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We liked: the range of facilities; the friendliness of the staff; the convenience of the location; and the comfort of the lodge.
We arrived at the Estate and were immeidately impressed with the surroundings. The lodge was beautiful and well stocked with everything we needed and the staff were friendly and helpful. My children loved the setting and the pool. We stayed at Duchally during the worst snow to hit Scotland in years and we ended up snowed in. Despite this the hotel were excellent and really took care of us all.
I must point out that my friends and I stayed in one of lodges on the estate which was superb. The hotel itself seemed to be a bit staid and a bit dark. There seemed to be no play area for children - an in-keeping adventure playground area within the estate would be good
We came to stay to watch the junior ryder cup, so unfortunately didnt have time to use ll the facilities in the hote. our lodge was lovely, plenty of room, lovely designed, we ate in the restaurant, food and service excellent
Beautilfully furnished, spacious lodges in secluded setting. Very child-friendly. Relaxing surroundings and great pool. Staff friendly and helpful.
Beautiful location and friendly staff. Only one small lift. Expect to wait.
Friendly relaxing atmosphere
used the full use of the hotel ,the swimming pool etc was first class no
Excellent situation , with magnificent view.
leisure facilities were put in a famoly room with small double bed, decor needs some updating
They were very accommodating and let us change rooms to get away from the wedding noise. Lots of weddings - and accompanying loud music!
The situation of the hotel. The helpfulness of the staff The food was not particularly impressive.
The hotel was in a really good location, with superb grounds to enjoy. The leisure club was excellent and the staff were very helpful.
A beautiful place and surroundings.Would definetly recommend to other friends and family to stay here. Only concern was, that the air con was not working correctly
pleasant surroundings, helpful staff no
We have been going to this hotel for over 25yrs & just love it it is so central for everything,touring shopping golf & walking so close to the historic town of Stirling. New decor slightly on the dark side in dining room.
Clearly very handy if attending a conference at the Management Centre, but actually this would still be a great place to stay even if just visiting Stirling or the area for leisure. Food and service all brilliant. a clear commitment to green issues – more than lip service. Not really any bad points. The hot water for a bath in the evening was not quite as warm as I would have liked, though the shower in the morning was a very decent temperature. It could b that I needed to run the hot tap for longer, but that would have run counter to the environmentally friendly ethos of the place.
Friendly, helpful staff. Brilliant location with stunning views of countryside and Wallace Monument. First Class!
On the University of Stirling campus, so ideal for meetings with University management and faculty
Pleasant atmosphere; comfortable room; friendly helpful staff. No tea or coffee facilities in the room. Room (and bed) clearly intended for a single occupant (only one bed light).
Staff professional/friendly and location setting is great.
The hotel is good for people using the management centre or the university, it is not a leisure hotel. the rooms are basic but fine. Some areas such as the bathroom would benefit from refurbishment / upgrading. Customer service could be improved.
Very helpful friendly staff. The breakfast menu was excellent. I thought there was going to be a problem when we arrived - 6 rooms had been reserved instead of 3. I appreciate that there was a wedding reception but the bar service at 11pm was slow.
All staff very friendly, hotel very clean, rooms cleaned every day to high standard,good choice at breakfast Only fault was that the double beds were very small so did not have very much room to move ,so did not sleep very well
was at a wedding ideal the hairdryer in room did not work I didn't have one with me
Peaceful surroundings. Very friendly & helpful staff even though two of my 3three days the hotel was busy with functions I got a good meal in the bar area and quick service. Compared to the rates I usually have to pay in Stirling this was value for money. It may not be in the centre of town but its very easy to get in by public transport if you want a night out and a taxi is not going to break the bank!! Why do hotels have to use "fussy" taps for bath/shower? S.M.C. are no exception and the one in room 214 took all of my strength (I am 6' and 15st) to alter the heat setting. Not great for a family!!
We felt that the renovation of the Hotel was well done, the Staff were all very pleasant. The room and bathroom were comfortable, clean and well laid out. Our only wish would have been to have a king size bed instead of a double. The room could easily have accommodated the extra size. I had requested a gluten free breakfast, but this was not available.
everything was just fine.
Receptionist extremely helpful Very small room, was under the impression that there would be a bath. Evening meal very disappointing; ordered roast which was supposed to come with roast potatoes and was only told there were none left after it had arrived. Gravy very lumpy and meat very chewy. Only one large towel in room.
Preis in Ordnung No Internet access in the room, no smoking rooms.
location room was small. generally looked a bit tired
Peaceful room, Friendly staff, Excellent breakfast.
