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Loved the waterfall shower. Loved the tall ceilings. Very clean. I didn't like that I had to pay for internet access. That is usually included in the hotel stay at other places we stay.
They take customer service to the next level. Very impressed highly recommended.
A Denver blizzard shut down the airport and all major highways making it impossible to get to the hotel, but they would not refund me
I made the reservation for the wrong night... The night prior to our stay... We were charged for both nights, of course, but the woman who checked us in not only made me feel stupid for making the wrong reservation (like I didn't feel stupid enough already) but she was also very rude about having to find us a room for that night. I felt like they could have given us a better rate for the second night. We won't be staying here again!
A very nice hotel in a great area north of Denver. I did not realize that this is a pet-friendly hotel (my mistake). It appeared that many families took advantage of this amenity during the Thanksgiving holiday. There were a lot of dogs in public spaces. For this reason we will not stay here again.
Location The toilet ran all night, not constantly but every 20-25 minutes or so it would refill and was very loud. The TV didn't have a guide making it next to impossible to figure out what to watch. The WiFi was not great either. Had to come back down to front desk when we asked for room facing mountain and he made room facing east. Was easily resolved but was time consuming. Should have stayed at home.
Staffing was great - Both counter Reps were excellent . However, Robert went above & beyond in making our stay comfortable & complete. Thanks again to the Westin Team for a great experience. We will be back. Dawn Limited menu at the restaurant./bar area
WiFi was down.
Breakfast buffet was very good Found used syringe under beds in two rooms :(
Breakfast was decent. Staff was friendly. Location was great. Double bed rooms were very very small. Could hardly walk thru the room. Not kid friendly. No high chairs for breakfast. My son had a allergic reaction to their sheets rash was covering his body. and was crying staff came banging on the door wanting to know why he was not being quiet. House keeping never replaced coffee in the room after it was used. They would take all the towels and never leave any for the next day.
Good price, good location, nice and basic rooms. Advertised breakfast, had a breakfast room but neither day we were there did they have breakfast. Sat am the front desk worker was trying to put something together as apparently the breakfast person hadn't shown up. The bothersome thing, though, was that there was even less offered on Sun am. Management should have put something together, even if they had to come in themselves, by that time.
Price, bedding, location, size of room and bathroom ( bathroom huge compared to most hotels). The cleaning ladies were really nice and the noise level was okay. The kitchenette was awesome. The hotel was under construction and we weren't made aware before we arrived. The check in desk was at the back of the hotel, which wouldn't have been a problem bit the staff was back there goofing off. The whole check in experience felt like a joke. When checking out, there were different employees and they were more professional. The mattress was old, there were springs broken and it was uncomfortable.
It was right off the freeway. Relatively clean. Full size fridge and microwave. Comfortable beds. Nice TVs. Clean bathroom. Convenient to restaurants and grocery stores. A decent room to spend a night for a good price. WIFI IS TERRIBLE! It's the same password for everyone in the hotel. Extremely slow to the point where my cell data was faster. There was a hair on my bed sheet and a random bottle of coke laying out when I first got there. The kid at the front desk was nice, but he was all alone at 6 PM checking guests in and answering the phones so it was a long wait.
I thought everything was clean, they always had fresh towels, and they were always polite. I never felt like I was intruding upon them, as they were always warm and welcoming The mattress was VERY hard, almost like sleeping on a wood block. The card keys very easily get erased if you slightly brush it across your cell phone for an instant. I did say the hotel was nice, but it is very dated. Suite-style rooms just barely above motel prices, but like I said the interior, design, the feel is just like you're staying in a museum for suites in the 80's
This hotel was in a good location-convenient to highway. Clean room. We just stayed one night. They didn't have change for the laundry.
It took us over an hour to get into out already booked room. And it was the dirtiest room I have ever slept in.
Under construction during stay, no warnings or anything when hotel was booked. Housekeeping would not come when we put sign out. Even though we were gone all day.
It was comfortable and clean. Staff was nice and polite. The rooms were cozy and had a large fridge and cabinets that would be good for extended stays. No pool but that's okay. One of the house keepers didn't even knock and tried to enter the room to clean it. She stopped as soon as I said something. There are no do not disturb signs.
