Pick-up location | Arvada |
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Car types | Compact, Economy, Intermediate, Intermediate SUV, Mini, Minivan, Pickup truck, Standard, Standard SUV, Supplier choice |
Rental locations | 2 |
Popular agencies | Hertz |
Economy | $33/day |
Compact | $34/day |
Intermediate | $35/day |
Standard | $37/day |
Minivan | $121/day |
Mini | $39/day |
Pickup truck | $57/day |
Supplier choice | $37/day |
Intermediate SUV | $42/day |
Standard SUV | $48/day |
7.5
Good
31 reviewsCleanliness
7.5
Comfort
7.7
Pick-up/Drop-off
7.5
Value for money
7.5
2 locations in Arvada
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Reviews
10.0 Excellent
May 2021
Pros:
all good. no hassles checking out or in. car ran great. no other issues.Cons:
n/a. all good.2.4 Mediocre
Oct 2020
Cons:
They have double charged me. Hertz has a sleazy way of making it seem like you pay one thing but then they charge you much more later. I will not be renting through kayak again because this is a shady practice y'all are linking users up for.10.0 Excellent
Oct 2020
Pros:
Well I forgot her name, but the Landry was great. Made it quick and painless. The car was perfect for my trip and couldn’t have been happier. Thanks.Cons:
Everything was great7.6 Good
Sep 2020
Pros:
We got an unexpected upgrade. Super nice!Cons:
The key drop-off box was broken, and we had to drive back the next day to return the key.2.0 Mediocre
Sep 2020
Pros:
NOTHINGCons:
I prepaid for my Hertz rental and got a call the morning of the reservation saying that they did not have a car for me. The Hertz employee was EXTREMELY rude on the phone. When I called Hertz, they told me I had to call a different number for the refund. I called that number and it connected me back to the exact same customer service menu. They ended up switching my reservation to a different location and i got ANOTHER call 15 minutes before I was supposed to pick up my car saying that there was no car for me! Long story short - I am still trying to get my money refunded and I never got a car from them. Worst car rental experience EVER5.6 Okay
Jun 2020
Cons:
The pickup location was not even open at the time I was supposed to pick up my vehicle. Then I had to drive another 45 miles to the airport to pick up an alternative vehicle. Website information is not accurate and very poor overall experience.Avis
6.7
Good
30 reviewsCleanliness
7.1
Comfort
7.3
Pick-up/Drop-off
6.5
Value for money
7.7
2 locations in Arvada
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Reviews
2.0 Mediocre
Jul 2020
Pros:
They did not have our car!! Will never use this company again. The staff kept on saying it’s not our problem!!5.2 Okay
Jul 2020
Cons:
I sat and waited for a car they couldn’t find for over an hour before they finally gave me a different model, it was damaged and then had to be switched to another car. As I was driving out I saw that they finally brought up the car I was supposed to have originally but I was done dealing with that by then.3.6 Mediocre
Jun 2020
Pros:
The staff was nice, they were helpfulCons:
The car was late to drop off and was not cleaned out but we were going on a family trip so we needed to leave. There was a nail in the drivers side tire and we used fix a flat and after hours drop off so I could not tell them. Not sure if the nail was in the tire when we picked it up but we were far from any towns and limited cell service so we did what we could do.4.0 Okay
Jul 2019
Pros:
I got a free upgrade.Cons:
I was charged for the fuel service option even though I filled up the tank right before drop off.7.6 Good
Aug 2018
Pros:
Staff was very kind.Cons:
It was the first time I had tried to pick up a car early, and this may be an industrywide policy, but instead of charging an hourly amount for the extra hour and a half, they were going to calculate the new rate as if I were just renting today, which would have been $200 more. I suppose in the interest of time, the car was given to us dirty. On the fence about that.10.0 Excellent
May 2018
Pros:
In person customer care was outstandingEnterprise
5.9
Okay
51 reviewsCleanliness
5.6
Comfort
5.9
Pick-up/Drop-off
6.0
Value for money
5.9
4 locations in Arvada
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Reviews
10.0 Excellent
May 2021
Pros:
Fantastic staff and great service. Kind, responsive, professional, just a pleasure to work with.Cons:
Location does not allow after-hours key drop due to roving car-theft gangs. Maybe a better/stronger drop box could work?3.6 Mediocre
Nov 2020
Cons:
The woman who serviced us upon arrival was very rude. Especially, with the drop off. We were supposed to do a key drop off box. The place suspended that activity and never let us know. There was nowhere to leave the car and we didn't know what to do. She must have seen us from a distance since the office was closed and came over to ask about us. Her response was well today is your lucky day. not, I'm sorry for the inconvenience we should have contacted you telling you our policy has changed nothing.2.0 Mediocre
Oct 2020
Pros:
NothingCons:
Would have been better if they had the car that I reserved. Also if they would’ve called me once they had a car to rent2.0 Mediocre
Sep 2020
Cons:
There were no cars available to fulfill our reservation. The Enterprise corporate staff assured us there were cars available when we phoned the night before but then on the morning of the rental, the local office called to tell us they had none and could not fulfill the reservation. We ended up renting directly from a local Avis but it caused us a lot of headache And stress at the start of our vacation. Was very disappointing as no one from Enterprise seemed able to resolve the situation.10.0 Excellent
Aug 2020
Pros:
Really good car for what I neededCons:
Wanted car at a different location for pick up. Would have saved me a couple hours on pick up and drop off. Yes I could have picked up closer but car was more expensive at that location.10.0 Excellent
Jul 2020
Pros:
The staff were very polite, professional and quick.Cons:
The only thing I wish was that there were floor mats in the car. Colorado is very dusty and I was concerned about tracking dirt on the carpet.Budget
10.0
Excellent
6 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
One location in Arvada
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Reviews
10.0 Excellent
Aug 2019
Pros:
The employee was nice,professional and very knowledgeable. I will definitely rent from this place again.Cons:
Nothing my experience was great9.2 Excellent
Jul 2019
Cons:
Nice people always friendly10.0 Excellent
Sep 2021
10.0 Excellent
Aug 2019
Pros:
The employee was nice,professional and very knowledgeable. I will definitely rent from this place again.Cons:
Nothing my experience was great9.2 Excellent
Jul 2019
Cons:
Nice people always friendlyMost popular agency | Hertz |
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Most popular car type | Intermediate |
Average price | $74/day |
Good deal | $58/day |