Location Trying to find the way up a one way street
The Golden Lion is perfectly located 5 minutes from the train, and at the heart of Stirling. There was dozens of pubs, restaurants and shops to keep you entertained, the room and bathrooms were clean, and the staff were lovely and had no problems holding my bag until check-in time. I was even able to squeak into a top-floor room with an amazing view over Stirling and of the surrounding hill-side - spectacular! While the exterior and main floor are exquisite and inviting, the hotel rooms left a lot to be desired. The beds were comfortable enough, the bathroom was functional, however it is out-dated and has an off-colour that doesn't come out from years of use. Luckily it was big and spacious - a great break to stretch your legs after a busy day.
Very often a long wait to be served at the bar as it was one of the waiters who kept coming through from the restaurant to serve drinks.
The food was good in the bar. The lobby is a little shabby as are some of the corridors but for the money I paid this is not unreasonable
Comfortable and relaxed. Parking was a bit tough.
Location, price. Car park needs better signing, and information on how to get the barrier moved.
swimming pool was clean with helfully staff the breakfast. mine breakfast was cold on all three days and the servise was slow you lucky to get your drink after you finish you breakfast with cold toast also it not cooked to order like it says on the breakfast menu.
Lovely breakfast and bed was very comfortable. Generally very dated, and a bit tired. Only paid £79 so not too expensive wouldn't pay more.
Was working so only used the bed and then only for 4 hours No
The location and friendly staff. The rain!!!!!!!!!!!!!!!
the location is great and the hotel is interesting because it is an old school.
The comfort of the hotel, its faclities and the staff made this a most enjoyable stay. Unfortunately, my wife was unable to have a spa treatment due to the majority of staff being away on training
Tired room needed decorating
The longe bar and playing chess but not the very expensive drinks and it cried out for a log/ burnes fire as not overly warm Not impressed at all. room was cold due to single glazing even with the heating on. the resturant menu is very limited in choice, we saw a some guests eating out, as we did. there was no hotel info in the room?? Breakfast was a little disorganised and felt rushed. we arrived around 8.30 and it is served until 10am. the waitress removed my partners plate before I had finished then hovered as I was on my last mouthful and removed the plate as I was still eating, very poor indeed.
Freindly staff - nice atmosphere Room could have been a little larger - also unable to open window wide enough to get fresh air.
Nice big room Choice at breakfast was poor compared to similarly priced hotels I have stayed at eg no potato scones, hash browns, no apparent veggie option
Rooms neat and modern Charging for use of pool is outrageous, portion size in restaurant is small. Hotel has lost it's charm.
the food was excellent although the "hub" was not value for money there was no presentaion with the food. just the smell of dampness out side the room
The surrounding countryside is beautiful and there is so many activities to participate in. Our bed was very uncomfortable and hot water seemed to come and go!!
The Victorian Spa The room we were allocated had an adjoining door and althogh it was locked the next room was allocated to a family. It wasn't a very relaxing stay for us as you could hear everything through the door. I don't think it was a good idea to put a family and a couple in rooms like that.
the facilties and the food in the brasserie the price of drinks,especially a glass of wine.
Plenty of activities to keep everyone occupied
the general ambiance, friendlieness, the food, facilities and where it is situated
We loved the fact that children are very much welcomed into the hotel. The swimming pool and hair salon (staff especially) was fantastic! Only thing which was a little disapointing even with the window open in our room was it was really hot at night while trying to get to sleep, but I think for the few days we stayed we had such lovely weather which was a little unexpected!
Staying with a young family, twin boys age 7. It was great to find so many things to do...most of which were included within the cost of the holiday. No
Luxury from the time I left the car. The hotel looks good and is good. Very impressive entrance and extensive grounds.
This is an excellent example of a country hotel. It is set in a large estate, so guests can enjoy a long entrance drive to the building! The interior and furnishings reflect a lost era, one we can only experience here and similar establishments. Our room was reasonably sized although lacking the massive bath experienced in an earlier visit. The hotel has a 5 course dinner available. The food is excellent. However, the price at £50 per head is steep. When coffee is an extra at £4, it appears that the proprietors are being greedy. As there is nowhere else nearby, especially considering that long entrance drive, what can you expect from a monopoly?
excellent service and helpful staff
good location and grounds no one at reception and failed to respond to room service.Apparently issues with the phones
The service was first class nothing was a bother to the staf I would liked to have been able to visit a bar for drinks where I could purchase draught beer
Very relaxing No bar
Everything was first class - the come and go easy policy is so homely. The staff have time for you, and want to give you of the best in a totally unobtrusive way. The silence is palpable, and for anyone wanting to relax, it is simply perfect. The facilities are so good, they cannot be described - only experienced; if you want peace and quiet, along with good food. Nothing, except that the tap dripped!
