Great car rentals company but be carefull with add
Pros: I really enjoyed the value for money! Enterprise car rentals prices are just beating any other car rentals company and the cars look brand new.
Cons: One thing I didn't like was the additional costs they charge you for everything and anything. My very first price was $50 for three days and ended up with $180!! They said I could upgrade my car for only $10 more per day which I decided to chose but if my math is good this only makes it $80 total and not $180. So I asked what was this $100 extra charge and they said it was the full insurance package that comes with the upgrade. So I told them it was way beyond my budget and told me they couldn't go below $130 which I had to pay after all. My advice to you: be very carefull when renting a car, if you need an insurance get it online when booking the car ;)
Aug 12 2016
Pros: Friendly staff that picked up/dropped off at nearby rail station, making it easy to rent off airport at more affordable rate. I appreciate not having to find a gas station, just return with whatever is left in car,
Cons: The economy car, Ford Fiesta, isn't the smoothest on the bumps. Don't know if that's just the way it is or if it needs work.
Sep 8 2016
Pros: Very helpful and accommodating staff. They really try to address your needs and service the customer. I rented during Labor Day weekend when the choice of cars was extremely limited, but the price and customer service made up for a mediocre car. I'd go back here in a minute.
Dec 30 2016
Great Vehicle; Excellent Service!
Pros: Dakota at the Laramie, Wyoming office treated me with respect, professionalism, and excellent customer service. At every step of the way during my rental period, he ensured the process ran smoothly and, when I had minor difficulties on the road, he took immediate and decisive action to ensure a swift resolution to the problem. He made the entire process enjoyable and worry free. Though the Silverado had some minor cosmetic damage, the truck preformed well above my expectations in all weather and road conditions. I highly recommend Dakota and the Laramie office, and would rent from them again in a heartbeat.
Cons: Everything was great. There was nothing I didn't like.
Feb 6 2017
Denver charges extra "tourist taxes" !!!
Pros: Car was type as requested. I needed an SUV that would carry 8 and they delivered as needed.
Car was clean late model SUV
Cons: Had to wait 30-45 minutes after pick up time to actually receive car.
It had not been cleaned up.
After receiving quote on car of $520/week - an extra $75 was charged because they were within a 45 mile radius of Denver and I arrived on an airplane that day!!!
Well thank you Denver--- I'm sure this surcharge will promote tourism to your area.... NOT
May 24 2017
Pros: Service reps were attentive and helpful. We just rented a basic model but we're very imprested with its gas mileage, roominess, and comfort. Best of all it fit our trip budget.
Aug 27 2016
Good car, Summer prices
Pros: Quality and customer care
Cons: The price is steep, over all $270 for two days and one extra hour.
Sep 25 2016
Cons: I had a reservation made for noon. The office hours said open until 1pm. Arrived at 10 minutes of 1pm and the office door was locked. The man inside unlocked it, but refused to rent me the car. He said he didn't have the car (which appeared to be parked outside) and said the keys get locked in a timed safe and he couldn't get them out. Then I was ushered out the door after being told I could drive 45 minutes (after my ride left) to the airport to rent a car 24 hours. Will not rent again from this company :(
Feb 8 2017
Pros: The branch manager did not have a sub-compact SUV and upgraded us which we did not expect b ut was much appreciated
Jul 15 2016
Cons: I didn't have credit card and wanted use my debit. I was told that I need utility bills that was odd.
Pros: Ease of booking reservation, friendly people and great service. Hertz in Arvada was short staffed but Fred and Sam still bent over backwards to help get me on my way.
Mar 12 2017
More problems than it was worth.
Pros: The car smelled nice. Unfortunately there was nothing else noteworthy about this transaction.
Cons: It took over an hour to pick up my rental ahead of a 14 hour drive. I was also misquoted the price on-line. It said 130 when I booked it and ended up being $160+, that's after they tried to charge me for an extra day after I was given an incorrect drop off time. In the future I will not be using hertz or will be going through another booking source.
Aug 1 2016
no cars available
Pros: the car was fine
Cons: when I got to the rental location from the airport, there were no cars available. I was on vacation and spent the first day waiting for my rental car to show up at the Hertz location.
Sep 12 2016
Flexible Efficient & Value
Pros: It was an all around good experience..
Sep 17 2016
Pros: The outstanding responsiveness and cooperation of the entire staff.
Cons: The high cost for a daily rental.
Sep 18 2016
Pros: I had reservation at Greenwood village instead of Denver Airport ,
Hertz changed that (I have to say thanks for that) they rent me Hyundai Sonata midsize car and charged me $ 473.59 + Taxes and other charges, I paid double amount of money for five day rental car.
Sep 28 2016
Pros: Convenient location. Fast, not so friendly service.
Cons: Car was dirty on the outside and the inside!
Cons: Only issue was Avis Lakewood overcharging me at return. They quickly fixed this after I called customer care, but I don't appreciate having to find extra unauthorized charges on my credit card and spending time on the phone to get it fixed.