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Pros: "Great crew. Z and Antonio were great!"
Cons: "The breakfast meal."

Pros: "Landed early"
Cons: "There were crumbs on my seat when I got there. The plane could not have been cleaned."

Cons: "Better food."

Pros: "Very helpful, very considerate."
Cons: "Better ventilation, less announcements."

Pros: "Perfect"
Cons: "Perfect"

Pros: "Comfortable roomy seating, very clean plane"
Cons: "Honestly nothing... One of the best flights I've ever had"

Cons: "My luggage was torn and half of my stuff is missing from my bag"

Pros: "Customer service."
Cons: "N/A"

Pros: "Staff was amazing"
Cons: "Nothing"

Pros: "N/A"
Cons: "N/A"

Cons: "No WiFi. Old plane"

Pros: "It was good. People were accommodating."

Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"

Pros: "Crew was always around making sure all was ok. Would love to fly on one of your newer planes""

Pros: "JetBlue is always consistently good."
Cons: "Nothing."

Cons: "Wifi didn't work"

Pros: "Not much"
Cons: "Same as above"

Pros: "Arrived on time"
Cons: "There were no problems"

Pros: "Service and mannerism of the crew"
Cons: "There is not much"

Pros: "I love jettblue"

Cons: "Took an extra 45 to deboard"

Pros: "Everything"
Cons: "It was All Good..."

Pros: "prompt, courteous and very professional"

Pros: "JetBlue staff did keep us updated on the delay."
Cons: "I was second person in group C for boarding and they get checked my bag when there were plenty of people behind me in the last 2 groups."

Cons: "At least 3 distinct delays before takeoff. An absolute fiesta"

Pros: "Everything"

Pros: "Your staff"
Cons: "My tv did not work and I always get put in the back of the plane."

Pros: "Everything was on time"

Pros: "The service was great and the departure time was close to exact."

Cons: "Flight from Boston to salt lake City was delayed by more than an hour"

Cons: "have hearing aids and could not figureout how to turn on CC"

Pros: "Departure timing, Seat comfort, and cleanest .đ"

Pros: "Timely and they were able to serve me despite rain delays"
Cons: "I paid for a ticket and it was stated on Kayak that I would have 2 carryon and one check free to me. When I got there I had to pay twice for my checked luggage"

Pros: "Check in was a breeze. Boarding was easy for the most part. There were no delays and we actually landed ahead of schedule. Crew was very nice. Always nice to get a complimentary drink and snack."
Cons: "I dislike that I have nothing to complain about! Seriously this was perfect. Never change!"

Pros: "Friendly crew."

Pros: "Good set & personable staff"
Cons: "Delay in taking off"

Cons: "Bad, bad and the worst"

Pros: "Plenty of legroom and I am 6 foot tall. Nonstop from Newark to Fort Myers Florida, on time."

Pros: "We got there"
Cons: "Late departure Old seat back system Broken tray table"

Pros: "Stuck thirty minutes and counting. Landed. No gate"

Cons: "Great"

Pros: "Crews"
Cons: "Seat"

Pros: "Crew couldn't be nicer. A pleasant experience. Thank you."

Pros: "We were able to get off the plane quickly"

Pros: "The seats"
Cons: "The shotness of the crew and all the noise slamming around the compartments being slammed contnuously and angrily"

Pros: "ON TIME AND VERY PROFESSIONAL CREW ON FLIGHT 811"

Cons: "Heavy delay without accommodated hotel and food"

Pros: "Everything was perfect."
Cons: "n/a"

Pros: "The Dunkin Donuts coffee"

Cons: "Given we left at 7:15 am, I would’ve liked some food options instead of biscuits and peanuts"

Pros: "I had heard about limited food options during covid flights but everything was tasty and generous. I always appreciate it when my initial flight books my check-in to my final stop and gives me all my boarding passes at once and Delta did just that. They were also really good at communicating updates like changes to the gate."
Cons: "People should just be prepared to be asked more questions than usual. It can definitely make you feel nervous but just remember that the new covid restrictions are stressful for flight staff just as much as they are stressful for you. Be cooperative and honest and you shouldn't have any problems."

Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"

Pros: "Short lines"
Cons: "Seating arrangements"

Cons: "The carrots were hard and the bread was cold."

Pros: "Every was great, honestly"

Cons: "Worst"

Pros: "Everything was good/adequate, nothing was exceptional."

Cons: "boarding was difficult. no rhyme or reason."

Pros: "Everything about Delta has been great. Especially the attitude of the staff"

Cons: "Take off on time"

Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."

Cons: "Plane was hot and sticky. The air from the vent was not cool."

Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."

Cons: "Multiple delays made us miss 4th July celebrations"

Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."

Cons: "It was late"

Pros: "Good snack selection. Crew was personable."

Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."

Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"

Cons: "It was delayed"

Pros: "Nothing more to say!"

Pros: "It’s become a mediocre airline."
Cons: "Everything."

Cons: "At least one hour late"

Pros: "N/A"
Cons: "Chinese Eastern did not try to help and solve my problem."

Pros: "First time flying into Daytona and it was super easy."
Cons: "Nothing"

Cons: "plane was a bit old. tiny tv screen"

Pros: "All the movie choices. Wish TVs came in all aircraft and/or flights 2+ hours. :-)"

Pros: "Short and easy"

Cons: "Na"

Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."

Cons: "Crowded seatibg"

Pros: "The plane had mechanical so we had a long delay. No fun"

Pros: "On time departure/arrival despite weather in Atlanta. Always a fan of free messaging and choice of snacks."
Cons: "Delta needs to invest in their gate area at ORD. Understand it’s not a hub but it’s a key business/leisure destination. The MD-80s are ok for a short hop but over 1 hour unless you’re in Comfort+, it’s tight."

Pros: "Nothing"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"

Pros: "Food and service was nice"
Cons: "Very long route to my final destination"

Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."

Pros: "I was given a complimentary upgrade."

Pros: "My flight was great. Boarding was easy and the seats were comfortable."

Pros: "Great service, nice agent friendly"

Pros: "Very friendly and professional gate agent and flight attendant"

Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"

Pros: "N/A"
Cons: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."

Cons: "I am a 5'3" 125# woman who, unfortunately, had a middle seat assignment. The passenger to my right, on the aisle, weighed approximately 375# and took up 1/3 of my seat. The arm was not able to go down comfortably, and when it did it was not usable . The passenger on my left, window seat, was probably 6'7" and had to sit with a man spread in order to fit. I could not move and was extremely uncomfortable. The plane was overbooked so I was unable to move. Therefore, worst flight ever. Plus, I paid for a full seat and was only able to occupy half of it."

Pros: "The in-flight service was good."

Pros: "The airport in Belize is much more managemable than most in the US."
Cons: "Slightly crowded waiting area"

Cons: "My selection was not available"

Pros: "Service, space, on time, organized, friendly. Continue to do what you do Delta!"

Cons: "NO Wifi"

Pros: "On time. Professional and courterous staff."
Cons: "Cramped space."

Pros: "The fact that no one sat next to me believe me it was not a my choice there was just not a body to put in the seat"
Cons: "The staff was not friendly or say hello or goodbye"

Pros: "Same as previous flight"
Cons: "Same as previous flight."

Pros: "Free novies"
Cons: "Food service and better social distancing"

Pros: "The flight was great. Smooth ride with little turbulence. Great FREE entertainment options on screen. Boarding was quick and orderly for a full flight. Ability to charge my phone."
Cons: "Cramped seats. Limited snack option."

Cons: "The flight was delayed by over 3 hrs! As a result I missed work!"

Pros: "That I was able to charge my phone and watch my own movies... That’s it"
Cons: "Better Temperature control"

Pros: "Courteous employee interactions from bag check/gate to arrival!"
Cons: "Everything was truly GREAT"

Pros: "Included drink and pretzels. Free carry on and seat."
Cons: "First of all, the line to check in was extremely long and the employees were rude. When I put my bags through the check out they stopped me and said I had to throw away my cologne because it was too large. However, on the Spirit Airlines I had no problem whatsoever. Will never fly with American Airlines again!"