Breakfast was ok Hotel beds were very uncomfortable, we has 3 rooms and stayed 3 night. None of the rooms were cleaned not even one time, even after tagging the rooms with maid service required sign. I myself had to go down the help desk to get toliet paper and towels for all three rooms and delivered them myself to each room. Air conditioning was not working in one of the rooms, front desk was notified but was never serviced or fixed. This was for sure my WORST experience ever. Would not recommend this hotel at all. Staff/manager instead of giving an apology they wanted us my family and the other two families to check out of the hotel.
Very comfortable with nice amenities.
There was an incident at the hotel they hadSWAT team and police officers having to deescalate a situation the front desk staff the next morning was very rude and told us they couldn't do nothing about it because we went through a third party I think they could handle the situation a lot better we could not sleep there was an explosion they were moving people from floor to floor which I understand but the noise was horrible the hallways were loud in the alarm would not stop going off it was totally restless night. When we asked about it in the morning the lady at the front desk said she would like to help us but she couldn't because we went through third-party I thought this was very unprofessional due to the severity of the incident they should have done something to try to make right for it.
The staff was really friendly, the amenities were perfect. Nice having the kitchenette as an alternative to eating out. It's in close proximity to restaurants & entertainment.
Nice Facilities Inability to get credit for cancellation. I booked two nights and got called back to work early and could not use second night. I was not provided credit for the night not used. Lousy policy, expensive room.
Your staff were very friendly and extremely customer oriented. They helped me with a few different things while I was there. And they out me in a very quiet room so I could get my work done.
Nice big rooms Mini fridge didn't cool very well and rude guests at the pool
You cannot beat the free happy hour with the appetizers that pretty much acted as our dinner and the three free drinks. We between breakfast and that, we didn't spend any money on food during our stay!
Best coffee of any free hotel breakfast! Good breakfast variety. Nice evening snack and cocktail hour. Dog friendly hotel, with poop by the front door that the owner did not bother to pick up.
Great place definitely will stay here next time I return!
Excellant customer service. Excellant, professional, helpful and friendly desk clerks. Both the inside and outside of Savannah Suites Hotel were clean and orderly. Walked to eating / store accommodations. *****Most of all our "suite" was very nice, clean, lots of space and in order - we thoroughly liked the added kitchen accommodations - we didn't just have a small fridge with a microwave on top!!!! Thank you Savannan Suites (Arvada, Colorado) for a 5 star accommodation and relaxing evening!!!! Yes we will stay here again!!!! Bob and June Feldt (Utah) Didn't notice much secure lighting available around in the parking lots, especially in the back parking lot area.
sheets fithly, mattress (I wish I could upload the pics I took) massive amounts of stains, no bed bugs protection, hair in my bed. my room was a smoking room and my clothes stunk by the time I got home from decades of people smoking in this room. no house keeping for 3 days. again this was the worst experience I have ever had at a hotel. no rooms available in the city. if my family would have been with me, I would have rented a suv to sleep in rather than have them in this building.
There's nothing I liked. This place is ghetto. Online they fail to tell you there is front desk staff only till 11 pm. Second they require to make a photo copy of your credit card, this is illegal. I asked them not to photo copy my credit card, Mario said that photo coping is standard they always do this and that he can't let me stay the night because I wouldn't let him make a photo copy of my credit card.
Great location in the heart of Golden. Lots of dining areas with distinct vibes.
The room was great. Easy access to downtown Golden. Plenty of restaurants within walking distance. The staff person who checked me in seemed uninterested in helping me with a room. It seemed I was wasting his time when I inquired about room availability.
The decor The inability to get to Room 226 from the lobby without having to carry my suitcases up stairs.
King size bed with lots of pillows, balcony with table and chairs, quiet, loved the all the amenities. Complementary coffee and water was great. Loved the shampoo and lotion. Great place to stay. Nice hotel with old time feel, but modern rooms. Side door entrance would not lock after entering, allowing anyone to enter without a card key.
