Pros: The price and convenience of renting the car and its proximity to the airport was great.
Cons: We picked up the car with 1/8th tank of gas but were told we needed to return the car full.
Aug 14 2016
Pros: Awesome clean fast car
Mar 30 2017
They gave away my car
Pros: Car was ok
Cons: They gave my car away and I was stranded for 24 hours. RUINED my trip!
Apr 22 2017
Cons: I arrived at the Budget desk on time with my reservation confirmation and was told there were no cars. It would be 45 minutes at a minimum, and there were already people waiting for a car to be cleaned. The woman at the counter was unapologetic and annoyed.
It cost me 75. in cab fare to get to a meeting on time in Ashland.
Will never use Budget again.
May 1 2017
Pros: Ease and customer service
Jul 24 2017
Pros: Budget has friendly and propessional people
Cons: Nothing to say
Sep 19 2017
Pros: The attendant was helpful, friendly and got a really nice car for us. Thanks!
Sep 28 2017
Pros: Great car, clean.
Cons: Long wait to pickup car.
Nov 10 2017
Cons: I didn't receive a final invoice by email. I also called again today to get one and still don't have one.
Cons: I was looking for a rental car from Medford airport. I did not notice when the pickup location was switched to downtown. Thus, my rental cost was increased ~20%. Apparently, this happens often
Oct 30 2016
Cons: 75$ for one-way travel is gouging
Oct 31 2016
Don't rent from here if your are flying.
Pros: Price was good.
Cons: You have to walk ¾ mile away from airport for your pickup and drop-off. They don't have a license from the airport to do business, so refuse to pick you up at the airport or drop you off there.
I had to walk down the road to a hotel parking lot to get my pick up. Just glad my luggage wasn't too heavy!
Also, the car wasn't very clean and had a broken center console.
Nov 22 2016
Cons: that i got charged for 63$ on a rental i did not even get.
Dec 24 2016
Good value and great service
Pros: The helpful employees, car was great, good value
Cons: Expensive insurance through enterprise; if you pay in advance then you go through a 3rd party organization
Jan 27 2017
Cons: there was a limit placed by "My Key" on the volume of the radio audio and also a governor limit on the speed of the vehicle--very frustrating
Jan 29 2017
Great car. Great price
Pros: Super easy checkout (paperless!)
Feb 26 2017
Much cheaper than airport location Enterprise
Pros: Car was clean and well priced. Easy to drive. Drop off and pick up were both simple. Employees at the location were friendly and made the experience even better. Definitely recommended.
Cons: We weren't told that they would reimburse us for the cab ride from the airport to the nearby Enterprise location (as they couldn't pick us up due to a deal with the airport Enterprise location). If you do rent from this location, which is vastly cheaper than the airport Enterprise, be sure to ask about that.
Apr 22 2017
Pros: The service, the care, and the price
May 9 2017
Avoid if possible
Cons: Reservation not at specified location (airport). Had to take a cab to get to the down town location. Company made now effort to provide transportation. Then waited nearly 2 hours for "Next available vehicle". Unfortunately, the gas tank was S early empty...needed gas just to get out of town. The car was not clean and had damage to the seat. While they attempted to reduce the price the final bill was still higher than agreed to. Avoid if possible!
Cons: They lied about the overall cost up front and charged a ridiculous amount upon returning the vehicle. I will NEVER use Hertz again!!
Jan 21 2016
Worst rental car experience ever.
Pros: We liked nothing!
Cons: After filling out all of the paperwork we were taken out to the lot to review the car which had a big scratch on the red paint plus damage on the other side of the car. The interior of the car was soiled and interior dirty. We were told there were no other cars available. We decided to go to Avis and had a wonderful experience. A nice clean car with no scrapes or dents.
Jun 11 2016
Pros: Drop off last cation was fine, the car was clean and had no mechanical problems.