Cons: "Jo"

Pros: "It was not a full flight so I didn’t feel cramped and had space for my carry on in the overhead compartments instead of having to check it in due to lack of space like I had to do on all the other AA flights."
Cons: "We were given last minute notice our flight was going to be delayed and our gate changed 3 times. There was never a definite time frame for anything and very vague information was given. Our flight ended up being delayed almost 2 hours. It was my most frustrating experience with any airline. Definitely would not choose to fly with them again"

Pros: "Crew was friendly"
Cons: "Old plane, prezels are boring, it was cold during the flight"

Pros: "I liked getting to my destination on time."
Cons: "The one carry-on policy was silly and included personal items. I was told to repack my purse into my backpack which was already full. The boarding staff stood over me and told me to throw stuff away in my backpack and asked why I had packed certain things. I am in the process of moving back to the US from Korea after two years so everything I had was everything I owned in the world - which included some sentimental things like a stuffed animal from my mother who passed away when I was three years old. The most infuriating part of this however was realizing that there was one other bag in my overhead bin. In fact most of the overhead bins had one to two bags and plenty of room. My repacking and humiliation was unnecessary and it was only for the morbid satisfaction of the lady at boarding demanding it. At one point I heard her talking with her coworkers about “why couldn’t they freaking listen. We announced it three times.” Well I had approached the counter prior to arrival and they told me to get back in line when I tried to ask about my purse and backpack. In additional to the frustration of all of that, I received my checked in luggage with a wheel missing. I had just bought it and now I have to ship a wheel from the vendor in South Korea or buy new luggage. Thank you guys so much for letting me know which airline to never fly with again."

Cons: "Dated plane. Business class seats did not have power outlets to charge mobile phone."

Pros: "Got an option to upgrade to first class and it wasnt expensive either, my first time flying first class"

Cons: "The cramped space"

Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."

Pros: "It took off on time and life was good."

Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"

Pros: "Great service!"

Pros: "Everything"

Pros: "The entertainment was amazing"
Cons: "We were delayed multiple times and landed extremely late"

Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"

Pros: "Almost always on time, captain keeps us updated, friendly airline staff"
Cons: "Nothing"

Pros: "On time"

Pros: "Everyone was polite, helpful, and courteous."

Pros: "There were too many gate changes ."

Pros: "I like that they have complimentary snacks"

Cons: "Delay boarding and then dropped us off at a remote runway and had to wait 45 minutes for a bus to main terminal!"

Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."

Pros: "Nothing"
Cons: "4 hora de retraso ni una cortesía empleados bien carnepuercos"

Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"

Pros: "Everything was pretty decent.. Best part was the price.. Boarding was good staff was good"
Cons: "Wasn't enough room.. kind of tight.. Couple more inches all around would have been perfect though"

Pros: "Ease of travel"

Pros: "Everything"
Cons: "No dislikes"

Pros: "No complaints"

Pros: "N/A"
Cons: "The flights were delayed multiple times. No communication at your gates. Oh and I think my favorite was changing terminals and gates 5 TIMES within 1 hour at DFW! RIDICULOUS AND UNACCEPTABLE. NEVER AGAIN!"

Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"

Pros: "On time."

Pros: "very good no problems.."
Cons: "all good thanks much"

Pros: "The planes people and service."

Cons: "Delayed"

Pros: "The ride was smooth the airplane was the food was OK the stewardess were kind"
Cons: "The ride was smooth the airplane was the food was OK the stewardess were kind"

Pros: "Nothing"
Cons: "Constant delays and cancellenations"

Pros: "The movies"
Cons: "Everything else"

Pros: "That I got a soda"
Cons: "Delayed at Ohare by an hour. Sitting on the Tarmac for a half hour in Reagan, waiting for a gate. This was our leg back to DC, after our leg to Chicago four days previously. On that trip I did a review and gave the whole trip a 1 out of 5 stars. That trip was the trip from hell, with delays, waiting on the Tarmac, deplaning, almost cancelled, more waiting on the Tarmac, wheels up in Reagan, wheels down in ORD, and then more Tarmac waiting for a gate. So I was already more than perturbed when this trip had similar outcomes."