Location is unbeatable, nice breakfast, great dinner, parking garage Room / bathroom dirty, outdated, saggy mattress covered w/ a piece of memory foam
Staying a bit out of town gives a great value for the money. This kind of hotel in downtown area would go for 3 times as much. Rooms do not have tubs (except for accessible rooms, apparently), which is kind of unusual.
Great location between Denver and Boulder. My only complaint was a mildew smell in the shower.
The bed was comfortable and the staff was great! There should be refrigerators in the room as well as more places to sit outside with out having to eat or drink in the reaturant. Also, the staff should know more about their surroundings ... Where the parks and great reaturants are. Without a fridge and a place to sit outside.... My family and I won't be staying here again.
Nice clean rooms and bed was comfy. Front desk was helpful and nice. I think the price is a bit high for a hotel that is in a suburban neighborhood between Denver and Boulder. Westminster isn't really a destination i
Staff was very professional. Very small bathroom for $185 a night. Single sink.
The food service/kitchen staff is superb. They will do whatever it takes to make the customer happy. I wanted a room a room with a balcony but they allowed me to check in at 11am with no problem.
The staff was friendly and professional, although some guy who works the restaurant literally chases you down to seat you pointlessly. The location in Golden is close to Red Rocks. The hotel is really old and run down for the price. The beds weren't comfy, but most of all, the walls are incredibly thin. Each night we had to call security because the room above or next to us was partying... They weren't even being that loud and you could hear every word they were saying thru the wall.
The staff was wonderful and extremely helpful. The room was clean and comfortable with a refrigerator and microwave. The pool was heated and the whirlpool was very hot, just the way I like it. The only problem was the lack of towels for the pool.
This was the most compfotable room we have stayed in! nothing it was great
Well maintained breakfast with friendly staff. Access to the hotel is good coming from the south (Denver) on highway 36, but awkward from the north, east or west. It requires going around a very large block with multiple commercial structures. Adjacent restaurants are also a bit pricey.
The check-in was handled quickly and professionally. The desk staff responded to my questions in a knowledgeable and helpful manner. The breakfast buffet consisted of a nice variety of choices, and the coffee was very good, starting our day off well. The room had an odor, possibly from an air freshener, which I found a bit unpleasant.
The breakfast was very good, and the staff was friendly. No complaints to report
The customer service at the front desk was excellent. The bathroom was a little dirty.
From the other reviews I expected something a bit more run down, to be honest. And it impressed. Should have been a little less $$$. But hey, it's Colorado...they're capitalizing on the tourism and I can't exactly blame them... Overall, it was a cool location with outdoor hallways (for lack of a better term). I got a great room in the back of the building farthest from the highway and on the third floor. So that definitely sealed the deal for me on feeling like I got my money's worth. Overall I would stay here again. I didn't like that it was so close to the highway, although that's not exactly a fault individual to this particular hotel. It was definitely overpriced. Should have been $20-40 less for the quality. But I'd still recommend it.
really appreciate being able to bring dogs! Nice looking hotel, comfortable inside, enjoyed sitting around the pool. Not much room for breakfast and no computor's available for guests
The staff was very friendly. It is great that dogs are welcome. The bed was super comfy! Room was modern looking but the bathrooms were run down and old. There were crickets and spiders In Our ground level room. Musty smell.
This use to be a nice place to stay. It has gone way down hill. Tried to put us in a room that smelled like someone had died. Then I asked for a different room only to get a room that the sheets had not been changed. We have been staying here since 2003 we decided we will not stay here again. What a dump. The breakfast was the worst cup of coffee and a pieceof bread.
front desk person was kind and offered us another room There was a suspicious couple who was obviously not staying there lurking at the door waiting for us to enter so they could get in the building. The bedsheets were on inside out, there was a stain on the blanket. This was touted as a non smoking hotel and there was obviously smoking on the floor where our room was. We checked out within 20 minutes of checkin.
The price was good. We didn't like the fact that after one night of staying there and despite the fact that we were leaving the very next morning didn't seem to matter to the owner who made us move to another room so they could rip up the carpet in the room we were in, (which by the way the carpet didn't get ripped out). They put us in a room that had just had the carpet replaced and the smell of the glue was so strong it made me sick to my stomach. I went to the lobby and requested another room. In the process of moving I lost my keys to my car and had to frantically search for them. Luckily I found them. We were told that the owner was the one who insisted we and about 4 other people be moved even though we were all checking out the next day. In my opinion the owner was very inconsiderate and didn't care that he was inconveniencing his guests. We will never stay at this hotel again, nor recommend it to any of our friends. The owner needs to take a course in Guest Relations.
