Pros: The service counter was quick, we had a small problem and it was resolved quickly and easily. The manager, Sheila, was fun to talk to and worked quickly to get people their cars.
Cons: When I tried to use a coupon at the desk, I was told I had to call customer service, so I did. The guy on the phone made the rental cost about $80 MORE with my discount coupon. The. Manager had to fix it. The car had a problem with the wheel rubbing on something when we had four people riding in it.
Dec 1 2015
Twice the price of the Kayak offer
Pros: The car was clean and nice, and they processed me pretty quickly
Cons: What's the point of choosing a rental company according to a quote if, on site, they more than double it with fees and taxes and insurance you can't really decline? There's nothing honest about such policy.
Jan 11 2016
Quick and Helpful
Pros: quick to get the car and return it!!
Cons: all was good
Aug 30 2016
Very satidfied with service.
Pros: The car, the courtesy, the price, basically everything.
Dec 13 2016
Overall a good experience...
Pros: Good Counter Customer service, very good at up sales without being pushy.
Cons: Didn't explain the process of choosing your vehicle from several rows of cars, I spent10 minutes looking for number he wrote on my contract...don't very friendly or helpful person working in the parking lot.
Jan 17 2017
Don't do it! Do not book with Dollar!!!
Cons: Let me start by saying I have never written a negative review, but out experience was so horrible I couldn't refrain from earning other. We rent cars at least three times a year and renting with Dollar has been the worst traveling experience to date. When we went to pick up our car the line was huge. All the other rental agencies weren't. We waited for over 45 minutes in line. When we went to the counter the employee, James, was a JERK! He was arrogant, rude and it was the worst customer service we have ever received ANYWHERE! We had booked a deal on Kayak that said that it would fit 5 people in a car and a huge suitcase and they gave us a Ford Fiesta. How was this supposed to fit my family of 5? When we explained this to him he said he could get us a bigger car but it would be and additional $20 a day- making our total bill now more handouble what we were paying. We tried to explain the situation and he kept being rude back. He kept yelling "next in line", while we were up there taking to him trying to work it out. I told it was rude he wasn't helping us and trying to push us out. He said we were taking to long and to go back in the back of the 45 minute line. I told him we couldn't afford $20 a day for just moving up one size of vehicle and he said that was too bad because they were sold out and he obviously didn't care or didn't want to help people out. Did I mention that we had 3 kids with us under the age of 5 and had just come off a 4 hour flight? We finally agreed to his ridiculous terms so we could get a car for our kids who had now waited with us at Dollar for well over an hour. James was so rude and apathetic. It would have been nice to get the rental we had originally signed up for and to have had someone with great customer service. Dollar may be cheaper but they stick it to you in the end. So disappointed.
Jan 19 2017
Car was excellent, but the paperwork was not
Pros: The car was clean, in good condition, ran well and served my needs perfectly. Picking the car up was mostly efficient and dropoff was easy.
Cons: Two points. First, the Sales Rep at Atlanta tried to trick me into purchasing non-mandatory insurance by deliberately not offering 'no insurance' as an option and displaying only insurance options that incurred additional fees. This is a lie by omission and is decidedly shady. Purchasing even the cheapest insurance would have doubled the price of my rental contract. Second, the Dollar/Thrify site is NOT clear that use of a Debit card mandates a credit check and can lower one's credit score. To quote a lawyer friend who was with me at the counter, "That's a class-action lawsuit waiting to happen."
Mar 2 2017
Pros: I didnt get the car you dont give enough information when booking
Cons: Everything yall suck
Mar 2 2017
Liars and Overcharged me hundreds of dollars
Pros: Initial pick up process and one follow up call
Cons: I was told an extension of the rental was easy and was given a fee. I was told that switching the car out to my brothers name was not an issue and dropping it off at a different airport location was no problem. When the time came for all of that, there was a huge problem. None of what was promised to me was honored and all because of a lack of management on hand, lack of knowledge by the staff and horrible customer service. All of this complied led to overcharges and INCORRECT charges to me and my brother. I am in the middle of trying to get the refunds issued but it has yet to happen.
Mar 23 2017
Pros: Long checkin line managed by a cheerful, efficient manager. Kept the line moving. Video check in so cool! And helpful
Cons: My issue- needed a cheap car but happy to choose a Toyota! I love them. Yaris was surprisingly comfortable for a tall person.
Pros: i was given total amount of rental as 103.00USD and was charged 142.00 USD and it took me 1.30 Hrs to collect car from the time I reached the counter
Jan 9 2017
Pros: Price was good, although the Atlanta airport rakes one over the coals in taxes in fees. They amount to about 50 percent of a days rental.