Cons: I dropped by a few minutes early to pick up my rental. I wasn't in a hurry and could have waited. The agent told me that my car was ready and gave me the keys. However, he failed to mention that though my rental was $130 per day, it would be an extra $95 PER HOUR! I'm not sure how this is justifiable but whatever, it was never explained to me. This alone would not have been a problem because I returned the car 30 minutes early. The agent in Medford took the keys and told me I was all set. I asked him for the total charge and he said he didn't know and that I'd just have to wait for the emailed bill to find out. When I got the bill I found out that the car wasn't entered as returned until half an hour after I dropped it off and that I was being charged an extra $95. I was really upset and emailed billing support. I got a response from "Janet N" saying that they are right and I'm wrong and there's nothing they will do about it. I cannot recommend Hertz with this kind of customer service and will do my best to avoid Hertz in the future.
Jun 17 2016
Cons: Smelled like smoke
Jul 22 2016
Pros: very nice people great service
Mar 14 2017
Pros: The young woman in Medford was excellent. But there should be no need to play the lottery when renting a car. I took the "way to high "extra charge of insurance to protect myself from Hertz "just in case" Hertz probably sees it as "an extra service" instead of an extra charge. I bought the tank of gas because I needed to catch a plane in Portland not because if was a fair way to do business. I paid 200.00 for two one way rentals, one with Hertz and one with Budget, and only drove them for less than 500 miles in total. I paid 192.00 to travel from Portland to Detroit. Not happy with ripoffs ever, Enjoy my hard earned money.
Cons: It should be law that an auto rental includes protecting the auto company and the customer completely in a fair price. You gave me a rate to get me to book, then handed me a pair of dice to gamble whether I wanted to risk tremendous personal financial personal exposure or pay a ridiculously high fee to protect myself. Airlines should start charging a fee for life vests and access to oxygen masks instead of including them in the price. Not likely to need them, but you never know? As a service industry, car companies are right up there in misleading advertisement. You see the price, but it always cost you double that or more. Unless you are a fan of gambling.
Mar 19 2017
Pros: The Customer Service Agent at the Medford airport ticket counter was excllent. His name was Wyatt and he went out of his way to make sure that we were taken care of efficiently, and with a welcoming attitude. Thanks!
Cons: The Hundai Elantra has good features but doesn't shift very well. Maybe just this particular car, but it would shift into higher gears sooner than it should and then not down-shift as soon as it should have.
May 28 2017
Pros: Very pleased with the experience! Thanks Hertz crew!
Jul 14 2017
Pros: easy - great car
Cons: I never received a receipt
Aug 24 2017
Pros: What was promised.
Cons: What was delivered. Reserved a full-sized sedan ("Chrysler 200 or similar") but they wanted to give me a mini-van and call it an "upgrade." This, of course, would would be a less agile vehicle that cost more money to fuel. I felt pressured to accept these horseshit terms, and so I did not take delivery of their offer. Another car-rental agency was able to provide an acceptable vehicle for $90 less over the roughly 68 hour rental period.
Fast, easy, and no hassle to get what you paid for
Pros: The agent, the car and the price.
Cons: Can't think of a negative!
Nov 13 2016
Pros: I rented a car for my drive home to San Francisco when I got in the car there was sticky residue on the seats. Then within 5 miles of driving the oil change light appeared and continued to pop up my whole try. Was very annoyed specially because I was driving with my 7. Month old
Dec 8 2016
Pros: The Jeep handled well on the mountain curves in inclement weather, held to the road in strong wind. Visibility was good, defrost effective. We like the roomy storage area, and the back doors which opened fully. This was first Jeep either of us had driven, and we found all the panel information, buttons and levers, clearly marked and easy to use.
Cons: The gas gauge did not seem to give reliable reading. We drove a major portion of our trip using, apparently, a moderate portion of available gas. The gas alarm light flashed on surprisingly soon after the gauge registered a quarter tank. We had projected our refill stop, and had to recalculate.
Dec 23 2016
Great customer service
Pros: The rental agent was efficient, knowledgeable, and very friendly. It was easy to rent, find the car and return it.
Jun 11 2017
Pros: Super convenient and great value for money.
Jun 22 2017
Ford Edge x 2 weeks
Pros: Comfortable and spacious car. Alamo was very easy to work with. Agreement was exactly as stated. Extended use x 1 day with no hassle.