Pros: "Love bed it! Would recommend to family/friends"

Pros: "Smooth trip"
Cons: "Delay delay delay on the flights"

Pros: "I loved the entertainment options"
Cons: "I did not like"

Pros: "It was a good nice ride. The employee was nice."

Pros: "Beautiful flight attendants"
Cons: "Aircraft too old"

Pros: "The crew was great but the seats were not comfortable."

Pros: "Crew members were friendly and attentive."

Cons: "I was extremely concerned with the how we got off the flight... Frontier must do a better job to ensure social distancing.... people standing on top of each other for 15-20 minutes is insane .. All that had to be done is to ask everyone to remain seated so we can get off in an organized fashion maybe two rows at a time... Also when space is available spread passengers out on the flight please"

Pros: "N/A"
Cons: "N/A"

Pros: "Fast and easy"
Cons: "Nothing"

Pros: "New planes"

Pros: "Nothing"
Cons: "Everything"

Pros: "2 hours waiting in the airport inside the plane"
Cons: "Notify what happen..."

Pros: "Boarding was fairly quick"
Cons: "Before boarding mention that passengers have to go to their assigned seat."

Pros: "Complimentary something! Entertainment options would be nice."
Cons: "No complimentary anything! No entertainment:("

Cons: "Everything was late."

Pros: "No it wasn't. The flight attendant was slightly rude."
Cons: "We needed more elbow room, it was tight."

Cons: "Good"

Pros: "Personnel"

Pros: "Estaba todo bien."
Cons: "Pero no me gusto q havia mucha turbulencia. Y mis photos queria esplotar."

Pros: "Boarding was easy and efficient Staff was friendly Space was clean"
Cons: "The plane had a few concerning sounds ."

Pros: "Good"

Cons: "No wifi"

Cons: "Carry on fees"

Pros: "Needs to get a exit row seat they took care of it with no problem or fee"

Cons: "Kid vomit"

Pros: "We were at our destination 40 minutes early!"
Cons: "paying for any beverage other than water"

Pros: "All"

Cons: "Ala cart pricing, the sales pitch of the Frontier credit card."

Pros: "Timely departure"
Cons: "Paying for a seat assignment"

Pros: "No problems whatsoever."
Cons: "Traffic getting to the airport."

Pros: "Nothing"
Cons: "Everything"

Pros: "Nothing"

Cons: "Charged me $200 for name change that I did not nerd"

Pros: "I had a baggage that met the online specifications- 14X8 but they still charged me $60 because it was not a "personal bag" -- they kept referring to it as a carryon."

Pros: "The landing"
Cons: "The cost of baggagge"

Pros: "They share food no baby asked me, even to buy."

Cons: "That we had to buy drinks and snacks"

Pros: "The employees were all fantastic, very friendly and helpful"
Cons: "Would like wifi."

Pros: "plane was delayed 1.5 hours , they did let us get off and walk around"

Cons: "Not enough leg room. It really sucked!"

Pros: "Most affordable way to travel Keep the prices down"

Cons: "Delay and Carry-luggage is charged"

Cons: "Will not fly frontier ever again."

Pros: "I slept through it!!!"

Pros: "It was fine"

Pros: "great service"
Cons: "nothing to mention"

Pros: "Waited hours n missed my gig I was flying out for because of this delay. very upset! A little compensation would be nice!!"

Pros: "The hospitality"

Pros: "Had a delay"

Pros: "Everyone were really nice. The service was good."
Cons: "I didn't like the following fact. I was charged $35.00 for a carrying on bag. When the bag met all the requirements needed for a carry on. When other customers had larger bag and they were not charged. The bag was small enough to fit under the seat. I should be re-enburse the $35.00 I was charged. Thank you"

Cons: "Delayed with no information given. No charger ports."

