SpringHill Suites by Marriott Atlanta Buckhead

Great hotel -not great service

Pros: I really liked the room and the overall feel of the hotel.

Cons: From the moment I pulled up the entire staff was rude and not service oriented. The security guard outside was very rude which may have influenced my overall attitude. Then I get inside and the front desk clerk was very abrupt and also rude. It seemed like my family and I were an inconvience to her. She was having what sounded like a personal conversation and we interrupted her. The next two days the front desk personnel were very polite and helpful. The young lady who checked us out was great.

Not a kid-friendly atmosphere

Pros: I liked the indoor pool and free breakfast.

Cons: I didn't like the lack of blankets and pillows, prostitutes that we ran into at the pool and elevator, and unhappy staff at the front desk.

Pros: Location

Cons: Listing didn't mention valet parking only. Also asked for clean towels at the front desk because fresh towels were not in the room even after 12 pm. You should just send the towels to the room, whether the guest is going out or not. Don't hand the guests the towels. Also at these prices I would say lotion should be provided along with the other complimentary shampoo and conditioner. It doesn't make sense that it's not.