Guest reviews
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Solo
Overall Rating
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9.3 "Terrific location."10.0 "
City centre within easy reach , said 100%." 9.3 "93%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to sightseeing ." -
9.1 "World class service."9.9 "99% found the
staff to be very friendly ." 8.4 "84% said thereception staff was great ." -
8.8 "Vibe was good."9.6 "96% said it was a
stylish hotel ." 9.8 "98%enjoyed the friendly atmosphere ." 7.0 "70%enjoyed the lobby entrance ." -
8.4 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
8.4 "Comfort level is high."8.3 "83% said the
beds were comfortable ." 9.1 "91% thoughtrooms were spacious ." 7.6 "76% thought it waspleasantly quiet ."
Overall Rating
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9.3 "Terrific location."10.0 "
City centre within easy reach , said 100%." 9.4 "94%liked the proximity to shopping ." -
8.9 "Vibe was good."
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8.8 "Great service."9.8 "98% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." -
8.7 "Breakfast is good."
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8.2 "Comfort level is high."9.0 "90% thought
rooms were spacious ." 7.3 "73% thought it waspleasantly quiet ." 8.3 "83% said thebeds were comfortable ."
Overall Rating
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9.3 "Terrific location."
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9.1 "World class service."9.9 "99% found the
staff to be very friendly ." 8.3 "83% said thereception staff was great ." -
8.9 "Generally very clean."8.6 "86% said
rooms were clean ." -
8.8 "Vibe was good."
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8.4 "Comfort level is high."8.6 "86% said the
beds were comfortable ."
Overall Rating
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9.4 "Terrific location."
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9.0 "World class service."
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7.9 "Nice rooms."
Recent reviews
- All reviews
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- Negative
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8.8review from
We enjoyed how close the hotel wss top the Shakespeare Festival as well as restaurants and shopping. Rooms are well appointed and comfortable. There were too many student group who were noisy in the halls after hours, oblivious to posted hour for using the spa, and pretty oblivious to other guests whenever food was being served. The breakfast room, while lovely, has too many tables leaving little space for guests to move around and exterior doors that don't close properly creating cold drafts.
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9.7review from
easy access to downtown shopping and activities; staff was very knowledgeable about surrounding activities and more than willing to assist in helping to find directions etc. Room was extremely comfortable.
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8.8review from
This was my first stay and I was very impressed with the general surroundiings, location and courtesy of the staff. They even made transfer reservations for me to return to the airport. The breakfast was terrific with a few changes in menu each morning, and the ability to dine on the terrace, view the Creek and even make use of the hot tub was an added benefit I truly would have given the place my wholehearted excellent rating, however . . . I phoned down the night before I left for a 2:30am wakeup call in order to make the first of three flights on time. I NEVER RECEIVED THE CALL! Having been a travel agent for many years, I can tell you that this is major crime for travelers! Upon checking at the front desk I was told that the young lady did write down the call info, however, she never entered it into the computer. That said, people make mistakes, and otherwise I cannot say enough about the level of courtesy and helpfulness in the staffing.
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9.1review from
Clean, comfortable room at a decent price (Cascade building). Decent breakfast too. Appetizers in the evening were nothing to write home about. The parking is a little weird due to limited space between the creek and road.
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8.0review from
Great Room; bed/TV set up, couch/ TV/sink & mini fridge. We went as a couple but could easily see us coming as a family.
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8.0review from
location and staff was good Other than the dust overall experience was great Breakfast was bad and the first night out room had lots of dust the second night was much better
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10.0review from
Very clean, comfortable, and nice. Our king bed was very comfortable. Staff were helpful and friendly. Very nice! We will definitely stay again.
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6.8review from
The facilities were well appointed and comfortable. The workout room equipment is quite old, the breakfast was poor, with limited protein choices and fresh fruit, and parking is very tight
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9.4review from
Walking distance to downtown with plenty of parking.
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7.1review from
Clean, friendly staff, price. Breakfast buffet is terrible: boiled eggs as hard as bullets, scrambled eggs taste as if they were out of a box. Oatmeal was OK and the coffee was OK.
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8.8review from
We enjoyed how close the hotel wss top the Shakespeare Festival as well as restaurants and shopping. Rooms are well appointed and comfortable. There were too many student group who were noisy in the halls after hours, oblivious to posted hour for using the spa, and pretty oblivious to other guests whenever food was being served. The breakfast room, while lovely, has too many tables leaving little space for guests to move around and exterior doors that don't close properly creating cold drafts.
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9.7review from
easy access to downtown shopping and activities; staff was very knowledgeable about surrounding activities and more than willing to assist in helping to find directions etc. Room was extremely comfortable.
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8.8review from
This was my first stay and I was very impressed with the general surroundiings, location and courtesy of the staff. They even made transfer reservations for me to return to the airport. The breakfast was terrific with a few changes in menu each morning, and the ability to dine on the terrace, view the Creek and even make use of the hot tub was an added benefit I truly would have given the place my wholehearted excellent rating, however . . . I phoned down the night before I left for a 2:30am wakeup call in order to make the first of three flights on time. I NEVER RECEIVED THE CALL! Having been a travel agent for many years, I can tell you that this is major crime for travelers! Upon checking at the front desk I was told that the young lady did write down the call info, however, she never entered it into the computer. That said, people make mistakes, and otherwise I cannot say enough about the level of courtesy and helpfulness in the staffing.
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9.1review from
Clean, comfortable room at a decent price (Cascade building). Decent breakfast too. Appetizers in the evening were nothing to write home about. The parking is a little weird due to limited space between the creek and road.
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8.0review from
Great Room; bed/TV set up, couch/ TV/sink & mini fridge. We went as a couple but could easily see us coming as a family.
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8.0review from
location and staff was good Other than the dust overall experience was great Breakfast was bad and the first night out room had lots of dust the second night was much better
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10.0review from
Very clean, comfortable, and nice. Our king bed was very comfortable. Staff were helpful and friendly. Very nice! We will definitely stay again.
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9.4review from
Walking distance to downtown with plenty of parking.
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6.8review from
The facilities were well appointed and comfortable. The workout room equipment is quite old, the breakfast was poor, with limited protein choices and fresh fruit, and parking is very tight
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7.1review from
Clean, friendly staff, price. Breakfast buffet is terrible: boiled eggs as hard as bullets, scrambled eggs taste as if they were out of a box. Oatmeal was OK and the coffee was OK.