Cons: "The delay"

Pros: "Nothing"
Cons: "Flimsy seats..hurt your butt Tray is smaller ttan notebook No leg room at all....i am 5'5 Charge you up to 45.00 for for a carry-on. Charge you 1.99 for can soda or juice Charge you for water Charge for snacks Charge you extra to sit in the exit seats Flight was late Alanta airport train shuts down at 1 am....had to walk from gate E all the way out. Flight attendants were snippy and rude to others Ask to speak to manager and denied NEVER AGAIN"

Cons: "more than 90 minutes of delay.."

Pros: "Yes"
Cons: "Yes"

Cons: "Make larger passengers purchase two seats"

Pros: "The seats seemed roomier than other flights."
Cons: "Originally when I set up the flight for myself & 5 y/o granddaughter, I had added a checked bag. Mom & dad we’re driving to marathon and brought her things with them. There was NO WAY on the app to delete her bag! I guess another way to add to add to your bottom line"

Pros: "Flight on time"
Cons: "Too high baggage fees. Horrible seats, no recline."

Pros: "Finally a Spirit flight with out a delay.... thank you"
Cons: "Your fates seem cheap , but just become just as expensive as other airlines ...."

Pros: "The public address attendant, she was hilarious!"
Cons: "The parents who decided this flight was 'take away the pacifier' time. Plus, the guy who had six carry on bags, but did not want to wait, as others had no bags."

Pros: "Speed of boarding"
Cons: "Cost of carry-on"

Pros: "Everything was on time"
Cons: "Seating is always uncomfortable"

Pros: "Nothing at all"
Cons: "That I got there 40 mins early but couldn’t board my flight"

Pros: "I like the other passengers . I liked the person that checked us in -he was very accommodating - Girard Patrice (Pennsylvania check in)"
Cons: "Going to Atlanta: The seating arrangement was poor and had gum on the seat and dirty. I was unable to adjust my seat even though cramped."

Pros: "Nothing"
Cons: "Flight was delayed 4!1/2 hours. Customer service at Philly did not assist me in making arrangements when they told me that my connecting flight in Atlanta was cancelled. It took them 1/2 hour to cancel & refund my outbound flight then another hour to cancel & refund my return flight. They couldn't print a receipt for my refund"

Pros: "My seat was so small i couldnt move. I couldnt even get a water without being charged! I got charged hugw for my bag.. overwll it wasnt worth it"
Cons: "Seat baggage costs had to pay for water"

Pros: "I liked the seating. I had enough space n sat very comfortable."
Cons: "Everything was fine"

Pros: "Seats are good."
Cons: "Gate changed without any announcement. Need water for morning pills, attendant give reply very rudely and don't give water. Also my next seat passenger was old aged lady, she tell to attendees for one question but He just turn face. 4 times. Cheap ticket / cheap customer services."

Pros: "Flight was fine. Good pilot but nickel n dining for everything. In the end not sure you really save much in the end. VERY cramped seating!"
Cons: "Seats VERY cramped."

Cons: "We were reguired to pay $55.00 per carry on bag out of Philly. Only 2 of 4 computers were operating for check in. Told at the gate that we would be charged $65.00 per bag and $100.00 per bag on the plane. Seats are narrow and uncomfortable."

Pros: "The crew was amazingly entertaining"

Pros: "Flight attendent was funny"

Pros: "Comfortable"
Cons: "Paying 3 dollars for a Sprit"

Cons: "That my flight was cancelled and had to find another airline to fly with that costed me way more money."

Pros: "I was really pleased with the attention and serviice i received from the entire Spirit stafff this morning. Everyone from check-in to my arrival inAtlanta."

Cons: "at a minimum water should be served to all."

Pros: "The only thing I liked was leaving Ft. Lauderdale's filthy airport and proceeding in my trip. Absolutely unimpressed."
Cons: "As I mentioned, the fly from Lauderdale to Philadelphia was close to terrible. Unfriendly and rude TSA, expensive parking, dirty and unclean environment. Spirit air was unimpressive and I will be flying Delta from now on. Hidden fees and felt like cattle on the aircraft. Thumbs down."

Pros: "Nothing"
Cons: "Everything about it"

Pros: "Everything."

