Ashland Car Rentals

Enterprise didn't have my minivan -- stressful, tricky situation

Cons: I got a call an hour before my car rental time that the minivan I'd had booked for months wouldn't be available for me due to a recall. The Enterprise agent was very kind and did her best to help, I don't have any problem with her personally. But indeed this turned into a big hassle for me. I need to carry an instrument in the minivan for an special event that evening for which the performers had flown from very far away. The only help Enterprise could give was to rent a pickup truck. The pickup truck was very dirty and getting it ready took an hour. I was very late and had to make frantic phone calls. The instrument only fit with the gate down and of course was not protected from sun and rain. It was a last resort and I was terribly stressed the entire day with the situation as well as humiliated in front of my colleagues. I had no other choice as it was so last minute. I'm very disappointed and frustrated to have gone through such an experience.