Recent Reviews
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- Negative
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2.0
There was no car, even though I prepaid.
Pros: Total failure
Cons: Total failure. When I arrived there was no car, and they wouldn't help me. I had to make a last minute reservation at a different company, which cost more, and I had to Uber to the other place, which cost more. Hertz failed at the highest level.
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10.0
Pros: Fast to take the car back, very friendly.
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8.0
Cons: This place is a little bit hard to get to and my car wasn't ready for pick up when I arrived. But other than that everybody was nice and helpful and I got very good deal.
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10.0
Pros: Online rental was easy car was awesome
Cons: Nothing
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10.0
Good value close to home
Pros: Hope car for a good value.
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8.0
Pros: Friendly service. Computers were down but the staff did a great job out getting us checked out in a timely manner.
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3.2
Manager Doesn't Believe Customer
Pros: Only one employee, Sam, understands the value of customer service.
Cons: When a manager says, "My employee said he quoted you all the insurance policies, and I have to believe him over you," you wonder why did I rent from Hertz? A new employee quoted me one rate, $18 a day, for insurance, yet billed me $33.25 a day. The manager, Megan, at the Sheridan location admitted he was new, and she didn't hear him quote me rates, so why not make the adjustment and continue to train him? Bizarre. I guess they value dishonest employees over customer service.
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4.4
More problems than it was worth.
Pros: The car smelled nice. Unfortunately there was nothing else noteworthy about this transaction.
Cons: It took over an hour to pick up my rental ahead of a 14 hour drive. I was also misquoted the price on-line. It said 130 when I booked it and ended up being $160+, that's after they tried to charge me for an extra day after I was given an incorrect drop off time. In the future I will not be using hertz or will be going through another booking source.
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10.0
Pros: The guys at this location were so nice. Customer service was top notch. They helped me bring my bags inside and upheld the original rental rate even when I was a little late dropping off the car due to weather
Cons: Nothing
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10.0
Easy process and friendly location
Pros: Ease of booking reservation, friendly people and great service. Hertz in Arvada was short staffed but Fred and Sam still bent over backwards to help get me on my way.
Cons: N/A
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10.0
Pros: Fast to take the car back, very friendly.
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10.0
Pros: Online rental was easy car was awesome
Cons: Nothing
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10.0
Good value close to home
Pros: Hope car for a good value.
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10.0
Pros: The guys at this location were so nice. Customer service was top notch. They helped me bring my bags inside and upheld the original rental rate even when I was a little late dropping off the car due to weather
Cons: Nothing
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10.0
Easy process and friendly location
Pros: Ease of booking reservation, friendly people and great service. Hertz in Arvada was short staffed but Fred and Sam still bent over backwards to help get me on my way.
Cons: N/A
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8.0
Cons: This place is a little bit hard to get to and my car wasn't ready for pick up when I arrived. But other than that everybody was nice and helpful and I got very good deal.
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8.0
Pros: Friendly service. Computers were down but the staff did a great job out getting us checked out in a timely manner.
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2.0
There was no car, even though I prepaid.
Pros: Total failure
Cons: Total failure. When I arrived there was no car, and they wouldn't help me. I had to make a last minute reservation at a different company, which cost more, and I had to Uber to the other place, which cost more. Hertz failed at the highest level.
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3.2
Manager Doesn't Believe Customer
Pros: Only one employee, Sam, understands the value of customer service.
Cons: When a manager says, "My employee said he quoted you all the insurance policies, and I have to believe him over you," you wonder why did I rent from Hertz? A new employee quoted me one rate, $18 a day, for insurance, yet billed me $33.25 a day. The manager, Megan, at the Sheridan location admitted he was new, and she didn't hear him quote me rates, so why not make the adjustment and continue to train him? Bizarre. I guess they value dishonest employees over customer service.
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4.4
More problems than it was worth.
Pros: The car smelled nice. Unfortunately there was nothing else noteworthy about this transaction.
Cons: It took over an hour to pick up my rental ahead of a 14 hour drive. I was also misquoted the price on-line. It said 130 when I booked it and ended up being $160+, that's after they tried to charge me for an extra day after I was given an incorrect drop off time. In the future I will not be using hertz or will be going through another booking source.
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