austria italy plus manymore) we were welcomed at the door,the food was par to 5 star hotels we are going back next year what a hotel the 4 of us are over 67 years old.15 out of 10 , none
Very nice surroundings - peaceful - rooms were very clean and tidy. The staff were friendly and polite. No iron or ironing board and as we were on a business trip an Iron would be handy.
breakfast is good a bit expensive
The breakfast was excellent.
Very Nice people and very welcoming No
Staff extremely helpful and friendly Very clean and comfortable No English on TV