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The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
Rooms were ok Air conditioning didnt worked at all.
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
Air con not working and very poor breakfast.
The staff was very friendly - we arrived very late (3am) after being stuck in a terrible traffic jam, but received a friendly welcome and were allowed a later checkout time. The room was large, very stylish (a 19th century feel), comfortable and very clean. The breakfast was excellent (though quite expensive at 17 euros pp). We chose this hotel because it had airco, which was important because our dog has a heart condition and needs airco in hot weather - unfortunately, the airco in our room was very weak and insufficient.
Excellent, helpful staff
The bed was very comfortable, room was also very clean. but was situated in a building next to the main hotel and there was a strange smell in the corridors room was situated in a building next to the main hotel and there was a strange smell in the corridors
They were very accommodating when learning that I would be arriving late and left my key in a easy to find location outside the hotel so I could let myself in. In addition they had also put some cold drinks in my room, admittedly on my request but still very helpful.
The local in Seligenstadt -close to all the tourist items. Bathroom water took a long time to heat up.
Quiet, well located hotel. Pleasant clean rooms. Reasonable breakfast selection None.
Helpful staff. Adequate breakfast. Near airport
Comfortable clean friendly hotel, short walking distance from centre. Rooms quiet. Not very strong ware flow from shower.
the homey atmosphere, the food, speaking some English, the staff
the hotel was clean and the staffs were friendly. Parking was good and free. the room was too small, The price consider little high compair to the hotel facilities. The internet charges is high too.
Tonya at the front desk was a star employee, she helped us out many times in our short stay. The restaurant up the road from the hotel on the left side had great food but are closed on Mondays.
The breakfast was really good, the staff spoke very good english The only thing was the dinning hall was not open over the period that we stayed. Also the tv was only in german except for news chanels.
Friendly helpful staff. Clean, functional hotel serving decent breakfasts. No free Wifi. Small rooms
Staff and dining room nothing
the hotel is very clean, the room is very big and they have very good breakfast!
Was good price/quality relation, clean room and bathroom.
Very clean. Conveniently situated. Good parking facilities as had a boat trailer.
Convenient location at motorway services... ideal for an overnight sleep on long journeys. Rooms are clean, quiet and comfortable with decent shower. Would have been preferable to have a double bed rather than 2 single beds pushed together.
Very clean and comfortable: an ideal motorway stopover with an excellent breakfast from 6 am A pity that no evening meals were served, but the adjacent service station served an adequate meal
The hotel is vey convenient. We have stayed on a number of occasions The decoration of the room and the condition of the toilet and shower is very poor by normal German standards. Because of this my answqer to the next question is negative
Good bed, good bedding Showerfloor dirty. Showering would make the whole floor wet (door does not close adequately)
Clean, convenient (very close to motorway) Some of the fittings and carpets are getting a bit shabby.
The price and the location No non smoking room available, in spite of this wish expressed when the booking was made. The restaurant was terrible, a lot of choices of food were not available. The quality was very poor.
No problems TomTom can not find the Hotel as there is not street name and no correct Postcode, which is in the city of Weisskirchen. Easy to find if you now how.
Very nice surroundings - peaceful - rooms were very clean and tidy. The staff were friendly and polite. No iron or ironing board and as we were on a business trip an Iron would be handy.
wow, we have been to many hotels (france germany austria italy plus manymore) we were welcomed at the door,the food was par to 5 star hotels we are going back next year what a hotel the 4 of us are over 67 years old.15 out of 10 , none
very friendly owner with the will to please everybody staying with them ,good kitchen nice breakfast,nice wine, nice and quite surrounding.We are for sure coming back to this hotel.clean rooms just a great place to stay!! nothing at all
it was away from the hustle and bustle. very peacefull and relaxing in lovely surroundings. The service was excellent and the owner very helpful. The breakfast was fantastic with homemade products. Very good value for money.
Very nice and quite location, willingness o the owner/staff. Nothing.
Room lovely - we were travelling with our dog and with a small terrace on to the garden this was perfect. Dinner was great and breakfast also excellent. Location was perfect, this was a stopover on our way to Slovakia, close enough to motorway for convenience, but far enough away to feel you are truly out in the country. None
Very nice hotel, lovely food ,(the best food sofar) been at this hotel many times must say 10 out of 10 wow what a hotel, thank you again for a lovely meal
an excellent choice for an overnight stop
breakfast is good a bit expensive
Very Nice people and very welcoming No
Staff extremely helpful and friendly Very clean and comfortable No English on TV
The breakfast was excellent.