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Amenities
| General | 24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Cribs available, Express check out, Gift shop, Non-smoking rooms available, Parking (surcharge), Pool (outdoor), Restaurant, Room service, Safe, Storage available, Wheelchair accessible | ||
| Activities | Fitness center | ||
| Services | A/V equipment rental, Business center, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Wedding services | ||
| Internet | Internet (surcharge), WiFi (surcharge) | ||
| Policy | Pets not allowed | Landmarks |
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Guest Ratings
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Star Ratings
| Hyatt Regency | |
| booking.com | |
| priceline.com | |
| Orbitz | |
| Travelocity |
| Service |
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93% found the |
| Reception |
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77% said the |
| Service |
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74% thought the |
| Beds |
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73% said the |
| Breakfast |
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81% found the |
| Bathroom |
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60% |
| Internet |
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Internet is poor. |
| Noise Level |
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56% thought it was |
| Furniture |
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62% found |
| TV |
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56% thought the |
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Excellent 9.0
Apr 9 2014
the decor, cleanliness, and location the parking rates are high perfect for a short stay. right in the heart of downtown Atlantathe decor, cleanliness, and location the parking rates are high perfect for a short stay. right in the heart of downtown Atlanta |
Good 7.0
Apr 9 2014
The location was perfect. The manager was nice in helping us to change rooms when we discovered that our first room was tiny and not as expected for the money we paid. The parking rate was horrible at 32.00 a night. Also the first room that we were given was extremely small. When booking this hotel, it was not clear that we were booking a room smaller than the motel 6. That was very disappointing and misleading. Without the accommodations from the manager, I would have given it a lower score. The king size rooms were nice however the queen size rooms were unbelievably small for the amount of money that is charged. It is located in a very convenient area downtown with many attractions within walking distance. It would be helpful to let people know the size of the room they are getting before they purchase it to avoid frustration. Also the pool area did not have a Jacuzzi which seemed strangeThe location was perfect. The manager was nice in helping us to change rooms when we discovered that our first room was tiny and not as expected for the money we paid. The parking rate was horrible at 32.00 a night. Also the first room that we were given was extremely small. When booking this hotel, it was not clear that we were booking a room smaller than the motel 6. That was very disappointing and misleading. Without the accommodations from the manager, I would have given it a lower score. The king size rooms were nice however the queen size rooms were unbelievably small for the amount of money that is charged. It is located in a very convenient area downtown with many attractions within walking distance. It would be helpful to let people know the size of the room they are getting before they purchase it to avoid frustration. Also the pool area did not have a Jacuzzi which seemed strange |
Good 8.0
Apr 9 2014
Well maintained and very friendly and helpful staff. Very nice property and I'd definitely stay there again. I know room service is always a luxury but we were charged a $16 delivery fee to bring two pints of ice cream ($12) to the room. That's just ridiculous. Well maintained and very friendly and helpful staff. Very nice property and I'd definitely stay there again. I know room service is always a luxury but we were charged a $16 delivery fee to bring two pints of ice cream ($12) to the room. That's just ridiculous. |
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Excellent 10.0
Apr 8 2014
good location, very modern, check in folks were incredibly professional and accommodating. The hotel is beautiful. The room was also very nice, comfortable, had everything I could have needed. There were some stains on the bathroom wall that could have easily been cleaned up. That was the only small thing I noticed. Everything else was excellent. good location, very modern, check in folks were incredibly professional and accommodating. The hotel is beautiful. The room was also very nice, comfortable, had everything I could have needed. There were some stains on the bathroom wall that could have easily been cleaned up. That was the only small thing I noticed. Everything else was excellent. |
Okay 5.0
Apr 8 2014