Pros: "Absolutely Nothing....."
Cons: "Its not my mistake i missed the flight. The spirit airlines website alerted that flight is delayed to 10:05 p.m and original departure is 7:00 P.M. But later at 7:19 P.M i see in the website that flight is leaving at 7:20 P.M. I missed the flight because of their false website alerts. I request the spirit airline counter receptionist and she said i cant help you, i will not refund your money. She is so rude. I Will never choose spirit again and tell as much as people i encounter not to choose spirit. I lost 170$ as i have to purchase another ticket fly next day."

Pros: "Nothing! Grateful for a safe landing"
Cons: "Charge too much for luggage; uncomfortable seats; nothing to drink or snacks on flight; flight delayed; I will NEVER fly spirit again, the price is NOT worth it; first and LAST time flying this airline. Just HORRIBLE"

Cons: "Bad service, not on time, costly add ons... go with a different carrier."

Cons: "Two hour delay. Suckered on every nickel and dime "extra." However, there was no offer of reimbursement for my inconvenience due to delay. And no, the delay was not due to weather but due to their inadequate scheduling."

Pros: "The airplanes got me from point A to point B. That was literally all I got so I guess for the most part Spirit did what it's supposed to do as an airline."
Cons: "I didn't like all the hubbub about them skimping on everything that makes normal flights slightly enjoyable then "passing the savings on to the consumer". The tickets were maybe $20 cheaper than other airlines and we couldn't even get a cup of water on the flight, the planes were dirty on the inside and worst of all that stupid carry on rule. I just don't see the benefits. Next time I'll pay the extra 20 bucks for a regular airline to save myself all the inconveniences."

Cons: "The charges for seats, carry-on, and checked bags are incredibly outrageously high. The added costs makes the flight way more than flying on another airline."

Cons: "the personal at the airport was super rude, so i canceled the trip and booked with united right at the airport!!!"

Pros: "The only saving grace was a flight attendant honoring my request row with seats up out of the middle seat"
Cons: "The chairs are awful--like siting on cardboard. And the $55 carryon fee was like getting hoodwinked and scammed. So much for saving money on spirit. Trust I'll never fly the airline again."

Pros: "Price was ok, however all add on too much to figure out"
Cons: "Crew failed to speak to a passenger playing music without headphones"

Pros: "I was feeling well, and ended up throwing up with the increased turbulence. I had a feeling it was coming so I was proactive and asked for a trash bag. The flight attendant was very sympathetic and gave me ginger ale to settle my stomach (without me asking). It's the small things. I also did random sears and got lucky to get the upgraded seats both times !"
Cons: "The flight was delayed, undelayed and delayed again. They began to board the plane and didn't realize the pilot was not on board so we had to get off. I didn't have any carry-ons or checked luggage, but there prices as ridiculous for luggage."

Pros: "The plane crew was aware of the issues and tried to smooth out"
Cons: "Boarding pricess was out of hell. Almost missed my flight because I was asked to step aside because I had a carry on. Never have a paid $100 for a carry on. This was my first and last Spirit flight. Stay away."

Pros: "Nothing."
Cons: "The absolute WORST phone customer service."

Cons: "That i was charged $50 for a carry on, I was told due to the size and semi hard cover. The person traveling with me had a much larger bag, but it was a soft duffle bag. i saw other people getting on the same flight with larger bags the same style as mine. I was told that they used the KIOSK. I used the check in counter. I had to pay for a bag that was smaller and then wait for my bag once we landed. This was the low point of my trip to Atlanta. When I am asked about my trip this is the first thing that comes to mind. I feel like i had $50 stolen from me. Dan Heyduk, flight # , on 2/27/2016, Sat @ 7:50am request #10518498471"

Pros: "Nothing"
Cons: "They cancelled our flight from Philly and we were rebooked on two different flights that we missed because spirit didn't pay for the ticket in time. We finally made it to Tampa 12 hours after our flight was cancelled."

Pros: "Notification of the cancelled flight was provided in a timely fashion. Alternative travel options were offered and provided to us at no extra charge to us."
Cons: "When providing us alternative travel arrangements, Spirit staff took the easiest alternative flights rather than looking a little longer to provide alternatives that more closely matched our original travel agenda. Instead of a direct flight from Philly to Atlanta with a two hour travel time, we were offered a 6 hour ordeal with two stops, Boston and Charlotte."

