Pros: "I almost got a chance to sleep."
Cons: "One of the people with a crying baby in the seat behind me decided to sit in the seat next to me. I just wanted to sleep. It was a miserable experience for me."
Pros: "The crew was great and the flight was OK...there were some bumps along the way."
Cons: "The seat could have been a bit more comfortable."
Cons: "We sat at the gate for nearly 2 1/2 hours after boarding flight Atlanta to Orlando! Very poor explanation and it was very hot on the airplane!"
Pros: "The crew got us situated and ready to take off very quickly to make up for a slow start!"
Pros: "Crew was funny and had a sense of humor, especially regarding the safety instructions."
Cons: "Free Wifi. Paying for it is silly as ticket prices are expensive anyways."
Pros: "I was really comfortable and pleased with the amenities. Free WiFi chat and movies."
Cons: "Nothing! I’ll be choosing Southwest as my primary airline now."
Cons: "If there’s a “medical emergency” at the gate, 20 minutes BEFORE we board, maybe don’t let the person board before everyone else, then proceed with the medical evaluation and subsequent escorting the person back off the flight. Someone should’ve known that that person wasn’t fit for a cross country"
Pros: "Flight attendants are always friendly and do their best to make everyone happy."
Pros: "Free checked bags"
Cons: "No WiFi at all on plane for 4 hr flight?? That means no flight tracker, movies, or shows... Lots of turbulence throughout most of flight. Late leaving gate. All free snacks are high carb, high sugar/ fat."
Pros: "Free bags. Decent price, the crew was nice. Good wifi."
Cons: "Very, Very full flight. Usual Southwest trip, people saving seats."
Pros: "The flight was smooth and on time. The crew members were very nice and helpful"
Cons: "JetBlue is the best"
Cons: "Two very sick people were allowed to fly and were not denied boarding during these times of Covid19. We actually had to taxi back to terminal to remove a very sick passenger. JetBlue #100 March 17, 2020 10:12 pm from Los Angeles to Fort Lauderdale."
Cons: "Despite the delay of almost 3 hours (which we were informed much earlier than getting to the airport at) the plane was 40% empty so can’t complain at the end of the day"
Pros: "The seats were great and the crew was also good."
Cons: "The sound system at the seat I was assigned was not operational."
Cons: "JetBlue is awful. TVs don’t work. Staff isn’t friendly"
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "Snacks and new interior on A320"
Cons: "Almost 4 hour delay and no Wi-Fi. When I complained to JetBlue I received a pathetic $15 credit."
Pros: "Crew was amazing flight was fast and seats are comfy"
Pros: "The crew was great and professional."
Cons: "No complaints. Everything was perfect from the boarding process to disembarking."
Cons: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Pros: "The crew rocked!!!! Professional and fun. We enjoyed the music."
Cons: "WiFi didn’t work well. Still great flight."
Pros: "Delta crew is always great."
Cons: "You need to update ALL of your planes to have charging at EVERY seat, not just the passengers in comfort plus or better. It’s 2019. We ALL have devices."
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."
Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"
Pros: "I was by automation assigned to a window seat, which I always seek to avoid. But before the flight, I had read in the WSJ, that such a seat was one of the safest, for health reasons! I give thanks to the random seat assignment gods!"
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Pros: "The crew was very pleasant and the flight was comfortable."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Pros: "The crew was really good. The flight had no issues. I was pleased."
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "Customer service was acceptable"
Cons: "Flights were cancelled and had to take another airline. Bags were also lost for 5 days!"
Cons: "I don’t understand the concept of the ability to use your mobile device for entertainment, yet not having a power source to charge your device."
Pros: "Airline crew did everything to keep us comfortable during the flight"
Pros: "Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen"
Cons: "Long delay due to weather. Got screwed by a change fee for a mistake I made on my original booking, no consideration. Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen-website didn't request to download or activate DRM plug"
Pros: "the flight attendant was a little snippy with a couple of the passengers"
Cons: "need to change up the snacks a bit. Maybe offer 2 options? And they are so tiny"
Pros: "Flight was comfortable."
Cons: "Flight should be on time when there’s no weather impact."
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Cons: "Couldn’t control the temperature. It was freezing then burning up."
Pros: "The seats were very spacious, the ground and cabin crew were very courteous and the entire flight went smooth."
Cons: "No In-Flight Wi-Fi."
Pros: "The flight attendants were very courteous."
Cons: "Seats are way too close together. I am 6’ tall and if I wasn’t sitting with my rear pressed against the back of the seat, my knees were jammed into the seat in front of me. Zero elbow room. I’m fairly skinny and still thank god I had the aisle seat because with arms at my sides, my shoulders touched the small woman next to me and stuck into the aisle so that when the drink cart came by I had to physically lean toward the windows to get out of the way. No entertainment unless paid for, which is fine, except that the flight attendant and the announcements both stated that at least a movie was included. Outdated jet. No where to charge anything. Couldn’t work on my computer because to type, my elbow took up most of the other persons seat."
Pros: "Quiet flight."
Cons: "Our luggage didn’t make it to us in its entirety."
Pros: "We landed in NYC -- although it was first announced as Dulles."
Cons: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."