location , fantastic building
I liked the setting and peaceful atmosphere of the hotel. I did not like the room we were allocated, advertised as graciously comfortable. It was more suitable as a single room. Also had a few 'do's and don'ts which were a bit unacceptable.
quality of food; peaceful; excellent room; beautiful grounds
The food was good in quantity and quality. The reception was non-existent, even after using the designated bell and the designated emergency phone no. The reason for this was that the responsible member of staff was at a meeting. Unacceptable.The immediate surroundings of the hotel wewre well maintained - the grass ahd been cut. Outwith that the grounds were poorly maintained. The scrap metal was something outwith the realms of sculpture. The decor was past its sell by date and the hotel needed some investment. Small niggly things, like a leaking noisy tap, were unacceptable.
We found the staff very pleasant and helpful. The room was clean and comfortable. The breakfast arrangements were roomy and the food was good.
Staff were welcoming. Process for booking in and out was quick. Everything asked for was provided. On entering the room it was slightly cold. However after an hour it did warm up.
Excellent staff. I'd like the choice to have a cooked breakfast.
Staff were brilliant, I had to stay extra night due to snow, staff had road closures all printed off for guests. Room clean, I put comfort down to good as I found the bed a bit hard but this may suit other people. breakfast included, great. as above, bed a little hard.
convenience Walls between rooms were paper thin
Lock on room did not work, staff acted quickly to solve problem Lock did not work, however we were moved to another room
on the whole, a well run and clean hotel, staff pleasant and location of hotel excellent if you plan to visit surrounding areas.
Nice hotel could have been better Room smelling of smoke complained and nothing was done about it
the location was great for the park and ride in to stirling. the eating inn next door was excellent too.
Desk staff were helpful in finding a restaurant. The breakfast offered a variety of options. I wish there had been a separate sheet on the bed instead of just a duvet. I understand that this is typical of most UK and European hotels.
downstairs was lovely but untill the bedrooms are improved we would not use this hotel
the relaxing bistro and meal
Very Friendly Staff, and excellent meal, wifi access in reception area allowed me to do a lot of work in evening in a comfortable relaxing environment
Near city centre, clean and comfortable one room was extremely hot - window only opened on to courtyard and no air came in.
The staff were very friendly & helpful. Good breakfasts, clean comfortable rooms. Would stay again but only if 1st floor rooms available or a lift installed!! The stairs to the rooms were unbeleivably steep & winding, all guests & even staff commented on this!! Even the fitter among us had to stop for breathers. It should be made clear that this hotel is not suitable for elderly people - my mum was with us and the stairs were so bad, she had to use her angina sprays at each floor.Also, the ground floor public areas were nicely refurbished but the stairwells were a bit shabby & dated. The website was a bit misleading, stating free car parking on site - there were only actually 5 very small spaces!!
The best thing about the hotel was the Bistro attached to it - the food was amoungst the best I have every eaten anywhere in the world. Room was small and cramped and the bathroom was old a rickerty.
Nice room and an excellent breakfast, great atmosphere in hotel bar, staff are so friendly. No lift
wev requested an upgrade and were very happy with the room we were given. we weren't happy with the first room we were given as it was very small
The staff was very friendly and helpful. Lovely breakfast and good location for shopping
Very friendly and helpful staff. A nice restful environment.
Central location and excellent value for money. All-you-can-eat breakfast. This is a very old building which is rambling in nature and so somewhat difficult to find your way around. My bedroom was clean and comfortable and adequately equiped but could not be described as luxurious.
close to train station/city lady in bar not friendly
the location of the room was above a noisy generator.
nice traditional hotel. Lovely big breakfast On arrival, the hotel had no note of our booking. Thankfully I had taken a print out of my online booking
Excellent breakfast, bright dining room, very central for Perth Theatre. Bed was poor - lumpy
Handy for workplace
The staff were quick to amend the mistake in reservation for dinner. The staff were really friendly and efficient. The toilet in our room was less than clean ideallly needed a deep clean or ripped out and refurbished. The room itself was very dated but fairly comfortable.
It was good value for money Better insulation between the bedrooms could be introduced. I was woken several times during the night due to noise from other rooms
No room service
The venison was out of this world - fantastic! The staff were also fun and friendly - had a super time in the bar! No hair dryers was unusual, however, must be common here as there isn't one at the Holiday Inn either!
The location at the foot of the Ochil hills was superb and handy for Stirling city centre. They need to pipe music into the bar area to break the silence.