Pros: "I got to where I needed to be."
Cons: "Both of my flights were at least 40-45 minutes late, which made me 40-45 minutes late. One of the crew members was rude. I will not be flying with Spirit ever again."

Cons: "Late boarding."

Cons: "For the first hour there was no one at the gate who knew any information about our flight. It seems that it was almost forgotten, until people were called in. Unprofessional. TERRIBLE."

Pros: "Nothing!"
Cons: "Everything!!"

Cons: "Hidden added fees"

Cons: "Cost of baggage. Seats were awful, uncomfortable."

Pros: "We didnt receive our suitcase in GA (12/22). we waited at the airport for 3 horus and they couldnt figure out where the suitcase went. Then we filled a claim form. my Fatherinlaw was in the car waiting for us for 3 hours. We went home and realized my meds are in the suitcase. I called a few times but they still couldnt track the bag. We had to go shopping for clothes because we had a party that night and I had to buy cosmetic, clothes, toilterites, etc. it was a waste of time. Time I could be spending with my family. Me, my husband and my inlaws called a few times next day (12/23) asking for an update but no one had a clue where the bag is. At this point, we had no idea where to bag is so we had to go shopping again and buy more clothes for next few days. Again, more time, money, gas in car, other people time that had to drive us invested… it was very frustrating. I take a lot of meds which makes me anxious and this created a huge stress on my Christmas vacation. All of my gifts I got for our family was in the suitcase. This was a very frustrating time for me and my husband, not knowing if the family will have gifts ontime. Also, my laptop charger was in the suitcase so I had to take days off from work. We called again a few times on 12/24. we called in again and no answer. We drove all the way to the airport and spoke to a really nice lady. We were at the airport for hours. She couldn’t track the luggage so we went home disappointed. Keep in mind, this was Christmas eve and I could have spent all this time shopping, driving to the airport, to busy stores. By this time I gave up on the bag and accepted we have lost it… I was very very upset because all of my gifts, new clothes I got for the vacation, my cosmetic, my husband’s electronics… We had more than 3K worth stuff in the suitcase. I couldn’t even get hold of the customer service to talk to someone. This was Christmas eve.. and my husband was still trying to call someone. Finally got hold of someone and they said that the bag was in Philly and will get to the house next day 1pm. Ok, great, atleast they could track the bag… Anyways, 1pm next day, no bag..we tried calling all day, but no answer. Finally my husband got hold of someone and they said that the bag will be deliver Xmas night. WOW! But ok. Whtever at this point. We waited all evening.. then called again. They didn’t answer. Finally around 10pm they answered and told my husband that we are 5th in line for the bag delivery and they wont be able to get to us until late in the night. My husband agreed to the time. They called us 230am and asked to verify address which I am glad they did because they had a wrong address. Anyways, my husband was on the phone texting/ calling for directions and finally the bag came at 4am…. The suitcase was damaged. Gladly nothing was missing… HOWEVER, the frustration for the whole week made my Christmas trip a really bad one… I am very big on customer service so it frustrates me that we were not able to contact anyone to get answer.. I understand that the luggage could get lost but not being able to track it for days while you are on vacation in a different state??!!! It was the most frustrating thing me and my family had to deal with."

Pros: "the employees"
Cons: "Having to wait on the tarmac while someone looked for a key to the; having to wait another hour for someone to find a wheelchair to remove a passenger, assigning two people to the same seat."

Pros: "Very little"
Cons: "They broke my bag very durable fiberglass suitcase, my seat was very uncomfortable, all of the lines were incredibly long, and worst of all none of the agents were even a little bit nice."

Pros: "The flight was fine, overall. I was glad it was under 2 hours,"
Cons: "The check in required a lot of fees for luggage. High fees. Then for my return checkin I even had to pay for a seat! I thought I had paid for my seat! Not an upgraded, just regular seat. Unless forced, I will never take spirit again. Like so many others I talked to."