The hotel is located in the center of Atlanta and the Metro runs through it so that one can get to most city sites if desired No newspaper delivery. No free wi-fi. Internet was $12 per day! Absolutely ridiculous! My bill is not right upon checking my charges posted to my credit card. This is unacceptable. I witnessed a woman fall in the parking garage when I arrived. She slipped in the door way and the valet did very little to actually assist her. My husband who is a doctor jumped out of the car and offerred to help her up but she was complainning that her hip hurt and she needed to lie there for a moment. I kept waiting for the valet to call someone to bring a wheelchair to help her but it never happened. The wait to pick up my car at the time of my departure was unreasonable as there was a line of attendents standing around shooting the breeze. At 30 dollars to park overnight, it was ridiculous.The hotel is located in the center of Atlanta and the Metro runs through it so that one can get to most city sites if desired No newspaper delivery. No free wi-fi. Internet was $12 per day! Absolutely ridiculous! My bill is not right upon checking my charges posted to my credit card. This is unacceptable. I witnessed a woman fall in the parking garage when I arrived. She slipped in the door way and the valet did very little to actually assist her. My husband who is a doctor jumped out of the car and offerred to help her up but she was complainning that her hip hurt and she needed to lie there for a moment. I kept waiting for the valet to call someone to bring a wheelchair to help her but it never happened. The wait to pick up my car at the time of my departure was unreasonable as there was a line of attendents standing around shooting the breeze. At 30 dollars to park overnight, it was ridiculous. |
Good 8.0
Apr 8 2014
Most of the staff was pleasurable, the food was great, and the hotel was clean! Some of the front desk employees need a better attitude and better people skills. The words coming from their mouth did not always match the smile on their face. They take a 50$ security deposit per night without informing you before hand! I only caught it because I happened to look at my account in the morning and the fee takes up to 10 days to clear. I was told they needed a card on file for incidentals but was never told a charge would be placed on it. When I complained about the charge I was told I should have expected them to charge my account! Needless to say they could use some better mannered staff and DEFINENTLY need a sign about the charge.Most of the staff was pleasurable, the food was great, and the hotel was clean! Some of the front desk employees need a better attitude and better people skills. The words coming from their mouth did not always match the smile on their face. They take a 50$ security deposit per night without informing you before hand! I only caught it because I happened to look at my account in the morning and the fee takes up to 10 days to clear. I was told they needed a card on file for incidentals but was never told a charge would be placed on it. When I complained about the charge I was told I should have expected them to charge my account! Needless to say they could use some better mannered staff and DEFINENTLY need a sign about the charge. |
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Excellent 10.0
Apr 6 2014
Staff. Pool (heated)was not open until NEXT month; closed for season. Great Valet, worth the charge.Staff. Pool (heated)was not open until NEXT month; closed for season. Great Valet, worth the charge. |
Excellent 10.0
Apr 4 2014
Location, staff friendliness, cleanliness of room Great atmosphere, very nice looking atrium with glass elevators which the kids loved. Even the housekeeping staff was very friendly. Restaurant was very good, we went for a late night desert as we had already eaten and enjoyed their all you can eat desert bar with ice cream. Our waiter then informed us the desert was on them, which was a very nice surprise. The hotel has managers that walk around all the time checking on things and are very friendly too. Very nice experience.Location, staff friendliness, cleanliness of room Great atmosphere, very nice looking atrium with glass elevators which the kids loved. Even the housekeeping staff was very friendly. Restaurant was very good, we went for a late night desert as we had already eaten and enjoyed their all you can eat desert bar with ice cream. Our waiter then informed us the desert was on them, which was a very nice surprise. The hotel has managers that walk around all the time checking on things and are very friendly too. Very nice experience. |
Poor 1.0
Apr 3 2014
Nice location The staff was rude from the very start of our stay. There is a hotel policy that the Bellman is the only person allowed to bring the luggage carts to the guest rooms. I stood on the balcony and watched my luggage sit unattended for nearly 15 minutes. The staff was rude from the very start of our stay. There is a hotel policy that the Bellman is the only person allowed to bring the luggage carts to the guest rooms. I stood on the balcony and watched my luggage sit unattended for nearly 15 minutes until I finally called down to the front desk and questioned where my things were. The first time I called I spoke to a nice woman who apologized and assured me that she would look into it for me. Another five minutes of standing on the balcony go by and I all again, this time to the consierge desk. I spoke to a man who was very short and cold. I explained the situation and he advised that he was watching the luggage from a distance and it wou...Nice location The staff was rude from the very start of our stay. There is a hotel policy that the Bellman is the only person allowed to bring the luggage carts to the guest rooms. I stood on the balcony and watched my luggage sit unattended for nearly 15 minutes. The staff was rude from the very start of our stay. There is a hotel policy that the Bellman is the only person allowed to bring the luggage carts to the guest rooms. I stood on the balcony and watched my luggage sit unattended for nearly 15 minutes until I finally called down to the front desk and questioned where my things were. The first time I called I spoke to a nice woman who apologized and assured me that she would look into it for me. Another five minutes of standing on the balcony go by and I all again, this time to the consierge desk. I spoke to a man who was very short and cold. I explained the situation and he advised that he was watching the luggage from a distance and it wou... |