Right from the hard working lovely staff to the shower, the whole castle was lovely. The room was in keeping with the surroundings and was very please to see a clean bathroom. The evening meal was well worth the money and would certainly go back again. The floor board were a bit squeaky but that cant be helped so was aware when walking over the floor.
Very attractive place to stay. Clean and comfortable.
The food was very well presented and very tasty There was no mirror in the bedroom area and not quite enough light at the bathroom mirror
fantastic accomodation, fantastic location, best self catering our family has ever stayed in.
This is the perfect place for a week end stay for 3 or 4 people. A top floor location that isnt suitable for everyone, but the accomodation is 5 star plus.
The location of the apartment. The quality of the room was excellent. The stairs to the room
The flat was absolutely gorgous with lots of personal touches which made the stay special and would make me recommend it to friends and also return myself. Excellent location and a short stroll to the town centre. The fact that I wasn't staying longer!
The accomodation was of very high standard and kept very clean. It was well eqiupped and the nice little extras like the Wii, TV's in the bedrooms and access to the internet. Too many stairs to the Rose Apartment for older or fragile guests.
the fact that it was on the third floor which meant climbing 63 steps
Appartment pure luxury.dealing with the staff about arrival and depature was above the call of duty The only complaint myself and my brother-in law are of limited mobility and the amount of stairs caused joint problems.
There was a group of us staying at the Rose Apartment in celebration of a relation's birthday. Everyone had a lovely time here and the accommodation was excellent. The apartment was modern, clean and spacious and we would certainly return. No
Every thing Not disclosing that it was a fourth floor walk up.
Staff were excellent first class service. Food was also first class. Overall 11 out of 10 ***** None
Beautiful setting and lovely old hotel Room was in n'new wing' and was very small. Bathroom was compact but ok.
Room was very small. Only had single headboard so perhaps was single room made in to double
staff were very pleasant and restaurant was lovely, the roof terrace was lovely too look out off if the weather was nicer. pool and spa were amazing
very comfortable bed, good food and lovely quiet pool-we had it to ourselves! the rather unattractive extension to the original castle that makes up a large part of the accommodation was a bit of a let down
Fantastic relaxed atmosphere. Meal in the restaurant was superb - butternut squash risotto was out of this world. Room was very small - should have been a single room!
The roof top restaurant and bar were extremely comfortable . Very good service, polite staff and fantastic panoramic views. It would be a place I would consider returning to . Not easy to find within the town!
Excellent Staff,cleanliness. No Pool. Dinner three of the ladies meals/steak/scallops overcooked, roast root veg turned out to be minute pieces of frozen veg. Very poor did not hav dinner on second night.
Reception staff extremely helpful in arranging my breakfast earlier than served, as I had to leave early for business Having to go outside to the pool, that wasn't clear from the description
location was great with a fabulous view from the top floor restaurant, the surrounding garden was also very nice and located within short driving distance from loch earn, the trossachs national park, famous grouse experience service in restaurant was very slow, food was not as good as hoped from advertisements and room decor and size was more travel lodge than castle. Also lots of noise from corridor and adjoining rooms, there was a large gap between the bottom of our door and the floor!
Unfortunately we could only stay one night on this visit, but definitely plan to return and stay longer. The hotel was comfortable and welcoming and we were given the Tay Suite overlooking the river which was a lovely room with an old world charm - which often lacking in hotels today Lack of hot water for bath and showers
Friendly staff with great central location. Clean, comfortable and roomy. Excellent breakfasts too.
The view of the River Tay was great. The breakfasts were pretty good as well. All of your staff was very nice and accomodating. You need a bellman or porter. There are many stairs and it is very difficult to carry up your luggage alone. My Mother was with us and she is 76 years old and unable to carry her luggage up several flights of stairs. It was unfair that the ladies at the from desk had to help us get our luggage to our room. The parking situation was terrible as well. I know this is a very old hotel but the parking spaces were very difficult to get into at the side of the hotel and many nights it was already full.
We booked a mini-suite but this turned out to be on the 3rd floor (no lifts) which was unsuitable for 70+ year olds with moving problems but the hotel quickly changed the room to one on the 1st floor which was excellent overlooking the river and Perth bridge - ideal for us.
the location for shopping trip finding a place to park. the food was very poor
Due to the hotel being quiet we were offered a choice of two suites which was really nice. We liked the hotel and staff. Only downside was no one around at night to serve us in the bar after one initial drink so we just had to go back to the room (it was only about midnight).
Central Helpful staff Shower in bathroom very poor
Pleasant surroundings and facilities.
room was fantastic and restaurant (with view of Tay) was lovely-particularly loved our high tea experience car parking a bit of a problem
All good No complaints