Cons: Payless did not a car for me when I got there on the time stated for the rental. I had to wait to wait 45minutes for my car. Payless offered no compensation for my inconvenience except to give my corporate rate on a 50dollar/day SUV. I was getting the 19dollar/day compact car.
The agent at the desk didn't even apologize for Payless goof.
On the good side the car was clean.
Jan 20 2017
Cons: Did not honor reservation. Cancelled due to over book
Mar 13 2017
Atlanta - Payless Car Rental
Cons: When I arrived the desk staff @ Payless told me THERE WERE NO CARS! Even though I had a reservation. I was told I would have to wait till cars were returned. I waited 1 hour and when I went to the garage the Payless LOT was full with PAYLESS RENTAL CARS of all size and models.
I don't know what type of scam this was but it cost me a delay in business meetings I had scheduled upon my arrival. I will never rent from Payless. I would highly recommend blocking this company on your website. There were other people affected by their NO CARS available. I know a couple went to Enterprise. I also was making a reservation with Enterprise when they finally called for me to return to their desk. WORST EXPERIENCE EVER with a car rental company.
Mar 29 2017
Pros: I got a car
Cons: They were overbooked and up-charged me. When I returned the car the "couldn't inspect it or give me receipt because only one person was working the counter"
I left the keys with them and never received a bill
Jun 2 2017
Cons: The pickup process was poor. Very slow even though there were only a few customers. Out of full size cars. Offered me smaller mid-size car at same price. Full-size car showed up at last moment. Car did not have full tank of gas. Waited for person to show up to get the car gassed up. Didn't have gas key. Person walked somewhere to get key on other side of parking garage instead of taking car to get key and gas up the car. Looong wait. Ugh.
Aug 6 2017
A false company
Cons: Unfortunately upon arrival I received information that the insurance coverage I purchased online would not count and in order to receive the car I would need to purchase insurance from them directly because third party insurance was not accepted.
Jul 11 2016
Cons: It was to far away from the terminal
Jul 11 2016
Pros: Quick friendly service. No issues with car.
Cons: Vehical badly needed a car wash. Did not have car I requested so I had to pay extra for a larger car.
Jul 11 2016
Pros: I was surprised to receive a VW Beetle for my rental vehicle. It was a fun car to buzz around in.
Cons: The car was really dirty on the outside when I picked it up. Also the agent gave me a hard sell on the additional insurance. It detracted from the experience and made me nervous to drive the car after I declined the coverage.
Cons: The service attendant refused to give my mom the car that we booked for paid for through Kayak.com. He's reason was that the companies policy changed and they no longer allow debit cards for payments through third party reservations website. My mom was stranded in Atlanta for two hours waiting to find a way to get to her sick 91 year old mother. Eventually, my mom took a cab and had to pay $90 out of pocket. We would like out money back since we did not get the service that we paid for.
Jun 3 2017
Pros: Once my car was there, I was able to get the car and quickly leave
Cons: Despite pre-paying and scheduling a pickup, the car wasn't at the location when I came to pick it up. They called someone to bring a car over from another location. I had to wait 30 minutes for that car to show up.
Jun 19 2017
Oct 29 2015
Cons: Melody garcia stole it never picked me up
Nov 11 2015
Price of the rental doubled at check out.
Pros: The car was fine.
Cons: The price fouled at check. I was trying to be budget consciencouis and in the end the rental car for one day cost over $300. I was late on return which indontneven rememver discussing the return time and they charged me for another full day. And it was already an expensive rental because I was dropping off in a different location. They included that cost in the 2nd says price as well. Crazy expensive for have this little car for just over 24 hrs. I certainly will never rent from hertz again.
Also the car smelled.
Nov 29 2015
Pros: Very quick and very efficient. Very nice and clean vehicle.
Dec 2 2015
Pros: The price was outstanding. The pickup and drop off was easy and quick.
Dec 20 2015
Thank you & Merry Christmas.
Pros: They were very nice and helpful.
Dec 31 2015
Pros: It was fast
Cons: For hertz to only have one location to drop off on the weekend after Christmas is s terrible business practice
Jan 3 2016
Pros: Free upgrade and no wait in line with the new teller kiosks in place.
Cons: I found it bit pricey for the car to be picked up from one location and dropped to other location. It was almost 4 times on the price of pick and drop at same location.
Pros: I liked the price on kayak and it was easy to reserve the car.
Cons: I didn't like the fact it was the wrong location and there were hidden fees
Nov 18 2015
Cons: Like all car rentals, slow pickup process. That takes way too long. Car a bit dirty. Only had 1/4 of a tank of gas. Impossible to judge gas to pump so returned it with 3/4 of a tank. - of course I don't get money back for giving thrifty more gas. - At return lady was condescending, "Baby, you forgot to fill it up & we gonna charge you $10/gal".