The window opened Quiet Right across from the colorado mills mall Right down the street from Colorado State Patrol academy ;) Dirty room Small tv No refrigerator in room No microwave in room Towel rack was half ripped off Breakfast was not stocked and ended 30 mins early Elevators are shady
The on-line reservations were convenient. Overall the stay was good. We checked in very late at night and it was good that there was an employee there and available right away. The room could have been cleaner. There was still some sort of sticky substance on the desk area. Perhaps where a soft drink or something had been sat by previous guests. The mirror and sink area was not detailed very well. The only other complaint was the quality and thickness of the pillows. They left some to be desired.
Convenient, safe, clean, free Wi-Fi, free breakfast buffet, affordable and great staff. Wish the breakfast buffet was open longer on rhe weekend.
The bed was good. Two large brown stains on the bed spread, the toilet bowl lid was not on correctly. The towels in the bathroom looked like they were thrown there. One of my group member had hair on her bed and the floor was not vac. She went to another room and the floor was messy again and they gave her another room and a maid had to dust mop the wood floor. Cont. Breakfast at 6 AM, not so. I got there at 6:15 and was told to come back shortly. My first time here and my last. Thank you.
Staff was very friendly. Breakfast wasn't very good, pool area was run down, room was not the cleanest, bed was very hard/uncomfortable.
quiet, comfortable beds small coffee pot in room - but could go to kitchen area; no private area for business (desktop was adjacent to checkin area & very visible; not conducive to conference call). Safety - if customer slipped on ice in parking lot, you'd have an issue. Could've easily been cleared since snow was 2 days old and such a minor amount for Denver.
Location to our competition Hard pillows and bed, breakfast wasn't very good, light flashing on the phone no one could fix
I liked the size of the room. King bed, the reason to book it was for the jetted bath tub, only if it was in working order. Big enough for two. It did have a sparsely equipped gym room. An indoor pool area. You have to pay extra to use the in room safe if you desire to. Kind of so, so I guess. It has its plus and minus going. Been to better and been to worse places. It's an all walks of life type of place. No plug for the in room jet tub. The very reason why I booked the room. The tub could not hold water so, no jet tub experience after a long travel day....The room was an adjoining room and the other people smoked and used incense to mask their party smoke. It reeked of cover up. The key cards were a problem too with them not working after 3 key cards sets issued. It was quite noisey and thin walls. Breakfast was kind of ok. After not being able to relax and enjoy our jet tub for half the night, finally they bring us a plug for the tub many hours later. Then the jets were on (finally). Talk of discounts were offered for all the inconveniences we experienced.
The room was nice and spacious with a small fridge and microwave which were handy. The front desk staff were really nice and helpful. Especially the lady who had moved there from Florida (don't know her name). She was really nice. I also liked that they had a few frozen dinners for sale for when you just wanted a quick something to eat without going out. The location was great also, just a short drive to nice restaurants and the movie theater. Really a nice place with nice people. I didn't like being right down the hall from the cafe because I could smell food cooking in the morning and hear people laughing and talking over their breakfast which woke me up.
The hotel was clean and quiet and had an indoor pool. Price was high for two small double beds and breakfast was not included. The pool water was severely burning to eyes - rest of the evening spent periodically flushing eyes out with fresh water after swimming in the afternoon.
The hotel is cheap and located near a lot of breweries as well as Red Rocks. The rooms we had served their purpose of beds, showers, and a roof over our head for a weekend trip to Denver. Overall, if you aren't picky and looking for a cheap hotel in a good location, this will work for you. The front desk lady was snippy when we arrived when we inquired as to why we didn't get a smoking room like we had reserved online. They also had us signing papers with ridiculous rules like you'll be fined $25 if you are caught bringing food back to your room. (They supply a dominos take out menu in the room). One of the two rooms we had had a broken intruder lock and a toilet that wasn't completely fastened to the floor. Upon check in, you will be asked to give a $50 deposit on your room(s) and they will inspect your room before you can check out and get your deposit back.
