Atibaia Residence Hotel & Resort

The food at Atibaia Residence Hotel & Resort is amazing, with all-inclusive service and exceptional options for food, drinks, and desserts. Guests are never hungry and can enjoy plenty of choices. Additionally, the breakfast is fantastic, offering a lot of options, including lactose-free choices.

The staff at Atibaia Residence Hotel & Resort are very kind, and the property is cleaned by professional companies, with daily housekeeping and thorough disinfection of high-touch surfaces. However, some guests have mentioned issues with insects in the rooms and a lack of cleanliness in certain areas.

At Atibaia Residence Hotel & Resort, guests can enjoy free parking, an indoor and outdoor pool, sauna, steam room, game room, table tennis, pool table, outdoor tennis, fitness center, and a child pool. Additionally, the hotel provides complimentary breakfast, a playground, and entertainment staff.

While the hotel offers increased accessibility and a designated smoking area, some guests have mentioned challenges with the property's steep terrain, making it difficult for individuals with disabilities to navigate the different levels. Additionally, there have been issues with communication and the availability of amenities like Wi-Fi in certain rooms.

Some guests have expressed concerns about the cleanliness of the rooms, encountering insects, and issues with the temperature of the shower. Additionally, there have been reports of other guests not respecting the peaceful environment of the hotel.

Some guests reported issues with insects in the rooms, so it may be advisable to inquire about this when booking and request a room free from such issues.

The hotel is built on multiple levels, which may pose challenges for guests with mobility issues. It's recommended to communicate any specific accessibility needs in advance to ensure a suitable room location.

The breakfast is highly praised for its variety, including lactose-free options, making it a great start to the day.

Families with children can take advantage of the complimentary breakfast and the playground, which were highlighted as positive aspects by guests.

Guests enjoyed the pool, but some mentioned that it could be larger. Consider this if a spacious pool area is a priority.

Adventure activities are available only on weekends or holidays, so plan accordingly if you're interested in these activities.

The staff received numerous compliments for their kindness and entertainment provided for kids, creating a welcoming atmosphere.

Some guests noted that other patrons were noisy and inconsiderate, particularly regarding alcohol consumption. Light sleepers may want to be mindful of this.

The property features steep terrain, which may be a consideration for guests with mobility concerns. It's advisable to inquire about this when booking.

Several guests mentioned challenges in communicating their concerns to the staff. It may be helpful to ensure clear communication channels are established during the stay.