So far I haven't experienced a great customer service car rental.
Jan 7 2016
Pros: I found Thrifty to be very convenient to get to from my home and I thought the rental process was very simple and quick. I will use them again.
Aug 14 2016
Pros: Thrifty made it very easy to rent and return our rental car. The staff was extremely friendly and knowledgable about the area. They gave us great recommendations on places to visit and eat! Would highly recommend using them and look forward to renting from them in the future.
May 7 2017
Pros: Check in was smooth once we found the right location for drop off. Over 10 miles away from location listed on paperwork even though we specified to drop off at airport.
Cons: We asked to drop off at airport and was assured the location was at the airport. Wrong location was listed and was over 10 miles from the airport.
Jun 5 2017
Pros: The gal at the counter.
Cons: They overcharged me by $300!!!! Thankfully I caught it and got it adjusted, but they still owe me $41.
Dec 4 2015
Pros: Drop off was very quick.
Mar 2 2017
Toxic smoke embedded in car.
Pros: Only 2 cars to choose from. Maintenance reqiured car or one that had strong smoke smell. I rented a full size car and the one with maintenance required was called a mid size car by the manufacturer and Thrifty told me they don't go by manufacturer standards. I used auto smell products on the upholstery and carpets for the whole week and it couldn't stop the strong smell. My choices worry about car reliability or breathe cigarette smell for a week. I rent cars from this airport often but never this company. Lesson learned.
May 17 2017
do not use Thrifty
Pros: nice car, Ford Fiesta, great gas mileage, comfortable, I drove about 350 miles in 4 days.
Cons: they charged the loss damage waiver even if I didn't ask it. Never again Thrifty
Nov 16 2015
Pros: Quick, no problems. Nice car. Ability to choose any car in class.
Cons: Nothing really, but on return took awhile for agent to show up. Wasnt sure if i should wait or just go.
Pros: I travel on average every two weeks and the staff and service at this location was the best I have received from a rental car company in years.
Aug 31 2016
Cons: I didn't like the hourly charge. I had picked up the car early and dropped it off at the original time.
Sep 7 2016
Pros: I really like this location, they always have top pf the line cars.
Cons: You need a credit card. If you have a Debit Card they will ask for a bunch of documentation.
Sep 10 2016
Pros: Great service
Cons: Was a mix up in locations of rental pick up.
Sep 13 2016
Cons: No car available. They said they had tried to call us in the a.m. to tell us they had no vehicle available, but I never received call.
Oct 24 2016
Pros: Aside from having to fight for the rate quoted online the experience was good enough for me to rent again.
Cons: lower level employees all telling me that the price they had in their hand or on their screen was normal. Manager was very helpful and made up for this.
Dec 27 2016
I had no rental car for Christmas. Thanks so very
Pros: Kayak/Enterprise took a noon appointment from me when the store closed at noon.
I called the location to confirm my reservations and they neglected to tell me that they would be closed at my reservation time. When I arrived they were closed and I had no rental car for Christmas. Thanks so very much for that!
Dec 28 2016
They changed pick up locations on me.
Cons: an airport pick up was requested ( ATL ) the web site gave us a reservation north of Atlanta GA 40 minutes from the airport. hen I realized this I received a call from the office asking if I would be picking up the car, then informed me they close in 30 minutes.
My $95 3 day rental became a $356.00 rental
THIS DISTROYED MY HOLYDAY WEEKEND.
I had no money to go out to eat or see sites.
we stayed in my sons apartment and watched movies.
Dec 30 2016
third party sites use different prices
Pros: Car was in good shape, got me where I needed to go, though it had stains in the dash area. Was upgraded for free when they didn't have any economy cars.
Cons: When I came with my confirmation number and confirmation email from Kayak, the enterprise counter said my confirmation number wasn't a real confirmation number. Also they said the price would be three times what I confirmed through your site. Their excuse was "oh, third party sites use different prices". Well, what the hell, why does enterprise even do business with kayak then? The manager came out and gave me a cheaper rate but it was still 80 dollars more than what I was confirmed for. I will never rent from enterprise again.
Dec 30 2016
Pros: It was the best car and car rental experience that I have ever had!
Cons: I'm an EU citizen and was in possession of a calid EU drivers license as well as an international driving license. Alamo employee refused to rent a car to me since internationa driving license isn't entirely translated in English. I need to remind intelligent species out there that English isn't the only language on the planet and that, in addition to English, EU issued international drivers license is translated entirely to German, French and Italian. Even after he, and I quote: "AKSED his supervisor about it" I still didn't get a car. If you're an international traveler- avoid Alamo.