I usually don't do reviews, but I noticed the staff during this stay. They all seem to genuinely enjoy their job and care for their guests. Great job.
Dog friendly, family friendly, great breakfast, and excellent staff. Pool was too cold to use. Paid for a 'mountain view' room on Kayak, but didn't receive one.
The location was greate.
Excellent hotel (location, clean and neat rooms, friendly personnel). Although something went wrong with our breakfast order, an immediate compensation was proposed without us asking for it.
Good location with respect to business clients. No issue.
Location Rm was dirty. Didn't get the to I initially requested. AC wasn't working in first rm. sink didn't drain in second rm. really horrible experience. Will never stay at a la Quinta inn. Again. I am not disabled but was put in two different disabled accessible rms. both were bad.
Staff was great, rooms were very spacious and very clean. Definitely go back to that hotel.
The location and the pleasant staff. NA
Front desk person was nice. At first look thought it looked great. It was a suite which is fine, but the first coffee mug i took out of the cabinet was dirty. 99% sure the hair conditioner was refilled with body lotion.
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What I liked best about the hotel was the breakfast and friendly staff. The only thing I was disappointed was the fire pit was not up and running. It was too cold.
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Location to Golden and the room itself were great for the whole family. The pool area could have been cleaner and the water a tad bit warmer.
Good breakfast The hot tub was filthy, green and smelled awful.
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Staff was very friendly, room was large with kitchenette. Very clean and very quiet. Bed was comfortable! Slept great! The location, not within walking distance to any restaurants or stores. It would have been nice NOT to have to get back into the car again after driving 7 hours. But it is right off of the highway, easy on/off access.
Clean, modern, great hot breakfast, friendly staff
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We were there for a family event, and it was close to where we were going, and close to anything you needed including food or shopping. Pool was nice. Nothing comes to mind except we checked in at around 5pm local time, and our room still wasn't cleaned. This would have been an issue if we needed the room at that time, but we luckily did not, so we could wait for it to be done.
Staff was friendly and professional First nights room had obviously been smoked in. Next morning we were switched to different/better room with no hassle.
when we came in the lobby the TV had some show that was about plastic surgery and it was showing the front side of females. told the counter person and she just said yea they show that sometimes on this show. Anyhow, I had booked 2 rooms and asked if we could get them close together she told us no. We get to are room and its not bad. So I call down to see if we could get an extra chair so to play cards at the table and the front desk was very rude. First she said my maintenance guy isn't here to do that then she said that they don't have 100 seats for everyone that wants to have a party. At that point I asked to speak to her sup. she said she didn't have one then hung up on me. About 5 min. later theres a very loud banging on are door. Scared the hell out of my wife. I go to the door and theres 2 chairs but nothing else no body at all. Then the other party for the 2nd room gets there and there is in fact a room next to us. So if you go to this place be sure not to ask for anything from the front desk.
Pet friendly. Large room, easily set up pack n play and airline kennel. New flooring and furnishings. Breakfast was satisfying. Exterior looked older, but I think they are remodeling. Bathroom fan did not work.
The rooms were nice and clean. I was immediately met when I checked in, with the most awful clerk, with a terrible attitude to boot. She never once tried to help the situation get better when I was starting to get quite angry. Her bad attitude kept getting worse. I would appreciate friendly customer service, especially when I have paid to come stay at this hotel. And another thing was I got surprised by a $75 deposit on top of what I already paid for my one night stay. I also didn't get the room I had paid for bit by that point I no longer wanted to deal with their staff.
We had a room with a broken door ( hard to shut and hard to open). Talked to the staff about it and they said "Oh yeah we know. " If you knew then why isn't it fixed?? On top of that they places us right in front of the lobby door. There was sooo many people being loud when they walked by. It was very annoying.
I had 3 pillows. that was awesome We had flying ants in the bathroom and a couple in the living section. We killed what we could but they kept coming back. It was creepy when they started to climb on our clothes and feet. There was a leak under the sink and while packing clothes on the bed a drip from above dropped on the bed. Kind of bad