Amarillo Inn & Suites

Confirm your reservation!!!

Cons: Arrived at the hotel to be told my reservation didn't exist and there was nothing for me they could due. Had to contact Expedia (redirected through Kayak) to get a refund on the nonexistent room. All this while a vacancy sign was on the hotel which the front desk attendants just shrugged their shoulders and said they have no idea how to change that. Clearly these people are dedicated to their jobs and going places in life. AVOID!!!

Filthy and rundown

Pros: Nothing

Cons: Hot water wasn't working. Beds are hard as a rock. Toilet had urine on the seat when we arrived. Carpet was nasty with what appeared to be vomit and/or pet stains. It was the dirtiest room I've ever seen in a hotel. We walked out and went to another hotel. They would not issue a refund even though hot water was not working and all the above problems. Very rude receptionist as well. You couldn't pay me to stay here.

No Ac

Pros: Easy on and off instate, nice indoor pool and hot tub. close to town with out being right in it. Would of been a great place to stay had it not been for the ac problems.

Cons: The Ac in our room was not working. After driving for 16 hours the last thing I want to deal with was this. Call down to the front desk to as if there was a trick to get to working. Front desk lady was very nice and said the maintenance man was on his break and would be back shortly (11:00pm) I walk back to the front desk to see if they had a fan we could use. She said no but could try and put us in another room . I had decline only cause my Co drive was already asleep and I had surgery on my arm and didn't want to try and have to lug my luggage up stairs. Another quick note if you stay here try and stay in an inte interior room the outer room have very big slidin door and you hear ever bit of street noise.

Ups and downs

Pros: Breakfast and open common area was the only plus to this stay.

Cons: Pool was not heated, have to pay to play pool in the rec area, we rented 3 rooms and one did not have a working a/c and even the room we were moved to at 11:30 did not have a working a/c

Pros: Staff was friendly. Close to the freeway.

Cons: Felt somewhat unsafe. First floor room with exterior door a sliding glass door! Gap at base of door. Only secured with small piece of metal. Interior room or upper floor would have been more secure.