Nov 11 2016
1 day 1 way rental
Pros: Very competitive pricing. Everyone was a pleasure to deal with.
Nov 17 2016
Cons: Called me 15 mins before reservation, left message that they were "all out of cars" and left a number to call back "if I had questions." Called number back and rang endlessly. Needed car for work trip and had to scramble, ended up being late.
Dec 2 2016
Pros: Easy quick
Dec 15 2016
Kayak booked me to the wrong Alamo and they gauged
Cons: I accidentally booked the downtown Alamo instead of the ATL airport. The airport staff used it as a chance to gauge me for 4x what I booked it at. Felt very taken advantage of.
Dec 23 2016
Cons: Location was hard to find.
Poor customer service
Jan 6 2017
Pros: I was called to pick up the rental early due to the fact that they were not opening till after my pick up. Very convenient.
Jan 12 2017
They refused to accept international driving licen
Cons: There was a rush that day in atlanta and the company seems to have come up with a instant stretchy to refuse cars to people with international driving license. I had to visit the International Airport where the same company agreed to accept my license but demanded $200 per day for the same car. I paid for Uber, wasted my time and finally had to cancel my meeting. This is simply rediculous.
People with a US license were asked for 2 separate ID's something again naive and obstructive.
Feb 23 2017
wasted my time
Cons: Driving over an hour in Atlanta traffic to pick up the car, only to be told I could not take the car after all, because, after being told I could use a debit card, I was informed that I needed other documents. I did not have the documents with me because I was traveling. Even if I was willing to leave a very large deposit, I could not rent the car. Terrible service all around!
Cons: Agent informed me that no upgrades were available (I am preferred select) and then assigned me the one in the reserved class with the most miles and most poorly equipped of the three they had. Original car smelled of smoke.
Nov 27 2016
Cons: Car had brake issues. Took roadside assistance 5 hours to switch out car. When I returned the car, they said the returned car by the towing company had damage, which was not caused by me. I commodore to several people in roadside assistance and to avis, but did not get compensated for anything. I am not pleased.
Dec 7 2016
Would not honor Kayak price
Pros: Still got a good deal
Cons: When we arrived, a little late, they said they could no longer honor the Kayak price and charged us $5 more per day for basically the same car. I pulled up the website and showed them I could get an even better price but didn't feel like arguing over $5 since we were only renting for one day. Other than that we got a car with bad wiper blades in the rain. Overall an average experience but what do you expect for the price I guess.
Jun 30 2017
Cons: When I got there, they told me that they didn't have a car for me. Messed up an entire trip. Not sure if this is kayaks fault or Avis but it's a major oversight on someone's part.
Sep 21 2017
Cons: I never dropped it off because I never got the chance to pick it up
Oct 9 2017
Horrible smell in car
Pros: Quick and easy pick up. I was a little concerned about the numerous scratches and dings on the car when I picked it up, but no one gave me trouble when I returned it.
Cons: Clearly someone smoked in the car, and rather than having it cleaned, copious quantities of air freshener were dumped in. I had to keep windows down at all times or my eyes started burning. At the end of a 4 hour road trip I had to take a shower immediately, because my family smelled the car on me when I walked in. Really disappointing.
Nov 26 2016
Wasn't allowed to rent
Pros: Customer Service representative was as helpful as could be
Cons: Made a reservation 3 week prior to pickup day. Walked in to rent the car, which I was informed there were NONE LEFT. The car that I had made the RESERVATION for was given away. I was offered a different car that was "5 tiers higher", but was going to get "the best discount available". So NONE of the information I was emailed three weeks before was even accurate.
When it came time to actually pay, I gave my debit card, (which I have used to rent cars before) I was informed I could ONLY use a major credit card. Once again, none of this was mentioned in my confirmation email. Needless to say, nothing could be done, and I missed my Thanksgiving. Thank you Avis .
Jun 9 2016
Cons: We were unable to rent the car. The employee was so rude! I reserved the car through Kayak but the Avis directions didn't specify that we needed an alternate credit card, where to find the rental center, etc.
Oct 17 2016
Cons: The service agents I spoke to had no idea what was going on. They couldn't tell me if the return location was open on the day I wanted to return the car. They couldn't tell me if I'd be charged for an extra day if they were closed. I told them repeatedly that there had been a natural disaster (a horricane) and the city had evacuated but they didn't seem to understand at all. I decided to go with a different company.
Oct 19 2016
Fairly smooth process pick up
Pros: Friendly staff, clean office
Cons: Had some trouble locating car once down in garage, no row/spot indicated on paperwork, was told to press car remote and listen for beep...no beep.